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HP Business InkJet 2800dtn User Manual

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    							User’s Guide
     
    						
    							HP Business Inkjet 2800 series printer
    User’s Guide
     
    						
    							Copyright Information
    © 2005 Copyright Hewlett-Packard 
    Development Company, L.P. 
    Edition 1, 2/2005
    Reproduction, adaptation or translation 
    without prior written permission is 
    prohibited, except as allowed under the 
    copyright laws.
    The information contained herein is subject 
    to change without notice.
    The only warranties for HP products and 
    services are set forth in the express 
    warranty statements accompanying such 
    products and services. Nothing herein 
    should be construed as constituting an 
    additional warranty. HP shall not be liable 
    for technical or editorial errors or omissions 
    contained herein.Trademark Credits
    Microsoft
    ®, Windows®, Windows NT®, and 
    MS-DOS® are U.S. registered trademarks 
    of Microsoft Corporation.
    UNIX
    ® is a registered trademark of the 
    Open Group.
    Novell
    ® and NetWare® are registered 
    trademarks of Novell Corporation.
    Pentium
    ® is a registered trademark of Intel 
    Corporation.
    Adobe
    ® and Acrobat® are registered 
    trademarks of Adobe Systems Incorporate.Safety Information
    Always follow basic safety precautions 
    when using this product to reduce risk of 
    injury from fire or electric shock.
    1Read and understand all instructions in 
    the documentation that comes with the 
    printer.
    2Use only a grounded electrical outlet 
    when connecting this product to a power 
    source. If you do not know whether the 
    outlet is grounded, check with a 
    qualified electrician.
    3Observe all warnings and instructions 
    marked on the product.
    4Unplug this product from wall outlets 
    before cleaning.
    5Do not install or use this product 
    near water, or when you are wet.
    6Install the product securely on a 
    stable surface.
    7Install the product in a protected 
    location where no one can step on or 
    trip over the line cord, and the line cord 
    cannot be damaged.
    8If the product does not operate 
    normally, see Maintaining and 
    troubleshooting.
    9There are no user-serviceable parts 
    inside. Refer servicing to qualified 
    service personnel.
     
    						
    							ENWW3  
     
     
    Contents
    1 Getting started
    Finding other resources for the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
    Understanding the printer parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
    2 Installing accessories
    Installing tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
    Installing the auto-duplex unit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
    Installing the HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
    To install the HP Jetdirect print server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
    To verify that the print server has been installed correctly  . . . . . . . . . . . . . . . . . . . . .  13
    To obtain more information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
    Installing memory modules  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
    To install a DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
    To verify that the DIMM is installed correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
    Enabling accessories in the printer driver  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
    3 Using the printer
    Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
    Tips for selecting and using print media  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
    Understanding specifications for supported media  . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
    Setting minimum margins  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  22
    Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
    Changing print settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
    Canceling a print job  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
    Printing with the front or rear manual feed slot  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
    Printing on both sides (duplexing)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
    Guidelines for printing on both sides of a page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  27
    To perform duplexing (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
    To perform automatic duplexing (Mac OS)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
    Printing on special and custom-size media  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  29
    4 Configuring and managing the printer
    Managing the printer  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
    Overview of printer management tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30
    Monitor the printer   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
    Configure network options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33
    Overview of printer management tools  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33
    Understanding and printing the configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  38
    Upgrading the firmware in the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
    Configuring the printer (Windows)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
    Direct connection   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
    Network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  42
    Configuring the printer (Mac OS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
    Uninstalling the printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  46
     
    						
    							4    ENWW
    5 Control panel
    Understanding control-panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47
    Types of control-panel messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47
    Control-panel messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
    Understanding control-panel menus  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
    Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
    Paper Handling menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
    Configure Device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53
    Printing menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  54
    Maintenance menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  55
    Changing networking parameters from the control panel  . . . . . . . . . . . . . . . . . . . . . . . . .  56
    EIO menu  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  56
    Disabling network protocols (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  58
    Resetting the HP Jetdirect print server  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  59
    Printing control-panel menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  59
    Changing printer settings from the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  59
    6 Maintaining and troubleshooting
    Replacing the ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  60
    Maintaining the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  61
    Calibrating the color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
    Calibrating the linefeed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
    Troubleshooting tips and resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  67
    General troubleshooting tips  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  67
    Resetting the control panel language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  68
    Resolving printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  68
    Printer shuts down unexpectedly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  68
    All printer lights are blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  68
    Printer is not responding (nothing prints) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  68
    Printer does not accept printhead  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  69
    Printer takes a long time to print  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  70
    Blank page printed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  70
    Placement of the text or graphics is wrong  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  70
    Poor print quality and unexpected printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  71
    Meaningless characters print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  72
    Ink is smearing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  72
    Ink is not filling the text or graphics completely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  73
    Output is faded or dull colored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  74
    Colors are printing as black and white . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  74
    Wrong colors are printing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  74
    Printout shows bleeding colors  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  74
    Colors do not line up properly  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  75
    Lines or dots are missing from text or graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  75
    Resolving paper-feed problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  76
    Tray cannot be inserted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  76
    Media is not supported for the printer or tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  76
    Media is not picked up from tray 1 or tray 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  76
    Media is not coming out correctly  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  76
    Pages are skewing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  76
    Resolving printer management problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  77
    Embedded Web server (EWS) cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . .  77
    Troubleshooting installation issues  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  78
    Problems printing alignment page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  78
    Problems installing software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  78
    Problems connecting to a network  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  79
    Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  80
     
    						
    							ENWW5  
     
     
    A HP supplies and accessories
    Ordering printing supplies online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  82
    Accessories  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  83
    Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  84
    Ink supplies  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
    HP Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  84
    B Support and warranty
    Obtaining electronic support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
    Obtaining HP telephone support  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
    Before you call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
    Telephone support numbers  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  88
    Hewlett-Packard limited warranty statement  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  92
    C Printer specifications
    Printer specifications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
    D Regulatory information
    FCC statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
    EMI statement (Korea) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  101
    VCCI statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  102
    Regulatory model number  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  102
    Power cord statement  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  102
    LED classification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
    Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  103
    Environmental sustainability program  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  104
    Reduction and elimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  104
    Power consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  104
    Hazardous materials  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  105
    Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  105
    Material safety data sheets  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  105
    End-of-life returns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  105
    Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  106
     
    						
    							6    1 - Getting startedENWW
    1
    Getting started
    Thank you for buying the printer. This guide provides details about how to use the printer and 
    to resolve printer and printing problems.
    Finding other resources for the product 
    You can obtain product information and further troubleshooting resources that are not included 
    in this guide from the following resources:
    ResourceDescriptionLocation
    Setup poster Provides illustrated  setup  information. A printed version of this document 
    is provided with the printer. Also, 
    an electronic version is available 
    as an Adobe
    ® Acrobat® Portable 
    Document Format (PDF) file on 
    the Starter CD.
    Getting started 
    guideProvides instructions for setting up the printer 
    and information about the warranty and 
    safety issues. Included as a printed guide in the 
    box with the printer.
    Readme file and 
    release notesProvide late-breaking information and 
    troubleshooting tips.Included on the Starter CD.
    Embedded Web 
    server (network 
    connection)Allows you to view status information, change 
    settings, and manage the printer from any 
    computer on the network. 
    See Embedded Web server (EWS).Available through any standard 
    Web browser. 
    Toolbox 
    (Microsoft
    ® 
    Windows®)Provides information about printhead health. 
    See Toolbox (Windows) for more information.Available if you choose an 
    installation option that includes 
    the Toolbox.
    Printer-driver 
    onscreen Help 
    (Windows)Provides an explanation of the features in the 
    printer driver. Available from the printer driver.
    HP Instant
    SupportHelps you quickly identify, diagnose, and 
    resolve printing problems.
    See HP Instant Support for more information.Available through any standard 
    Web browser or through the 
    Toolbox (Windows).
    HP Jetdirect 
    Administrator’s 
    Guide Provides information for configuring and 
    troubleshooting the HP Jetdirect print server 
    that is installed in the printer.Included on the Starter CD.
    Control-panel  Provides status, error, and warning information 
    about printer operation.See Control panel.
    Configuration 
    pageProvides information about the printer hardware 
    (such as the firmware version and model 
    number), printer settings, and accessories that 
    are installed (such as memory and trays). If the 
    printer is connected to a network, an additional 
    network configuration page is available. See Understanding and printing 
    the configuration page.
     
    						
    							ENWWFinding other resources for the product     7    
    System tests and 
    printouts (such the 
    demo page 
    printout and 
    paper-path test)Provides information to help diagnose problems 
    in the print mechanism and paper path.
    zDemo page printout
    zPaper-path testSee Administer the printer.
    HP websites  Provides the latest printer software, product and 
    support information.http://www.hp.com/support/
    businessinkjet2800
    http://www.hp.com
    HP telephone 
    supportLists information to contact HP. During the 
    warranty period, this support is often free 
    of charge.See Telephone support numbers
    .
    ResourceDescriptionLocation
     
    						
    							8    1 - Getting startedENWW
    Understanding the printer parts
    Front view
    1Control panel
    2Printhead cover
    3Ink cartridge cover
    4Printhead latch
    5Printheads
    6Ink cartridges
    7Front manual feed slot
    8Tray 1
    9Stack indicator
    10Guides
    11Output tray
    12Tray 2
    13Tray extension lock
    14Tray 2 Cover
    7
    123
    6
    11
    12
    98
    4
    10
    13
    14
    5
    13
     
    						
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