HP Color LaserJet CP3505dn User Manual

							
5.Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an
angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the
metal contacts are not visible.
6.Push down on the DIMM until both latches engage the DIMM.
NOTE: If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the
DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that you are
using the correct DIMM type.
7. Align the edge of the formatter board in the tracks at the top and bottom of the slot, and then slide
the board back into the printer. Push the formatter firmly until you hear the formatter latches click
into place.
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							8.Reconnect the power cable and USB or network cable, and then turn on the printer.
9.After installing a memory DIMM, see 
Enable memory on page 130.
Enable memory
If you installed a memory DIMM, set the printer driver to recognize the newly added memory.
1.On the Start menu, point to Settings, and click Printers or Printers and Faxes.
2.Select this printer and select Properties.
3.On the Configure tab, click More.
4.In the Total Memory field, type or select the total amount of memory that is now installed.
5.Click OK.
6.Go to 
Verify the DIMM installation on page 130.
Verify the DIMM installation
Verify that the DIMMs are installed correctly and working.
1.Turn the printer on. Check that the printer is in the Ready state after the it has gone through the
startup sequence. If an error message appears, a DIMM may have been incorrectly installed.
2.Print a configuration page. See 
Information pages on page 110.
3.Check the Installed Personalities and Options section on the configuration page and compare it
with the configuration page printed before the DIMM installation.
4.The DIMM may not be installed correctly. Repeat the installation procedure.
-or-
The DIMM may be defective. Try a new DIMM.
130 Chapter 10   Manage and maintain ENWW
 
						

							11 Problem solve
●Basic troubleshooting checklist
●
Control-panel messages
●
Common causes of jams
●
Clear jams
●
Paper-handling problems
●
Diagnostic test pages
●
Printer response problems
●
Printer control-panel problems
●
Color-printing problems
●
Incorrect printer output
●
Macintosh problems
●
Software program problems
●
Print-quality troubleshooting
ENWW131
 
						

							
Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the
problem:
●Is the printer connected to power?
● Is the printer on?
● Is the printer in the 
Ready state?
● Are all necessary cables connected?
● Do any messages appear on the control panel?
● Are genuine HP supplies installed?
● Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?
For additional information about installation and setup, see the printer getting started guide.
If you cannot find solutions to printer problems in this guide, go to 
http://www.hp.com/support/cljcp3505
Factors that affect printer performance
Several factors affect the time it takes to print a job:
● Maximum printer speed, measured in pages per minute (ppm)
● The use of special paper (such as transparencies, heavy paper, and custom-size paper)
● Printer processing and download time
● The complexity and size of graphics
● The speed of the computer you are using
● The USB connection
● The printer I/O configuration
● The amount of printer memory installed
● The network operating system and configuration (if applicable)
● Printer personality (HP JetReady, PCL, or PS)
NOTE:
Although additional printer memory can resolve memory problems, improve how the printer
handles complex graphics, and improve download times, it will not increase maximum printer speed
(ppm).
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Control-panel messages
Four types of control-panel messages can indicate the status of or problems with the printer.
Message typeDescription
Status messagesStatus messages reflect the current state of the printer. They inform you of normal printer operation
and require no interaction to clear them. They change as the state of the printer changes. Whenever
the printer is ready, not busy, and has no pending warning messages, the status message  Ready
appears if the printer is online.
Warning messagesWarning messages inform you of data and print erro rs. These messages typically alternate with the
Ready  or status messages and remain until the 
 button is pressed. Some warning messages are
clearable. If  CLEARABLE WARNINGS  is set to JOB on the printer  CONFIGURE DEVICE  menu, the
next print job clears these messages.
Error messagesError messages communicate that some action must be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If  AUTO CONTINUE=ON is set on the menus, the printer
will continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE: Pressing any button during the 10-second auto-continuable error message overrides the
auto-continue feature, and the button function takes precedence. For example, pressing the  Stop
button pauses printing and offers the option to cancel the print job.
Critical-error messages Critical error messages inform you of  a device failure. Some of these messages can be cleared by
turning the printer off and then on. These messages are not affected by the  AUTO CONTINUE setting.
If a critical error persists, service is required.
The following table lists and describes control-panel messages.
Control panel messageDescriptionRecommended action
10.32.YY UNAUTHORIZED SUPPLY
Unauthorized supply in use
alternates with
For help press  A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press 
.
If you believe you purchased an HP supply,
please go to http://www.hp.com/go/anticounterfeit.
Service or repairs required as a result of using
non-HP supplies are not covered under
HP warranty.
To continue printing, press 
. The first
pending print job will be cancelled.
10.94.YY REMOVE SHIPPING LOCKS
FROM ALL CARTRIDGESAt least one print cartridge still has a shipping
lock attached.1. Remove all the print cartridges and
check for orange shipping locks on each
end of each cartridge. Remove any
shipping locks that remain.
2. Reinstall the print cartridges.
10.XX.YY SUPPLY MEMORY ERROR
For help press  The printer cannot read or write to at least one
print cartridge memory tag, or at least one
memory tag is missing. 1.
Open the front door.
2. Remove the print cartridges, and then
reinstall them.
3. Close the front door.
4. Turn the printer off and then on.
5. If the error persists, contact HP Support.
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Control panel messageDescriptionRecommended action
11.XX INTERNAL CLOCK ERROR
alternates with
To continue press The printers internal clock is not working
correctly. Printing can continue, but you are
prompted to set the date and time each time
you turn the printer on.Contact HP support.
13.XX.YY DUPLEX JAM INSIDE FRONT
DOOR
alternates with
For help press A jam has occurred inside the front door.Open the front door and clear the jam.
See 
Clear jams from input trayson page 150.
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY DUPLEX PATH JAM FRONT
DOOR
alternates with
For help press A jam has occurred in the duplex output area
inside the front door.Open the front door and clear the jam.
See 
Clear jams from input trays
on page 150 .
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY FUSER JAM INSIDE TOP
COVER
alternates with
For help press A jam has occurred in the fuser.Open the top cover and clear the jam.
CAUTION: The fuser is hot. Wait
10 minutes for it to cool.
See 
Clear jams from input trayson page 150 .
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY JAM IN TRAY 1
alternates with
Clear jam then press  A page is jammed in the multipurpose tray.Clear the jam, and then press .
See 
Clear jams from input trayson page 150 .
If the message persists after clearing all
pages, contact HP Support.
13.XX.YY JAM IN TRAY 2A page is jammed in tray 2.Remove tray 2, clear the jam, and then
reinstall tray 2.
See 
Clear jams from input trayson page 150 .
If the message persists after clearing all
pages, contact HP Support.
13.XX.YY JAM IN TRAY X
alternates with
Clear jam then press  A page is jammed in tray 1 or tray 3.Clear the jam, and then press .
or
See 
Clear jams from input trayson page 150 .
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE FRONT DOOR
alternates with
For help press A jam has occurred inside the front door. Press  for help.
or
134 Chapter 11   Problem solve ENWW
 
						

							
Control panel messageDescriptionRecommended action
See Clear jams from input trays
on page 150.
If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE TOP COVER
alternates with
For help press A page is jammed underneath the front cover.Open the front door and remove any jammed
media.
20 INSUFFICIENT MEMORY
alternates with
For help press  
To continue press  
The printer has received more data from the
computer than fits in available memory.1.
Press  to continue printing.
NOTE: Data will be lost.
2. Reduce the complexity of the print job to
avoid this error.
3. Adding memory to the printer may allow
printing of more complex pages.
22 EIO X BUFFER OVERFLOW
alternates with
To continue press  The printer EIO card in slot X has overflowed
its I/O buffer during a busy state.1.
Press  to continue printing.
NOTE: Data will be lost.
2. If the message persists, contact
HP Support.
22 EMBEDDED I/O BUFFER OVERFLOWThe embedded HP Jetdirect print server
buffer has overflowed during a busy state.1.
Press  to continue printing.
NOTE: A loss of data will occur.
2. If the message persists, contact
HP Support.
22 USB I/O BUFFER OVERFLOW
alternates with
To continue press  The printers USB buffer has overflowed
during a busy state.1.
Press  to continue printing.
NOTE: Data will be lost.
2. If the message persists, contact
HP Support.
40 EIO X BAD TRANSMISSION
alternates with
To continue press  A connection with the card in the EIO slot has
broken.1.
Press  to continue printing.
NOTE: Data will be lost.
2. If the message persists, contact
HP Support.
40 EMBEDDED I/0 BAD TRANSMISSION
alternates with
To continue press  The connection with the HP Jetdirect
embedded print server has broken.Press  to continue printing.
41.3 UNEXPECTED SIZE IN TRAY X
alternates with
LOAD TRAY X   Media is loaded that is longer or shorter in the
feed direction than the size configured for the
tray.
1.
Press  to print from a different tray.
2. To print from the current tray, load the
tray with the size and type indicated.
Ensure that all trays are configured correctly
before printing again. See 
Configure trayson page 73  for more information.
ENWW Control-panel messages 135
 
						

							
Control panel messageDescriptionRecommended action
41.5 UNEXPECTED TYPE IN TRAY X
alternates with
LOAD TRAY X  The printer senses a different media type
than what is configured in the tray.1.Press  to print from a different tray.
2. To print from the current tray, load the
tray with the size and type indicated.
Ensure that all trays are configured correctly
before printing again. See 
Configure trayson page 73  for more information.
41.X ERROR
alternates with
To continue press  A printer error has occurred.1.
Press  to continue or press  for
more information.
2. If the message persists after exiting
help, turn the printer off and then on.
3. If the message persists, contact
HP Support.
49.XXXXX ERROR
alternates with
To continue turn off then onA critical firmware error has occurred.1.Turn the printer off and then on.
2. If the message persists, contact
HP Support.
50.X FUSER ERROR
For help press  A fuser error has occurred.1.Turn the printer off.
2. Verify the fuser is installed correctly and
fully seated.
3. Turn on the printer.
4. If the message persists, contact
HP Support.
51.XY ERROR
alternates with
To continue turn off then onA printer error has occurred.1.
Press  to continue.
2. If the message persists, turn the printer
off and then on.
3. If the message persists, contact
HP Support.
52.XY ERROR
alternates with
To continue turn off then onA printer error has occurred.1.
Press  to continue.
2. If the message persists, turn the printer
off and then on.
3. If the message persists, contact
HP Support.
53.10.01 ERROR UNSUPPORTED RAMThe memory DIMM is not a supported DIMM.Install a supported DIMM.
54.XX ERRORA printer command error has occurred.1.Turn the printer off and then on.
2. If the message persists, contact
HP support.
57.XX PRINTER ERROR
alternates with
To continue turn off then on A printer fan error has occurred.
1.Turn the printer off and then on.
2. If the message persists, contact
HP Support.
136 Chapter 11   Problem solve ENWW
 
						

							
Control panel messageDescriptionRecommended action
59.XY ERROR
alternates with
To continue turn off then onA printer motor error has occurred.1.Turn the printer off and then on.
2. If the message persists, contact
HP Support.
NOTE: This message might also
appear if the transfer unit is missing or
incorrectly installed. Ensure that the
transfer unit is correctly installed.
62 NO SYSTEMNo system was found.1. Turn the printer off and then on.
2. If the message persists, contact
HP Support.
68.X PERMANENT STORAGE FULL
alternates with
To continue press  A non-volatile storage device is full. Press
 to clear the message. Printing can
continue, but unexpected behavior could
result.
X Description
1 Removable disk (flash or hard)
0 Onboard NVRAM
1. Press  to continue.
2. For 68.0 errors, turn the printer off and
then on.
3. If a 68.0 error persists, contact
HP Support.
4. For 68.1 errors, use the HP Web
Jetadmin software to delete files from
the disk drive.
5. For 68.1 errors that persist, contact
HP Support.
68.X PERMANENT STORAGE WRITE FAIL
alternates with
To continue press  A non-volatile storage device is full. Press
 to clear the message. Printing can
continue, but unexpected behavior could
result.
X Description
0 Onboard NVRAM
1 Removable disk
1. Press  to continue.
2. If the problem persists, contact
HP Support.
68.X STORAGE ERROR SETTINGS
CHANGED
alternates with
To continue press  One or more printer settings that were saved
in the non-volatile storage device are invalid
and have been reset to the factory default.
Press 
 to clear the message. Printing can
continue, but unexpected behavior could
result.
1. Press  to continue.
2. Turn the printer off and then on.
3. If the message persists, contact
HP Support.
79.XXXX ERROR
alternates with
To continue turn off then onA critical hardware error has occurred.1.Turn the printer off and then on.
2. If the problem persists, contact
HP Support.
8X.YYYY EIO ERRORThe EIO accessory card has encountered a
critical error.1.Turn the printer off and then on.
2. If the problem persists, contact
HP Support.
8X.YYYY EMBEDDED JETDIRECT ERROR The HP Jetdirect embedded print server has
encountered a critical error.1.
Turn the printer off and then on.
2. If the problem persists, contact
HP Support.
ENWW Control-panel messages 137
 
						

							
Control panel messageDescriptionRecommended action
 
To change press 
To skip, press STOP
The printer has an internal clock that tracks
the date and time. You are prompted to set
the correct date and time the first time you
turn on the printer.Press  to change the date and time.
Press  Stop to skip this step. You can set the
date and time later by using the  SYSTEM
SETUP  menu.
If the prompt appears each time you turn on
the printer, the clock is not working correctly.
Contact HP support.
Access Denied MENUS LOCKEDThe printer administrator has enabled the
control-panel security mechanism. You
cannot modify control-panel settings in this
circumstance. The message disappears after
a few seconds, and the printer returns to
Ready  or BUSY  state.Contact the printer administrator to change
settings.
ACTION NOT CURRENTLY AVAILABLE
ON TRAY X
alternates with
Tray size cannot be ANY SIZE/ANY
CUSTOMYou are trying to set duplex registration for a
tray that is configured for  ANY SIZE or ANY
CUSTOM . Duplex registration is not available
when the tray size is set to either of these
settings.Change the size setting for the tray.
BAD DUPLEXER CONNECTION
alternates with
To continue turn off then onThe duplexer is not installed correctly.Turn the printer off and then on to continue.
Calibrating...The printer is calibrating.No action necessary.
Canceling... The printer is in the process of canceling a
job. The message appears while the job is
stopped, the paper path is flushed, and any
remaining incoming data on the active data
channel is received and discarded.No action necessary.
Checking paper pathThe engine is turning the rollers to check for
possible jams.No action necessary.
Checking printerThe engine is performing an internal test.No action necessary.
CHOSEN PERSONALITY NOT
AVAILABLE
alternates with
To continue press  The printer encountered a request for a
personality that did not exist in the printer.
The job is cancelled and no pages are
printed.1.
Press  to continue.
2. Try a different driver.
CLEANING DISK X% COMPLETE
alternates with
DO NOT POWER OFFThe memory disk is being cleaned. This
process might take up to an hour. During this
time, no jobs can be printed.Do not turn off the printer. Wait for the
process to complete.
The printer automatically restarts at the end
of the cleaning process.
Cleaning...The printer is processing the cleaning page.No action necessary.
Clearing event log This message appears while the event log is
cleared. The printer then returns to the
SERVICE menu. No action necessary.
138 Chapter 11   Problem solve ENWW