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HP Ep7112 Digital Projector Users Guide

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    							Fixing problems
    User’s Guide 61
    If several picture settings seem completely wrong and you cannot fix 
    them:
    ❏Press menu, go to Picture > Color settings > Reset color settings, and 
    press ok.
    ❏Press menu, go to Setup > Reset all settings, and press ok.
    If a scrolling or cut-off image is displayed for a computer connection:
    ❏Press menu, go to Picture > VGA settings > Auto sync, and press ok.
    ❏Turn everything off. Then power on the projector first and power on the 
    notebook or desktop computer second.
    ❏If the previous steps do not correct the display image, adjust the 
    resolution of the notebook or desktop computer to 1024×768 pixels. If 
    the computer has multiple monitors, adjust the resolution of the monitor 
    assigned to the projector.
    If the image is flickering or unstable for a computer connection:
    ❏Press menu, go to Picture > VGA settings > Auto sync, and press ok.
    ❏Press menu, go to Picture > VGA settings, and adjust Frequency or 
    Tracking.
    If the image disappears from the computer screen:
    ❏For a notebook computer, you might be able to turn on both the external 
    VGA port and the built-in screen. See the computer manual.
    If text or lines from a computer display seem rough or uneven:
    ❏Check the focus adjustment.
    ❏Press menu, go to Picture > Shape settings > Reset keystone, and press 
    ok.
    If a computer display is projected with low resolution:
    ❏Press menu, go to Setup > DVI compatibility, and select VGA only. 
    Note that this setting is not compatible with standard DVI devices.
    Sound problems
    If no sound is coming out of the projector:
    ❏Be sure you have an audio cable securely connected between the 
    projector and the source device.
    ❏Press menu, go to Sound, and check that Mute is turned off and Vo l u m e 
    is correct. 
    						
    							62 User’s Guide
    Fixing problems
    ❏Press menu, go to Sound > Internal speakers, and be sure the speakers 
    are turned on.
    ❏Press menu, go to Help > Diagnostics, and run the sound test.
    ❏Be sure that the mute and volume settings are correct on the source 
    device, such as a VCR, camcorder, or computer.
    If no sound is coming out of an external sound system:
    ❏Be sure you have an audio cable securely connected between the source 
    device and the sound system.
    Interruption problems
    If the projector stops responding to all controls:
    ❏If possible, turn off the projector, then unplug the power cord and wait at 
    least 15 seconds before reconnecting power.
    If the lamp shuts off during a show:
    ❏A minor power surge might cause the lamp to shut off. This is normal. 
    Wait a few minutes, then power on the projector.
    ❏If a red warning light is on or blinking, see “Warning light problems” on 
    page 57.
    If the lamp burns out or makes a popping sound:
    ❏If the lamp burns out and makes a popping sound, the projector will not 
    turn back on until the lamp module has been replaced.
    ❏If the lamp breaks, contact HP about repairs that might be required due to 
    glass fragments.
    Remote control problems
    If the remote control does not operate:
    ❏Be sure nothing is blocking the remote control receiver on the front or 
    back of the projector. Move to within 9 m (30 ft) of the projector.
    ❏Aim the remote control at the screen or at the front or back of the 
    projector.
    ❏Press menu, go to Help > Diagnostics, and run the remote control test.
    ❏Replace the batteries in the remote control. 
    						
    							Fixing problems
    User’s Guide 63
    Testing the projector
    The on-screen menu contains diagnostic tests you can use to verify the proper 
    operation of the projector and the remote control.
    1. Press menu and go to Help > Diagnostics.
    2. Select a test and press ok.
    3. Follow the displayed instructions. 
    						
    							64 User’s Guide
    Fixing problems 
    						
    							User’s Guide 65
    7
    Support and warranty
    Support
    Contacting HP support
    HP provides expert advice on using your HP digital projector or solving 
    problems with your digital projector. Support options and availability vary by 
    product, country/region, and language. The HP support process works most 
    effectively if you seek assistance in the following order:
    Step 1: HP digital projector documentation
    Use this owner’s manual and the setup guide included with the projector. From 
    our experience, a large percentage of customer issues are addressed in the 
    owner’s manual. Manuals in all supported languages are included on the CD 
    shipped with the projector.
    Step 2: HP e-support
    HP e-support offers online, instant access to support information, helpful tips, 
    and the latest updates 24 hours a day, seven days a week, at no cost to you. This 
    service requires access to the Internet. Visit our website at 
    http://www.hp.com/support.
    Step 3: HP phone support
    HP provides telephone support free of charge for as long as you own your 
    projector. (Standard phone company charges may apply.) Telephone support is 
    available in any country or region where the product is distributed by HP. HP 
    e-support is always available at no cost—see “Step 2: HP e-support”. 
    See the following table for a list of phone numbers. For the latest phone numbers, 
    visit http://www.hp.com/support. Have your projector’s model and serial number 
    available when you call. 
    						
    							66 User’s Guide
    Support and warranty
    Americas
    Argentina (Buenos Aires): 
    (54)11-4778-8380
    Argentina (other): 0-810-555-5520
    Brazil (São Paulo): 11-3747-7799
    Brazil (other): 0800-15-7751
    Canada (Missauga): 905-206-4663
    Canada (other): 1-800-474-6836
    Chile: 800-360-999
    Colombia: 01-800-51-HP-INVENT
    Costa Rica: 0-800-011-4114 + 
    1-800-711-2884
    Ecuador (Andinatel): 999-119 + 
    1-800-711-2884
    Ecuador (Pacifitel): 1-800-225-528 + 
    1-800-711-2884
    Guatemala: 1-800-999-5105
    Mexico (Mexico City): (55)5258-9922
    Mexico (other): 01-800-472-6684
    Panama: 001-800-711-2884
    Peru: 0-800-10111
    Venezuela: 0-800-4746-8368
    Jamaica: 1-800-7112884
    Republica Dominicana: 1-800-711-2884
    Trinidad and Tobago: 1-800-711-2884
    United States: 1-800-474-6836
    Europe
    Austria: +43 (0)820 87 4417
    Belgium (French): 070 300 004
    Belgium (Dutch): 070 300 005
    Czech Republic: +42 (0) 2 61307310
    Denmark: +45 70202845
    Finland: +358 (0)203 66 767
    France: +33 (0)892 6960 22
    Germany: +49 (0)180 5652 180
    Greece: + 30 10 6073 603
    Hungary: +36 (0) 1 382 1111
    Ireland: 1890 923902
    Italy: 848 800 871
    Luxembourg (French): 900 40 006
    Luxembourg (German): 900 40 007
    Netherlands: 0900 2020 165
    Norway: +47 815 62 070
    Poland: + 48 22 865 98 00Portugal: 808 201 492
    Romania: +40 1 315 44 42
    Russian Federation (Moscow): +7 095 
    7973520
    Russian Federation (St. Petersburg): + 7 
    812 346 7997
    Slovakia: + 421  2 6820 8080
    Spain: 902 010 059
    Sweden: + 46 (0)77 120 4765
    Switzerland: 0848 672 672
    Ukraine: + 7 (380 44) 490-3520
    United Kingdom: +44 (0)870 010 4320
    Middle East and Africa
    Algeria: +213(0)61 56 45 43
    Bahrain: +973 800 728
    Egypt: + 20 02 532 5222 
    Israel: + 972 (0) 9 830 4848
    Morocco: +212 224 04747
    Nigeria: +234 1 3204 999
    Saudi Arabia: +966 800 897 14440
    South Africa (Republic of S. Africa): 086 000 
    1030
    South Africa (other): +27-11 258 9301
    Tunisia: + 216 1 891 222
    Turkey: +90 216 579 7171
    United Arab Emirates: 800 4910
    Asia and Australia
    Australia: +61 (3) 8877 8000 (or local (03) 
    8877 8000)
    China: +86 (21) 3881 4518
    Hong Kong SAR: +852 2802 4098
    India: 1 600 447737
    Indonesia: +62 (21) 350 3408
    Japan (inside): 0570 000 511
    Japan (outside): +81 3 3335 9800
    Korea, Republic of : +82 1588-3003
    Malaysia: 1 800 805 405
    New Zealand: +64 (9) 356 6640
    Philippines: +63 (2) 867 3551
    Singapore: +65 6272 5300
    Taiwan: +886 0 800 010055
    Thailand: +66 - (0)2 353 9000
    Vietnam: +84 (0) 8 823 4530 
    						
    							Support and warranty
    User’s Guide 67
    Obtaining HP repair
    If your HP digital projector must be repaired, call HP support by phone. A trained 
    HP service technician will diagnose the problem and coordinate the repair 
    process. HP support will direct you to the best solution, whether it is an 
    authorized service provider or an HP facility. Repair covered by the limited 
    warranty is free during the limited warranty period. After the warranty period, 
    you will be quoted a repair cost. 
    Limited warranty
    HP is committed to providing the best service to ensure that you get the most out 
    of your HP Digital Projector. This Limited Warranty Statement describes the 
    standard Digital Projector warranty.
    HP digital projector limited warranty statement
    Extent of limited warranty
    1. Hewlett-Packard (HP) warrants to the end-user customer that the HP 
    products specified above will be free from defects in materials and 
    workmanship for the duration specified above, which duration begins on the 
    date of purchase by the customer. Customer is responsible for maintaining 
    proof date of purchase.
    2. For software products, HP’s limited warranty applies only to a failure to 
    execute programming instructions. HP does not warrant that the operation of 
    any product will be uninterrupted or error free.
    Product Warranty period
    HP Digital Projector, warranty period 
    marked on rear label (excluding items 
    listed in this table).Number of years marked on label, for 
    example: 1YR = 1 year, 3YR = 3 years
    Limited parts and labor warranty.
    HP Digital Projector Lamp Module 
    (included with the projector or 
    purchased separately).One year or 2000 hours of use 
    (whichever comes first)
    Limited hardware warranty.
    HP Digital Projector Cables, Remote 
    Control, and other parts (included with 
    the projector).Same period as projector
    Limited hardware warranty.
    HP Digital Projector Cables, Cords, 
    Adapters, and Remote Control 
    (purchased separately).One year
    Limited hardware warranty. 
    						
    							68 User’s Guide
    Support and warranty
    3. HP’s limited warranty covers only those defects which arise as a result of 
    appropriate use of the product, and do not apply to any:
    ❏Improper or inadequate maintenance, or unauthorized modification
    ❏Software, interfacing, media, parts, or supplies not provided or supported 
    by HP
    ❏Operation outside the product’s specifications
    4. If HP receives notice of a defect in any hardware product covered by HP’s 
    warranty during the applicable warranty period, HP shall either repair or 
    replace the defective product at HP’s option. 
    5. If HP is unable to repair or replace, as applicable, a defective product which 
    is covered by HP’s warranty, HP shall, within a reasonable time after being 
    notified of the defect, refund the purchase price for the product.
    6. HP shall have no obligation to repair, replace, or refund until the customer 
    returns the defective product to HP. 
    7. Any replacement product may be either new or like-new, provided that it has 
    functionality at least equal to that of the product being replaced. 
    8. HP products may contain remanufactured parts or components equivalent to 
    new in performance or may have been subject to incidental use.
    9. HP’s limited warranty is valid in any country where the covered HP product 
    is distributed by HP.
    Limitations of warranty
    TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS 
    THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR 
    CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH 
    RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE 
    IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, 
    SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR 
    PURPOSE. 
    Limitations of liability
    1. To the extent allowed by local law, the remedies provided in this Warranty 
    Statement are the customer’s sole and exclusive remedies. 
    2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE 
    OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY 
    STATEMENT, IN NO EVENT WILL HP OR ITS THIRD-PARTY 
    SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, 
    INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED 
    ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND 
    WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  
    						
    							Support and warranty
    User’s Guide 69
    Local law
    1. This Warranty Statement gives the customer specific legal rights. The 
    customer may also have other rights which vary from state to state in the 
    United States, from province to province in Canada, and from country to 
    country elsewhere in the world.
    2. To the extent that this Warranty Statement is inconsistent with local law, this 
    Warranty Statement shall be deemed modified to be consistent with such 
    local law. Under such local law, certain disclaimers and limitations of this 
    Warranty Statement may not apply to the customer. For example, some states 
    in the United States, as well as some governments outside the United States 
    (including provinces in Canada), may:
    ❏Preclude the disclaimers and limitations in this Warranty Statement from 
    limiting the statutory rights of a consumer (for example, the United 
    Kingdom).
    ❏Otherwise restrict the ability of a manufacturer to enforce such 
    disclaimers or limitations.
    ❏Grant the customer additional warranty rights, specify the duration of 
    implied warranties which the manufacturer cannot disclaim, or not allow 
    limitations on the duration of implied warranties.
    3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW 
    ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT 
    TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, 
    RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE 
    MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF 
    HP PRODUCTS TO SUCH CUSTOMERS.  
    						
    							70 User’s Guide
    Support and warranty 
    						
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