HP Ep7120 Home Cinema Digital Projector Users Guide
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Fixing problems User’s Guide 61 If several picture settings seem completely wrong and you cannot fix them: ❏Press menu, go to Picture > Color settings > Reset color settings, and press ok. ❏Press menu, go to Setup > Reset all settings, and press ok. If a scrolling or cut-off image is displayed for a computer connection: ❏Press menu, go to Picture > VGA settings > Auto sync, and press ok. ❏Turn everything off. Then power on the projector first and power on the notebook or desktop computer second. ❏If the previous steps do not correct the display image, adjust the resolution of the notebook or desktop computer to 1024×768 pixels. If the computer has multiple monitors, adjust the resolution of the monitor assigned to the projector. If the image is flickering or unstable for a computer connection: ❏Press menu, go to Picture > VGA settings > Auto sync, and press ok. ❏Press menu, go to Picture > VGA settings, and adjust Frequency or Tracking. If the image disappears from the computer screen: ❏For a notebook computer, you might be able to turn on both the external VGA port and the built-in screen. See the computer manual. If text or lines from a computer display seem rough or uneven: ❏Check the focus adjustment. ❏Press menu, go to Picture > Shape settings > Reset keystone, and press ok. If a computer display is projected with low resolution: ❏Press menu, go to Setup > DVI compatibility, and select VGA only. Note that this setting is not compatible with standard DVI devices. Sound problems If no sound is coming out of the projector: ❏Be sure you have an audio cable securely connected between the projector and the source device. ❏Press menu, go to Sound, and check that Mute is turned off and Vo l u m e is correct.
62 User’s Guide Fixing problems ❏Press menu, go to Sound > Internal speakers, and be sure the speakers are turned on. ❏Press menu, go to Help > Diagnostics, and run the sound test. ❏Be sure that the mute and volume settings are correct on the source device, such as a VCR, camcorder, or computer. If no sound is coming out of an external sound system: ❏Be sure you have an audio cable securely connected between the source device and the sound system. Interruption problems If the projector stops responding to all controls: ❏If possible, turn off the projector, then unplug the power cord and wait at least 15 seconds before reconnecting power. If the lamp shuts off during a show: ❏A minor power surge might cause the lamp to shut off. This is normal. Wait a few minutes, then power on the projector. ❏If a red warning light is on or blinking, see “Warning light problems” on page 57. If the lamp burns out or makes a popping sound: ❏If the lamp burns out and makes a popping sound, the projector will not turn back on until the lamp module has been replaced. ❏If the lamp breaks, contact HP about repairs that might be required due to glass fragments. Remote control problems If the remote control does not operate: ❏Be sure nothing is blocking the remote control receiver on the front or back of the projector. Move to within 9 m (30 ft) of the projector. ❏Aim the remote control at the screen or at the front or back of the projector. ❏Press menu, go to Help > Diagnostics, and run the remote control test. ❏Replace the batteries in the remote control.
Fixing problems User’s Guide 63 Testing the projector The on-screen menu contains diagnostic tests you can use to verify the proper operation of the projector and the remote control. 1. Press menu and go to Help > Diagnostics. 2. Select a test and press ok. 3. Follow the displayed instructions.
User’s Guide 65 7 Support and warranty Support Contacting HP support HP provides expert advice on using your HP digital projector or solving problems with your digital projector. Support options and availability vary by product, country/region, and language. The HP support process works most effectively if you seek assistance in the following order: Step 1: HP digital projector documentation Use this owner’s manual and the setup guide included with the projector. From our experience, a large percentage of customer issues are addressed in the owner’s manual. Manuals in all supported languages are included on the CD shipped with the projector. Step 2: HP e-support HP e-support offers online, instant access to support information, helpful tips, and the latest updates 24 hours a day, seven days a week, at no cost to you. This service requires access to the Internet. Visit our website at http://www.hp.com/support. Step 3: HP phone support HP provides telephone support free of charge for as long as you own your projector. (Standard phone company charges may apply.) Telephone support is available in any country or region where the product is distributed by HP. HP e-support is always available at no cost—see “Step 2: HP e-support”. See the following table for a list of phone numbers. For the latest phone numbers, visit http://www.hp.com/support. Have your projector’s model and serial number available when you call.
66 User’s Guide Support and warranty Americas Argentina (Buenos Aires): (54)11-4778-8380 Argentina (other): 0-810-555-5520 Brazil (São Paulo): 11-3747-7799 Brazil (other): 0800-15-7751 Canada (Missauga): 905-206-4663 Canada (other): 1-800-474-6836 Chile: 800-360-999 Colombia: 01-800-51-HP-INVENT Costa Rica: 0-800-011-4114 + 1-800-711-2884 Ecuador (Andinatel): 999-119 + 1-800-711-2884 Ecuador (Pacifitel): 1-800-225-528 + 1-800-711-2884 Guatemala: 1-800-999-5105 Mexico (Mexico City): (55)5258-9922 Mexico (other): 01-800-472-6684 Panama: 001-800-711-2884 Peru: 0-800-10111 Venezuela: 0-800-4746-8368 Jamaica: 1-800-7112884 Republica Dominicana: 1-800-711-2884 Trinidad and Tobago: 1-800-711-2884 United States: 1-800-474-6836 Europe Austria: +43 (0)820 87 4417 Belgium (French): 070 300 004 Belgium (Dutch): 070 300 005 Czech Republic: +42 (0) 2 61307310 Denmark: +45 70202845 Finland: +358 (0)203 66 767 France: +33 (0)892 6960 22 Germany: +49 (0)180 5652 180 Greece: + 30 10 6073 603 Hungary: +36 (0) 1 382 1111 Ireland: 1890 923902 Italy: 848 800 871 Luxembourg (French): 900 40 006 Luxembourg (German): 900 40 007 Netherlands: 0900 2020 165 Norway: +47 815 62 070 Poland: + 48 22 865 98 00Portugal: 808 201 492 Romania: +40 1 315 44 42 Russian Federation (Moscow): +7 095 7973520 Russian Federation (St. Petersburg): + 7 812 346 7997 Slovakia: + 421 2 6820 8080 Spain: 902 010 059 Sweden: + 46 (0)77 120 4765 Switzerland: 0848 672 672 Ukraine: + 7 (380 44) 490-3520 United Kingdom: +44 (0)870 010 4320 Middle East and Africa Algeria: +213(0)61 56 45 43 Bahrain: +973 800 728 Egypt: + 20 02 532 5222 Israel: + 972 (0) 9 830 4848 Morocco: +212 224 04747 Nigeria: +234 1 3204 999 Saudi Arabia: +966 800 897 14440 South Africa (Republic of S. Africa): 086 000 1030 South Africa (other): +27-11 258 9301 Tunisia: + 216 1 891 222 Turkey: +90 216 579 7171 United Arab Emirates: 800 4910 Asia and Australia Australia: +61 (3) 8877 8000 (or local (03) 8877 8000) China: +86 (21) 3881 4518 Hong Kong SAR: +852 2802 4098 India: 1 600 447737 Indonesia: +62 (21) 350 3408 Japan (inside): 0570 000 511 Japan (outside): +81 3 3335 9800 Korea, Republic of : +82 1588-3003 Malaysia: 1 800 805 405 New Zealand: +64 (9) 356 6640 Philippines: +63 (2) 867 3551 Singapore: +65 6272 5300 Taiwan: +886 0 800 010055 Thailand: +66 - (0)2 353 9000 Vietnam: +84 (0) 8 823 4530
Support and warranty User’s Guide 67 Obtaining HP repair If your HP digital projector must be repaired, call HP support by phone. A trained HP service technician will diagnose the problem and coordinate the repair process. HP support will direct you to the best solution, whether it is an authorized service provider or an HP facility. Repair covered by the limited warranty is free during the limited warranty period. After the warranty period, you will be quoted a repair cost. Limited warranty HP is committed to providing the best service to ensure that you get the most out of your HP Digital Projector. This Limited Warranty Statement describes the standard Digital Projector warranty. HP digital projector limited warranty statement Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof date of purchase. 2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free. Product Warranty period HP Digital Projector, warranty period marked on rear label (excluding items listed in this table).Number of years marked on label, for example: 1YR = 1 year, 3YR = 3 years Limited parts and labor warranty. HP Digital Projector Lamp Module (included with the projector or purchased separately).One year or 2000 hours of use (whichever comes first) Limited hardware warranty. HP Digital Projector Cables, Remote Control, and other parts (included with the projector).Same period as projector Limited hardware warranty. HP Digital Projector Cables, Cords, Adapters, and Remote Control (purchased separately).One year Limited hardware warranty.
68 User’s Guide Support and warranty 3. HP’s limited warranty covers only those defects which arise as a result of appropriate use of the product, and do not apply to any: ❏Improper or inadequate maintenance, or unauthorized modification ❏Software, interfacing, media, parts, or supplies not provided or supported by HP ❏Operation outside the product’s specifications 4. If HP receives notice of a defect in any hardware product covered by HP’s warranty during the applicable warranty period, HP shall either repair or replace the defective product at HP’s option. 5. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product. 6. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. 7. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 8. HP products may contain remanufactured parts or components equivalent to new in performance or may have been subject to incidental use. 9. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP. Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Limitations of liability 1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies. 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT WILL HP OR ITS THIRD-PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Support and warranty User’s Guide 69 Local law 1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world. 2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: ❏Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (for example, the United Kingdom). ❏Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations. ❏Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties. 3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.