HP Officejet 6500A e All in One E710a User Manual

							Solution 1: Make sure the paper is loaded correctly
Solution:Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause:The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 2: Make sure only one type of paper is loaded
Solution:Load only one type of paper at a time.
Cause:More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Ensure that the rear access panel is securely installed
Solution:Make sure that the rear door is securely installed.
If you removed the rear door to clear a paper jam, replace it. Gently push the door
forward until it snaps into place.
Cause:The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
Solution 1: Print on a page of plain paper
•
Solution 2: Wait while the ink dries
Solution 1: Print on a page of plain paper
Solution:Print one or several pages of plain paper to soak up any excess ink in
the printer.
To remove excess ink using plain paper
1.Load several sheets of plain paper in the input tray.
2.Wait five minutes.
3.Print a document with little or no text.
4.Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.
Cause:Ink accumulated inside the printer, where the back of the paper rests
during printing.
If this did not solve the issue, try the next solution.
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							Solution 2: Wait while the ink dries
Solution:Wait at least thirty minutes for the ink inside the printer to dry, then try
the print job again.
Cause:The excess ink in the printer needed to dry out.
Poor black text
Try the following solutions if the text in your printouts is not sharp and the edges are
rough.
•
Solution 1: Wait before you attempt to reprint
•
Solution 2: Use TrueType or OpenType fonts
•
Solution 3: Align the printhead
•
Solution 4: Clean the printhead
Solution 1: Wait before you attempt to reprint
Solution:If the black cartridge is new, allow time for automatic servicing to clear
up the problem. Black print quality should start to improve in a few hours. If you do
not have time to wait, you can clean the printhead, but this uses more ink, and the
poor black text may reoccur until automatic servicing is allowed to complete.
Cause:Many black print quality problems clear up when the automatic services
are performed.
Solution 2: Use TrueType or OpenType fonts
Solution:Use TrueType or OpenType fonts to ensure that the printer is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
TrueType iconOpenType icon
Cause:The font was a custom size.
Some software applications offer custom fonts that have jagged edges when
enlarged or printed. Also, if you want to print bitmapped text, it might have jagged
edges when enlarged or printed.
If this did not solve the issue, try the next solution.
Solution 3: Align the printhead
Solution:Align the printhead.
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							Aligning the printer can help ensure excellent print quality.
For more information, see:
Align the printhead
Cause:The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 4: Clean the printhead
Solution:If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•
Printhead maintenance
•
Print and evaluate a print quality report
Cause:The printhead needed to be cleaned.
The printer prints slowly
Try the following solutions if the printer is printing very slowly.
•
Solution 1: Use a lower print quality setting
•
Solution 2: Check the ink levels
•
Solution 3: Contact HP support
Solution 1: Use a lower print quality setting
Solution:Check the print quality setting. Best and Maximum dpi provide the
best quality but are slower than Normal or Draft. Draft provides the fastest print
speed.
Cause:The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution:Check the estimated ink levels in the ink cartridges.
NOTE:Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Check the estimated ink levels
Print quality troubleshooting 109
 
						

							Cause:The ink cartridges might have insufficient ink. Insufficient ink may cause
the printhead to overheat. When the printhead overheats, the printer slows down to
allow it to cool.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printer.
Printhead maintenance
If you are experiencing problems with printing, you might have a problem with the
printhead. You should perform the procedures in the following sections only when
directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
This section contains the following topics:
•
Clean the printhead
•
Align the printhead
•
Print and evaluate a print quality report
•
Advanced printhead maintenance
•
Advanced ink cartridge maintenance
Clean the printhead
If your printed output is streaked or has any incorrect or missing colors, the printhead
might need to be cleaned.
There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet
of paper, and uses an increasing amount of ink. After each stage, review the quality of
the printed page. You should only initiate the next phase of cleaning if the print quality
is poor.
If print quality still seems poor after you complete both stages of cleaning, try aligning
the printer. If print quality problems persist after cleaning and aligning, contact HP
support.
NOTE:Cleaning uses ink, so clean the printheads only when necessary. The
cleaning process takes a few minutes. Some noise might be generated in the
process. Before cleaning the printheads, make sure you load paper. For more
information, see 
Load media.
Not turning the printer off correctly can cause print quality problems. For more
information, see 
Turn off the printer.
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							To clean the printhead from the control panel
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.Touch right arrow 
, and then select Setup.
3.Touch Tools, and then select Clean Printhead.
Align the printhead
The printer automatically aligns the printhead during the initial setup.
You might want to use this feature when the printer status page shows streaking or
white lines through any of the blocks of color or if you are having print quality issues
with your printouts.
To align the printhead from the control panel
1.Load letter, A4, or legal unused plain white paper into the main input tray.
2.On the printer control panel, touch right arrow 
, and then touch Setup.
3.Touch Tools, and then select Align Printer.
Print and evaluate a print quality report
Print quality problems can have many causes: software settings, a poor image file, or
the printing system itself. If you are unhappy with the quality of your prints, a Print
Quality Diagnostic page can help you determine if the printing system is working
correctly.
This section includes the following topics:
•
To print a print quality report
•
To evaluate the Print Quality Diagnostic Page
To print a print quality report
Control panel: Touch Setup, select Print Report, select Printer Status or Self-Test,
and then click OK
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							To evaluate the Print Quality Diagnostic Page
This section includes the following topics:
•
Ink Levels
•
Good color bars
•
Ragged, irregularly streaked, or faded bars
•
Regular white streaks in the bars
•
Bar colors are not uniform
•
Large Black Font Text
•
Alignment Patterns
•
If you see no defects
Ink Levels
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							▲Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low,
you may need to replace that ink cartridge.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive an ink alert message, consider having a
replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until print quality becomes unacceptable.
Good color bars
Example of Good
Color BarsAll seven bars are solid, sharp-edged, and extend with uniform color all
the way across the page - the printer is operating correctly.
▲Look at the color bars in the middle of the page. There should be seven color bars.
The color bars should have sharp edges. They should be solid (not streaked with
white or other colors). They should be uniform in color throughout.
The bars correspond to the ink cartridges in the printer as follows:
Item Cartridge color
1 Black Ink Cartridge
2 Cyan Ink Cartridge
3 Magenta Ink Cartridge
4 Yellow Ink Cartridge
Ragged, irregularly streaked, or faded bars
Example of Bad Color Bars The top bar is irregularly streaked or fading.
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							Example of Bad Color Bars The top black bar is ragged on one end.
If any of the bars are ragged, irregularly streaked, or faded, follow these steps:
1.Make sure the ink cartridges have ink.
2.Remove the cartridge corresponding to the streaked bar and make sure it is
correctly vented. For more information, see 
Replace the ink cartridges.
3.Reinstall the cartridge and make sure all the cartridges are correctly latched. For
more information, see 
Replace the ink cartridges
4.Clean the printhead. For more information, see 
Clean the printhead
5.Try another print or reprint the Print Quality Diagnostic report. If the problem still
occurs, but cleaning seems to have helped, clean again.
6.If cleaning does not solve the problem, replace the cartridge that corresponds to
the ragged bar.
7.If replacing the ink cartridge does not help, contact HP - the printhead may need to
be replaced.
Preventing the problem that causes ragged bars on the Print Quality Diagnostic
report:
• Avoid leaving opened ink cartridges outside of the printer for an extended period of
time.
• Wait until a new cartridge is ready to be installed before removing an old ink
cartridge.
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							Regular white streaks in the bars
If any of the color bars show regular white streaks, follow these steps:
White streaks The print quality bars have white streaks in them.
1.If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For
more information, see 
Align the printhead.
2.If PHA TTOE is not 0, or aligning does not help, clean the printhead. For more
information, see 
Clean the printhead.
3.Print another Print Quality Diagnostic report. If the streaking is still there, but seems
better, try another cleaning. If the streaking gets worse, contact HP - the printhead
may need to be replaced.
Bar colors are not uniform
Print quality bars are not uniform The bars have lighter or darker portions in them.
If the color of any of the bars is not uniform, follow these steps:
1.If the printer was recently transported at a high altitude, try a printhead cleaning.
2.If the printer was not recently transported, try printing another Print Quality
Diagnostic report. This uses less ink than a printhead cleaning, but if it is not
effective, try a cleaning.
3.Retry the Print Quality Diagnostic report. If the colors seem to be improving,
continue cleaning. If the colors get worse, contact HP - the printhead may need to
be replaced.
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							Large Black Font Text
Look at the large-font text above the color blocks. I ABCDEFG abcdefg The type
should be sharp and clear. If the type is jagged, try aligning the printer. If there are
streaks or smears of ink, clean the printhead.
Example of good Large-Font
TypeThe letters are sharp and clear - the printer is operating
correctly.
Example of bad Large-Font Type The letters are jagged - align the printer.
Example of bad
Large-Font TypeThe letters are smeared - clean the printhead and check if the paper is
curled. To avoid curl, store all paper flat in a resealable bag.
Example of bad
Large-Font TypeThe letters are ragged on one end - clean the printhead. If this defect
occurs right after a new black cartridge is installed, the printers automatic
servicing routines may solve the problem in a day or so, using less ink than
a printhead cleaning.
Alignment Patterns
If the color bars and large font text look OK, and the ink cartridges are not empty, look
at the alignment pattern directly above the color bars.
Example of a good alignment pattern The lines are straight.
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