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HP Pavilion 11 E000 Notebook Pc Series User Manual

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    							the security software trial offer or purchase the software of your choice in order to fully protect your
    computer.
    Using antivirus software
    Computer viruses can disable programs, utilities, or the operating system, or cause them to function
    abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any
    damage they have caused.
    To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to
    date.
    An antivirus program may be preinstalled on your computer. It is strongly recommended that you use
    the antivirus program of your choice in order to fully protect your computer.
    For more information about computer viruses, from the Start screen, type support, and then select
    the HP Support Assistant app.
    Using firewall software
    Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be
    software you install on your computer and/or network, or it can be a combination of both hardware
    and software.
    There are two types of firewalls to consider:
    ●Host-based firewalls—Software that protects only the computer it is installed on.
    ●Network-based firewalls—Installed between your DSL or cable modem and your home network
    to protect all the computers on the network.
    When a firewall is installed on a system, all data sent to and from the system is monitored and
    compared with a set of user-defined security criteria. Any data that does not meet those criteria is
    blocked.
    Installing software updates
    HP, Microsoft Windows, and third-party software installed on your computer should be regularly
    updated to correct security problems and improve software performance. For more information, see
    Updating programs and drivers on page 56.
    Installing critical security updates
    HP recommends that you regularly update the software and drivers that were originally installed on
    your computer. To download the latest versions, go to 
    http://www.hp.com/go/contactHP. At this
    location, you can also register to receive automatic update notifications when they become available.
    If you have installed third-party software after you purchased your computer, regularly update the
    software. Software companies provide software updates to their products to correct security problems
    and improve functionality of the software.
    Installing HP and third-party software updates
    HP recommends that you regularly update the software and drivers that were originally installed on
    your computer. To download the latest versions, go to 
    http://www.hp.com/go/contactHP. At this
    location, you can also register to receive automatic update notifications when they become available.
    Installing software updates 61 
    						
    							If you have installed third-party software after you purchased your computer, regularly update the
    software. Software companies provide software updates to their products to correct security problems
    and improve functionality of the software.
    Securing your wireless network
    When you set up your wireless network, always enable security features. For more information, see
    Protecting your WLAN on page 18.
    Backing up your software applications and information
    Regularly back up your software applications and information to protect them from being permanently
    lost or damaged through a virus attack or a software or hardware failure. For more information, see
    Backing up, restoring, and recovering on page 66.
    Using an optional security cable lock
    A security cable lock, which is purchased separately, is designed to act as a deterrent, but it may not
    prevent the computer from being mishandled or stolen. Security cable locks are only one of several
    methods that should be employed as part of a complete security solution to help maximize theft
    protection.
    The security cable slot on your computer may look slightly different from the illustration in this section.
    For the location of the security cable slot on your computer, see 
    Getting to know your computer
    on page 4.
    1.Loop the security cable lock around a secured object.
    2.Insert the key (1) into the security cable lock (2).
    3.Insert the security cable lock into the security cable slot on the computer (3), and then lock the
    security cable lock with the key.
    4.Remove the key and keep it in a safe place.
    62 Chapter 9   Securing your computer and information 
    						
    							10 Using Setup Utility (BIOS) and HP PC
    Hardware Diagnostics (UEFI)
    Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
    output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
    Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
    computer, and the amount of system and extended memory.
    Starting Setup Utility (BIOS)
    To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
    Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
    NOTE:Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
    computer from operating properly.
    Updating the BIOS
    Updated versions of the BIOS may be available on the HP website.
    Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
    Some download packages contain a file named Readme.txt, which contains information regarding
    installing and troubleshooting the file.
    Determining the BIOS version
    To determine whether available BIOS updates contain later BIOS versions than those currently
    installed on the computer, you need to know the version of the system BIOS currently installed.
    BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing
    fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
    1.Start Setup Utility (BIOS) (see 
    Starting Setup Utility (BIOS) on page 63.
    2.Use the arrow keys to select Main.
    3.To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,
    select Exit Discarding Changes, and then press enter.
    4.Click Yes.
    Starting Setup Utility (BIOS) 63 
    						
    							Downloading a BIOS update
    CAUTION:To reduce the risk of damage to the computer or an unsuccessful installation, download
    and install a BIOS update only when the computer is connected to reliable external power using the
    AC adapter. Do not download or install a BIOS update while the computer is running on battery
    power, docked in an optional docking device, or connected to an optional power source. During the
    download and installation, follow these instructions:
    Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
    Do not shut down the computer or initiate Sleep.
    Do not insert, remove, connect, or disconnect any device, cable, or cord.
    1.From the Start screen, type support, and then select the HP Support Assistant app.
    2.Click Updates and tune-ups, and then click Check for HP updates now.
    3.Follow the on-screen instructions.
    4.At the download area, follow these steps:
    a.Identify the most recent BIOS update and compare it to the BIOS version currently installed
    on your computer. If the update is more recent than your BIOS, make a note of the date,
    name, or other identifier. You may need this information to locate the update later, after it
    has been downloaded to your hard drive.
    b.Follow the on-screen instructions to download your selection to the hard drive.
    If the update is more recent than your BIOS, make a note of the path to the location on your
    hard drive where the BIOS update is downloaded. You will need to access this path when
    you are ready to install the update.
    NOTE:If you connect your computer to a network, consult the network administrator before
    installing any software updates, especially system BIOS updates.
    BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
    download is complete. If no instructions are revealed, follow these steps:
    1.From the Start screen, type e, and then select File Explorer.
    2.Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
    3.Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
    the update.
    4.Double-click the file that has an .exe extension (for example, filename.exe).
    The BIOS installation begins.
    5.Complete the installation by following the on-screen instructions.
    NOTE:After a message on the screen reports a successful installation, you can delete the
    downloaded file from your hard drive.
    Using HP PC Hardware Diagnostics (UEFI)
    HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
    diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs
    outside the operating system so that it can isolate hardware failures from issues that are caused by
    the operating system or other software components.
    64 Chapter 10   Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) 
    						
    							To start HP PC Hardware Diagnostics UEFI:
    1.Turn on or restart the computer, quickly press esc, and then press f2.
    The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
    following order:
    a.Connected USB drive
    NOTE:To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 65.
    b.Hard drive
    c.BIOS
    2.Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
    NOTE:If you need to stop a diagnostic test, press esc.
    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
    NOTE:The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English
    only.
    1.Go to http://www.hp.com.
    2.Click Support & Drivers, and then click the Drivers & Software tab.
    3.Enter the product name in the text box, and then click Search.
    4.Select your computer model, and then select your operating system.
    5.In the Diagnostic section, click HP UEFI Support Environment.
    – or –
    Click Download, and then select Run.
    Using HP PC Hardware Diagnostics (UEFI) 65 
    						
    							11 Backing up, restoring, and recovering
    Your computer includes tools provided by HP and Windows to help you safeguard your information
    and retrieve it if you ever need to. These tools will help you return your computer to a proper working
    state or even back to the original factory state, all with simple steps.
    This chapter provides information about the following processes:
    ●Creating recovery media and backups
    ●Restoring and recovering your system
    NOTE:This chapter describes an overview of backing up, restoring and recovering options. For
    more details about the tools provided, see Help and Support. From the Start screen, type h, and then
    select Help and Support.
    Creating recovery media and backups
    Recovery after a system failure is only as good as your most recent backup.
    1.After you successfully set up the computer, create HP Recovery media. This step creates a
    backup of the HP Recovery partition on the computer. The backup can be used to reinstall the
    original operating system in cases where the hard drive is corrupted or has been replaced.
    HP Recovery media you create will provide the following recovery options:
    ●System Recovery—Reinstalls the original operating system and the programs that were
    installed at the factory.
    ●Minimized Image Recovery—Reinstalls the operating system and all hardware-related
    drivers and software, but not other software applications.
    ●Factory Reset—Restores the computer to its original factory state by deleting all
    information from the hard drive and re-creating the partitions. Then it reinstalls the
    operating system and the software that was installed at the factory.
    See 
    Creating HP Recovery media on page 67.
    2.As you add hardware and software programs, create system restore points. A system restore
    point is a snapshot of certain hard drive contents saved by Windows System Restore at a
    specific time. A system restore point contains information that Windows uses, such as registry
    settings. Windows creates a system restore point for you automatically during a Windows update
    and during other system maintenance (such as a software update, security scanning, or system
    diagnostics). You can also manually create a system restore point at any time. For more
    information and steps for creating specific system restore points, see Help and Support. From
    the Start screen, type h, and then select Help and Support.
    3.As you add photos, video, music, and other personal files, create a backup of your personal
    information. Windows File History can be set to regularly and automatically back up files from
    libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and
    they can no longer be restored from the Recycle Bin, or if files become corrupted, you can
    restore the files that you backed up using File History. Restoring files is also useful if you ever
    66 Chapter 11   Backing up, restoring, and recovering 
    						
    							choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery
    Manager. 
    NOTE:File History is not enabled by default, so you must turn it on.
    For more information and steps for enabling Windows File History, see Help and Support. From
    the Start screen, type h, and then select Help and Support.
    Creating HP Recovery media
    HP Recovery Manager is a software program that offers a way to create recovery media after you
    successfully set up the computer. HP Recovery media can be used to perform system recovery if the
    hard drive becomes corrupted. System recovery reinstalls the original operating system and the
    software programs installed at the factory, and then configures the settings for the programs. HP
    Recovery media can also be used to customize the system or restore the factory image if you replace
    the hard drive.
    ●Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
    keep them in a safe place.
    ●HP Recovery Manager examines the computer and determines the required storage capacity for
    the blank USB flash drive or the number of blank DVD discs that will be required.
    ●To create recovery discs, your computer must have an optical drive with DVD writer capability,
    and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do
    not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE
    (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or
    instead you can use a high-quality blank USB flash drive. 
    ●If your computer does not include an integrated optical drive with DVD writer capability, but you
    would like to create DVD recovery media, you can use an external optical drive (purchased
    separately) to create recovery discs, or you can obtain recovery discs for your computer from the
    HP website. For U.S. support, go to 
    http://www.hp.com/go/contactHP. For worldwide support, go
    to 
    http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive,
    it must be connected directly to a USB port on the computer; the drive cannot be connected to a
    USB port on an external device, such as a USB hub.
    ●Be sure that the computer is connected to AC power before you begin creating the recovery
    media.
    ●The creation process can take up to an hour or more. Do not interrupt the creation process.
    ●If necessary, you can exit the program before you have finished creating all of the recovery
    DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
    Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.
    To create HP Recovery media:
    1.From the Start screen, type recovery, and then select HP Recovery Manager.
    2.Select Recovery Media Creation, and then follow the on-screen instructions.
    If you ever need to recover the system, see 
    Recovering using HP Recovery Manager on page 70.
    Creating recovery media and backups 67 
    						
    							Restore and recovery
    There are several options for recovering your system. Choose the method that best matches your
    situation and level of expertise:
    ●If you need to restore your personal files and data, you can use Windows File History to restore
    your information from the backups you created. For more information and steps for using File
    History, see Help and Support. From the Start screen, type h, and then select Help and
    Support. 
    ●If you need to correct a problem with a preinstalled application or driver, use the Drivers and
    Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
    driver.
    From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
    Applications Reinstall, and then follow the on-screen instructions.
    ●If you want to restore the system to a previous state without losing any personal information,
    Windows System Restore is an option. System Restore allows you to restore without the
    requirements of Windows Refresh or a reinstallation. Windows creates system restore points
    automatically during a Windows update and other system maintenance events. Even if you did
    not manually create a restore point, you can choose to restore to an automatically created
    restore point. For more information and steps for using Windows System Restore, see Help and
    Support. From the Start screen, type h, and then select Help and Support.
    ●If you want a quick and easy way to recover the system without losing your personal information,
    settings, or apps that came preinstalled on your computer or were purchased from the Windows
    Store, consider using Windows Refresh. This option does not require backing up data to another
    drive. See 
    Using Windows Refresh for quick and easy recovery on page 69.
    ●If you want to reset your computer to its original state, Windows provides an easy way to remove
    all personal data, apps, and settings, and reinstall Windows. 
    For more information, see 
    Remove everything and reinstall Windows on page 69.
    ●If you want to reset your computer using a minimized image, you can choose the HP Minimized
    Image Recovery option from the HP Recovery partition (select models only) or HP Recovery
    media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
    Other applications included in the image continue to be available for installation through the
    Drivers and Applications Reinstall option in HP Recovery Manager.
    For more information, see 
    Recovering using HP Recovery Manager on page 70.
    ●If you want to recover the computers original factory partitioning and content, you can choose
    the System Recovery option from the HP Recovery partition (select models only) or use the HP
    Recovery media that you have created. For more information, see 
    Recovering using HP
    Recovery Manager on page 70. If you have not already created recovery media, see Creating
    HP Recovery media on page 67.
    ●If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery
    media to restore the factory image to the replacement drive. For more information, see
    Recovering using HP Recovery Manager on page 70.
    ●If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager
    offers the Remove Recovery Partition option.
    For more information, see 
    Removing the HP Recovery partition on page 72.
    68 Chapter 11   Backing up, restoring, and recovering 
    						
    							Using Windows Refresh for quick and easy recovery
    When your computer is not working properly and you need to regain system stability, the Windows
    Refresh option allows you to start fresh and keep what is important to you.
    IMPORTANT:Refresh removes any traditional applications that were not originally installed on the
    system at the factory. Any Windows 8 apps that came preinstalled on your computer and any that
    were purchased from the Windows Store will be saved.
    NOTE:During Refresh, a list of removed traditional applications will be saved so that you have a
    quick way to see what you might need to reinstall. See Help and Support for instructions on
    reinstalling traditional applications. From the Start screen, type h, and then select Help and Support.
    NOTE:You may be prompted for your permission or password when using Refresh. See Help and
    Support for more information. From the Start screen, type h, and then select Help and Support.
    To start Refresh:
    1.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
    charms.
    2.Click Settings.
    3.Click Change PC settings in the bottom-right corner of the screen, and then select General
    from the PC settings screen.
    4.Scroll the right-side choices down to display Refresh your PC without affecting your files.
    5.Under Refresh your PC without affecting your files, select Get started, and then follow the
    on-screen instructions.
    Remove everything and reinstall Windows
    Sometimes you want to perform detailed reformatting of your computer, or you want to remove
    personal information before you give away or recycle your computer. The process described in this
    section provides a speedy, simple way to return the computer to its original state. This option
    removes all personal data, apps, and settings from your computer, and reinstalls Windows.
    IMPORTANT:This option does not provide backups of your information. Before using this option,
    back up any personal information you wish to retain.
    You can initiate this option by using the f11 key or from the Start screen.
    To use the f11 key:
    1.Press f11 while the computer boots.
    – or –
    Press and hold f11 as you press the power button.
    2.Choose your keyboard layout.
    3.Select Troubleshoot from the boot options menu.
    4.Select Reset your PC, and then follow the on-screen instructions.
    To use the Start screen:
    1.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the
    charms.
    2.Click Settings.
    Restore and recovery 69 
    						
    							3.Click Change PC settings in the bottom-right corner of the screen, and then select General
    from the PC settings screen.
    4.Scroll the right-side choices down to display Remove everything and reinstall Windows.
    5.Under Remove everything and reinstall Windows, select Get started, and follow the on-
    screen instructions.
    Recovering using HP Recovery Manager
    HP Recovery Manager software allows you to recover the computer to its original factory state by
    using the HP Recovery media that you created or by using the HP Recovery partition (select models
    only). If you have not already created recovery media, see 
    Creating HP Recovery media on page 67.
    Using HP Recovery media, you can choose from one of the following recovery options:
    ●System Recovery—Reinstalls the original operating system, and then configures the settings for
    the programs that were installed at the factory.
    ●Minimized Image Recovery (select models only)—Reinstalls the operating system and all
    hardware-related drivers and software, but not other software applications.
    ●Factory Reset—Restores the computer to its original factory state by deleting all information
    from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
    software that was installed at the factory.
    The HP Recovery partition (select models only) allows System Recovery and Minimized Image
    Recovery.
    What you need to know
    ●HP Recovery Manager recovers only software that was installed at the factory. For software not
    provided with this computer, you must either download the software from the manufacturers
    website or reinstall the software from the media provided by the manufacturer.
    ●Recovery through HP Recovery Manager should be used as a final attempt to correct computer
    issues.
    ●HP Recovery media must be used if the computer hard drive fails. If you have not already
    created recovery media, see 
    Creating HP Recovery media on page 67.
    ●To use the Factory Reset option, you must use HP Recovery media. If you have not already
    created recovery media, see 
    Creating HP Recovery media on page 67.
    ●If the HP Recovery media does not work, you can obtain recovery media for your system from
    the HP website. For U.S. support, go to 
    http://www.hp.com/go/contactHP. For worldwide
    support, go to 
    http://welcome.hp.com/country/us/en/wwcontact_us.html.
    IMPORTANT:HP Recovery Manager does not automatically provide backups of your personal
    data. Before beginning recovery, back up any personal data you wish to retain.
    Using the HP Recovery partition (select models only)
    The HP Recovery partition (select models only) allows you to perform a system recovery or
    minimized image recovery without the need for recovery discs or a recovery USB flash drive. This
    type of recovery can only be used if the hard drive is still working.
    70 Chapter 11   Backing up, restoring, and recovering 
    						
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