HP Pavilion P6620f Desktop Pc Getting Started Manual

							Software program
and hardware
driver
reinstallationIf any of your factory-installed software programs or hardware drivers are damaged, you
can reinstall it by using the Recovery Manager program (select models only).
NOTE:Do not use the Recovery Manager program to reinstall software programs that
came on CDs or DVDs included in the computer box. Reinstall these programs directly
from the CDs or DVDs.
Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure
that it is still available from where you initially installed it (for example, discs or the Internet).
Or check to be sure that the program is in the list of programs you can reinstall from the
Recovery Manager.
NOTE:Some features might not be available on systems that are shipped without a
version of Microsoft Windows.
To check the list of installable programs in the Recovery Manager:
1.Click Start, All Programs, Recovery Manager, and then click Recovery Manager. If
prompted, click Yes to allow the program to continue.
2.Under I need help immediately, click Software Program Reinstallation.
3.Click Next at the Welcome screen. A list of programs opens. Check whether your
program is there.
To reinstall a program using the Recovery Manager:
1.Click Start, click All Programs, click Recovery Manager. and then click Recovery
Manager.
2.Click Software Program Reinstallation, and then click Next at the Welcome screen.
3.Choose the program you want to install, click Next, and follow the on-screen
instructions.
4.When you have finished reinstalling, restart the computer. Do not skip this last step.
You must restart the computer after recovering software programs or hardware
drivers.
To uninstall a program:
1.Close all software programs and folders.
2.Uninstall the damaged program:
a.Click Start, and then click Control Panel.
b.Under Programs, click Uninstall a program.
c.Select the program you want to remove, and then click Uninstall.
d.Click Yes if you want to continue with the uninstall process.
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15 
						

							Maintenance
It is important that you perform simple maintenance of your computer to ensure that it works at peak
performance.
WeeklySoftware cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and
temporary files that accumulate and slow down your system. Also, check for
programs you no longer need and uninstall them.
Defragmentation Run Disk Defragmenter to keep your hard disk in good condition and improve
system performance. Frequently performing this task does not harm your
system.
Virus scan Perform a full virus scan every week to catch viruses that might have slipped
through unnoticed. Most antivirus products have a scheduling feature to keep
track of this automatically.
MonthlyHardware cleanup Thoroughly clean the inside and outside of your computer.
Software updates Use Windows Update to fix operating system bugs and improve performance.
Also, be sure to check for driver updates for your hardware and new versions
of your favorite programs.
Windows Update Run Windows Update monthly to install updates.
Hard disk
diagnosticSometimes a failing hard disk can be caught beforehand by using Hard Disk
Diagnostic.
YearlySystem Recovery In time, your system might still get bogged down, depending on the computer
usage. Use System Recovery to wipe your Windows operating system
installation clean, restoring it to the original configuration when you first started
your system. Make a backup of important data files before proceeding with
a System Recovery. See 
System recovery on page 18 for further details.
As
neededBacking up your
dataUse CD or DVD recording software that is installed on your computer to create
(or “burn”) backup discs of important information, including personal files, e-
mail messages, and website bookmarks. You can also move data to an
external hard disk drive.
16 Chapter 3   Troubleshooting and maintenance ENWW 
						

							Keeping 
the 
compute 
 free of
dust, 
dirt, and 
heat 
Keeping your computer system free of dust, dirt, and heat will prolong its life. Dust, pet hair, and 
other particles can build up, creating a blanket e ffect; as a result, components can overheat, or, in 
the case of the keyboard and mouse, not work sm oothly and effectively. Check your system once a 
month for visible signs of dust and debris, and clean it about once every three months. Visit
http://www.hp.com/support for additional cleaning instructions. 
Cleaning the 
computer vents 
Air vents keep the computer and monitor  cool. Keep these vents clean by using 
a small, battery-powered vacuum clean er. (A battery-powered vacuum cleaner 
eliminates the risk of electric shock.) 
1. Vacuum the vents on the computer case and the monitor case. 
2. Remove any debris that has accumulated in and around the computer 
connectors (for example, the  Ethernet and USB connectors). 
Cleaning the 
computer and 
monitor 
Follow these steps to clean the computer and monitor: 
1. Unplug the power to the computer and the monitor. 
2. To clean the monitor screen, use a clean, dry cloth. Do not use water on 
the monitor screen.  For more thorough cleaning, use a clean cloth and 
antistatic screen cleaner. 
3. Use a clean, dry cloth to dust the computer case and the monitor case.
NOTE:To remove sticker residue or a spill on the computer or monitor 
case, use isopropyl (rubbing) alcohol and a lint-free cloth. 
Cleaning the 
keyboard and 
mouse 
When cleaning the keyboard keys, use a low setting on a battery-powered 
vacuum cleaner to avoid removing key caps and springs. 
1. Vacuum between the keys of the keyboard and along the grooves. 
2. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on 
the keyboard keys and along its edges. 
3. Wipe the body of the mouse and the mouse cord by using cleaning wipes. 
If you have a roller-ba ll mouse, clean the ball and rollers inside: 
1. Turn the mouse upside down, and rotate the ball-cover ring 
counterclockwise to remove the ring and release the roller ball. 
2. Rinse the roller ball with soap and warm water. 
3. Clean the rollers inside the mouse with a cotton swab dampened with 
isopropyl (rubbing) alcohol. 
4. After the roller ball and rollers are completely dry, replace the ball and 
ball-cover ring.
ENWW Maintenance 17 
r 
						

							System recovery
System Recovery completely erases and reformats the hard disk drive, deleting
all data files you have created, and then reinstalls the operating system,
programs, and drivers. However, you must reinstall any software that was not
installed on the computer at the factory. This includes software that came on
media included in the computer accessory box, and any software programs you
installed after purchase.
NOTE:Always use the System Restore procedure before you use the System
Recovery program — see Microsoft System Restore under 
Software
troubleshooting on page 13.
Some features might not be available on systems that are shipped without a
version of Microsoft Windows.
You must choose one of the following methods to perform a System Recovery:
●Recovery Image — Run the System Recovery from a recovery image stored
on your hard disk drive. The recovery image is a file that contains a copy of
the original factory-shipped software. To perform a System Recovery from a
recovery image, see System Recovery from the Windows 7 Start Menu
under 
System recovery on page 18.
NOTE:The recovery image uses a portion of the hard disk drive that
cannot be used for data storage.
●Recovery Media — Run the System Recovery from recovery media that you
create from files stored on your hard disk drive or purchased separately. To
create recovery media, see Creating recovery media under 
System recovery
on page 18.
System Recovery
optionsYou should attempt a System Recovery in the following order:
1.Through the hard disk drive, from the Windows 7 Start menu.
2.Through the hard disk drive, by pressing F11 on the keyboard during system startup.
3.Through recovery media that you create.
4.Through recovery discs purchased from HP Support. To purchase recovery discs,
visit 
http://www.hp.com/support.
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							System Recovery
from the Windows
7 Start MenuCAUTION:System Recovery deletes all data and programs you created or installed.
Back up any important data to a removable disc or USB flash drive.
If the computer is working and Windows 7 is responding, use these steps to perform a
System Recovery.
1.Turn off the computer.
2.Disconnect all peripheral devices from the computer except the monitor, keyboard,
and mouse.
3.Turn on the computer.
4.Click Start, click All Programs, click Recovery Manager, and then click Recovery
Manager. If prompted, click Yes to allow the program to continue.
5.Under I need help immediately, click System Recovery.
6.Select Yes, and then click Next. Your computer restarts.
NOTE:If your system does not detect a recovery partition, it prompts you to insert
recovery media. Insert the disc or USB flash drive, select Yes, and then click Next to
restart the computer and run Recovery Manager from the recovery disc or USB flash
drive. If using discs, insert the next system-recovery disc when prompted.
7.When the computer restarts, you see the Recovery Manager welcome screen again.
Under I need help immediately, select System Recovery. If you are prompted to
back up your files, and you have not done so, select Back up your files first
(recommended), and then click Next. Otherwise, select Recover without backing
up your files, and then click Next.
8.System Recovery begins. After System Recovery is complete, click Finish to restart
the computer.
9.Complete the registration process, and wait until you see the desktop.
10.Turn off the computer, reconnect all peripheral devices, and turn the computer back
on.
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							System Recovery
at system startupCAUTION:System Recovery deletes all data and programs you created or installed.
Back up any important data to a removable disc or USB flash drive.
If Windows 7 is not responding, but the computer is working, follow these steps to perform
a System Recovery.
1.Turn off the computer. If necessary, press and hold the Power button until the
computer turns off.
2.Disconnect all peripheral devices from the computer, except the monitor, keyboard,
and mouse.
3.Press the Power button to turn on the computer.
4.As soon as you see the initial company logo screen appear, repeatedly press F11 on
your keyboard until the Windows is Loading Files… message appears on the
screen.
5.Under I need help immediately, click System Recovery.
6.If you are prompted to back up your files, and you have not done so, select Back up
your files first (recommended), and then click Next. Otherwise, select Recover
without backing up your files, and then click Next.
7.System Recovery begins. After System Recovery is complete, click Finish to restart
the computer.
8.Complete the registration process, and wait until you see the desktop.
9.Turn off the computer, reconnect all peripheral devices, and turn the computer back
on.
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							System Recovery
from recovery
mediaCAUTION:System Recovery deletes all data and programs you created or installed.
Back up any important data to a removable disc or USB flash drive.
To create recovery media, see Creating recovery media under 
System recovery
on page 18.
To perform a System Recovery using recovery media:
1.If the computer is working, create a backup DVD or backup USB flash drive
containing all the data files you want to save, and then remove the backup media from
the drive tray.
2.If using recovery DVDs, insert recovery disc #1 into the DVD drive tray, and close the
tray. If using a recovery USB flash drive, insert it into a USB port.
3.If the computer works, click Start, click the Arrow button next to Shut Down, and then
click Shut Down. Or, if the computer is not responding, press and hold the Power
button for approximately 5 seconds, or until the computer turns off.
4.Disconnect all peripheral devices from the computer except the monitor, keyboard,
and mouse.
5.Press the Power button to turn on the computer. If you are using a recovery DVD, the
computer automatically runs Recovery Manager from the disc. Skip to step 7.
6.If you are running System Recovery from a USB flash drive, press Esc as the
computer is powering on to bring up the boot menu. Use the arrow keys to select the
USB device and press Enter to boot from that device.
7.If you are prompted to choose between running System Recovery from media or from
hard drive, select media, and then click Next.
8.Under I need help immediately, click Factory Reset.
9.If you are prompted to back up your files, and you have not done so, select Back up
your files first (recommended), and then click Next. Otherwise, select Recover
without backing up your files, and then click Next.
10.If you are prompted to insert the next recovery disc, do so.
11.When the Recovery Manager is finished, remove all recovery media from the system.
12.Click Finish to restart the computer.
Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive (one or the
other, but not both). Create recovery media from the recovery image stored on your hard
disk drive. This image contains the operating system and software program files that were
originally installed on your computer at the factory. You can create only one set of recovery
media for your computer, and the media can be used only with this computer. Store the
recovery media in a safe place.
NOTE:Some features might not be available on systems that are shipped without a
version of Microsoft Windows.
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21 
						

							Choosing
recovery media●To create recovery discs, your computer must have a DVD writer, and you must use
only high-quality blank DVD+R or DVD-R discs.
NOTE:You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL,
DVD+R DL, or DVD-R DL discs to create recovery discs.
●If you are creating recovery discs, be sure to use high-quality discs to create your set
of recovery discs. It is normal for discs to be rejected if they are not defect-free. You
will be prompted to insert a new blank disc to try again.
●The number of discs in the recovery-disc set depends on your computer model
(typically 1–3 DVD discs). The Recovery Disc Creator program will tell you the
specific number of blank discs needed to make the set.
●You may choose to create a recovery USB flash drive instead, using a high-quality
blank USB drive. If you are using a USB flash drive, the program will tell you the size
of the drive required to store all the data (minimum of 8 GB).
NOTE: The process of creating recovery media takes some time to verify that the
information written on the media is correct. You can quit the process at any time. The next
time you run the program, it will resume where it left off.
22 Chapter 3   Troubleshooting and maintenance ENWW 
						

							Creating recovery
mediaTo create recovery discs:
1.Close all open programs.
2.Click Start > All Programs, select Recovery Manager, and then select Recovery
Media Creation. If prompted, click Yes to allow the program to continue.
3.Select Create recovery media using blank DVD(s), and then click Next.
4.Follow the on-screen instructions. Label each disc as you make it (for example,
Recovery 1, Recovery 2).
 
To create a recovery USB flash drive:
1.Close all open programs.
2.Insert the USB flash drive into a USB port on the computer.
3.Click Start > All Programs, select Recovery Manager, and then select Recovery
Media Creation.
4.Select Create recovery media with a USB flash drive, and then click Next.
5.Select the USB flash drive from the list of media. The program lets you know how
much storage is required to create the recovery drive. If the USB flash drive does not
have enough storage capacity (8 GB is the minimum), it is grayed out on the screen.
Click Next.
NOTE:Recovery Media Creation formats the flash drive and deletes all on files on
it.
6.Follow the on-screen instructions. Be sure to label the USB flash drive and store it in a
secure place.
NOTE:Do not use media cards for creating recovery media. The system may not
be able to boot up from a media card and you may not be able to run system
recovery.
4 Customer care
Product information
Before contacting the HP Customer Care Center, it’s important to have the
following information handy.
●Model number
●System (product) number
●Serial number
●Software build number
●Operating system
ENWWProduct information
23 
						

							● Purchase date 
Please take a moment to write down your product information for future 
reference. 
The first four items on the list (model number, product number, serial number, 
and software build number) can be viewed by pressing the +Alt+S keys on
the keyboard at the same time.
Support information
Don’t forget to register!
Go to: http://www.hp.com/apac/register.
Where to get help
Follow these steps when you need help 
1. Check the setup poster and product documentation for help with setting up 
and using your computer. 
2. Use the Help and Support Center for help with hardware and software 
questions. Click  Start, and then click Help and Support. The Help and 
Support Center provides useful troubleshooting information and includes the 
following: 
● E-mail support 
● HP Real Time Chat with qualified support specialists 
● Support phone numbers 
3. If you think you have a hardware issue, before calling the Customer Care 
Center, run the hardware diagnostic tools that are preinstalled on your 
computer. Click  Start, All Programs, PC Help & Tools, and then click 
Hardware Diagnostic Tools . 
4. For help online, go to the HP Customer Care Center website at
http://www.hp.com/support.
To our valued customer
Congratulations on your decision to purchase a desktop computer! During 
development, the computer must pass extensive quality tests to meet the 
rigorous standards that have made us famous for quality and reliability. 
All of our computers go through a comprehensive quality test to ensure the 
computer is working correctly before it leaves our factory. In addition, we have 
placed a security seal on your computer to indicate that it has not been tampered 
with since it left our factory. 
We know that expanding and upgrading are key benefits for all customers. We 
are proud to make this a key differentiator for our computers and understand that 
you may wish to upgrade your computer to meet your specific needs.
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