HP Photosmart 5520 User Manual

3.Press on the hole of the duplexer path cover to lift it up. Remove the jammed paper.
4.Close the paper path cover.
5.Close the cartridge access door.
6.Try printing again.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
Clear carriage jam
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
Clear...

To get help from the print display, touch Help from the Home screen. Touch the directional button to navigate
through help topics, touch Troubleshoot and Support, and then touch Clear Carriage Jam.
 Click here to go online for more information.
Solve print problem
Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, HP
provides a Print Diagnostic Utility (Windows only) that can help solve many common “Unable to Print” issues.
From the Start...

HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support.
Standard phone company charges apply.
Placing a...

 Click here to go online for more information.
Prepare printer
If you are not satisfied with the print quality, try cleaning the cartridges from the control panel. See Clean
printhead automatically on page 25 for more information.
To maintain the cartridges, use the printers Auto Power-Off feature to manage the printers power use. See Auto
Power-Off on page 53 for more information.
Check cartridge access door
The cartridge access door should be closed for printing.
 Click here to go online for more...

Ink cartridge problem
To solve ink cartridge problem
1.Try removing and reinserting the cartridges. Make sure the cartridges are in the correct slots.
2.If reinserting the cartridges does not work, try cleaning cartridge contacts.
To clean cartridge contacts
CAUTION:The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are
reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of
the product longer than 30 minutes. This...

1 Electrical contacts
e. Wipe only the contacts with a damp lint-free cloth.
CAUTION:Be careful to touch only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
f. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four
copper or gold-colored pins positioned to meet the contacts on the ink cartridge.
g. Use a dry swab or lint-free cloth to wipe the contacts.
h. Reinstall the ink cartridge.
i. Close the access door,...

If you still receive the error message, contact HP support for help.
 Click here to go online for more information.
Older generation cartridges
You will need to use a newer version of this cartridge. In most cases you can identify a newer version of the
cartridge by looking at the exterior of the cartridge package and finding the Warranty Ends date.
If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. If it is an
older generation cartridge, contact HP...

Chapter 9
46 Solve a problem
Solve a problem 

10 Technical information
The technical specifications and international regulatory information for the HP Photosmart are provided in this
section.
For additional specifications, see the printed documentation that came with the HP Photosmart.
This section contains the following topics:
•Notice
•Cartridge chip information
•Specifications
•Environmental product stewardship program
•Regulatory notices
•Regulatory wireless statements
Notice
Cartridge chip information
The HP cartridges used with this product...

To disable the usage information function
1.From the Home screen, touch the Settings icon.
2.Touch Preferences.
3.Use the down arrow button to scroll through the options. Touch Cartridge Chip Info, and then touch Off.
NOTE: 1To re-enable the usage information function, restore the factory defaults.
NOTE: 2You can continue to use the cartridge in the HP product if you turn off the memory chips ability to
collect the products usage information.
Specifications
Technical specifications for the HP Photosmart...