HP Photosmart D5463 User Manual

This section contains the following topics:
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The product will not turn on
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I connected the USB cable, but I am having problems using the product with my
computer
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After setting up the product, it does not print
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The display shows the wrong language
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The wrong measurements are showing in menus on the display
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When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
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The Minimum System Checks screen appears
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A red X appears on the USB connect prompt
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I received a message that an...

•If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
• Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
• If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power...

Solution 5: Contact HP support for serviceSolution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
I connected the USB cable, but I am having problems using the product with my
computer
Solution: You must...

After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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Solution 1: Check the connection between the product and computer
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Solution 2: Check that the ink cartridges are installed properly and have ink
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Solution 3: Press the On button to turn on the product
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Solution 4: Load...

NOTE:You will be prompted to set both the language and the country/region
settings, by using the following procedure.
To set your language and country/region
1. Press and hold the  Red-Eye Removal button and then press the  Print Photos
button.
2. Then, press and hold the  Print Photos button and then press the  OK button.
The list of languages appears.
3. Use the arrow buttons on the directional pad to select the language and then press
the OK button.
4. Use the arrow buttons on the directional pad to...

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happensSolution: If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows  Start menu, click  Run (or click  Accessories , and then Run).
2. In the  Run dialog box, enter  d:\setup.exe, and then click  OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
Cause: The installation failed to run automatically.
The...

3.Verify that the USB cable and power cord are plugged in.
4.Click  Retry  to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.
I received a message that an Unknown Error has occurred
Solution: Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the...

c. Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq,  do not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery
• HP Photosmart, Officejet, Deskjet (with the product name and software version number)
• HP Software update
• HP Share to Web
• HP Solution Center
•HP Director
• HP Memories Disk Greeting...

h. Click  Apply, and then click  Close.
NOTE: If you receive a message stating  Access is denied while making
changes, click  OK and continue. The message will not prevent you from
making the changes.
i . Click  Restart to apply the changes to the computer during the next restart.
After the computer  restarts, the You’ve used system configuration utility
to make changes to the way windows starts  message appears.
j . Click the check box next to  Do not show this message again .
4. Run the  Disk Cleanup...

The registration screen does not appearSolution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking  Start, pointing to  Programs or All Programs , HP , Photosmart
D5400 series , and then clicking  Product Registration .
Cause: The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might...