HP PhotoSmart D7163 User Manual

– Align the printer. For more information, see Aligning the printer.
– If print quality problems persist after you have tried all of the above
solutions, contact HP Support.
Photos are not printing correctly
Solution
●You may have loaded the photo paper incorrectly. Load the photo paper with
the side to be printed facing down.
●The photo paper may not have fed into the printer correctly. Try the following:
– Check for a paper jam. For more information, see Paper errors.
– Insert the photo paper as far as...

1Remove the rear access door to clear paper jams.
If you cannot remove all jammed paper from the rear area of the printer, try removing
paper jammed in the middle of the printer by opening the paper jam door located
inside the top cover.
1Open the paper jam door to clear paper jams in the middle of the printer.
Plug the printer back in and turn it on.
Error message: Out of paper. Load paper then press OK.
SolutionLoad paper, then press OK to print again. For paper-loading instructions,
see Paper loading...

Ink cartridge errors
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at www.hp.com/support.
Error message: Wrong ink cartridge(s) installed
SolutionThe first time you set up and use your HP Photosmart printer, make sure
to install the ink cartridges that were shipped with your printer. The ink in these ink
cartridges is specially formulated to mix with the ink in the print head assembly.
To resolve this error, replace the affected ink...

Error message: Cannot print
SolutionThe indicated ink cartridge(s) are out of ink.
Replace the indicated ink cartridge(s) immediately so that you can resume printing.
The HP Photosmart cannot continue printing until the indicated ink cartridge(s) are
replaced. All printing will stop.
For more information on replacing ink cartridges, see Insert ink cartridges.
Error message: Ink cartridge problem
SolutionThe indicated ink cartridge(s) are missing or damaged.
Replace the indicated ink cartridge(s)...

Error message: Original HP ink depleted
SolutionReplace the indicated ink cartridge(s) or press OK to continue.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NoteHP cannot guarantee the quality or reliability of non-HP ink. Printer
service or repairs required as a result of printer failure or damage attributable
to the use of non-HP ink will not be covered under warranty....

1Open the paper jam door to clear the print head assembly.
2. Remove any objects that are blocking the print head assembly, including paper
and any packing materials.
3. Turn the printer off, then turn it on again.
4. Close the paper jam door and the top cover.
Error message: Ink System Failure
SolutionThe print head assembly or the ink delivery system has failed and the
HP Photosmart can no longer print.
Turn off the printer, then unplug its power cord. Wait about 10 seconds, then plug it
in again. If...

Error message: Card access error. Job was cancelled. Press OK.—OR— File
directory structure is corrupted. —OR— Card may be damaged. Job was
cancelled. Press OK.
SolutionThe printer cannot read the data on the memory card and cannot
complete any current print jobs. The data may be corrupted or there may be a
physical problem with the memory card.
●Save the files to the computer and access them from there.
●If this does not work, use a new memory card or reformat the memory card
using the digital camera....

Error message: Use only one (1) card at a time. Please remove a memory card. —
OR— Use only one (1) device at a time. Please remove/disconnect a device.
SolutionThe printer has two or more different types of memory cards inserted
simultaneously, or a memory card is inserted and a digital camera is connected to
the camera port at the same time. Remove memory cards or disconnect the camera
until only one card is in the printer or only a camera is connected.
Error message: Card was removed. Job was...

Error message: Some photo numbers are not on card.
SolutionUse your camera to transfer the photos to your computer, and then print
from your computer. If some photos are still missing, they may have been deleted
from the memory card.
Computer and connectivity printing errors
Before contacting HP Support, read this section for troubleshooting tips or go to the
online support services at www.hp.com/support.
Error message: Printer memory is full. Job was cancelled. Press OK.
SolutionThe printer encountered...

8HP support
Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the HP Photosmart.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date device
information and expert assistance and includes the following features:
– Fast access to qualified online support specialists
– Software and driver updates for the HP Photosmart
– Valuable HP Photosmart and...