HP Proliant Dl360 Generation 5 Server User Guide

							
 
Configuration and utilities  71 
The RDP software is the preferred method for rapid,  high-volume server deployments. The RDP software 
integrates two powerful products:  Altiris Deployment Solution and the HP ProLiant Integration Module. 
The intuitive graphical user interface of the Altiris De ployment Solution console provides simplified point-
and-click and drag-and-drop operations that enable you  to deploy target servers, including server blades, 
remotely. It enables you to perform imaging or sc ripting functions and maintain software images. 
For more information about the RDP, refer to the HP  ProLiant Essentials Rapid Deployment Pack CD or 
refer to the HP website ( http://www.hp.com/servers/rdp
).  
Re-entering the server serial number and product ID 
After you replace the system board, you must re-enter the server serial number and the product ID. 
1. During the server startup sequence, press the  F9 key to access RBSU. 
2. Select the  System Options  menu. 
3. Select  Serial Number . The following warning is displayed:   
WARNING! WARNING! WARNING! The serial number is loaded into the system 
during the manufacturing process and should NOT be modified. This option\
 
should only be used by qualified service personnel. This value should 
always match the serial number sticker located on the chassis.   
4.  Press the  Enter key to clear the warning. 
5. Enter the serial number and press the  Enter key. 
6. Select  Product ID . 
7. Enter the product ID and press the  Enter key. 
8. Press the  Esc key to close the menu. 
9. Press the  Esc key to exit RBSU. 
10. Press the  F10 key to confirm exiting RBSU. The server will automatically reboot.  
Management tools 
Automatic Server Recovery 
ASR is a feature that causes the system to restart wh en a catastrophic operating system error occurs, such 
as a blue screen, ABEND, or panic. A system fail-s afe timer, the ASR timer, starts when the System 
Management driver, also known as the Health Dr iver, is loaded. When the operating system is 
functioning properly, the system periodically resets th e timer. However, when the operating system fails, 
the timer expires and restarts the server. 
ASR increases server availability by restarting the se rver within a specified time after a system hang or 
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated 
pager number that ASR has restarted the system.  You can disable ASR from the HP SIM console or 
through RBSU. 
 
ROMPaq utility 
Flash ROM enables you to upgrade the firmware (BIOS)  with system or option ROMPaq utilities. To 
upgrade the BIOS, insert a ROMPaq diskette in to the diskette drive and boot the system. 
The ROMPaq utility checks the system and provides a  choice (if more than one exists) of available ROM 
revisions. This procedure is the same for both system and option ROMPaq utilities.  
						

							
 
Configuration and utilities  72 
For more information about the ROMPaq  utility, refer to the HP website 
( http://www.hp.com/servers/manage
).  
System Online ROM flash component utility 
The Online ROM Flash Component Utility enables system  administrators to efficiently upgrade system or 
controller ROM images across a wide range of servers  and array controllers. This tool has the following 
features: 
•  Works offline and online 
• Supports Microsoft® Windows® 2000, Window s Server™ 2003, and Linux operating systems 
  IMPORTANT:   This utility supports operating systems that may not be supported by the server. For 
operating systems supported by the server, refer to the HP website ( http://www.hp.com/go/supportos
). 
• Integrates with other software maintenanc e, deployment, and operating system tools 
• Automatically checks for hardware, firmware, and op erating system dependencies, and installs only 
the correct ROM upgrades required by each target server 
To download the tool and for more information, refer to the HP website 
( http://h18000.www1.hp.com/s upport/files/index.html
).  
Integrated Lights-Out 2 technology 
The iLO 2 subsystem is a standard comp onent of selected ProLiant servers that provides server health and 
remote server manageability. The iL O 2 subsystem includes an intelligent microprocessor, secure memory, 
and a dedicated network interface.  This design makes iLO 2 independent of the host server and its 
operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends 
alerts, and provides other se rver management functions. 
Using iLO 2, you can: 
•  Remotely power up, power down,  or reboot the host server. 
• Send alerts from iLO 2 regardless of the state of the host server. 
• Access advanced troubleshooting feat ures through the iLO 2 interface. 
• Diagnose iLO 2 using HP SIM throug h a web browser and SNMP alerting. 
For more information about iLO 2 features, refer to  the iLO 2 documentation on the Documentation CD or 
on the HP website ( http://www.hp.com/servers/lights-out
).  
Erase Utility 
  CAUTION:   Perform a backup before running  the System Erase Utility. The utility sets the system to its 
original factory state, deletes the current hardware co nfiguration information, including array setup and disk 
partitioning, and erases all  connected hard drives completely. Refer to  the instructions for using this utility. 
Run the Erase Utility if you need to erase the system for the following reasons: 
•  You want to install a new operating system on a server with an existing operating system. 
• You want to change the operating system selection. 
• You encounter a failure-causing error  during the SmartStart installation. 
• You encounter an error when completing the steps of  a factory-installed operating system installation. 
The Erase Utility can be accessed from the Software and Drivers Download website 
( http://www.hp.com/go/support
) or the  Maintenance Utilities  menu of the SmartStart CD 
( SmartStart software  on page 67). 
  
						

							
 
Configuration and utilities  73 
Management Agents 
Management Agents provide the information to  enable fault, performance, and configuration 
management. The agents allow easy manageability of  the server through HP SIM software, and third-
party SNMP management platforms. Management Agen ts are installed with every SmartStart assisted 
installation or can be installed through the HP PS P. The Systems Management homepage provides status 
and direct access to in-depth subs ystem information by accessing data  reported through the Management 
Agents. For additional information, refer to the Manage ment CD in the HP ProLiant Essentials Foundation 
Pack  or the HP website ( http://www.hp.com/servers/manage
).  
HP Systems Insight Manager 
HP SIM is a web-based application that allows system  administrators to accomplish normal administrative 
tasks from any remote location, using a web browser.  HP SIM provides device management capabilities 
that consolidate and integrate management  data from HP and third-party devices. 
  IMPORTANT:   You must install and use HP SIM to benefi t from the Pre-Failure Warranty for processors, 
SAS and SCSI hard drives , and memory modules. 
For additional information, refer to  the Management CD in the HP ProLia nt Essentials Foundation Pack or 
the HP SIM website ( http://www.hp.com/go/hpsim
).  
Redundant ROM support 
The server enables you to upgrade or configure the  ROM safely with redundant ROM support. The server 
has a 4-MB ROM that acts as two, separate 2-MB ROMs.  In the standard implementation, one side of the 
ROM contains the current ROM program version, wh ile the other side of the ROM contains a backup 
version. 
   NOTE:   The server ships with the same version programmed on each side of the ROM.  
Safety and security benefits 
When you flash the system ROM, ROMPaq writes ov er the backup ROM and saves the current ROM as a 
backup, enabling you to switch easily to the al ternate ROM version if the new ROM becomes corrupted 
for any reason. This feature protects  the existing ROM version, even if you experience a power failure 
while flashing the ROM. 
 
Access to redundant ROM settings 
To access the redundant ROM through RBSU: 
1.  Access RBSU by pressing the  F9 key during powerup when the prompt is displayed in the upper 
right corner of the screen. 
2.  Select  Advanced Options . 
3. Select  Redundant ROM Selection . 
4. Select the ROM version. 
5.  Press the  Enter key. 
6. Press the  Esc key to exit the current menu or press the  F10 key to exit RBSU. The server restarts 
automatically. 
To access the redundant ROM manually: 
1.  Power down the server (on page  18). 
2. Remove the access panel (on page  20).  
						

							
 
Configuration and utilities  74 
3.
 
Set positions 1, 5, and 6 of the system maintenance switch to On. 
4. Install the access panel (on page  20). 
5. Power up the server (on page  18). 
6. Wait for the server to emit two beeps. 
7. Repeat steps 1 and 2. 
8. Set positions 1, 5, and 6 of the sy stem maintenance switch to Off. 
9. Repeat steps 4 and 5. 
When the server boots, the system identifies whether  the current ROM bank is corrupt. If a corrupt ROM is 
detected, the system boots from the backup ROM and  alerts you through POST or IML that the ROM bank 
is corrupt. 
If both the current and backup versions of the ROM  are corrupt, the server automatically enters ROMPaq 
disaster recovery mode. 
 
USB support 
HP provides both standard USB support and legacy USB support. Standard support is provided by the 
operating system through the appropriate USB device  drivers. HP provides support for USB devices prior 
to the operating system loading through legacy USB  support, which is enabled by default in the system 
ROM. HP hardware supports USB version 2.0. 
Legacy USB support provides USB functionality in  environments where USB support is normally not 
available. Specifically, HP provides legacy USB functionality at:  
•  POST  
• RBSU  
• Diagnostics  
• DOS  
• Environments which do not support USB natively 
For more information on ProLiant USB support, refer to the HP website 
( http://www.compaq.com/products/se rvers/platforms/usb-support.html
).  
Internal USB functionality 
An internal USB connector is available for use with US B drive keys only. This solution provides for use of 
a permanent boot drive from a USB drive key installe d in the internal connector, avoiding issues of 
clearance on the front of the rack and physical access to secure data. 
For additional security, the external USB connectors  can be disabled through RBSU. Disabling external 
USB in RBSU disables the front USB co nnector and both rear USB connectors. 
 
Diagnostic tools 
Survey Utility 
Survey Utility, a feature within HP Insight Diagnostics (on page  75), gathers critical hardware and 
software information on ProLiant servers. 
This utility supports operating systems that may no t be supported by the server. For operating systems 
supported by the server, refer to the HP website ( http://www.hp.com/go/supportos
).  
						

							
 
Configuration and utilities  75 
If a significant change occurs betw een data-gathering intervals, the Survey Utility marks the previous 
information and overwrites the Survey text files to  reflect the latest changes in the configuration. 
Survey Utility is installed with every SmartStart-assisted  installation or can be installed through the HP PSP 
( ProLiant Support Packs  on page 77). 
  NOTE:   SmartStart version 7.5 and later provides  the memory spare part numbers for the server.  
Array Diagnostic Utility 
ADU is a tool that collects information about array co ntrollers and generates a list of detected problems. 
ADU can be accessed from the SmartStart CD ( SmartStart software on page 67) or downloaded from 
the HP website ( http://www.hp.com
).  
HP Insight Diagnostics 
HP Insight Diagnostics is a proactive server manage ment tool, available in both offline and online 
versions, that provides diagnostics  and troubleshooting capabilities to  assist IT administrators who verify 
server installations, troubleshoot pr oblems, and perform repair validation. 
HP Insight Diagnostics Offline Edition performs vari ous in-depth system and component testing while the 
OS is not running. To run this utility, launch the SmartStart CD. 
HP Insight Diagnostics Online Edition is a web-based  application that captures system configuration and 
other related data needed for effective server ma nagement. Available in Microsoft® Windows® and 
Linux versions, the utility helps to ensure proper system operation. 
For more information or to download the utility, refer to the HP website 
( http://www.hp.com/servers/diags
).  
Integrated Management Log 
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each 
event with 1-minute granularity. 
You can view recorded events in the IML in  several ways, including the following:  
• From within HP SIM ( HP Systems Insight Manager  on page 73) 
• From within Survey Utility (on page  74) 
• From within operating system-specific IML viewers 
• For NetWare: IML Viewer 
• For Windows®: IML Viewer 
• For Linux: IML Viewer Application 
• From within the iLO 2 user interface 
• From within HP Insight Diagnostics (on page  75) 
For more information, refer to the Management CD  in the HP ProLiant Essentials Foundation Pack. 
 
Remote support and analysis tools 
HP Instant Support Enterprise Edition 
ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a 
feature of HP support. ISEE provides  continuous hardware event monitoring and automated notification to  
						

							
 
Configuration and utilities  76 
identify and prevent potential critical problems. Th rough remote diagnostic scripts and vital system 
configuration information collected about your system s, ISEE enables fast restoration of your systems. 
Install ISEE on your systems to help mitigate  risk and prevent potential critical problems. 
For more information on ISEE, refer to the HP website 
( http://www.hp.com/hps/hardware/hw_enterprise.html
). 
To download HP ISEE, visit the HP website ( http://www.hp.com/hps/hardware/hw_downloads.html
). 
For installation information, refer to the HP  ISEE Client Installation and Upgrade Guide 
( ftp://ftp.hp.com/pub/services /hardware/info/isee_client.pdf
).  
Web-Based Enterprise Service 
WEBES enables administrators to manage hardware ev ents proactively, either locally or online. The 
service provides real-time multiple event analysis, cr ash analysis, and notification, locally through SMTP 
and remotely through ISEE for OpenVMS, Tru64, an d Microsoft® Windows® operating system binary 
error logs. 
For more information, refer to the HP website ( http://h18000.www1.hp.com/support/svctools/
).  
Open Services Event Manager 
OSEM is a standalone tool that performs real-time re active and proactive service event filtering, analysis, 
and notification. The tool gathers event data from SNMP traps or information provided over an HTTP 
interface and notifies an administrator or HP through SMTP and ISEE. 
For more information, refer to the HP website ( http://h18000.www1.hp.com/support/svctools/
).  
Keeping the system current 
Drivers 
The server includes new hardware that may not have  driver support on all operating system installation 
media.  
If you are installing a SmartStart -supported operating system, use the SmartStart software (on page  67) 
and its Assisted Path feature to install the  operating system and latest driver support.  
  NOTE:   If you are installing drivers from the SmartStart  CD or the Software Maintenance CD, refer to the 
SmartStart website ( http://www.hp.com/servers/smartstart
) to be sure that you are using the latest version 
of SmartStart. For more information, refer to th e documentation provided with the SmartStart CD. 
If you do not use the SmartStart CD to install an op erating system, drivers for some of the new hardware 
are required. These drivers, as well as other option  drivers, ROM images, and value-add software can be 
downloaded from the HP website ( http://www.hp.com/support
). 
  IMPORTANT:   Always perform a backup before inst alling or updating device drivers.   
						

							
 
Configuration and utilities  77 
Resource Paqs 
Resource Paqs are operating system-specific packages of  tools, utilities, and information for HP servers 
running certain Microsoft® or Novell operating systems. The Resource Paqs include utilities to monitor 
performance, software drivers, customer support in formation, and white papers on the latest server 
integration information. Refer to the Enterprise Partnerships website 
( http://h18000.www1.hp.com/partners
), select  Microsoft  or Novell , depending on the operating 
system, and follow the link to  the appropriate Resource Paq. 
 
ProLiant Support Packs 
PSPs represent operating system-specific bundles of Pr oLiant optimized drivers, utilities, and management 
agents. Refer to the PSP website 
( http://h18000.www1.hp.com/product s/servers/management/psp.html
).  
Operating system version support 
Refer to the operating system support matrix ( http://www.hp.com/go/supportos).  
System Online ROM flash component utility 
The Online ROM Flash Component Utility enables system  administrators to efficiently upgrade system or 
controller ROM images across a wide range of servers  and array controllers. This tool has the following 
features: 
•  Works offline and online 
• Supports Microsoft® Windows NT®, Windows®  2000, Windows Server™ 2003, Novell Netware, 
and Linux operating systems 
   IMPORTANT:   This utility supports operating systems that may not be supported by the server. For 
operating systems supported by the server, refer to the HP website ( http://www.hp.com/go/supportos
). 
• Integrates with other software maintenanc e, deployment, and operating system tools 
• Automatically checks for hardware, firmware, and op erating system dependencies, and installs only 
the correct ROM upgrades required by each target server 
To download the tool and for more information, refer to the HP website 
( http://h18000.www1.hp.com/s upport/files/index.html
).  
Change control and proactive notification 
HP offers Change Control and Proactive Notification  to notify customers 30 to 60 days in advance of 
upcoming hardware and software ch anges on HP commercial products. 
For more information, refer to the HP website 
( http://h18023.www1.hp.com/solut ions/pcsolutions/pcn.html
).  
Natural language search assistant 
The natural language search assistant ( http://www.hp.com/support/natural_language_search) is a 
search engine that finds information on HP products, including ProLiant servers. The search engine 
responds to queries entered in question form. 
  
						

							
 
Configuration and utilities  78 
Care Pack 
HP Care Pack Services offer upgraded service leve ls to extend and expand standard product warranty 
with easy-to-buy, easy-to-use support packages that he lp you make the most of your server investments. 
Refer to the Care Pack website ( http://www.hp.com/hps/carepack/servers/cp_proliant.html
).  
						

							
 
Troubleshooting 79 
Troubleshooting 
In this section 
Troubleshootin g resources ........................................................................\
.............................. ................. 79 
Pre-diagnost ic steps ........................................................................\
................................... ..................... 79 
Loose conne ctions ........................................................................\
...................................... .................... 82 
Service noti fications ........................................................................\
.................................. ...................... 82 
Troubleshootin g flowcharts ........................................................................\
............................. ................. 83 
POST error messages  and beep codes........................................................................\
..................... ......... 94 
 
Troubleshooting resources 
The HP ProLiant Servers Troubleshooting Guide  provides simple procedures for resolving common 
problems as well as a comprehensive  course of action for fault isolation and identification, error message 
interpretation, issue resolution, and software maintenance. 
To obtain the guide, refer to any of th e following sources and then select the  HP ProLiant Servers 
Troubleshooting Guide:   
• The server-specific Documentation CD 
• The Business Support Center on the HP website ( http://www.hp.com/support). Navigate to the 
server technical support page. Under self-help resources, select  ProLiant Troubleshooting 
Guide . 
• The Technical Documentation website ( http://www.docs.hp.com). Select Enterprise Servers, 
Workstations and Systems Hardware,  and then the appropriate server.  
 
Pre-diagnostic steps 
  WARNING:  To avoid potential problems, AL WAYS read the warnings and cautionary 
information in the server documentation be fore removing, replacing, reseating, or 
modifying system components.  
  IMPORTANT:   This guide provides information for multiple  servers. Some information may not apply to the 
server you are troubleshooting. Refer to the server  documentation for information on procedures, hardware 
options, software tools, and operating systems supported by the server. 
1.  Review the important safety information (on page  79). 
2. Gather symptom information (on page  81). 
3. Prepare the server for diagnosis (on page  82). 
4. Use the Start diagnosis flowchart (on page  83) to begin the diagnostic process.  
Important safety information 
Familiarize yourself with the safety information in th e following sections before troubleshooting the server.  
						

							
 
Troubleshooting 80 
   Important safety information 
Before servicing this product, read the  Important Safety Information document provided with the server.  
Symbols on equipment 
The following symbols may be placed on equipment to  indicate the presence of potentially hazardous 
conditions. 
  
   This symbol indicates the presence of haza
rdous energy circuits or electric shock 
hazards. Refer all servicing to qualified personnel. 
WARNING:   To reduce the risk of injury from  electric shock hazards, do not open 
this enclosure. Refer all maintenance, upgr ades, and servicing to qualified personnel. 
 
  
  This symbol indicates the presence of elec
tric shock hazards. The area contains no 
user or field serviceable parts. Do not open for any reason. 
WARNING:   To reduce the risk of injury from  electric shock hazards, do not open 
this enclosure. 
 
  
   This symbol on an RJ-45 receptacle in
dicates a network interface connection. 
WARNING:   To reduce the risk of electric sho ck, fire, or damage to the equipment, 
do not plug telephone or telecommunicati ons connectors into this receptacle. 
 
  
  This symbol indicates the presence of a hot su
rface or hot component. If this surface is 
contacted, the potential for injury exists. 
WARNING:   To reduce the risk of injury from  a hot component, allow the surface to 
cool before touching. 
 
  
  
12.47 - 16.78 kg 
27.50 - 37.00 lb  This symbol indicates that the componen
t exceeds the recommended weight for one 
individual to handle safely. 
WARNING:   To reduce the risk of personal  injury or damage to the equipment, 
observe local occupational health and safety  requirements and guidelines for manual 
material handling. 
 
  
  These symbols, on power supplies or systems,
 indicate that the equipment is supplied 
by multiple sources of power. 
WARNING:   To reduce the risk of injury from  electric shock, remove all power 
cords to completely disconnect power from the system. 
 
 
Warnings and cautions 
   WARNING:  Only authorized technicians trai ned by HP should attempt to repair this 
equipment. All troubleshooting and repair  procedures are detailed to allow only 
subassembly/module-level repair. Because of  the complexity of the individual boards 
and subassemblies, no one should attempt to  make repairs at the component level or to 
make modifications to any printed wiring bo ard. Improper repairs can create a safety 
hazard.