HP Proliant Dl380 Generation 5 Server User Guide

							
 
HP ProLiant DL380 Generation 5 Server 
User Guide 
 
October 2006 (Third Edition) 
Part Number 403166-003  
						

							
 
© Copyright 2006 Hewlett-Packard Development Company, L.P. 
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express 
warranty statements accompanying such produc ts and services. Nothing herein should be construed as constituting an additional w arranty. HP 
shall not be liable for technical or editorial errors or omissions contained herein. 
Microsoft, Windows, and Windows NT are U.S. registered tradema rks of Microsoft Corporation. Windows Server 2003 is a trademark  of 
Microsoft Corporation.  
October 2006 (Third Edition) 
Part Number 403166-003 
Audience assumptions 
This document is for the person who installs, adminis ters, and troubleshoots servers and storage systems. 
HP assumes you are qualified in the servicing of co mputer equipment and trained in recognizing hazards 
in products with hazardous energy levels.  
						

							
 
Contents 3 
Contents 
Component iden tification ........................................................................\............................... ........ 7 
Front panel components ........................................................................\................................. .................... 7 
Front panel LEDs and buttons ........................................................................\........................... ................... 8 
Systems Insight Display LEDs ........................................................................\........................... .................... 9 
Rear panel components ........................................................................\.................................. .................. 10 
PCI expansion slot definitions ........................................................................\......................... ......... 10 
Rear panel LEDs and buttons........................................................................\............................ ................. 11 
System board components ........................................................................\................................ ................ 12 
System maintenance switch ........................................................................\.............................. ....... 12 
NMI jumper ........................................................................\............................................. ............. 13 
FBDIMM slots ........................................................................\........................................................ 13 
Systems Insight Display LEDs and internal health LED combinations .............................................................. .. 14 
SAS device numbers ........................................................................\..................................... ................... 15 
SAS and SATA hard drive LEDs........................................................................\........................... .............. 15 
SAS and SATA hard drive LED combinations ........................................................................\............... ....... 15 
PCI riser cage LED ........................................................................\..................................... ...................... 17 
Battery pack LEDs ........................................................................\...................................... ...................... 17 
Hot-plug fans ........................................................................\.......................................... ........................ 19 
Fan board components ........................................................................\................................... ................. 19 
Operations........................................................................\............................................. ............ 20 
Power up the server ........................................................................\.................................... ..................... 20 
Power down the server........................................................................\.................................. ................... 20 
Extend the server from the rack ........................................................................\........................ ................. 20 
Remove the access panel........................................................................\................................ .................. 21 
Install the access panel........................................................................\............................... ...................... 22 
Remove the PCI riser cage ........................................................................\.............................. .................. 22 
Install the PCI riser cage ........................................................................\............................. ...................... 23 
Access the product rear panel ........................................................................\.......................... ................. 24 
Cable management arm with left-hand swing ........................................................................\............ 24 
Cable management arm with  right-hand swing ........................................................................\.......... 24 
Hot-plug fan  operation ........................................................................\................................. .................... 25 
Setup........................................................................\.................................................. ............... 26 
Optional installation services ........................................................................\......................... ................... 26 
Rack planning resources..............................................................\.......................................... ................... 27 
Optimum environment ........................................................................\.................................... .................. 27 
Space and airflow requirements ........................................................................\......................... ..... 27 
Temperature requirements........................................................................\............................... ........ 28 
Power requirements ........................................................................\..................................... .......... 28 
Electrical grounding requirements ........................................................................\...................... ...... 28 
Rack warnings ........................................................................\.......................................... ...................... 29 
Identifying the contents of the server shipping carton........................................................................\. ........... 29 
Installing hardware options........................................................................\............................ ................... 29 
Installing the server into the rack........................................................................\.................... .................... 29 
Installing the operating system..........................................................\...................................... ................... 32 
Powering up and configuring the server ........................................................................\................. ............ 32 
Registering the server ........................................................................\................................. ...................... 32 
Hardware options installation........................................................................\.......................... ..... 33 
Introduction ........................................................................\........................................... ......................... 33  
						

							
 
Contents 4 
Processor  option........................................................................\....................................... ....................... 33 
Memory options ........................................................................\......................................... ..................... 39 
Memory configurations........................................................................\.................................. ......... 40 
Advanced ECC memory ........................................................................\.................................... ..... 40 
Online spare memory configuration ........................................................................\...................... ... 41 
Mirrored memory configuration ........................................................................\.......................... ..... 42 
Installing FBDIMMs ........................................................................\..................................... ........... 42 
Hot-plug SAS hard drive options ........................................................................\........................ ............... 43 
Installing a hot-plug SAS hard drive ........................................................................\................... ...... 44 
Removing a hot-plug SAS hard drive ........................................................................\..................... ... 44 
Media drive option ........................................................................\..................................... ..................... 45 
Redundant hot-plug AC power supply option ........................................................................\.............. ........ 46 
DC power supply option ........................................................................\................................. ................. 47 
Expansion board options........................................................................\................................ .................. 49 
Installing an expansion board (slot 2)........................................................................\................. ...... 49 
Removing expansion slot covers (slots 3, 4, and 5) ........................................................................\.... 5 0 
Installing an expansion board (slot 3, 4, or 5) ........................................................................\........ ... 51 
PCI riser board option........................................................................\................................. ..................... 52 
Cabling ........................................................................\................................................ ............. 54 
SAS hard drive cabling ........................................................................\................................. ................... 54 
PCI SAS cabling to an HP Smart Array P400i Controller..................................................................... 54 
PCI SAS cabling to optional  expansion board controller ..................................................................... 55 
Fan board cabling........................................................................\...................................... ..................... 55 
Hard drive backplane power cabling........................................................................\..................... ............ 56 
Media drive bay cabling ........................................................................\................................ .................. 56 
Battery cabling for BBWC ........................................................................\............................... ................. 57 
Systems Insight Display cabling ........................................................................\........................ ................. 57 
Configuration and utilities ........................................................................\............................ ........ 58 
Configuration tools ........................................................................\.................................... ...................... 58 
SmartStart software........................................................................\.................................... ............ 58 
HP ROM-Based Setup Utility ........................................................................\............................. ....... 59 
Array Configuration Utility ........................................................................\............................ .......... 61 
Option ROM Configuration for Arrays ........................................................................\.................... .61 
HP ProLiant Essentials Rapid Deployment Pack ........................................................................\.......... 6 1 
Re-entering the server serial number and product ID ........................................................................\... 6 2 
Management tools........................................................................\....................................... .................... 62 
Automatic Server Recovery ........................................................................\.............................. ....... 62 
ROMPaq utility ........................................................................\......................................... ............. 62 
Integrated Lights-Out 2 technology ........................................................................\..................... ...... 63 
Erase Utility ........................................................................\.......................................... ................ 63 
StorageWorks library and tape tools........................................................................\.................... .... 63 
HP Systems Insight Manager ........................................................................\............................. ...... 63 
Management Agents ........................................................................\...................................... ........ 64 
Redundant ROM support ........................................................................\.................................. ...... 64 
USB support........................................................................\............................................ .............. 64 
Internal USB functionality ........................................................................\............................. ........... 64 
Diagnostic tools ........................................................................\....................................... ....................... 65 
HP Insight Diagnostics ........................................................................\................................. ........... 65 
Survey Utility ........................................................................\......................................... ................ 65 
Integrated Management Log ........................................................................\.............................. ..... 65 
Array Diagnostic Utility ........................................................................\............................... ........... 66 
Remote support and analysis tools ........................................................................\...................... ............... 66  
						

							
 
Contents 5 
HP Instant Support  Enterprise Edition ........................................................................\.................. ...... 66 
Web-Based Enterprise Service ........................................................................\........................... ...... 66 
Open Services Event Manager ........................................................................\............................ .... 66 
Keeping the system current ........................................................................\............................. .................. 66 
Drivers ........................................................................\................................................ ................. 66 
Resource Paqs ........................................................................\.......................................... ............. 67 
ProLiant Support Packs ........................................................................\................................. .......... 67 
Operating system version support ........................................................................\....................... ..... 67 
System Online ROM flash component utility ........................................................................\.............. 67 
Change control and proactive notification ........................................................................\.............. .. 67 
Care Pack ........................................................................\.............................................. .............. 68 
Troubleshooting ........................................................................\........................................ .......... 69 
Troubleshooting resources ........................................................................\.............................. .................. 69 
Pre-diagnostic steps ........................................................................\................................... ...................... 69 
Important safety information ........................................................................\........................... ......... 69 
Symptom information ........................................................................\.................................... ......... 71 
Prepare the server for diagnosis ........................................................................\....................... ....... 72 
Loose connections ........................................................................\...................................... ..................... 72 
Service notifications ........................................................................\.................................. ....................... 72 
Troubleshooting flowcharts ........................................................................\............................. .................. 73 
Start diagnosis flowchart ........................................................................\.............................. .......... 73 
General diagnosis flowchart ........................................................................\............................ ....... 74 
Server power-on problems flowchart ........................................................................\..................... ... 76 
POST problems flowchart ........................................................................\................................ ....... 79 
OS boot problems flowchart ........................................................................\............................. ...... 80 
Server fault indications flowchart ........................................................................\..................... ........ 82 
POST error messages and beep codes ........................................................................\..................... .......... 84 
System battery ........................................................................\......................................... ........... 85 
Regulatory compliance notices ........................................................................\.......................... ... 86 
Regulatory compliance identification numbers ........................................................................\........... .......... 86 
Federal Communications Commission notice ........................................................................\............... ........ 86 
FCC rating label........................................................................\....................................... ............. 86 
Class A equipment.................................................................\............................................. ........... 87 
Class B equipment ........................................................................\...................................... ........... 87 
Declaration of conformity for products marked with the FCC  logo, United States only....................................... 87 
Modifications........................................................................\.......................................... ........................ 88 
Cables ........................................................................\........................................................................... 88 
Canadian notice (Avis Canadien)........................................................................\........................ .............. 88 
European Union regulatory notice ........................................................................\....................... .............. 88 
Disposal of waste equipment by users in private households in the European Union ......................................... 89 
Japanese notice ........................................................................\........................................ ...................... 89 
BSMI notice ........................................................................\.................................................................... 89 
Korean notice ........................................................................\.......................................... ....................... 90 
Laser compliance ........................................................................\....................................... ..................... 90 
Battery replacement notice........................................................................\............................. ................... 90 
Taiwan battery recycling notice ........................................................................\........................ ................. 91 
Power cord statement for Japan........................................................................\......................... ................ 91 
Electrostatic discharge ........................................................................\................................ ......... 92 
Preventing electrostatic discharge ........................................................................\..................... ................. 92 
Grounding methods to prevent electrostatic discharge ........................................................................\... ....... 92  
						

							
 
Contents 6 
Specific ations ........................................................................\......................................... ............ 93 
Environmental specifications ........................................................................\........................... .................. 93 
Server specifications ........................................................................\.................................. ...................... 93 
Technical support........................................................................\...................................... .......... 95 
Before you contact HP........................................................................\.................................. .................... 95 
HP contact information ........................................................................\................................. .................... 95 
Customer Self Repair ........................................................................\................................... .................... 95 
Acronyms and abbreviations ........................................................................\............................. . 103 
Index ........................................................................\.................................................. ............. 107 
  
						

							
 
Component identification  7 
Component identification 
In this section 
Front panel  components ........................................................................\................................. ................... 7 
Front panel LEDs  and buttons ........................................................................\........................... .................. 8 
Systems Insight  Display LEDs ........................................................................\........................... ................... 9 
Rear panel  components........................................................................\.................................. ................. 10 
Rear panel LEDs  and buttons ........................................................................\............................ ............... 11 
System board  components........................................................................\................................ ............... 12 
Systems Insight Display LEDs and in ternal health LED combinations .............................................................. 14 
SAS device numbers ........................................................................\..................................... .................. 15 
SAS and SATA ha rd drive LEDs ........................................................................\........................... ............ 15 
SAS and SATA hard dr ive LED combinations ........................................................................\............... ...... 15 
PCI riser ca ge LED ........................................................................\..................................... ..................... 17 
Battery pac k LEDs ........................................................................\...................................... ..................... 17 
Hot-plug  fans ........................................................................\.......................................... ....................... 19 
Fan board co mponents ........................................................................\................................... ................ 19 
 
Front panel components 
     
Item Description 
1  Media drive bay (IDE/diskette multibay) 
2 Video connector 
3  USB connectors (2) 
4  Systems Insight Display 
5  Hard drive bays  
						

							
 
Component identification  8 
Item Description 
6  Quick release levers (2)   
Front panel LEDs and buttons 
    
Item Description  Status 
1  UID LED button  Blue = Activated 
Flashing = System being remotely managed 
Off = Deactivated 
2  Internal health LED  Green = Normal Amber = System degraded. To identify component in degraded 
state, refer to Systems Insight Display LEDs. 
Red = System critical. To identify component in critical state, refer 
to Systems Insight Display LEDs. 
3  External health LED (power 
supply)  Green = Normal 
Amber = Power redundancy failure. To identify component in 
degraded state, refer to Systems Insight Display LEDs. 
Red = Critical power supply failure. To identify component in 
critical state, refer to Systems Insight Display LEDs. 
4  NIC 1 link/activity LED  Green = Network link  
Flashing = Network link and activity  
Off = No link to network. If power is off, view the rear panel 
RJ­45 LEDs for status. 
5  NIC 2 link/activity LED  Green = Network link  
Flashing = Network link and activity  
Off = No link to network. If power is off, view the rear panel 
RJ­45 LEDs for status. 
6  Power On/Standby 
button/system power LED  Green = System on  
Amber = System shut down, but power still applied 
Off = Power cord not attach
ed or power supply failure 
   
						

							
 
Component identification  9 
Systems Insight Display LEDs 
  
Item Description  Status 
1  Online spare  Off = No protection  Green = Protection enabled 
Amber = Memory failure occurred 
Flashing amber = Memory configuration 
error 
2  Mirror  Off = No protection Green = Protection enabled 
Amber = Memory failure occurred 
Flashing amber = Memory configuration 
error 
 All other LEDs  Off = Normal Amber = Failure 
 
  IMPORTANT:   If more than one FBDIMM slot LED is illumina ted, further troubleshooting is required. Test 
each bank of FBDIMMs by removing all other FBDIM Ms. Isolate the failed FBDIMM by replacing each 
FBDIMM in a bank with a known working FBDIMM. 
   NOTE:   The HP Systems Insight Display LEDs represent the system board layout.   
						

							
 
Component identification  10 
Rear panel components 
  
Item Description  Color 
1  Expansion slot 1  — 
2  Expansion slot 2  — 
3  Expansion slot 3  — 
4  Expansion slot 4  — 
5  Expansion slot 5  — 
6  T-10/T-15 Torx screwdriver  — 
7 External option blank  — 
8  NIC 2 connector  — 
9  NIC 1 connector  — 
10  Power supply bay 2  — 
11  Power cord connector  Black 
12  Power supply bay 1 (populated)  — 
13  iLO 2 connector  — 
14 Video connector  Blue 
15  USB connectors (2)  Black 
16 Serial connector  — 
17 Mouse connector  Green 
18 Keyboard connector  Purple   
PCI expansion slot definitions  
Item PCIe  Mixed PCIe/PCI-X 
1  x4, slot 1, bus A  x4, slot 1, bus A 
2  x4, slot 2, bus B  x4, slot 2, bus B 
3  x4, slot 3, bus C  x8, slot 3, bus C 
4  x8, slot 4, bus D  64-bit/133-MHz, slot 4, bus D