HP Rt3000 G2 Manual

							 
Maintenance  51 
6.
 
Double- click the port that is assigned to your USB to serial converter device. This port is usually 
named with the device manufacturer's name followed by one of the following:  
o USB t o Serial Bridge (COM 4)  
o USB Serial port  
o Communications Port (COM1)  
The Port Properties screen appears.  
7. Click the Port Settings  tab. The Port Settings screen appears.  
8. Click  Restore Defaults. The following default settings appear:  
o Bits per second: 9600  
o Data  Bits: 8  
o Parity: None  
o Stop bits: 1  
o Flow control: None  
9. Click  Advanced . The Advanced Settings screen appears.  
10. From the COM Port Number drop down menu, select Com 1  for the USB port number, and then click 
OK . 
If COM 1 is being used by another USB port, the fol lowing message appears: 
This COM name is being used by another device. Using duplicate names can lead 
to inaccessible devices and changed settings. Do you want to continue? 
If this message appears, click YES. It might be necessary to disable the program ac cessing COM 1. 
a. Click  OK. 
b.  For Windows Vista, skip to step 13.  
11. For Windows Server, reduce the Receive Buffer and Transmit Buffer to the low setting by scrolling 
down to select  low (1).  
12. Be sure that the Use FIFO buffers (requires 16550 compatible UART)  checkbox is selected. 
For Windows XP, the USB settings might be different. Choose the lowest, most dependable Receive 
and Transmit buffers by using the list menus, radio buttons, or other selection methods.  
13. Click  OK to close the Advanced screen.  
14. Click  OK to close the Device Manager screen.  
15. Run the firmware Flash batch file program. Follow the instructions provided with the program.   
Reassigning the USB COM ports 
To reassign a device from COM 1 to another port:  
1. From the open Device Manager screen, locate th e USB device that is assigned to COM 1. 
2. Double- click the port name.  
The Port Properties screen appears.  
3. Click the Port Settings  tab.  
The Port Settings screen appears.  
4. Click  Advanced . 
The Advanced Settings screen appears.  
5. Select an available USB port number from the COM Port Number  drop down menu.   
6. Click  OK to close the Advanced screen.  
7. Click  OK to close the Port Settings screen.   
						

							 
Maintenance  52 
8.
 
Verify that the Device Manager screen shows that the USB to serial converter is assigned to COM  1, 
and that the other USB device is assigned to a different port.   
If the Device Manager screen does not automatically refresh to show the change:  
a. Click  Action . 
The Action Menu appears.  
b. Click  Scan for hardware changes  to refresh the screen and display the changes.   
						

							 
Power  management  53  
Power management  
Power Protector software 
HPE Power Protector software ensures maximum power reliability of computer systems through 
comprehensive control of UPSs. The easy -to -use browser interface enables novice users to configure 
and manage power protection settings. To download the latest version of HPE Power Protector software, 
see the Hewlett Packard Enterprise website  (http://www.hpe.com/info/rackandpower ). 
  
  NOTE:
  To install and configure the software, see the software user guide. The software user 
guide is available for download from the Hewlett Packard Enterprise website 
( http://www.hpe.com/info/rackandpower ). 
  
HPE Power Protector:  
• Does not require complex management systems, which simplifies deployment, configuration, and 
management of UPS-protected environments.  
• Manages a graceful shutdown of attached devices during utility power failures.  
• Prioritize the shutdown timing of attached computers. 
• Customizes alert generation with modifiable dialog boxes, command execution, and email and 
broadcast messages. 
• Monitors the status of the UPS and reports alarms.  
• Displays a power log for analysis. 
• Manages independent UPS load segments to provide separate power control of attached load 
devices.  
The HPE UPS Network Module (P/N AF465A) is a Minislot with an easy -to -use browser interface, which 
gives you comprehensive control of the UPS and enables you to monitor and effec tively manage power 
environments. The UPS Network Module supports either a single UPS configuration or a dual redundant 
UPS configuration for no single- point-of -failure.  
The UPS Network Module can be configured to send alert traps to HPE Systems Insight Manager and 
other SNMP management programs or used as a stand- alone management system. This flexibility 
enables you to monitor and manage UPSs through the network. To facilitate day -by -day maintenance 
tasks, the embedded management software provides detailed  system logs. 
The UPS Network Module provides remote management of a UPS by connecting the UPS directly to the 
network. Configuration and management of the UPS from anywhere and at any time through a standard 
web browser.  
The UPS Network Module (Minislot)  is ideal for: 
• Small to enterprise- sized customers that will benefit from remotely managing their UPS.  
• Adding protection via the redundant UPS configuration. 
• Gracefully performing scheduled shut-downs of attached equipment.  
• Notifying administrative personne l in the event of a power failure. 
• Prioritizes the timing of attached load device shutdowns.  
• Delays reboot by load segment after a power outage to sequence the startup of system components.   
						

							T

roubleshooting  54 
Troubleshooting  
LED troubleshooting            
Utility 
LED  On 
Batter
y LED
 On 
Bypas
s LED
 Self 
Test 
LED
  Battery 
Fault 
LED
  Site 
Wiring 
Fault 
LED
  Over 
Temp 
LED
  Overloa
d LED
 Condition 
On
—Lo
ad 
10%  
On—Loa
d >25% 
On—Loa
d >50% 
On—Loa
d >75% 
Off UPS is in Operate mode (on 
page 40) 
Flashing  Off Off Off * * * Off UPS is in Standby mode (on 
page 40) 
Off Off On On—Loa
d >10%  
On—Loa
d >25% 
On—Loa
d >50% 
On—Loa
d >75% 
Off UPS is in Auto-Bypass mode 
(on page 41 ) 
Flashing Flashing Flashing Off Off Off Off Off UPS is in Converter Off mode 
(on page 55 ) 
Off Off Off Off Off Off Flashing Flashing General alarm condition (on 
page  56)—UPS is in 
Auto-Bypass mode  
On Off Flashing * * * * * Bypass is out of range (on 
page  56) 
* Off * Off Flashing * * * Battery condition (on page 
57)—Batteries are 
disconnected or battery test 
failure  
Off Flashing Off Off Off Off Off Off Low battery (no utility power) 
("UPS is on battery " on page 
57) 
Off On Off On—Batt
ery 
capacity 
25% 
On—Batt
ery 
capacity 
>50% 
On—Batt
ery 
capacity 
>75% 
Off UPS is on battery (on page 
57)—No utility power  
* * * Off * * Flashing * Overtemperature condition 
(on page 57) 
Off Off On Flashing Flashing Flashing Flashing Flashing Internal UPS fault condition 
(on page 57 ) 
Flashing Off Off Flashing Flashing Flashing Flashing Flashing REPO condition (on page 57) 
* Off * Off * Flashing * * Site wiring condition (on page 
58) 
* Off * On On On On Flashing Overload condition (on page 
58)—UPS power capacity is 
exceeded with no other faults  
* Off * Off * * * Flashing Overload condition (on page 
58)—UPS power capacity is 
exceeded while other faults 
exist  
						

							 
Troubleshooting  55 
Off
 
On Off On—Batt
ery 
capacity 
25% 
On—Batt
ery 
capacity 
>50% 
On—Batt
ery 
capacity 
>75% 
Flashing Overload condition (on page 
58)—UPS power capacity is 
exceeded while on battery 
with no other faults  
Off On Off Off Off Off Flashing Flashing Overload condition (on page 
58)—UPS power capacity is 
exceeded while on battery 
with overtemperature fault  
Off Flashing Off Flashing Flashing Flashing Flashing Flashing Unit is powering down 
Flashing Flashing Flashing Flashing Flashing Flashing Flashing Flashing Checksum failure error (on 
page 58)  * This LED can be in any state.  
For the location of individual LEDs, see " UPS front panel LED indicators (on page  7)."   
UPS is in Auto -Bypass mode  
The UPS transfers from Operate mode  (on page 40) to Auto -Bypass when one of the following fault 
conditions is detected:  
• Inverter AC over voltage  
• Inverter AC under voltage  
• Rectifier input over current  
• Inverter output over current  
• Inverter fault 
• Heat sink over temperature  
• Fan failure 
• Overload 
The load is supported, but not protected while in Auto- Bypass mode. 
Action : 
1.  If power management software is being used, check the log files to obtain specific error information 
to help identify the problem.   
For more information about the causes of a general fault condition, see the HPE Power Manager 
user guide available for download from the Hewlett Packard Enterprise website 
( http://www.hpe.com/info/rackandpower ). 
2.  Verify that no blockage of airflow to the front bezel and rear panel exists.   
UPS is in Converter Off mode  
Fault conditions cause the UPS to transfer to Converter Off mode from Standby mode  (on page 40) only. 
If the UPS is powering the load, fault conditions cause the UPS to transfer to Auto- Bypass mode instead. 
If a fault condition exist and the UPS is running in  Auto-Bypass mode  (on page 41), press the Off button to 
transfer the UPS to Converter Off mode.  
The load is not supported while in Converter Off mode.  
The following fault conditions trigger Converter Off mode:  
• Inverter AC over voltage  
• Inverter AC under voltage   
						

							Troubleshooting 56 
•Rectifier input over current
•Inverter output over current
•Inverter fault
•Heat sink over temperature
Action:  
1.If power management software is being used, check the log files to obtain specific error information
to help identify the problem. 
For more information about the causes of a general fault condition, see the HPE Power Manager 
user guide available for download from the Hewlett Packard Enterprise website 
( http://www.hpe.com/info/rackandpower ). 
2.Verify that no blockage of airflow to the front bezel and rear panel exists.
G eneral  alarm condition 
Action : 
1.If power management software is being used, check the log files to obtain specific error information
to help identify the problem. 
For more information about the causes of a general alarm condition, see the HPE Power Manager 
user guide available for download from the Hewlett Packard Enterprise website 
( http://www.hpe.com/info/rackandpower ). 
2.Check the batteries:
a.Allow the UPS batteries to charge for 24 hours.
b. If the Battery Fault LED illuminates, replace the batteries ("UPS battery replacement procedure" on
page 47).
3.Reduce the load:
a.Power down the UPS
 (" Powering down the UPS " on page 44).
b.Remove one or more load devices to reduce the power requirements.
c.Wait at least 5 seconds and restart the UPS.
d.If the condition persists, verify that the load devices are not defective.
4.Allow the UPS to cool:
a.Power down the UPS  (" Powering down the UPS " on page 44).
b.Clear vents and remove any heat sources.
c.Verify that the airflow around the UPS is not restricted.
5.Wait at least 5 minutes and restart the UPS.
6.If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.
Bypass is out of range 
The input voltage is not within ±12 percent of nominal voltage.  
The UPS is receiving utility power that might be unstable or in brownout conditions. The UPS continues to 
supply power to the connected equipment. If conditions worsen, the UPS might switch to battery power.  
Bypass out of range is only a status and does not keep the UPS from transferring to Auto- Bypass mode 
(on page  41). 
Action:  
1.Check the input voltage and reconfigure the UPS  (" Configuring the UPS " on page 42). 
						

							 
Troubleshooting  57 
2.
 
Contact a qualified electrician to verify that the utility power is suitable for the UPS.   
Battery condition 
Action: 
1.  Install the battery module. If the battery module is already installed, remove and reinsert the module.  
2. Allow the UPS batteries to charge for 24 hours.  
3. If the LED does not turn off, replace the batteries  (" UPS battery replacement procedure " on page 
47). 
4. If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.   
UPS is on battery  
Action: 
1.  Save files and shut down connected equipment.  
2. Allow  the UPS batteries to charge for 24 hours.   
Input voltage is out of range 
Action : 
1.  Check the input voltage and reconfigure the UPS  (" Configuring the UPS " on page 42). 
2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.   
Overtemperature condition 
Possible cause: The UPS internal temperature is too high, or a fan has failed. 
Action : 
1.  Power down the UPS  (" Powering down the UPS " on page 44). 
2. Allow the UPS to cool:  
a. Clear vents and remove any heat sources.  
b. Be sure that the that th e airflow around the UPS is not restricted.  
3. Wait at least 5 minutes, and then restart the UPS.  
4. If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.   
Internal UPS fault conditi on 
Action: 
1.  Power down the UPS  (" Powering down the UPS " on page 44). 
2. If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.   
REPO condition 
Action:  
• If the remote switch is closed, then open the switch to enable power to the output receptacles.   
						

							Troubleshooting 58 
•If the condition occurred while reconnecting a disconnected REPO port, then verify the polarity of the
REPO connector pins.
For more information about REPO ports, see "Connecting the REPO port  (on page 20)."  
Site wiring condition  
Action: Contact a qualified electrician to be sure that:  
•The line and neutral wires are not reversed in the wall outlet.
•A ground wire connection does not exist.
Overload condition  
All the load LEDs are illuminated.  
Action : 
1.Power down the UPS  (" Powering down the UPS " on page 44).
2.Remove one or more load devices to reduce the power requirements.
3.Wait at least 5 seconds and restart the UPS.
4.If the condition persists, verify that the load devices are not defective.
Checksum failure error  
A Checksum failure error occurs when executing a bad load sequence, or having an incorrect EEPROM 
map while loading software through the serial or USB port.  
Action:  
1.Rerun the firmware upgrade.
2.If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.
UPS does not start  
Action: 
1.Be sure that the power cord is plugged in to a utility power receptacle.
2.Check the power source at the utility power receptacle.
Low battery shutdowns  
Ungraceful shutdown of attached servers occurs when the UPS is in a low battery condition.  
Action : 
1.Verify that the power management software is not delaying the shutdown of attached servers when
the UPS is in a low battery condition.  
2.Allow the UPS batteries to charge for 24 hours.
3. If the Battery Fault LED illuminates, replace the batteries ("UPS battery replacement procedure" on page
47).
  
						

							 
Troubleshooting  59 
UPS does not provide the expected backup time 
Action:  
1. If the Overload LED  (" UPS front panel controls " on page 7) is illuminated, remove one or more load 
devices to reduce the power requirements.  
2. Power down the UPS  (" Powering down the UPS " on page 44). 
3. Allow the UPS batteries to charge for 24 hours.  
4. Initiate a self -test  (" Initiating a self -test " on page 43).  
5. During extended power outages, save your work, power down the load devices, and then  power 
down the UPS  (" Powering down the UPS " on page 44) to conserve battery power.  
 
UPS frequently switches between utility and battery 
power  
Action : 
1.  Check the input voltage and reconfigure the UPS  (" Configuring the UPS " on page 42). 
2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.   
						

							 
Specifications  60 
Specifications  
UPS physical specifications      
Parameter Value 
Height 8.9 cm (3.5 in) 
Depth 63.5 cm (25 in) 
Width 44.5 cm (17.5 in) 
Weight 37 kg (82 lb)   
ERM physical specifications       
Parameter Value 
Height 8.9 cm (3.5 in) 
Depth 63.5 cm (25 in) 
Width 44.5 cm (17.5 in) 
Weight 45 kg (100 lb)   
UPS input specifications         
UPS model Utility voltage 
frequency (Hz)  Available settings 
utility voltage (VAC) 
 Branch 
circuit 
rating 
(A)   Line cord
 
R/T3000 
NA/JPN 50/60 100, 110, 120, 127 30 Nondetachable power 
cord with NEMA L5-30 
plug 
R/T3000h 
NA/JPN  50/60 200/2081, 220, 230, 240 20 Nondetachable power 
cord with NEMA L6-20 
plug 
R/T3000 INTL 50/60 200/208, 220, 230, 240 16 Detachable power cord 
with country -specific 
plug  
 1 The output voltage is 204 for this setting.   
UPS output specifications         
UPS model Load segment Output receptacles 
R/T3000 NA/JPN 1 2 x 5-20R T-Slot 
— — 1 x L5-30R 
— 2 2 x 5-20R T-Slot 
R/T3000h NA/JPN 1 3 x IEC-320-C13 
— — 1 x IEC-320-C19 
— — 1 x L6-20R 
— 2 3 x IEC-320-C13