IBM Thinkpad X30 X31 Manual

							Related service information
This section provides information about the following:
v“Service web site”
v“Restoring the preloaded system (for X30 series)”
v“Recovering the hard disk to original contents (for X31
series)”on page 30
v“Passwords”on page 32
v“Power management”on page 35
Service web site
When the latest maintenance diskette and the system
program service diskette become available, a notice will be
posted onhttp://www.ibm.com/pc/partner/infotips
Restoring the preloaded system (for
X30 series)
If the data on a hard-disk drive is damaged or accidentally
erased, you can restore the software that was shipped with
the computer. This software includes the pre-installed
operating system, applications, and device drivers.
To restore the pre-installed software, you can use either
the Product Recovery program or a recovery CD.
Ordering the recovery CDWhen the hard-disk drive is replaced because of a
failure, no Product Recovery program is on the new
hard disk. In this case, you must use the Product
Recovery CD for the computer. Order the recovery
CD and the hard-disk drive at the same time so that
you can recover the new hard-disk drive with the
pre-installed software when they arrive. For
information on which CD to order, see“Recovery
CDs”on page 160
The Product Recovery program is in the service partition, a
section of the hard-disk drive that is not displayed by
Windows Explorer.
Attention:All of the files on the primary hard-disk
partition (usually drive C) will be lost in the recovery
process. Be sure to back up copies of the files you have
saved on your drive C before you begin.
Creating a Recovery Repair disketteIf the operating system cannot boot normally, or if you
cannot get access to the Product Recovery program, you
can use the Recovery Repair diskette to boot the
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							computer. Make a Recovery Repair diskette and save it for
future use. To make a Recovery Repair diskette, do the
following:
1. Shut down and restart the computer.
2. At the prompt, press F11. (The option to press F11
appears for only a few seconds. You must press F11
quickly.) The Product Recovery program main menu
opens.
Note:If you are prompted to select the operating
system, select one you want to recover. Then
the Product Recovery program main menu
opens.
3. SelectSystem Utilitiesfrom the main menu. Press
Enter.
4. SelectCreate a Recovery Repair diskette. Press
Enter.
5. Follow the on-screen instructions.
6. When the process is completed, label the diskette
“Recovery Repair diskette”and save it for future use.
Product Recovery program
Note:The recovery process might take up to 2 hours.
To use the Product Recovery program to restore the
pre-installed software, do the following:
1. Save all files and shut down the desktop.
2. Turn off the computer.
3. Turn on the computer. If you are using Windows XP,
three messages (F1, F11, and F12) appear on the
screen for a few seconds. One of them is“Press F11
to invoke the IBM Product Recovery program”.
While the message is displayed, quickly press F11.
If you are using Windows 2000 or another operating
system, the startup screen is displayed first, and then
the message“To start the Product Recovery
program, press F11”at the top of the screen. Here
again it appears very briefly; watch for it, and press
F11 before it disappears.
Note:If this message is not displayed, you can use a
Recovery Repair diskette to get access to the
Product Recovery program. (For using a
Recovery Repair diskette, see“To use the
Recovery Repair diskette:”on page 30.)
4. From the list displayed on the screen, select the
operating system you want to recover.
5. Select the recovery options you want, and follow the
instructions on the screen.
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							6. When the Product Recovery program finishes running,
the computer will restart with the pre-installed operating
system, drivers, and software.
Using the recovery CDTo create the service partition and install the preloaded
system from the recovery CD, do the following:
To create the service partition:
1. Erase all partitions on the hard-disk drive, using FDISK
or a similar application.
2. Boot with the recovery CD (and the boot diskette if
required.)
3. Following message is displayed:“Your computer
originally included a Product Recovery program ...
Reinstall the Product Recovery program? (Y/N) [ ]”.
Note:If the hard-disk drive contains any partitions, you
do not receive this message; go to step 1.
4. Press Y key. The service partition is created and
loaded with the Product Recovery program files.
Note:If you do not want to create the service partition,
press N key, and then go to step 8.
5. At next window, press Enter to continue.
vThe service partition is created. The system
automatically reboots during this process.
vThe recovery process copies some files to the
service partition, and PKUNZIPs others.
vFollow the prompts. You may be prompted to
change CDs.
vWhen the process is complete, the system reboots.
Continue to step 6 to install preloaded system.
Install preloaded system from CD:
6. Boot with the recovery CD (and the boot diskette if
required.)
7. If the hard-disk drive is blank, the following message
is displayed:“Your computer originally included a
Product Recovery program ... Reinstall the
Product Recovery program? (Y/N) [ ]”.
vTo install the service partition, go to step 4.
vTo preload the hard-disk drive without installing the
service partition, press N key.
8. If you get a message asking which operating system
to install, select the proper operating system and
press Enter.
9. A message is displayed:“Full Recovery:”. Press
Enter to select.
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							10. On each of the next three windows, press the Y key.
11. Follow the prompts to complete the recovery.
To use the Recovery Repair diskette:
1. Shut down and turn off the computer.
2. Insert the Recovery Repair diskette into the drive, and
then turn on the computer.
3. Follow the on-screen instructions.
Recovering the hard disk to original
contents (for X31 series)
Recovering the hard disk using Access IBM
Predesktop Area
Hard disk of ThinkPad computer you are servicing has a
hidden, protected area for backups. Contained within this
area is a complete backup of the hard disk as it was
shipped from the factory and a program called the Access
IBM Predesktop Area.
You can use the Access IBM Predesktop Area to restore
the contents of the hard disk to an earlier state using any
of the backup images stored in the protected area. Access
IBM Predesktop Area runs independently of the Windows
operating system. Therefore, you can start it by pressing
the blue Access IBM button when prompted during startup.
After the Access IBM Predesktop Area opens you can
perform a recovery operation, even if you are unable to
start Windows.
To recover the hard disk to its original contents, do the
following:
NoteThe recovery process might take up to 2 hours.
Attention:All of the files on the primary hard-disk
partition (usually drive C) will be lost in the recovery
process. Be sure to back up copies of the files you have
saved on your drive C before you begin.
Note:You might need to use a diskette drive in the
recovery process. Use a drive that is compatible
with the ThinkPad computer you are servicing.
1. If possible, save all the files and shut down the
operating system.
2. Turn off the computer.
3. Turn on the computer. Watch the display carefully.
When the following message is displayed, press the
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							blue Access IBM button to open the Access IBM
Predesktop Area:“To interrupt normal startup, press
the blue Access IBM button.”
4. Double-clickRecover to factory contents.
5. Follow the instructions on the screen.
6. When the recovery process finishes, the computer will
restart with the pre-installed operating system, drivers,
and software.
Recovering the hard disk using the
recovery CD
Ordering the recovery CDWhen the hard-disk drive is replaced because of a
failure, no Access IBM Predesktop Area is on the
new hard disk. In this case, you must use the
recovery CD for the computer. Order the recovery
CD and the hard-disk drive at the same time so that
you can recover the new hard-disk drive with the
pre-installed software when they arrive. For
information on which CD to order, see“Recovery
CDs”on page 160
To create the service partition and install the factory
contents from the recovery CD, do the following:
To create the service partition:
1. Erase all partitions on the hard-disk drive, using FDISK
or a similar application.
2. For the proper removal of the Hidden Protected
Area(HPA), refer to the white paper at
http://www.pc.ibm.com/qtechinfo/AIBM-TOOLS.html
3. Boot with the recovery CD (and the boot diskette if
required.)
4. Following message is displayed:“Your computer
originally included a Product Recovery program ...
Reinstall the Product Recovery program? (Y/N) [ ]”.
Note:If the hard-disk drive contains any partitions, you
do not receive this message; go to step 1.
5. Press Y key. The service partition is created and
loaded with the Product Recovery program files.
Note:If you do not want to create the service partition,
press N key, and then go to step 8.
6. At next window, press Enter to continue.
vThe service partition is created. The system
automatically reboots during this process.
vThe recovery process copies some files to the
service partition, and PKUNZIPs others.
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							vFollow the prompts. You may be prompted to
change CDs.
vWhen the process is complete, the system reboots.
Continue to step 6 to install preloaded system.
Install preloaded system from CD:
7. Boot with the recovery CD (and the boot diskette if
required.)
8. If the hard-disk drive is blank, the following message
is displayed:“Your computer originally included a
Product Recovery program ... Reinstall the
Product Recovery program? (Y/N) [ ]”.
vTo install the service partition, go to step 4.
vTo preload the hard-disk drive without installing the
service partition, press N key.
9. If you get a message asking which operating system
to install, select the proper operating system and
press Enter.
10. A message is displayed:“Full Recovery:”. Press
Enter to select.
11. On each of the next three windows, press the Y key.
12. Follow the prompts to complete the recovery.
Passwords
As many as three passwords may be needed for any
ThinkPad computer: the power-on password (POP), the
hard-disk password (HDP), and the supervisor password
(SVP).
If any of these passwords has been set, a prompt for it
appears on the screen whenever the computer is turned
on. The computer does not start until the password is
entered.
Exception:If only an SVP is installed, the password
prompt does not appear when the operating
system is booted.
Power-on password:A power-on password (POP) protects the system from
being powered on by an unauthorized person. The
password must be entered before an operating system can
be booted.
Hard-disk password:There are two hard-disk passwords (HDPs):
vUser HDP—for the user
vMaster HDP—for the system administrator, who can use
it to get access to the hard disk even if the user has
changed the user HDP
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							Note:There are two modes for the HDP:User onlyand
Master + User. TheMaster + Usermode requires
two HDPs; the system administrator enters both in
the same operation. The system administrator then
provides the user HDP to the system user.
Attention:If the user HDP has been forgotten, check
whether a master HDP has been set. If it has, it can be
used for access to the hard-disk drive. If no master HDP is
available, IBM does not provide any services to reset
either the user or the master HDP, or to recover data from
the hard-disk drive. The hard-disk drive can be replaced
for a scheduled fee.
Supervisor password:A supervisor password (SVP) protects the system
information stored in the IBM BIOS Setup Utility. The SVP
must be entered in order to get access to the IBM BIOS
Setup Utility and make changes to system configuration
settings.
Attention:If the SVP has been forgotten and cannot be
made available to the servicer, there is no service
procedure to reset the password. The system board must
be replaced for a scheduled fee.
How to remove the power-on passwordTo remove a POP that you have forgotten, do the
following:
(A) If no SVP has been set:
1. Turn off the computer.
2. Remove the battery pack.
For how to remove the battery pack, see“1010 Battery
pack”on page 71.
3. Remove the backup battery.
For how to remove the backup battery, see“1050
Backup battery”on page 76.
4. Turn on the computer and wait until the POST ends.
After the POST ends, the password prompt does not
appear. The POP has been removed.
5. Reinstall the backup battery and the battery pack.
(B) If an SVP has been set and is known by the servicer:
For X30 series:
1. Turn on the computer, and press F1 when three
messages (F1, F11, and F12) appear on the screen.
2. Enter the SVP. The IBM BIOS Setup Utility menu
appears.
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							3. SelectPassword, using the cursor keys to move down
the menu.
4. SelectPower-On Password.
5. At the Enter Current Password field, enter the SVP.
6. When the Enter New Password field opens, leave it
blank and press Enter twice.
7. In the Changes have been saved window, press Enter.
8. Press F10; then, in the Setup confirmation window,
selectYe s.
For X31 series:
1. Turn on the computer; then, while the“To interrupt
normal startup, press the blue Access IBM button”
message is displayed at the lower-left of the screen,
press the Access IBM button.
2. Enter the SVP. SelectStart setup utility.
3. SelectSecurity, using the cursor keys to move down
the menu.
4. SelectPassword.
5. SelectPower-On Password.
6. At the Enter Current Password field, enter the SVP.
7. When the Enter New Password field opens, leave it
blank and press Enter twice.
8. In the Changes have been saved window, press Enter.
9. Press F10; then, in the Setup confirmation window,
selectYe s.
How to remove the hard-disk passwordAttention:IfUser onlymode is selected and the user
HDP has been forgotten and cannot be made available to
the servicer, IBM does not provide any services to reset
the user HDPs or to recover data from the hard-disk drive.
The hard-disk drive can be replaced for a scheduled fee.
To remove a user HDP that has been forgotten, when the
SVP and the master HDP are known, do the following:
For X30 series:
1. Turn on the computer, and press F1 when three
messages (F1, F11, and F12) appear on the screen.
2. Enter the SVP. The IBM BIOS Setup Utility menu
appears.
3. SelectPassword, using the cursor keys to move down
the menu.
4. SelectHard-diskxpassword, wherexis the letter of
the hard-disk drive. A pop-up window opens.
5. SelectMaster HDP.
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							6. Enter the master HDP; then leave the New Password
field blank and press Enter twice.
7. Press F10.
8. SelectYe sin the Setup Configuration window.
Both user HDP and master HDP will have been
removed.
For X31 series:
1. Turn on the computer; then, while the“To interrupt
normal startup, press the blue Access IBM button”
message is displayed at the lower-left of the screen,
press the Access IBM button.
2. Enter the SVP. SelectStart setup utility.
3. SelectSecurity, using the cursor keys to move down
the menu.
4. SelectPassword.
5. SelectHard-diskxpassword, wherexis the letter of
the hard-disk drive. A pop-up window opens.
6. SelectMaster HDP.
7. Enter the master HDP; then leave the New Password
field blank and press Enter twice.
8. Press F10.
9. SelectYe sin the Setup Configuration window.
Both user HDP and master HDP will have been
removed.
Power management
To reduce power consumption, the computer has three
power management modes: screen blank, standby, and
hibernation.
NotesvScreen blank mode is calledstandby modein
Windows NT.
vStandby mode is calledsuspend modein
Windows NT.
Screen blank modeScreen blank mode has three variants, as follows:
1. If you press Fn+F3, or the time set on the“LCD off
timer”in IBM BIOS Setup Utility expires,
vThe LCD backlight turns off.
vThe hard-disk drive motor stops.
vThe speaker is muted.
2. If you are using the ACPI operating system and you
press Fn+F3,
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							vThe LCD backlight turns off.
vThe hard-disk drive motor stops.
3. If the time set on the“Turn off monitor”timer in the
operating system expires,
vThe LCD backlight turns off.
To end screen blank mode and resume normal operation,
press any key.
Standby modeWhen the computer enters standby mode, the following
events occur in addition to what occurs in screen blank
mode:
vThe LCD is powered off.
vThe hard-disk drive is powered off.
vThe CPU stops.
To enter standby mode, press Fn+F4.
Note:You can change the action of Fn+F4, if you are
using the ACPI operating system.
In certain circumstances, the computer goes into standby
mode automatically:
vIf a“suspend time”has been set on the timer, and the
user does not do any operation with the keyboard, the
TrackPoint, the hard disk, the parallel connector, or the
diskette drive within that time.
vIf the battery indicator blinks orange, indicating that the
battery power is low. (Alternatively, ifHibernate when
battery becomes lowhas been selected in the“Power
Management Properties”window, the computer goes
into hibernation mode.)
Note for the APM operating system:
Even if you do not set the low-battery alarm, the charge
indicator notifies you when the battery is low, and then the
computer enters the power-saving mode automatically.
This default low-battery behavior is independent of the
operating system; so if you have set the low-battery alarm,
the computer may not do what you specified. It chooses
either your setting or the default setting, whichever is
appropriate.
If you are using the ACPI operating system, only the
low-battery alarm is available.
To cause the computer to return from standby mode and
resume operation, do one of the following:
vPress the Fn key.
vOpen the LCD cover.
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