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Inter-Tel Axxess Standard And Basic Digital Keysets And Axxessory Talk Voice Mail Guide

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    							USING THE MESSAGE KEY
    17AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
    Receiving Messages
    The Basics
    When you see a flashing MSG key:
    —Lift the handset and press the flashing  . A call is automatically placed to
    the phone or message center that left the displayed message.
    Options
    To select the message you want to answer first (display keysets only):
    —If your MSG key is flashing, one or more messages are waiting. With the handset
    in the cradle, press 
     repeatedly to view your waiting messages.
    —When the desired message is displayed, press 
     OR lift the handset for privacy
    and then press 
     to respond.
    To cancel a waiting message:
    Display Keyset: Press   repeatedly to view your waiting messages. When
    the message you wish to cancel is displayed, remain on hook and press  . The
    message is canceled.
    Non-Display Keyset: While on hook, press  . The message is canceled.
    MSG
    MSG
    #
    #
    MSG
    *
    368 
    						
    							18
    TRANSFERRING CALLS
    AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
    TRANSFERRING CALLS
    Transferring To Another Extension
    —To transfer so that the call rings at the other phone: Press .
    To transfer so that the call is on hold at the other phone: Press  and dial
    press 
    .
    —Dial the desired extension number.
    —Wait for an answer, announce the call, and then hang up to complete the transfer. 
    —If the number is busy, there is no answer, or the transfer is refused, return to the
    caller being transferred by pressing the flashing key.
    Note If the special “Transfer-To-Connect” option has been programmed for your
    phone, a transferred call connects immediately once the transferring party hangs up. (If
    the option is disabled, you must press a Call key to answer the transferred call.) 
    Transferring To Voice Mail
    —Press . 
    —Dial the voice mail extension number.
    —If you want to send the call to a specific Voice Mail mailbox, dial the desired
    mailbox number and then hang up to complete the transfer.
    If you want to send the call to the Voice Mail main menu (so that the caller can
    select the mailbox number), hang up to complete the transfer.
    Transferring To An Outside Number
    —Press . 
    —Select an outgoing line and dial the desired telephone number.
    —Wait for an answer, announce the call, and then hang up to complete the transfer.
    If the number is busy, there is no answer, or the transfer is refused, return to the
    caller being transferred by pressing the flashing key.
    To Pick Up (Reverse Transfer) A Call From Another 
    Extension:
    —Lift the handset and dial  .
    —Dial the extension or hunt group number where the call is ringing or holding.
    (See page 35 for more information about hunt groups.)
    TRANSFER
    ∞
    346
    TRANSFER
    TRANSFER
    4 
    						
    							FORWARDING CALLS
    19AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
    FORWARDING CALLS
    Manual Call Forwarding
    With manual call forwarding, you can choose to send incoming calls to another exten-
    sion number. You may also be able to forward calls to outside numbers, if your phone
    is programmed to allow it.
    To forward calls:
    —Press   or enter one of the following feature codes:
     • (Call Forward All Calls): All incoming calls are forwarded without
    ringing at your phone.
     • (Call Forward If No Answer): All incoming calls are forwarded if
    they are not answered before a timer expires. (This timer is adjusted by the
    installer; it cannot be changed at your phone.) 
     • (Call Forward If Busy): When your phone is busy, all incoming
    calls are forwarded without ringing at your phone.
     • (Call Forward If No Answer or Busy): All incoming calls are for-
    warded if your phone is busy or if you do not answer, as described above.
    —Then do one of the following:
     •To forward to an outside telephone number: Select an outgoing line and dial
    a telephone number.
     •To forward to an extension number: Dial the extension number.
     •To forward to your message center: Press .
    To cancel any call forward request:
    —Press  then .
    Automatic System Forwarding
    Your phone may be programmed with the automatic call forwarding feature called
    “System Forwarding.” If so, you can use the following procedure to turn the System
    Forwarding feature on and off.
    To enable or disable System Forwarding:
    —Dial .
    FWD
    355
    356
    357
    358
    MSG
    FWDSPKR
    354 
    						
    							20
    STATION SPEED DIALING
    AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
    STATION SPEED DIALING
    Storing Speed-Dial Numbers On Your Phone
    You can store up to 10 personal speed-dial numbers and associated names in station
    speed-dial “locations” 0-9. These locations are then dialed using a feature key or code
    plus one of the numbers 0-9 on your keypad. Or, if you have programmable feature
    keys, you can create Station Speed-Dial keys (as described on page 30) for one-touch
    speed dialing.
    To program your station speed-dial locations:
    —With the handset in the cradle, dial  .
    —Dial the location code 0-9 to be programmed OR press a Station Speed-Dial key
    that you want to program (if you have one).
    —Enter the desired name for the speed-dial number, as described below:
     •Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter
    the desired characters. (Refer to the chart on page 23.) The number of times
    a key is pressed determines which character is entered. For example, 533266
    would enter “JEAN.” When adjoining characters are located under the same
    key, press   once to advance to the next character. For example,
    66FWD6667776 would enter “NORM.” (Note that letters correspond to the
    letters printed on keypad keys 1-9.) Press   twice to leave a space.
    Press   if you need to backspace.
     •Change to numeric mode: Press   and then press the keypad keys to
    dial the desired numbers. Press   for a hyphen (-), press   for a colon (:),
    press   to leave a space, or press   to backspace.
    —Make sure your keyset is in alphanumeric mode, then press   to save the name.
    —Dial the extension number or telephone number to be stored. If your number
    includes an asterisk, pound, a hookflash (a quick hangup and release), or a
    pause, press 
     once for an asterisk, twice for a pound, three times for a
    hookflash, or four times for a pause. (Each pause or hookflash counts as one
    digit.) You can enter more than one special character in a row by pressing 
    between the characters. If necessary, press   to backspace and make correc-
    tions OR press   to move to the next space.
    Hint If you want to be able to dial outside telephone numbers without first select-
    ing an outgoing line, enter a line access code (such as the Outgoing Call code “8”)
    before the outside telephone number.
    —Press   to save the name.
    383
    FWD
    FWD
    MUTE
    MSG
    #*
    FWDMUTE
    #
    ∞
    FWD
    MUTE
    FWD
    # 
    						
    							SYSTEM SPEED DIALING
    21AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
    To view the current programming of Station Speed-Dial keys:
    —With the handset in the cradle, dial  .
    —Press the Station Speed-Dial key to be viewed.
    —Press   to exit.
    To erase a station speed-dial name and/or number:
    —With the handset in the cradle, dial  .
    —Dial the location code 0-9 to be erased OR press the Station Speed-Dial key to be
    erased.
    —To remove the name, press   repeatedly until the name is erased.
    —Press   to continue.
    —To remove the number, press   repeatedly until the number is erased.
    —Press   to exit.
    Dialing Station Speed-Dial Numbers
    —If necessary, select an outgoing line.
    —Using a location number: Dial   and then the desired station speed-dial
    location number (0-9).
    Using a Station Speed-Dial key: Press the desired Station Speed-Dial key.
    SYSTEM SPEED DIALING
    Your system administrator can store up to 1000 speed-dial numbers in system speed-
    dial “locations” 000-999. These speed-dial numbers can then be dialed using a feature
    code or the SYS SPD feature key, plus one of the location numbers 000-999.
    To view and/or dial system speed-dial numbers:
    —Press  OR dial 
    .
    —Dial the location code (000-999) for the desired number. The number is dis-
    played. 
    —To dial the displayed number, press  .
    396
    #
    383
    MUTE
    #
    MUTE
    #
    382
    SYS SPD381
    # 
    						
    							22
    REDIALING A NUMBER
    AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
    REDIALING A NUMBER
    If you reach a busy number, are disconnected, or if there is no answer, the number in
    your redial memory can be redialed easily. An outside line is automatically selected
    and the telephone number is redialed. 
    Your phone can be programmed to store, in redial memory, the last outside telephone
    number that you dialed or an outside telephone number that you saved. (Your trainer
    or system administrator can tell you whether your phone is programmed for “Last
    Number Dialed” or “Last Number Saved” operation.) Choose the appropriate proce-
    dure for your phone:
    To use the Last Number Dialed feature (if enabled):
    With or without the handset lifted, press  . A line is selected automatically
    and the number is dialed.
    To use the Last Number Saved feature (if enabled):
    —To save a number: While the phone is idle or while listening to intercom dial
    tone, press  .
    —To redial the saved number: While on a call or after selecting a line, press
    . A line is selected automatically and the number is dialed.
    REDIAL
    REDIAL
    REDIAL 
    						
    							USING THE DIRECTORIES
    23AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
    USING THE DIRECTORIES
    The optional directories allow display keyset users to “look up” extension numbers,
    system speed-dial numbers, and feature codes, and their associated names.
     If searching for a name, you do not need to enter the full name. The system will find
    the closest match and show the number and its associated name on your display. If
    desired, you can then dial the displayed number.
    To perform a directory search:
    —With the handset in the cradle, press  .
    —Press   for the intercom directory,   for the outside directory, or   for the
    feature directory.
    —Enter letters or numbers (up to 10 characters) as described below:
     •Remain in alphanumeric mode (MSG key lit): Press the keypad keys to enter
    the desired characters. (See the chart below.) The number of times a key is
    pressed determines which character is entered. For example, 77776444844
    would enter SMITH. When adjoining characters are located under the same
    key, press   once to advance to the next character. For example, 5666
    FWD 66337777 would enter JONES. (Note that letters correspond to the let-
    ters printed on keypad keys 1-9.) Press   once to advance and twice to
    leave a space. Press   to backspace.
     •Change to numeric mode (MSG key unlit): Press the keypad keys to enter an
    extension number. Press   to backspace.
    —Press   to begin the search. If desired, you can use the high or low end of the
    Volume key ( ) to move alphabetically through the directory. 
    —To dial a number or feature code while it is displayed: Press .
    NUMBER OF TIMES KEY IS PRESSED
    KEY12345
    67891011
    ENGLISH CHARACTERS KATAKANA CHARACTERS
    1-&()1AIUEOa
    2 A B C ’ 2 KA KI KU KE KO i
    3 D E F ! 3 SA SHI SU SE SO u
    4 G H I * 4 TA CHI TSU TE TO e
    5 J K L / 5 NA NI NU NE NO o
    6 M N O # 6 HA HI FU HE HO tsu
    7 P Q R S 7 MA MI MU ME MO ya
    8 T U V ? 8 YA YU YO . , yu
    9 W X Y Z 9 RA RI RU RE RO yo
    0@: . , 0WAWONpabalong
    307
    123
    FWD
    FWD
    MUTE
    MUTE
    #
    # 
    						
    							24
    USING DO-NOT-DISTURB MODE
    AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
    USING DO-NOT-DISTURB MODE
    Placing your phone in do-not-disturb halts all pages and calls to your phone (except
    for queue callbacks, recalls, and direct ring-in calls). Other users calling your phone
    hear a repeating signal of four fast tones. If they have a display, they also see the do-
    not-disturb message you have selected. There can be up to 20 different Do-Not-Dis-
    turb messages in your telephone system. They can be changed by the system adminis-
    trator, installer, or programmer. Your trainer or system administrator will give you a
    list of Do-Not-Disturb Messages for your system. You can list them here for your
    convenience:
    To enable do-not-disturb:
    —Press . 
    —Dial the desired two-digit number for the message you wish to use OR press the
    high or low end of the Volume key ( ) to scroll through the messages.
    —If desired, customize the second display line by dialing the desired numbers or
    letters as described below:
     •Remain in numeric mode (MSG key unlit): Press the keypad keys to dial the
    desired numbers. Press   for a hyphen (-), press   for a colon (:), press
     to leave a space, or press   to backspace.
     •Change to alphanumeric mode: Press   and then press the keypad keys
    to enter the desired characters. (Refer to the chart on page 23.) The number
    of times a key is pressed determines which character is entered. For example,
    33377744432999 enters FRIDAY. When adjoining characters are located
    under the same key, press   once to advance to the next character. For
    example, 6 FWD 666 FWD 6632999 enters MONDAY. (Note that letters
    correspond to the letters printed on the keys.) Press   twice to leave a
    space. Press   if you need to backspace.
    —Press  OR lift and replace the handset.
    To cancel do-not-disturb mode:
    —Press .
    DEFAULT MESSAGENEW MESSAGEDEFAULT MESSAGENEW MESSAGE
    01 DO-NOT-DISTURB 11OUT OF TOWN ’TIL
    02 LEAVE A MESSAGE 12 OUT OF OFFICE
    03 IN MEETING UNTIL 13 OUT UNTIL
    04 IN MEETING 14 WITH A CLIENT
    05 ON VACATION ’TIL 15 WITH A GUEST
    06 ON VACATION 16 UNAVAILABLE
    07 CALL ME AT 17 IN CONFERENCE
    08 AT THE DOCTOR 18 AWAY FROM DESK
    09 ON A TRIP 19 GONE HOME
    10 ON BREAK 20 OUT TO LUNCH
    DND
    #*
    FWDMUTE
    MSG
    FWD
    FWD
    MUTE
    SPKR
    DND 
    						
    							USING RECORD-A-CALL
    25AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
    USING RECORD-A-CALL
    If your telephone system is equipped with an AXXESSORY Talk voice processing
    unit, your phone may be programmed to use the Record-A-Call feature. If so, you can
    dial a feature code whenever you want to record an ongoing call in a mailbox mes-
    sage. You can retrieve the message later, just as you would any other mailbox mes-
    sage.
    To use the Record-A-Call feature:
    —While on a call, press   and dial  .
    —If required, dial the desired mailbox number. (Your phone may be programmed to
    select the mailbox, or you may be required to dial it.)
    —You hear a confirmation tone when the Record-A-Call feature is activated.
    —To turn off Record-A-Call: Press   and dial   OR hang up. 
    ∞385
    ∞385 
    						
    							26
    PAGING
    AXXESS Standard and Basic Keyset and AXXESSORY Talk Guide
    PAGING
    The Paging feature allows announcements to be made through keyset speakers. If
    your system is equipped with optional external paging equipment, announcements can
    also be made through the external speaker(s).
    There can be up to 10 paging zones. Each paging zone can contain different combina-
    tions of keysets and the external paging equipment. Your trainer or system administra-
    tor can tell you how your paging zones are programmed. You can list them here for
    your convenience:
    Making Pages
    —Lift the handset.
    —Dial .
    —Dial the desired zone number (0-9).
    —After the tone, make your announcement.
    —Hang up.
    To Turn Paging On Or Off
    You can prevent your phone from receiving pages or allow it to receive pages again
    using the Page Remove/Replace feature code described below. If your phone is
    assigned to more than one page zone, all zones are removed or replaced at once; you
    cannot turn off individual zones.
    —Dial   to turn paging on or off.
     0 _______________________  5 _______________________
     1 _______________________  6 _______________________
     2 _______________________  7 _______________________
     3 _______________________  8 _______________________
     4 _______________________  9 _______________________
    7
    325 
    						
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