Inter-Tel Imx/Gmx 256/832 Manual
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j ““t? ! .? Part Number 440.8078 ::/ ....: I:. .= INTEGRATED TM lM!!GMX256/832 AITENDANT COMPUTER CONSOLE MANUAL Issue 1, November 1994 . . . _’ @ Inter-Tel Integrated Systems, Inc. 1994 Printed in USA
‘, .’ .‘( IMX/GMX 256/832 AlTENDANT COMPUTER CONSOLE ISSUE 1 I: .._,_ Y - INDEX OF NEW FEATURES For those individuals who are already familiar with the Issue 1 manuals for the IMX 2561832 and GMX-2561832 Sys- tems, the following new items are documented in this Issue 1 combination manual. For complete information on each item, refer to the page numbers following the brief explanation. Also, throughout the manual, “change bars” like the one at the right have been placed in the margins to indicate any new or revised information since the original manuals. I IMX And GMX Combined Into One Manual With the new 1995 North American Numbering Plan software releases, the IMX 2561832 and GMX-2561832 products are identical except for the station instruments that can be installed on them. To provide better service, condense reference materials, streamline training, and facilitate technical support, the console manuals for the two systems have been combined into one generic manual. When using this combined manual to help sell, install, or service a particular system, be aware that not all of the station instruments described in this manual are available on both products. Refer to the system installation and maintenance manual for a list of the station instruments that can be installed on each product. North American Numbering Plan (NANP) The growth of telecommunications services has created an increasing demand for more telephone numbers. To meet the demand, Bellcore has prepared a long-range North American Numbering Plan (NANP) to provide addi- tional telephone numbers. The plan expands the capacity of the current numbering system by making area and office codes interchangeable. That is, numbering patterns formerly reserved for office codes can be used as new area codes, and office codes within existing area codes can have the same pattern as other area codes. This version of software supports the new numbering plan. Refer to the system installation and maintenance manual for more information. : .:’ One Installation Disk The new console interface software is contained on one 1.2MB floppy disk. See pages l-2 and l-5. Remote Hunt Group Remove/Replace An attendant can control the hunt group remove/replace feature for any stations that have dial-zero access to that attendant’s station. See F ::ge 2-46. “Silent” Ring Tone Selection When setting the ring tone on a keyset, the keyset user can enter 0 (zero) to disable ring tones. See page 2-62. Toll Security Weekly Toll Limits When enabled, the weekly toll limit feature keeps track of the accumulated call cost for specified types of toll calls. The feature can monitor 7- and lo-digit toll calls and/or operator-assisted/international calls. Alarm mes- sages have been added for toll limit management. See pages 2-26 and 2-46. Expanded DID Names This option allows the operator to program identifying names to the system’s DID numbers. The expanded name is used in place of the seven-character system-programmed DID name to give the operator more information when the DID name is displayed during a call. See pages 2-53 and 2-57. LCR Toll Forced Account Code Forced account codes for toll calls only can be programmed for stations with LCR-Only toll restriction in day and night modes. When this account code type is enabled, the user only has to enter an account code if the system detects that a toll call has been dialed when LCR is used. See page 2-27. Station Off-Hook Alarm “,,, ..,
INDEX OF NEW FEATURES (continued) Station Exchange This programmable station feature allows a station user to exchange the extension numbers of two station circuits. This swaps the database and user programmed features of the extension numbers between two station circuits without the need for database programming. The circuit number of the station locations are unchanged, but the extension numbers are changed. gee pages 2-38. Modem Compatibility Testing There is a new option in the utilities program (ACUTlL) that allows you to test your modem card for compatibility with the Interface Card by performing a series of downloads. gee page 1-14. ’ Y‘ :,. : ’ Page vi
INTER-TELPRACTICES IMX/GMX 256/832AmANT COMPUTEX CONSOLE TABLE OF CONTENTS Issue 1, November 1994 - ,’ TABLE OF CONTENTS CONTENTS PAGE SPECIFICATIONS AND INSTALLATION .................................. l-l 1. Introduction ......................................................... l-l 2. Specifications ........................................................ l-2 . Interface Card ................................................... l-2 B. Interface Sofiware ................................................ l-2 C. Console Cabling .................................................. l-3 D. Optional Headsets ................................................ l-3 E. Optional External Speaker ......................................... l-3 F. Optional Single-Line Set ........................................... l-3 G. Optional Printer ................................................. l-3 H. Part Numbers .................................................... l-3 3. Installation .......................................................... l-4 . Hardware Installation ............................................. l-4 B. Software Installation .............................................. l-5 4. Database Download .................................................. l-9 A. Database Utility .................................................. l-9 B. Database Download ............................................... l-10 5. Utilities ............................................................. l-11 A. Setup ........................................................... l-11 B. Backup/Restore .................................................. l-11 C. Diagnostics ...................................................... 1-12 D. Download ....................................................... 1-14 FEATURES ............................................................. 2-l 1. Introduction ......................................................... 2-3 2. Using The Keyboard .................................................. 2-4 . Feature Keys .................................................... 2-4 B. Function Keys ................................................... 2-6 C. Special Keys ..................................................... 2-6 3. Display Screen Layout ................................................ 2-8 4. Incoming Calls ...................................................... 2-9 . Receiving Calls ................................................... 2-10 B. Placing Calls On Hold ............................................. 2-11 C. Call lkansfer .................................................... 2-12 5. Text Messaging ...................................................... 2-14 A. Entering Text Messages ............................................ 2-14 B. Retrieving A Text Message ......................................... 2-15 C. Using The Text Message Directory ................................... 2-16 Page vii
TABLE OF CONTENTS INTER-TFLPRAcTIcES Issue 1, November 1994 IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE 6. Intercom Calls ....................................................... 2-19 . Intercom Directory ............................................... 2-19 B. Placing Intercom Calls ............................................ 2-19 C Ring Intercom Always ............................................. 2-21 D. Intercom Camp On And Busy Station Callback (Queue) ................ 2-21 E. Off-Hook Voice Announce (OHVA) .................................. 2-22 7. Inter-Station Messages ................................................ 2-23 . Leaving Messages ................................................ 2-23 B. Receiving Messages ............................................... 2-24 8. Outside Calls ........................................................ 2-25 A. The CO Directory ................................................ 2-25 B. Placing Outside Calls ............................................. 2-26 C. ‘Dunk Camp On And Busy Trunk Group Callback (Queue) ............. 2-27 D. Account Codes ................................................... 2-27 E. Hookilash ....................................................... 2-28 9. Reverse Transfer (Call Pick-Up) ........................................ 2-29 10. Conference Calls ..................................................... 2-29 . Placing A Conference Call ......................................... 2-29 B. Add Parties To A Conference ....................................... 2-30 C. Exiting A Conference ............................................. 2-30 11. Barge .............................................................. 2-31 12. Call Privacy And Privacy Release ....................................... 2-32 13. Call Forwarding ..................................................... 2-33 14. Paging .............................................................. 2-35 15. Remove From Paging ................................................. 2-35 16. Do-Not-Disturb ...................................................... 2-36 17. Reminder Messages .................................................. 2-37 1 18. Optional Station Exchange Feature ..................................... 2-38 19. Operator Statistics ................................................... 2-39 20. ‘Dunk Statistics ...................................................... 2-40 21. Attendant Features ................................................... 2-42 . Attendant Recall ................................................. 2-42 B. Placing The System In Night Mode .................................. 2-43 C. Programming System Reminder Messages ............................ 2-43 D. Programming System Do-Not-Disturb Messages ....................... 2-44 E. Setting Time Of Day And Date ..................................... 2-44 I . Enabling Toll Security Database Programming ........................ 2-44 G. Programming System Speed-Dial Numbers ........................... 2-45 CONTENTS Page viii
,....1/ ._-,’ INTER-TELPRACTICES IMX/GMX 256/832 A’ITENDANT COMPUTER CONSOLE TABLE OF CONTENTS Issue 1, November 1994 CONTENTS H. Remote Station Feature Cancel ..................................... 2-45 I. Remote Hunt Group Remove/Replace ............................... 2-46 J. System Alarm Reporting .......................................... 2-46 . ‘Dunk Maintenance ............................................... 2-47 L. Generating An SMDA Report ...................................... 2-47 M. Saving The History Queue ......................................... 2-47 N. Re-Lighting Message Lamps ....................................... 2-47 0. Displaying The Software Version .................................... 2-47 22. Custom Configuration ................................................ 2-48 . Interrupting The Configuration Programming Session ................. 2-48 B. Name ........................................................... 2-48 C. Display ......................................................... 2-50 D. Calls ........................................................... 2-53 E. Features ........................................................ 2-58 . Message ......................................................... 2-59 23. Other Console Adjustments ............................................ 2-62 A Volume Controls ................................................. 2-62 B. Selectable Ring Tone .............................................. 2-62 C. Music-On-Hold ‘And Background Music ............................. 2-62 D. Music And Paging To Speaker ...................................... 2-63 E. Clear Printer Queue .............................................. 2-63 Page ix
INTER-TJ3.L PRACTICES IlWVGMX 256/832 ATTENDANT COMPUTER CONSOLE SPECIFICATIONS % INSTALLATION Issue 1, November 1994 SPECIFICAmONS AND INSTALLATION CONTENTS PAGE 1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-l 2. Specifications ........................................................ l-2 A Interface Card ................................................... l-2 B. Interface Software ................................................ l-2 C. Console Cabling .................................................. l-3 D. Optional Headsets ................................................ l-3 E. Optional External Speaker ......................................... l-3 F. Optional Single-Line Set ........................................... l-3 G. Optional Printer ................................................. l-3 H. Part Numbers .................................................... l-3 3. Installation .......................................................... l-4 . A. Hardware Installation ............................................. l-4 B. Software Installation .............................................. 1-S 4. Database Download .................................................. l-9 . Database Utility .................................................. l-9 Phone Number ................................................. l-9 Baud Bate ..................................................... l-9 Communication Port ............................................ l-9 Time For Automatic Download ................................... l-9 B. Database Download ............................................... l-10 5. Utilities ............................................................. l-11 A. Setup ........................................................... l-11 B. Backup/I&tore .................................................. l-11 C. Diagnostics ...................................................... 1-12 D. Download ....................................................... 1-14 1. INTBODUCTION . NOTE: This Attendant Computer Console Manual is intended for use in conjunction with the Installation and Field Maintenance Manual for the IMX and GMX 256 and 4161832 Systems Refer to this manual for informa- tion specific to the Attendant Computer Console unit. Refer to the appropriate system manual for all other sys- tem information, including FCC/safety regulations, warranty information, product overview, specifications, installation, feature descriptions, system programming, troubleshooting, and repair/replacement. 1.1 The console unit itself is an IBM-XT, -AI’, or -386 (or compatible) personal computer (PC) that is con- nected to an available Keyset Card (KSC) circuit on a 256 or 4161832 System. The PC is equipped with a pro- prietary interface circuit card and special interface soft- ware. 1.2 The Attendant Computer Console is primarily de- signed for use by attendants of larger telephone systems, especially those where the use of DSS/BLF Units would be difficult due to the large number of users. However, due to its enhanced call processing features, such as electronic text messaging and directory dialing, the con- sole unit is also an attractive option for smaller systems as well. Page l-l
SPECIFICATIONS % INS’MLLATION Issue 1, November 1994 INTEB-TELPBACTICES IMX/GMX 256/832 A’lTENDANT COMPUTEB CONSOLE 2. SPECIFICATIONS 2.1 The Attendant Computer Console is an IBM (or compatible) PC equipped with the following: I 0 MS-DOS version 3.3 or above (if using 6.2, do not use the DoubleSpace or Men&laker utilities) . Minimumof64OkRAM 0 At least 20MB available space on the hard disk drive l Double- or high-density, SJ&inch floppy disk drive 0 Hard and Floppy Disk Controller Cards 0 CGA, EGA, or VGA monitor and Monitor Card 0 300/1200/2400-baud, Hayes-compatible, auto-dial modem and Modem Card 0 Parallel port 0 Capacity to house a full-size (ldbit) circuit card 0 Case-mounted speaker (the speaker cannot be mounted on the motherboard) 2.2 . The Attendant Computer Console package also includes the following: 0 Specially designed Interface Card and software 0 122-key custom keyboard with cable l Handset with coiled cord l Adapter cable 23 Optional equipment that can be used with the con- sole unit includes the following: 0 Headset l Floor stand to mount the PC vertically (cable exten- sions for the monitor and keyboard must be used when the PC is mounted vertically) 0 External speaker for use when the PC is mounted vertically in the floor stand (using a standard 6-pin, 6-position modular connector) l AC-ringing single-line set (connected to the console unit using a two-pair mod-to-mod line cord; must be within 100 feet of the console unit) l Printer for producing copies of text messages A. IN-IWWACECARJI 2.4 The console Interface Card is a specially designed PC Input/output (I/O) circuit card that connects an available analog Keyset Card (KSC or KSC-D) circuit to the PC. It allows communication between the tele- phone system and the Attendant Computer Console. NOTE: Keyset Cards (KSCs or KSC-Ds) are used to support analog keysets, analog DSS/BLF Units, and Attendant Computer Consoles. Console units camtot be installed on Digital Keyset Card (DKSC) circuits or I : KSC-D circuits that have been designated for “dualcir- cuit” 8-line AIM keyset use.And, although the Atten- dant Computer Console is installed on a keyset circuit, it should not be associated with a DSS/BLF Unit. B. INTERFACE SOFTWARE -2.5 Each new Attendant Computer Console is shipped with the 416/832 interface software already installed on the hard disk drive. Generally, it is not necessary to re- install the interface software if the console will be used on a compatible 4161832 System. However, if the con- sole will be used on a 256 System, the appropriate inter- face software version must be installed instead. The fol- lowing charts show which version of interface software is compatible with which version of system software. IMX 416/632 COMPATlBlLlTY INTERFACE SOFIWARE SYSTEM SOFTWARE PART NUMBER PART NUMBERS 827.6207 (2 disks) works with 827.6201-6206 827.6257 (1 disk) works with 827.6201-6206 and 827.6246-6251 827.6235 (1 disk) works with 827.6230-6234 ad 827.6252 827.8225 (1 disk) works with 827.8218-8223 IMX 266 COMPATIBILlTY NTERFACE SOFTWARE SYSTEM SOFIWARE PART NUMBER PART NUMBERS or ;;;;;;; ; 2;: works with 827.6189-6193 . I 1 827.6256 (1 disk) works with 827.6189-6193 and 827.6241-6245 827.6228 (1 disk) works with 827.6223-6227 827.8224 (1 disk) works with 827.8213-8217 GMX-4116/632 COMPATIBILITY INTERFACE SOFTWARE SYSTEM SOFIWARE PART NUMBER PART NUMBERS 827.6175 (2 disks) works with 827.6169-6173 827.8170 (1 disk) works with 827.8164-8168 GMX-266 COMPATlBlLlTY INTERFACE SOFIWARE SYSTEM SOFIWARE PART NUMBER PART NUMBERS 827.6174 (2 disks) works with 827.6165-6168 827.8169 (1 disk) works with 827.8160-8163 .-., : .‘. ., : Page l-2
INTER-TELPRACTICES JMXIGMX 256/832 A’ITENDANT COMPUTER CONSOLE SPECIFICATIONS & INSTALLATION Issue 1, November 1994 C. CONSOLE CABLING 2.6 For each console unit, industry-standaxd, three- pair (24 AWG) twisted cable is run from the station loca- tion to the MDF. All station cables are terminated on blocks at the MDF and on six-conductor modular jack assemblies at the station locations. 2.7 The loop limit for the Attendant Computer Con- sole cabling is 103 ohms/2000 feet (609 m.). Refer to the 256 or 4161832 System manual for procedures on per- forming the station loop resistance test. D. OPTIONAL HEADSETS 2.8 A headset may be attached to any Attendant Com- puter Console in place of the handset. The console units are compatible with industry-standard, four-conductor, modular headsets that have dynamic microphones, or carbon-microphone headsets that are connected to the console unit through an externally powered jackset (which makes the headset dynamic-compatible). E. OPTIONAL EXTERNALSPEAKER 2.9 If desired, an external (8-ohm, l-watt) speaker may be attached to the Attendant Computer Console. This speaker is used in place of the internal PC speaker for alerting tones and signals. If an external speaker is used, the internal speaker must be disconnected. 2.10 To connect an external speaker, attach the speak- er cables to the Y and BK terminals (pins 2 and 5) on a six-conductor modular jack assembly. Then use a mod- to-mod line cord to connect the modular jack assembly to the PC (jack J7). F. OPTIONAL SINGLE-LINE SET 2.11 A single-line set can be connected to a jack on the PC modem card to be used as a courtesy lobby phone or auxiliary phone. It must have an AC ringer and the line cord must be no longer than 100 feet. G. OPTIONAL PRINTER 2.12 An optional IBM-compatible parallel printer can bc installed to allow the attendant to print text messages. 2.13 With newer console units (using the DFI PC), the printer port is located on the Disk Controller Card. With some older units, the printer port was located on the Monitor Card. Ifthe console unit does not have a printer port, a Parallel Printer Adapter Card is required (part number 440.5075). Installation instructions are shipped with the card. The proper jumper setting for use on the Attendant Computer Console is “LPTB” (JPl is set in position 2). H. PARTNUMBERS 2.14 The part numbers for some of the major console components (at the time of this publication) are shown in the table below. Page l-3
SPECIFICATIONS & INS’MLLATION Issue 1, November 1994 JNTER-TELPRAcTIcES lMX/GMX 256/832 A’ITEND ANT COMPUTER CONSOLE 3. INSTALLATION A. HARDWARE IMXALLATlON 3;l The AC power outlet for the console unit must have a third-wire ground, and the 256 or 416/832 Sys- tem must be properly grounded. If both ground connec- tions are nof complete, the Attendant Computer Con- sole may not work correctly. 3.2 TO AissEhmLEm ATTENDANT COMPiJlER CONSOLE: NOTE: Refer to the figure below for Interface Card component locations. (1) Ensure that the console unit’s AC power cord is disconnected, then remove the cover from the PC by removing the screws and sliding the cover Off. (2) If nor aZready instded, install the Interface Card as outlined below: NOTE: The Interface. Card may be installed in any unused slot in the PC. a. If mt already installed on the Interface CUR& install the PROM in socket U18 and the PAL in the socket Ull as shown in the diagram below. Handle the components carefully; do not bend the pins. b. Remove the bracket that covers the opening in the PC for the slot you wish to use, and save the screws. c. Referring to the P? manufacturer’s instruc- tions, verify that no other cards in the PC are set to use address $300 or JRQ 7 (for an XT) or IRQ 2 (for an AP or 386). NOTE: If another card is at address $300 and IRQ 7 or 2, and cannot be changed, refer to the information on page l-7 for select- ing another address for the Interface Card. d. Ensure that the Interface Card address selec- tion DIP switches (Sl) are set in the proper positions. For address $300, DIP switches l-5 must be in the ON position and switch 6 must be in the OFF position. .-.. :.. e. Ensure that the Interface Card IRQ selection jumper strap (J6) is placed over the correct two pins: IRQ 7 (for an XT) or IRQ 2 (for an Al” or 386). There should be no other straps over the pins in J6. f. Insert the Interface Card in the desired PC slot. Make sure the card is securely attached to the PC Motherboard connector and does not touch any adjacent cards. g. Attach the Interface Card bracket to the PC chassis with the screws that were removed in step 2b. (3) Make the proper internal connections: a. Disconnect the two-conductor jack that con- nects the PC speaker to the PC Motherboard. Connect this jack to Jl (SPK) on the Jnter- face Card. NOTE: If installing an external speaker, ..~. __ tape and store the wires from the PC speaker. The external speaker will be comtected to jack J7 on the Interface Card. b. Connect the one-conductor extender cable included with the Interface Card kit to either pin of J2 (MB) on the interface Card. c. Connect the other end of the extender cable to pin 1 on the PC Motherboardspeaker con- nector. (Some PC Motherboard connections will differ. If there is no sound through the PC speaker when the installation is com- plete, move the extender cable to pin 2.) ci=F ON Sl Switches Modular Jacks - Page l-4