IPS 308/416 For Use With Ivt-16/16d Key Phone Users Guide

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Call Holding
Note : Outside calls can be put on hold.  Intercom calls cannot.
To put a call on hold:
 While on line, press the HOLD button then hang up.
While a call is on hold, you have full use of your key
phone.  You can place another outside call or call
someone at another extension.
Reminder Feature
Your key phone will ring you back after a caller has been on hold for the
amount of time set by the System Administrator.  If you do not answer the
ringing phone within 20 seconds, the call will forward to the Operator or Voice
Mail unit.
Retrieving a Call on Hold
To retrieve a call that was placed on hold:
Lift the handset, press the CO line key corresponding to
the call placed on hold.
Note that the CO line key LED will be flashing slowly
either red or green depending on the extension that
placed the call on hold. 
						

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Call Transferring
To transfer an outside call to an available extension:
While on line, press the desired DSS key.  The next step
depends on how you want to transfer the call; there are
two methods.
“Blind Transfer”
Hang up (or press the XFER button) and the called
extension will automatically be connected to the outside
caller when the called extension goes off-hook.
If the called extension does not answer, within 20
seconds, the call will forward to the Operator or to a
Voice Mail unit.
OR
“Announce the Call”
Wait for the called extension to answer and then
announce the outside caller that it holding for them.
Hang up (or press the XFER button) to transfer the
outside call to the called extension, or the called
extension can hang up and you will be reconnected to
the outside caller.
Note : Outside calls can also be transferred to the Operator or an optional
Voice Mail unit in the same manner. 
						

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To transfer an outside call to a busy extension:
There are two methods to transfer an outside call to a busy extension.
“Call Park”
 Press the DSS key of the extension that is busy.
 Press the CAMP/PARK button and then hang up.
The person at the busy extension will hear a rapid tone,
indicating that a call is parked for them.  When they
hang up, their line will ring.
OR
 “Call Break-in”
 Press the DSS key of the extension that is busy.
 Press the PAUSE/BKIN button.
You will be conferenced with the busy extension.  Both
parties to the conversation will be able to hear you.
Note that the System Administrator determines which
extensions are granted the “Call Break-In” privilege. 
						

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To transfer an outside call to an unavailable extension:
Attempts to transfer outside calls to an unavailable extension (i.e., an extension
in DND mode) or a non-existent extension result in error tone.  Upon receiving
error tone there are two actions that you can take.
“Reconnect” with the outside caller.
Press the CO line key corresponding to the call placed
on hold.
“Transfer” the outside call to a different extension.
 Press the DSS key for a different extension.
Note : Outside calls can also be transferred to the Operator or an optional
Voice Mail unit in the same manner. 
						

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Conference Calling
1 Outside Line, 2 Extensions
To “conference in” another extension:
While on line, press the DSS key for the desired
extension.
This will place the outside call on hold.  When the
person answers, you have the opportunity to announce
the conference call without the outside call hearing.
 Press the CONF button.
You are now in conference mode.  All three parties can
speak together. 
						

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2 Outside Lines, 1 Extension
To “conference in” an outside call.
 While on line, press the CONF or HOLD button.
This will put the first outside call on hold.
Press the desired CO line key to access another outside
line, then dial the desired number.
When the party answers, you have the opportunity to
speak to them without being heard by the party on the
first outside call.
 Press the CONF button again.
You are now in conference mode.  All three parties can
speak together. 
						

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Special Features
Call Forwarding
Call Forwarding allows you to forward calls directed to your extension to
another extension on the system.
To set from your extension:
 Lift the handset and press the DND/FWD button.
Press the DSS key for the extension to which you want
to forward your calls and then hang up.
The DND/FWD LED lamp will illuminate.
Each time a call is directed to your extension, the key
phone will emit a short ring indicating that the
extension is in call forwarding mode.
To cancel call forwarding:
Lift the handset, press the DND/FWD button, and hang
up.
The DND/FWD LED lamp will shut off. 
						

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Call Follow Me
Call Follow Me is similar to Call Forwarding in that it allows you to forward
calls directed to your extension to another extension on the system.  Call Follow
Me differs from Call Forwarding in that it is activated from the extension to
which you want your calls forwarded.
To activate Call Follow Me:
 Lift the handset at the extension to which you want your
calls forwarded and enter “43”.
Press the DSS key for your extension.
You will hear a triple- tone.
To deactivate Call Follow Me:
 Lift the handset at the extension to which your calls are
being forwarded and enter “53”.
Press the DSS key for your extension.
You will hear a triple- tone.
Note : The ability to activate “Call Follow Me” from another extension is
enabled/disabled by the System Administrator. 
						

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Call Barring Override / System
If you have been granted the privilege of making unrestricted calls, you may
enter a password to make such calls from any restricted extension.  This feature
temporarily deactivates call barring at the extension for as long as the phone
remains off-hook.
Note : Passwords are assigned by the System Administrator.
 Lift the handset and enter “40”.
Enter your password.
You will hear an error tone if the password is entered
incorrectly.
Pause for a triple-tone, press a CO line key, and then
proceed with dialing the phone number. 
						

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Outside Call Restriction (Extension)
In some situations you may wish to prevent others from using your key phone
(i.e., extension) to make outside calls (e.g., when you go to lunch, on vacation,
or home for the weekend).  The IPS system provides call barring tables which
allow the System Administrator to define various levels of restriction.  When
activated, Outside Call Restriction typically applies the most restrictive table to
all calls from the extension.
To activate Outside Call Restriction:
Lift the handset and enter “59”.
You will hear a triple-tone.
To deactivate Outside Call Restriction:
 Lift handset and enter “50”.
Enter your 6-digit password.
If the password is entered correctly, you will hear a
triple-tone.
If the password is not entered correctly, you will hear
an error tone and the extension will remain in the
restricted mode.
Note : The default password is “111111”.
Note : The System Administrator can configure the system such that all
extensions use the most restrictive table when the system is in Night Mode.