Kenmore Elite Automatic Washer User Manual

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BEFORE CALLING FOR SERVICE (continued)
TROUBLESHOOTING GUIDE
ProblemPossible CauseSolutions
Water in the washer 
drains slowly or not at 
all, or the  
display shows: 
Drain hose is kinked, pinched, or clogged.
The drain pump filter is clogged.
Drain discharge is more than 96 inches 
above bottom of washer.
Make sure the drain hose is free of clogs, kinks, 
etc., and is not pinched behind or under the 
washer.
Clean the drain pump filter. See Maintenance in 
the Care and Cleaning section.
Adjust or repair drain. Maximum drain height is 
96 inches.
Washer	fills	with	water	
slowly or not at all, or 
the display shows:
Water supply faucets are not open fully.
Water line hoses are kinked, pinched, or 
crushed.
Water inlet filters are clogged.
Water supply pressure to faucet or house is 
too low.
Water supply connected with leak-limiting 
hoses.
Make sure that the water faucets are fully open. 
Make sure the hoses are not kinked or pinched.
Be careful when moving the washer during 
cleaning and maintenance
Clean the inlet filters. See Maintenance in the 
Care and Cleaning section.
Check another faucet in the house to make sure 
that household water pressure is adequate and 
flow is not restricted.
Hoses designed to limit leaks can trip falsely 
and prevent the washer from filling. The use of 
leak limiting hoses is not recommended.
Cycle won’t start, or the  
display shows: 
The door is not closed properly.Make sure that the door is closed properly and 
press the START/PAUSE button. After starting 
a cycle, it may take a few moments before the 
drum begins to turn or spin. The washer will not 
operate unless the door is locked.
If the door is closed and locked and the open 
door error message is displayed, call  
for service.
The display shows: 
 
Load is too small.
Load is out of balance.
Add 1 or 2 similar items to help balance the load.
The washer has an imbalance detection and 
correction system. If individual heavy articles are 
loaded (bath mat, bath robe, etc.) and the imbal-
ance is too great, the washer will make several 
attempts to restart the spin cycle. If an imbalance 
is still detected, the washer will stop and the error 
code will display.
The display shows: Control error.Unplug the washer and wait 60 seconds. Reconnect 
power and try again. If the error reappears, call for 
service.
The display shows: Water level is too high due to a faulty 
water valve.
Close the water faucets, unplug the washer, and 
call for service.
The display shows: The water level sensor is not working  
correctly.
Close the water faucets, unplug the washer, and 
call for service.
The display shows: A motor error has occurred.Allow the washer to stand for 30 minutes and 
then restart the cycle. If the LE error code per-
sists, call for service.
The display shows: A power failure has occurred.If the power to the washer has been interrupted 
during a cycle, the PF error code will display 
the next time the washer is turned ON. This will 
alert you to the fact that the previous cycle may 
not have been completed. Select any cycle to 
clear the error code and use the washer.
Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an 
early stage. 
						

							32
Kenmore Elite Limited Warranty
When installed, operated and maintained according to all instructions supplied with the product, if this
appliance fails due to a defect in material and workmanship within one year from the date of purchase, call
1-800-4-MY-HOME® to arrange for free repair.
If this appliance is ever used for other than private family purposes, this warranty applies for only 90 days 
from the date of purchase.
This warranty covers only defects in material and workmanship. Sears will NOT pay for:
1. Expendable items that can wear out from normal use, including but not limited to filters, belts, light bulbs,
   and bags.
2. A service technician to instruct the user in correct product installation, operation or maintenance.
3. A service technician to clean or maintain this product.
4. Damage to or failure of this product if it is not installed, operated or maintained according to all the
    instructions supplied with the product.
5. Damage to or failure of this product resulting from accident, abuse, misuse or use for other than its
    intended purpose.
6. Damage to or failure of this product caused by the use of detergents, cleaners, chemicals or utensils
    other than those recommended in all instructions supplied with the product. 
7. Damage to or failure of parts or systems resulting from unauthorized modifications made to this product.
Disclaimer of implied warranties; limitation of remedies
Customer’s sole and exclusive remedy under this limited warranty shall be product repair as provided herein.
Implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to 
one year or the shortest period allowed by law. Sears shall not be liable for incidental or consequential 
damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential 
damages, or limitation on the duration of implied warranties of merchantability or fitness, so these exclusions 
or limitations may not apply to you.
This warranty applies only while this appliance is used in the United States or Canada.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Sears Brands Management Corporation, Hoffman Estates, IL 60179
Sears Canada Inc., Toronto, Ontario, Canada M5B 2C3
WARRANTY