Keurig 20 K400 Instruction Manual
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3 1 KEURIG® CARAFE OPERATION The unique Keurig® Carafe was specifically designed for use with the Keurig® Plus Series brewer. To connect the Keurig® Carafe to the brewer, make sure the Keurig® Carafe is securely inserted into the brewer. The Keurig® Plus Series brewer contains a sensory system that determines when the Keurig® Carafe is in place and it is safe to begin brewing. If the Keurig® Carafe is not in place or is incorrectly inserted, the brewing process will not begin. If the Keurig® Carafe is removed during brewing, brewing will stop. To maintain the ideal combination of taste, freshness, and temperature, we recommend preheating the Keurig® Carafe. To preheat the Keurig® Carafe, fill it with hot water for approximately 30 seconds and then pour out entirely prior to placing the Keurig® Carafe into the brewer. CAUTION: • Make sure the Keurig® Carafe is empty before each use. • After brewing, the Keurig® Carafe will contain extremely hot liquid. Take care when pouring from the Keurig® Carafe. Never place your hand over the Keurig® Carafe where hot steam is venting. Never allow children to use the Keurig® Carafe or operate the brewer without adult supervision. Press the Power Button to terminate the brew process. Follow the instructions on the Touch Display before removing the Keurig® Carafe. The brewer will return to the home screen. Remove and discard the used K-Carafe® pod. • There is extremely hot water in the Pod Holder during the brew process. • To avoid risk of injury, do not lift the Handle during the brewing process. • HAND-WASH ONLY. DO NOT SUBMERGE. DO NOT MICROWAVE. NOTE: CARAFE NOT INCLUDED WITH BREWER. 2 | TIPS & MAINTENANCE
3 2 CARING FOR YOUR BREWER CONTINUE Time to replace the Water Filter! NOT NOWYES Water Filter Replaced? NOT NOW WATER FILTER ALERT Your brewer is designed to deliver the perfect cup time after time, year after year. To keep it working at peak performance, your Keurig® Plus Series brewer will let you know when it needs a little attention. TIME TO REPLACE THE KEURIG® WATER FILTER (VISIT KEURIG.COM TO PURCHASE) Your brewer will indicate “Time to replace the Water Filter.” after every 1,000 ounces or two months. Once you’ve replaced the Keurig® Water Filter, press YES to reset the WATER FILTER REMINDER notices.
3 3 SORRY, BREW INTERRUPTED Your brewer will indicate “Sorry, brew interrupted” if there is a problem brewing. To clear the problem, slowly lift and lower the Handle, remove the pod, and attempt a cleansing brew (see page 11). SORRY, THERE IS A PROBLEM If the brewer indicates “Sorry, there is a problem” coffee grounds may be stuck in the Entrance Needle. To release the clogged Needle, please refer to the instructions on page 28. Sorry, brew interrupted.CAUTION: WATER UNDER PRESSURE Slowly open handle, remove pod, and lower handle. Perform Needle Maintenance if problem persists. Questions? Refer to User Guide or call 1-866-901-BREW.Sorry, there is a problem.CAUTION: WATER UNDER PRESSURE Slowly open handle, remove pod, and lower handle. Perform Needle Maintenance if problem persists. Questions? Refer to User Guide or call 1-866-901-BREW. 2 | TIPS & MAINTENANCE
3 4 CONTINUE Time to descale the brewer! NOT NOWOK Descaling is good maintenance. Go to www.keurig.com for instructions. CANCEL TIME TO DESCALE THE BREWER Depending on the mineral content of your water, calcium deposits or scale may build up in your brewer, this is why we recommend using bottled or filtered water. Scale is non-toxic but if left unattended can hinder brewer performance. Regularly descaling your brewer every three to six months helps maintain the heating element, and other internal parts that come in contact with water. Calcium deposits may build up faster, making it necessary to descale more often. You should promptly descale when the Touch Display indicates “Time to descale the brewer!” However, even if this is not indicated, you should continue to descale your brewer every three to six months. CARING FOR YOUR BREWER
3 5 DESCALING YOUR BREWER Before you begin, you will need a large mug, fresh water, Keurig® Descaling Solution, and access to a sink. Do not use a paper cup. • Empty the water from the Water Reservoir. If there is a Keurig® Water Filter, remove and set aside. STEP 1: FIRST DESCALING SOLUTION RINSE • Press and hold the Power Button to power the brewer off. • Pour the entire bottle of Keurig® Descaling Solution into the Water Reservoir. Then fill the empty bottle with water and pour into the Water Reservoir. Press and hold the Power Button to turn the brewer back on. • Place a large mug on the Drip Tray and run a cleansing brew by lifting and lowering the Handle, selecting a 10 ounce Brew Size and pressing the Brew Button. The brewer will stop dispensing after 10 ounces. Do not use a Keurig brand pod. Pour the contents of the mug into the sink. STEP 2: SECOND DESCALING SOLUTION RINSE • Repeat the cleansing brew process until the Touch Display indicates “More Water Please.” Let the brewer stand for at least 30 minutes while still on. • After 30 minutes, discard any residual solution and rinse the Water Reservoir thoroughly. STEP 3: FRESH WATER RINSE • Ensure the Water Reservoir is filled with fresh water to and not beyond the MAX FILL line. • Place a large mug on the Drip Tray and run a cleansing brew. Pour the contents of the mug into the sink. • Repeat the cleansing brew process at least 12 times. You may need to refill the Water Reservoir at least one time during this process. NOTE: If “Time to descale the brewer!” is still indicated after completing the procedure, repeat the descaling procedure above. 2 | TIPS & MAINTENANCE
3 6 CARING FOR YOUR BREWER DESCALING YOUR BREWER (CONTINUED) The cleaning action of Keurig® Descaling Solution may result in a foam dispensed from the brewer. This is natural, as the solution is reacting with the scale inside. For a brewer that is heavily scaled, the brewer may not fill properly after the descaler is added. If this occurs, you may see only a small or no output dispensed followed by the sound of air blowing out. If this occurs: • Turn off and unplug the brewer. • If there is Keurig® Descaling Solution in the Water Reservoir, discard the contents, rinse the Water Reservoir thoroughly and refill with bottled or filtered water. • Plug the brewer back in, power on, and repeat STEP 3: FRESH WATER RINSE (refer to page 35). The brewer should begin to function normally as the solution is rinsed out and the scale is removed. If the problem persists, allow the brewer to sit unplugged for at least 30 minutes then continue with the fresh water rinse. Scan this QR code with your smartphone for step-by-step videos on cleaning, descaling, and more. Or if you prefer, you can watch the videos online at Keurig.com
37 2 | TIPS & MAINTENANCERECYCLING K-MUG® AND K-CARAFE® PODS 5 For more information visit www.KeurigRecycling.com The plastic cups of K-Mug™ and K-Carafe® pods can be recycled wherever #5 plastic is accepted. #5 plastic may not be recyclable in your community today, so please check locally with your municipality or waste hauler, or visit KeurigRecycling.com for more information. 1. Once brewing is complete, lift the Handle and carefully remove the K-Mug™ or K-Carafe® pod by holding the outer rim.CAUTION: The K-Mug™ or K-Carafe® pod will be hot after brewing. Use caution when removing. Allow it to cool completely before handling. 3. Once separated, discard the lid and the attached filter. Recycle the pod’s plastic cup wherever #5 plastic is accepted. 2. Once cool, separate the lid and filter from the cup. The filter will adhere to the lid.
3 8 TROUBLESHOOTING BREWER DOES NOT HAVE POWER • Plug the brewer into an independent outlet without dimmer control. • Check to be sure that the brewer is plugged in securely. • Plug the brewer into a different outlet. • Reset your home’s circuit breaker if necessary. • Press and hold the Power Button and ensure the Touch Display is illuminated. BREWER WILL NOT BREW • After placing a pod in the Pod Holder, make sure the Handle is lowered completely and the Touch Display displays the appropriate brew screen. Follow the brewing instructions in SECTION 1 (refer to pages 12 – 13). • If the Touch Display indicates “More Water Please” add water to the Water Reservoir or make sure the Water Reservoir is seated properly in its Base. • If the Touch Display indicates “More Water Please” even after refilling, remove the Water Reservoir and empty the water. Then thoroughly clean (refer to page 25). Fill the Water Reservoir to the MAX FILL line, return it to the brewer and ensure it is seated properly in its Base. • The Pod Holder may need to be cleaned (refer to pages 26 – 27) or the brewer may need to be descaled (refer to pages 34 – 36). • If you have completed the above procedure two times and this situation persists, contact Customer Service at 1.866.901.BREW (2739). BREWER BREWS ONLY A PARTIAL CUP • Clean the Pod Holder if necessary (refer to pages 26 – 27). • The Water Reservoir may have been removed during brewing. Replace the Water Reservoir and perform a cleansing brew (refer to page 11) without a pod. • Descale the brewer (refer to pages 34– 36). • If you have repeated the descale procedure on your brewer two times and it is still only brewing a partial cup, contact Customer Service at 1.866.901.BREW (2739).
3 9 3 | TROUBLESHOOTING BREWER SHUTS OFF OR TURNS ON AUTOMATICALLY • Check to make sure that the AUTO ON/OFF settings have not been set (refer to page 20). THE TOUCH DISPLAY INDICATES “MORE WATER PLEASE.” • If the water level is not low, remove the Water Reservoir and empty the water. Then thoroughly clean (refer to page 25). Fill the Water Reservoir to the MAX FILL line, return it to the brewer, and ensure it is seated properly in its Base. THE TOUCH DISPLAY INDICATES “SORRY, BREW INTERRUPTED.”OR “SORRY, THERE IS A PROBLEM.” • These screens indicate there are coffee grounds stuck in the Entrance Needle. Use caution and slowly lift the Handle and remove the pod from the brewer. To release the clogged Needle,please refer to the instructions on page 28. STILL HAVING TROUBLE? VISIT KEURIG.COM FOR MORE INFORMATION.
40 WARRANTY LIMITED ONE YEAR WARRANTY Keurig warrants that your brewer will be free of defects in materials or workmanship under normal home use for one year from the date of purchase. It is recommended that you fill out and return the warranty card enclosed with your brewer so that your purchase information will be stored in our system. Keurig will, at its option, repair or replace a defective brewer without charge upon its receipt and proof of the date of purchase. If a replacement brewer is necessary to service this warranty, the replacement brewer may be new or reconditioned. If a replacement brewer is sent, a new limited one year warranty will be applied to the replacement brewer. This warranty only applies to brewers operated in the United States and Canada. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state and, in the case of Canada, from province to province. The Keurig® Plus Series brewer is designed to only work with Keurig® brand pods. Any damage to or malfunction of your brewer resulting from the use of non-Keurig® brand pods and accessories may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use. WHAT IS NOT COVERED BY THE LIMITED WARRANTY? THIS WARRANTY DOES NOT COVER CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND DOES NOT COVER INCIDENTAL COSTS AND EXPENSES RESULTING FROM ANY BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE. Some states or provinces do not allow the exclusion or limitations of incidental or consequential damages, so the above limitation or exclusion may not apply to you depending on the state or province of purchase. Nor does this warranty cover damages caused by use of non-Keurig® brand pods or accessories, services performed by anyone other than Keurig® or its authorized service providers, use of parts other than genuine Keurig® parts, or external causes such as abuse, misuse, inappropriate power supply, or acts of God.