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7Troubleshooting
Getting help from your camera
Your camera offers a built-in Help system. It describes every setting for every menu 
choice. If you learn nothing else about your camera, learn how to use on-camera Help. 
Turning on camera Help 
Press the Menu 
then make a menu choice.
Scroll through a Help topic. Press the Info
1
button.
2
button,
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							36www.kodak.com/go/support Troubleshooting
Troubleshooting
Camera problems
StatusSolution
Camera does not 
turn on■Make sure the batteries are installed correctly (see page 1).
■Make sure batteries are new. If batteries are rechargeable, make 
sure they are fully charged (see charger documentation).
Camera does not turn 
off
Camera buttons and 
controls do not 
function
In Review, a blue or 
black screen is 
displayed instead of 
a picture■Tr a n s f e r  all pictures to the computer (see page 31).
■Take another picture.
Pictures remaining 
number does not 
decrease after taking a 
picture■Continue taking pictures. The camera is operating normally.
(The camera estimates the number of pictures remaining after each 
picture is taken, based on picture size and content.)
Flash does not fire■Check the flash setting, and change as needed (see page 7).
NOTE:  The flash does not fire in all modes.
Memory card is almost 
or entirely full ■Transfer the pictures to the computer (see page 31).
■Delete pictures from the card (see page 16) or insert a new card.
Battery life is short■Make sure the correct battery type is installed (see page 44).
■Insert new/charged batteries (see page 1).
■See Extending battery life, page 44.
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Computer/connectivity problems
You cannot take a 
picture■Turn the camera off, then on again.
■Depress the Shutter button all the way (see page 4).
■Insert new/charged batteries in the correct orientation (see 
page 1).
■Memory is full. Transfer pictures to the computer (see page 31), 
delete pictures (see page 16), or insert another card.
Memory card not 
recognized or camera 
freezes with card■Remove and reinsert the card (see page 3). 
IMPORTANT: Insert a card until it clicks.
■Card may be corrupted. Format the card in the camera (see 
page 30).
■Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the 
desired picture/video■To view pictures on a card or in internal memory, see page 16.
StatusSolution
Slide Show does not 
run on an external 
video device■Adjust the camera Video Out setting (see page 29).
■Make sure the external device settings are correct. (See the 
device’s user guide).
Computer does not 
communicate with 
the camera■Turn off the camera, then turn it back on.
■Make sure the batteries are charged and installed correctly (see 
page 1).
■Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is 
connected to the camera and directly to the computer (not 
through a USB hub). See page 31. Then turn on the camera.
IMPORTANT: Use only the cable included with this camera! 
■See KODAK Software Help at www.kodak.com/go/camerasw.
StatusSolution
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							38www.kodak.com/go/support Troubleshooting
Picture quality problems
Direct printing (PICTBRIDGE enabled printer) problems
StatusSolution
Picture is not clear■Clean the lens (see page 42).
■Place the camera on a flat, steady surface or use a tripod (especially 
in low light).
■Use a larger picture size (see page 27).
■If you’re manually adjusting the ISO speed, realize that a high ISO 
setting may cause grainy pictures (see page 28).
Picture is too dark■Reposition the camera for more available light.
■Use Fill flash (see page 7) or change your position so light is not 
behind the subject.
■Move so that the distance between you and the subject is within the 
effective flash range. (See Camera Specifications starting on 
page 40.)
Picture is too light■Reposition the camera to reduce the amount of available light.
■Turn the flash off (see page 7).
■Move so that the distance between you and the subject is within the 
effective flash range. (See Camera Specifications starting on 
page 40.)
Status Solution
Cannot find the 
desired picture■Use the Direct printing menu to change the image storage location.
The Direct printing 
menu interface turns 
off■Press any camera button to redisplay the menu.
Cannot print pictures■Make sure there is a connection between the camera and the 
printer (see page 32).
■Make sure the printer and the camera have power.
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Getting help on the Web
Camera
Software
Other
Camera or printer 
displays an error 
message■Follow the prompts to resolve the issue.
Get support for your product (FAQs, troubleshooting 
information, arrange for repairs, etc.)www.kodak.com/go/c122support
See step-by-step solutions and repair informationwww.kodak.com/go/itg
Purchase camera accessorieswww.kodak.com/go/c122accessories
Download the latest camera firmware and softwarewww.kodak.com/go/c122downloads 
See online demonstrations of your camerawww.kodak.com/go/howto
Register your camerawww.kodak.com/go/register
Chat, email, write, or phone Kodak 
(Chat not available in all languages)www.kodak.com/go/contact
Download and get Help with other KODAK Softwarewww.kodak.com/go/camerasw
Download KODAK EASYSHARE Softwarewww.kodak.com/go/easysharesw 
(or see Help in EASYSHARE Software)
Get help with the WINDOWS OS and working with 
digital pictureswww.kodak.com/go/pcbasics
Get support for cameras, software, accessories, morewww.kodak.com/go/support
Get information on KODAK All-in-One Printerswww.kodak.com/go/inkjet 
Status Solution
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8Appendix
Camera specifications
CCD—1/2.5-type
Effective pixels—8.1 MP (3304 x 2480) 
LCD—2.4 in. (6.1 cm) LCD; 112 pixels; 4:3 aspect ratio
Image storage—Optional SD/SDHC Card   (The SD logo is a trademark of the 
SD Card Association.) Maximum supported card size: 32 GB
Internal storage capacity—16 MB internal memory (8.5 MB available for image 
storage. 1 MB equals one million bytes.)
Taking lens—f/4.5; 35 mm equivalent: 38 mm
Lens protection—Built-in
Digital zoom—5X continuous
Shutter speed—1/8–1/1400 seconds
Long time exposure—0.5–8 seconds
ISO speed—Auto: 80–250; Manual: 80, 100, 200, 400, 800, 1000
Exposure compensation—+/-2.0 EV with 1/3 EV step
White Balance—Auto, Daylight, Tungsten, Fluorescent, Open Shade
Electronic Flash—Auto flash; Auto, Fill, Red Eye, Off; Guide No. 7 (m); working 
range @ ISO 250: 0.3–2.4 m (1–7.9 ft) @ wide 
Self-timer mode—10 second, 2 second, 2 picture timer
Capture modes—Auto, Scene modes, Video
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Image file format—
Still: EXIF 2.21 (JPEG compression); file organization DCF
Video: QUICKTIME (CODEC Motion JPEG; audio:  -Law)
Picture size—8 MP (4:3): 3264 x 2448 pixels 
7 MP (3:2): 3264 x 2176 pixels 
6 MP (16:9): 3264 x 1836 pixels 
5 MP (4:3): 2592 x 1944 pixels 
3 MP (4:3): 2048 x 1536 pixels 
2 MP (16:9): 1920 x 1080 pixels 
1 MP (4:3): 1280 x 960 pixels 
Color modes—High Color, Natural Color, Low Color, Black & White, Sepia
Sharpness modes—Sharp, Normal, Soft
Video capture—4 GB maximum; VGA (640 x 480 @ 30 fps)
Communication with computer—USB 2.0 full speed (PIMA 15740 protocol); via 
KODAK Camera USB Cable, Micro B / 5-Pin
Video output—NTSC or PAL
Microphone—Ye s
Beeper—Ye s
PICTBRIDGE support—Ye s
Power—KODAK MAX Alkaline Batteries AA; KODAK Ni-MH Rechargeable Digital 
Camera Batteries AA; KODAK Ni-MH Rechargeable Digital Camera Batteries AA
Tripod mount—1/4 inch
Size—89.9 x 61.8 x 28.6 mm (3.5 x 2.4 x 1.1 in.) @ power off
Weight—145 g (5.1 oz) with batteries and card
Operating temperature—0–40
°C (32–104°F)
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							42www.kodak.com/go/support Appendix
Care and maintenance
■If you suspect water has gotten inside the camera, remove the batteries and card. 
Allow all components to air-dry for at least 24 hours before using the camera.
■Blow gently on the lens or LCD to remove dust and dirt. Wipe gently with a soft, 
lint-free cloth or an untreated lens-cleaning tissue. Do not use cleaning solutions 
unless designed specifically for camera lenses. Do not allow chemicals, such as 
suntan lotion, to contact painted surfaces.
■Service agreements may be available in your country. Contact a dealer of KODAK 
Products for more information.
■For digital camera disposal or recycling information, contact your local authorities. 
In the US, go to the Electronics Industry Alliance site at www.eiae.org or Kodak at 
www.kodak.com/go/c122support.
Upgrading your software and firmware
Download the latest versions of KODAK Software and the camera firmware (the 
software that runs on the camera). Go to www.kodak.com/go/c122downloads.
Storage capacities
The LCD displays the approximate number of pictures (or minutes/seconds of video) 
remaining. For average SD Card capacities, go to www.kodak.com/go/SDcapacities. 
Actual storage capacity varies depending on subject composition, card size, and other 
factors. You may be able to store more or fewer pictures and videos. 
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Important safety instructions
CAUTION:
Do not disassemble this product; there are no user-serviceable parts 
inside. Refer servicing to qualified service personnel. KODAK AC Adapters 
and Battery Chargers are intended for indoor use only. The use of 
controls, adjustments, or procedures other than those specified herein 
may result in exposure to shock and/or electrical or mechanical hazards. If 
the LCD breaks, do not touch the glass or liquid. Contact Kodak customer 
support.
■The use of an accessory that is not recommended by Kodak may cause fire, electric 
shock, or injury. For approved accessories, go to www.kodak/go/accessories.
■Use only a USB-certified computer equipped with a current-limiting motherboard. 
Contact your computer manufacturer if you have questions.
■If using this product in an airplane, observe all instructions of the airline.
■When removing the batteries, allow them to cool; they may be hot.
■Follow all warnings and instructions supplied by the battery manufacturer.
■Use only batteries approved for this product to avoid risk of explosion.
■Keep batteries out of the reach of children.
■Do not allow batteries to touch metal objects, including coins. Otherwise, a battery 
may short circuit, discharge energy, become hot, or leak.
■Do not disassemble, install backward, or expose batteries to liquid, moisture, fire, 
or extreme temperature.
■Remove the batteries when the product is stored for an extended period of time. In 
the unlikely event that battery fluid leaks inside the product, contact Kodak 
customer support.
■In the unlikely event that battery fluid leaks onto your skin, wash immediately with 
water and contact your local health provider. For additional health-related 
information, contact your local Kodak customer support.
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							44www.kodak.com/go/support Appendix
■Go to www.kodak.com/go/reach for information about the presence of substances 
included on the candidate list according to article 59(1) of Regulation (EC) No. 
1907/2006 (REACH). 
■Dispose of batteries according to local and national regulations. Go to 
www.kodak.com/go/kes.
■Do not charge non-rechargeable batteries.
For more information on batteries, go to www.kodak.com/go/batterychart.
Battery replacement, battery life
KODAK MAX Alkaline Batteries AA: 250 pictures. Battery life per CIPA testing 
method. (Approx. number of pictures in Auto mode, using an SD Card.) Actual life 
may vary based on usage. For other compatible batteries, see the Power section in 
Camera specifications, page 40.
Extending battery life
■Charge Ni-MH batteries when they are nearly depleted.
■Dirt on the battery contacts can affect battery life. Wipe the contacts with a clean, 
dry cloth before loading batteries in the camera.
■Battery performance is reduced at temperatures below 41° F (5° C). When using 
your camera in cold weather, carry spare batteries and keep them warm. Do not 
discard cold batteries that do not work; when they return to room temperature, 
they may be usable. 
Limited warranty
Kodak warrants its digital cameras and accessories (excluding batteries) to be free 
from malfunctions and defects in both materials and workmanship for the warranty 
period specified on your KODAK Product packaging. Retain the original dated sales 
receipt. Proof of purchase date is required with any request for warranty repair. 
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