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Kyocera KM 4050 User Manual

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    							Troubleshooting 
    OPERATION GUIDE6-5 Cannot connect to 
    Authentication Server.– Press [End] and check the following 
    items:
    • Registration to Authentication 
    Serve
    • Password and computer address 
    for Authentication Server
    • Connection of Network—
    Cannot duplex print 
    this paper type.Did you select a paper size/
    type that cannot be duplex 
    printed?Select the available paper size/type.
    Press [Continue] to print without 
    using Duplex.3-13
    Cannot execute this 
    job.– This job is canceled because it is 
    restricted by Job Accounting. Press 
    [End].—
    Cannot offset this 
    paper type.Did you select a paper size 
    (A3, B4, A5-R, B6-R, Folio, 
    Ledger, Statement and 8K) 
    that cannot be offset?Select the available paper size.
    Press [Continue] to print without 
    using Offset.3-16
    Cannot punch this 
    paper type.Did you select a paper size/
    type that cannot be 
    punched?Select the available paper size/type.
    Press [Continue] to print without 
    using Punch.—
    Cannot staple this 
    paper type.Did you select a paper size/
    type that cannot be stapled?Select the available paper size/type.
    Press [Continue] to print without 
    using Staple.—
    Check the cover.Is there any cover which is 
    open?Close the cover indicated on the 
    touch panel.—
    Check the document 
    processor.Is the document processor 
    open?Close the document processor. —
    Is the top cover of the 
    document processor open?Close the top cover of the document 
    processor.6-23
    Check the finisher.Is the built-in finisher or the 
    document finisher set 
    correctly?Set the built-in finisher or the 
    document finisher correctly. For 
    details, refer to the respective 
    Operation Guides.—
    Is the built-in finisher tray set 
    correctly?Set the built-in finisher tray correctly. —
    Clean the slit glass.– Clean the slit glass using the 
    attached cleaning cloth.5-3 Error Message Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    6-6OPERATION GUIDE Empty the punch 
    waste box.– The punch waste box of the 
    document finisher or 3,000-sheet 
    capacity document finisher is full.
    Follow the instruction on the touch 
    panel to empty the punch waste box.—
    Failed to specify Job 
    Accounting.– This job is canceled. Press [End]. —
    Failed to store job 
    retention data.– This job is canceled. Press [End]. —
    FAX box limit 
    exceeded.– FAX box is full, and no further storage 
    is available. This job is canceled. 
    Press [End].—
    Finisher tray is full of 
    paper.Is the acceptable storage 
    capacity exceeded for the 
    document finisher tray?Remove paper from the document 
    finisher tray.
    If printing can be restarted, the touch 
    panel display will prompt you to press 
    [Continue]. Then press [Continue].—
    Folding tray is full of 
    paper.Is the acceptable storage 
    capacity exceeded for the 
    folding tray of the 3,000-
    sheet capacity document 
    finisher?Remove paper from the folding tray. —
    Hard Disk error.
    Job is canceled. 
    Press [End].
    ##– An error has occurred on the hard 
    disk. The possible error codes and 
    their descriptions are as follows.
    01: Initialization error. Initialize the 
    hard disk.
    04: Insufficient space on the hard 
    disk to complete this operation. Move 
    or delete data stored on the hard disk 
    to increase available space.—
    Incorrect Account ID.– The Account ID does not match. 
    Check the registered Account ID.—
    Incorrect Login User 
    Name or Password.– Enter correct login user name or 
    password.—
    Job Accounting 
    restriction exceeded.Is the acceptable printing 
    count restricted by Job 
    Accounting exceeded?The printing count exceeded the 
    acceptable count restricted by Job 
    Accounting. Cannot print any more. 
    This job is canceled. Press [End].—
    Job Separator is full of 
    paper.Is the maximum capacity of 
    the job separator exceeded?Remove paper from the job separator 
    and press [Continue] to resume 
    printing.— Error Message Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    OPERATION GUIDE6-7 KPDL Error.– PostScript error has occurred.
    Job is canceled. Press [End].—
    Mailbox tray is full of 
    paper.– Remove paper from the mailbox tray. —
    Memory card error.– Memory card is removed while it is 
    accessed. Insert the memory card.—
    An invalid memory card is inserted. 
    Insert the correct memory card.—
    Memory card error.
    Job is canceled.
    Press [End].
    ##–An error has occurred on the memory 
    card. The possible error codes and 
    their descriptions are as follows.
    01: Format error. Format the memory 
    card again.
    04: Insufficient space on the memory 
    card to complete this operation. Move 
    or delete data stored on the memory 
    card to increase available space.—
    Memory is full.– Unable to continue the job as the 
    memory is used up.
    Press [Continue] to print the scanned 
    pages. The print job cannot be 
    processed completely.
    Press [Cancel] to cancel the job.—
    Paper jam.– If a paper jam occurs, the machine 
    will stop and the location of the jam 
    will be indicated on the touch panel. 
    Leave the machine on and follow the 
    instruction to remove the jammed 
    paper.6-12
    Print overrun.– Warning. Low printer memory. The 
    job was paused. Press [Continue] to 
    resume the job.—
    Removable memory 
    error.– This job is canceled. Press [End]. —
    Removable memory 
    was removed.– Press [End]. —
    Replace all originals 
    and press [Continue].– Remove originals from the document 
    processor, put them in the original 
    order, and place them. Press 
    [Continue] to resume printing.
    Press [Cancel] to cancel the job.2-42 Error Message Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    6-8OPERATION GUIDE Replace the waste 
    toner box.– The waste toner box is full. Replace 
    the waste toner box.5-7
    Reset all originals in 
    document processor.Is there any original left in 
    the document processor?Remove originals from the document 
    processor.—
    Scanner memory is 
    full.– Scanning cannot be performed due 
    to insufficient memory of scanner. 
    Job is canceled. Press [End].—
    Is the acceptable scanning 
    count exceeded?Press [Continue] to print, send or 
    store the scanned pages. Press 
    [Cancel] to cancel printing, sending 
    or storing.— Error Message Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    OPERATION GUIDE6-9 Send Error. 
    Job is canceled. Press 
    [End].
    ####– An error has occurred during 
    transmission. The possible error 
    codes and their descriptions are as 
    follows.
    1101: The server name of the SMTP 
    server is not set correctly or the host 
    name is incorrect when sending scan 
    data to an FTP server. Use 
    COMMAND CENTER and register 
    the SMTP server name and the host 
    name correctly.
    1102: The login user name is 
    incorrect or the domain name has not 
    been entered. Enter login user name, 
    domain name and password 
    correctly.
    1103: The network path name is 
    incorrect or you do not have access 
    to the folder specified. Use 
    COMMAND CENTER and register 
    the path name correctly.
    1104: No recipient address. Enter E-
    mail address correctly.
    1105: E-mail - The SMTP protocol 
    setting is turned off. Use COMMAND 
    CENTER and turn on the SMTP 
    protocol setting.
    Scan to PC (SMB) - SMB setting is 
    turned off. Use COMMAND CENTER 
    and turn on the SMB setting.
    Scan to PC (FTP) - FTP setting is 
    turned off. Use COMMAND CENTER 
    and turn on the FTP setting.
    1106: The sender address setting 
    under E-mail: SMTP is not registered. 
    Use COMMAND CENTER and 
    register the sender address.2-12
    —
    3-19
    3-19
    2-12
    2-12 Error Message Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    6-10OPERATION GUIDE Send Error.
    Job is canceled. Press 
    [End].
    ####– 2101, 2102, 2201, 2202, 2203, 3101: 
    The network cable is disconnected or 
    the hub that it is connected to is not 
    operating properly. Check the cable 
    and the hub. Otherwise, the server 
    name or the host name of the SMTP 
    server is not set correctly. Use 
    COMMAND CENTER and register 
    the SMTP server name and the host 
    name correctly.
    2204: The E-mail size exceeds the 
    acceptable send data capacity. 
    Decrease the size or resolution of the 
    scanned data to be transmitted and 
    resend the E-mail.
    9181: The scanned original exceeds 
    the acceptable number of pages of 
    999. Send the excess pages 
    separately.2-12
    —
    —
    Set the folding tray.Is the folding tray correctly 
    set to the 3,000-sheet 
    capacity document finisher?Set the folding tray correctly to the 
    3,000-sheet capacity document 
    finisher. For details, refer to the 
    Operation Guide of the 3,000-sheet 
    capacity document finisher.—
    Set the folding unit.Is the folding unit correctly 
    set to the 3,000-sheet 
    capacity document finisher?Set the folding unit correctly to the 
    3,000-sheet capacity document 
    finisher. For details, refer to the 
    Operation Guide of the 3,000-sheet 
    capacity document finisher.—
    Set the punch waste 
    box.– The punch waste box of the 
    document finisher or 3,000-sheet 
    capacity document finisher is not set 
    correctly.
    Follow the instruction on the touch 
    panel to set the punch waste box 
    correctly.—
    Set the waste toner 
    box.– The waste toner box is not set 
    correctly. Set it correctly.5-7
    Staple error.– If a staple error occurs, the machine 
    will stop and the corrective action will 
    be indicated on the touch panel.
    Leave the machine on and follow the 
    instruction to take an appropriate 
    action.— Error Message Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    OPERATION GUIDE6-11 Staple jam.– If a staple jam occurs, the machine 
    will stop and the location of the jam 
    will be indicated on the touch panel.
    Leave the machine on and follow the 
    instruction to remove the jammed 
    staple.4-8
    The memory card is 
    not formatted.Is the memory card 
    formatted?Format the memory card. —
    The phone receiver is 
    off the hook.– Put down the receiver. —
    The removal memory 
    is not formatted.Is the removable memory 
    formatted by this machine?Use the removable memory 
    formatted by this machine. —
    The source file is not 
    found.– The specified file is not found. This 
    job is canceled. Press [End].—
    Top tray of the 
    machine is full of 
    paper.– Remove paper from the top tray, and 
    press [Continue] to resume the job.—
    Tray # is full of paper.Is the acceptable storage 
    capacity exceeded for any of 
    the trays A to C of the 3,000-
    sheet capacity document 
    finisher?Remove paper from the tray # 
    indicated on the touch panel.
    If the tray B or C is full of paper, press 
    [Continue] to resume printing.—
    Warning low memory.– Further scanning cannot be 
    performed by insufficient memory
    Press [Continue] to print the scanned 
    pages. Press [Cancel] to cancel the 
    printing job— Error Message Checkpoints Corrective ActionsReference 
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    							Troubleshooting 
    6-12OPERATION GUIDE
    Clearing Paper Jams
    If a paper jam 
    occurs, the touch 
    panel will display 
    Paper misfeed and 
    the machine will 
    stop. Refer to these 
    procedures to 
    remove the jammed 
    paper.
    Jam Location Indicators
    If a paper jam occurs, the location of the jam will be displayed by the 
    alphabet, which corresponds to the specific component in the machine as 
    the following figure with clearing instructions.
    St at us10/5/2006    10:10Hold JAM*** Job No.: Job Name: User Name:JOB001 0001ABCD E F
    1.Open left cover 1 of the machine
    Paper j am.
      a nd  re mo ve  a ny pa pe r th a t i s i nsi d e .
    2 .O p e n  ca sse tte  1 .
    3.Remove the paper.
    4.Re se t the  ca sse tte
      a nd  cl o se  th e  co ve r.
    02/08
    I
    IIIIGEE
    FF
    ABCC
    DD
    H
    III
    I
    I
    IStat us10/5/2006    10:10Hold JAM*** Job No.: Job Name: User Name:JOB001 0001ABCD EF
    1.Open left cover 1 of the machine.
    Paper jam.
    2.Remove the paper.
    3.Hold the handle to lift
      the dupl ex uni t.
    4.Remove the paper.
    5.Close the cover.
    02/05
    Paper Jam 
    Location IndicatorPaper Jam Location Reference Page
    ACassette 16-13
    BCassette 26-15
    C Cassette 3 or 4 (Option)6-16
    D Multi Purpose Tray6-17
    E Inside the left cover 1, 2 or 36-17
    F Duplex unit6-18
    G Job separator output port (Option) —
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    							Troubleshooting 
    OPERATION GUIDE6-13 After you remove the jam, the machine will warm up again and the error 
    message will be cleared. The machine resumes with the page which jam 
    has occurred.
    Precautions of the Paper Jam
    • Do not reuse jammed papers.
    • If the paper tears during removal, be sure to remove any loose scraps 
    of paper from the machine inside. Scraps of paper left in the machine 
    could cause subsequent jamming.
    • Discard the paper that jammed in the optional document finisher or 
    3,000-sheet capacity document finisher. The page which jam has 
    occurred will be printed again.
    WARNING: High voltage is present in the charger section. Take 
    sufficient care when working in this area, as there is a danger of electrical 
    shock.
    CAUTION: The fixing unit is extremely hot. Take sufficient care when 
    working in this area, as there is a danger of getting burned.
    Cassette 1
    Follow the steps below to clear paper jams in cassette 1.
    1Pull up left cover 1 lever and 
    open left cover 1. H Document processor (Option)6-23
    I Document finisher (Option)6-24 Paper Jam 
    Location IndicatorPaper Jam Location Reference Page
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    							Troubleshooting 
    6-14OPERATION GUIDE
    2Remove the jammed paper.
    3Pull out cassette 1.
    4Remove the jammed paper.
    If the paper tears, remove 
    every loose scrap from inside 
    the machine.
    5Push cassette 1 back in place securely.
    6Press the specified position to 
    close left cover 1.
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