Lenovo Ideapad 100 14iby User Guide

							Chapter 4. Troubleshooting
27
Sound problems
No sound can be heard 
from the speaker even 
when the volume is turned 
up.•
Make sure that:
- The Mute function is off.
- The combo audio jack is not being used.
- Speakers are selected as the playback device.
Battery pack problems
Your computer shuts down 
before the battery status 
indicator shows empty.
-or -
Your computer operates 
after the battery status 
indicator shows empty. •
Discharge and recharge the battery pack.
The computer does not 
operate with a fully 
charged battery pack. •
The surge protector in the battery pack might be active. 
Turn off the computer for one minute to reset the protector; 
then turn on the computer again.
A hard disk drive problem
The hard disk drive does 
not work. •
Make sure that the hard disk drive is included in the  Boot 
menu in the BIOS se tup utility correctly.
OneKey Recovery System problems
Backup cannot be made. •Make sure that you are currently using a Windows operating 
system.
• There may not be enough space to store the backed-up data. 
You will need to free more hard disk space on your backups 
partition.
Failure to restore system 
partition to factory default. •
The system partition (e.g. the partition size or the drive 
capacity of C) has been modified. 
						

							28
Chapter 4. Troubleshooting
Other problems
Your computer does not 
respond.•
To turn off your computer, press and hold the Power button 
for four seconds or more. If the computer still does not 
respond, remove the AC power adapter.
• Your computer might lock when it enters sleep mode during 
a communication operation. Disable the sleep timer when 
you are working on the network.
The computer does not 
start from a device you 
want. •
See the  Boot menu of the BIOS setup utility. Make sure that 
the BIOS setup utility is set so  that the computer starts from 
the device you want.
• Also make sure that the device from which the computer 
starts is enabled. Make sure that the device is included in the 
Boot  menu in the BIOS setup utility correctly.
• While turned off, press the Novo  button to select the device 
you want the computer to start from.
The connected external 
device does not work. •
Do  not connect or disconnect any ex ternal device cables other 
than USB while the computer power is on. Otherwise, you 
might damage your computer.
• When using high power consumption external devices such 
as an external USB optical disk drive, use an external device 
power adapter. Otherwise, the device may not be recognized, 
or the system may shut down as a result. 
						

							29
Appendix A. CRU instructions
Removing the keyboard 
 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
To remove the keyboard, do the following:
1Turn off the computer. Disconnect the AC powe r adapter and all cables from the computer.
2Close the computer display, and then turn the computer over.
3Remove the screws that secure the keyboard  .
Lenovo ideapad 100-14IBY
Lenovo ideapad 100-15IBY
4Turn the computer over, and then open the computer display.
5Push the keyboard with the tip of an unfolded  paper clip (or similar object without a sharp 
tip) through the screw hole on the back cover.
a
11
1
1
1 
						

							30
Appendix A. CRU instructions
6Loosen the keyboard with fingers  , and then lift the keyboard slightly  .
Lenovo ideapad 100-14IBY
Lenovo ideapad 100-15IBY
bc
3
2
2
3
2
2 
						

							Appendix A. CRU instructions
31
7
Disconnect the keyboard connector in the direction shown by arrows   and  . Then 
remove the keyboard.
Lenovo ideapad 100-14IBY
Lenovo ideapad 100-15IBY
de
45
45 
						

							32
Appendix A. CRU instructions
Removing the optical drive (Lenovo ideapad 100-15IBY)  
- - - - - - - - - - - - - - - - - - - 
To remove the optical drive, do the following:
1Remove the keyboard. For details, see  “Removing the keyboard” on page 29.
2Remove the screw shown in the illustration  .
3Gently pull the optical drive out  .
4Remove the screw  , then remove the optical drive bracket in the direction shown by 
arrow .
a
b
2
1
c
d
34 
						

							Appendix A. CRU instructions
33
5
Carefully remove the optical drive bezel in the direction shown by arrow  .
The following table provides a list of CRUs (Cu stomer Replaceable Units) for your computer 
and informs you of where to fi nd replacement instructions.
Safety, Warranty, and Setup Guide User Guide
AC power adapter O
Keyboard O
Optical drive
(Lenovo ideapad 100-15IBY) Oe
5 
						

							34
Trademarks
The following terms are trademarks or registered trademarks of Lenovo in the United States, 
other countries, or both.
Lenovo
OneKey
ideapad
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other 
countries, or both.
Other company, products, or service names may be trademarks or service marks of others. 
						

							en-US
Rev. RP01
©Lenovo China 2015