Lenovo L215 Users Guide

							
 3-2L215 Wide Flat Panel Monitor User’s Guide 
 
 
Communications VESA DDC CI
Supported Display Modes 
(VESA Standard modes 
between noted ranges)Horizontal 
frequency
Vertical frequency 30 kHz - 83 kHz(Pixel clock 
						

							
 Chapter 3.    3-3
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it 
yourself. Before calling your dealer or Lenovo, try the suggested actions that are 
appropriate to your problem.
   
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The words Out 
of Range are 
shown on the 
screen, and the 
power indicator 
is flashing blue. The system is set to a 
display mode which 
is not supported by 
the monitor.
If you are replacing an 
old monitor, reconnect it 
and adjust the display 
mode to within the 
specified range for your 
new monitor.
If using a Windows 
system, restart the system 
in safe mode, then select a 
supported display mode 
for your computer.
If these options do not 
work, contact the Support 
Center. “Selecting a 
supported display 
mode” on page 2-7
The image 
quality is 
unacceptable. The video signal cable 
is not connected with 
the monitor or system 
completely. Be sure the signal cable is 
firmly plugged into the 
system and monitor.
“Connecting and 
turning on your 
monitor” on page 1-4
The color settings 
may be incorrect. Select another color 
setting from the OSD 
menu. “Adjusting your 
monitor image” on 
page 2-3
The automatic image 
setup function was 
not performed. Perform automatic image 
setup.
“Adjusting your 
monitor image” on 
page 2-3
The power 
indicator is not 
lit and there is 
no image. • The monitor’s 
power switch is 
not switched on.
• The power cord is  loose or 
disconnected.
• There is no power  at the outlet. • Be sure the power 
cord is connected 
properly.
• Be sure the outlet has  power.
• Power on the  monitor.
•Try using another  power cord.
•Try using another  electrical outlet. “Connecting and 
turning on your 
monitor” on page 1-4
Screen is blank 
and power 
indicator is 
steady amber or 
flashing blue The monitor is in 
Standby/Suspend 
mode
• Press any key on the 
keyboard or move 
the mouse to restore 
operation.
•Check the Power  Options settings on 
your computer. “Understanding 
power management” 
on page 2-8
 
						

							
 3-4L215 Wide Flat Panel Monitor User’s Guide 
 
 
Manual image setup
If automatic image setup does not establish the image that you prefer, perform 
manual image setup.
Note:  Have your monitor powered on for about 15 minutes, until the monitor warms 
up.
1. Press  
  at the bottom of the monitor to open the OSD menu.
2. Use 
  or   to select   and press   to access.
3. Use 
  or   to select  Clock and Phase  adjustment. 
• Clock  (pixel frequency) adjusts the number of pixels scanned by one 
horizontal sweep. If the frequency is not  correct, the screen shows vertical 
stripes and the picture does  not have the correct width.
• Phase  adjusts the phase of the pixel  clock signal. With a wrong phase 
adjustment, the picture has horizont al disturbances in light picture.
4. When the image no longer looks distorte d, save the Clock and Phase adjustments.
5. Press 
  to leave the OSD menu.
The power 
indicator is blue, 
but there is no 
image. The video signal cable 
is loose or 
disconnected from the 
system or monitor. Be sure the video cable is 
connected with the 
system properly.
“Connecting and 
turning on your 
monitor” on page 1-4
The monitor 
brightness and 
contrast are at the 
lowest setting. Adjust the brightness and 
contrast setting on the 
OSD menu.
“Adjusting your 
monitor image” on 
page 2-3
One or more of 
the pixels appear 
discolored This is a characteristic 
of the LCD 
technology and is not 
an LCD defect. If there are more than five 
pixels missing, contact 
the Support Center.
Appendix A, 
“Service and 
Support,” on page 
A-1
• Fuzzy lines  in text or a 
blurry 
image.
• Horizontal  or vertical 
lines 
through the 
image. • Image setup has 
not been 
optimized
• Your system  Display 
Properties setting 
have not been 
optimized. Adjust the resolution 
settings on your system 
to match the native 
resolution for this 
monitor: 1920 x 1080 at 60 
Hz.
“Adjusting your 
monitor image” on 
page 2-3
“Manual image 
setup”
Perform automatic image 
setup.  If automatic image 
setup does not help, 
perform manual image 
setup.  “Selecting a 
supported display 
mode” on page 2-7
When working in the 
native resolution, you 
may find ad ditional 
improvements by 
adjusting the Dots Per 
Inch (DPI) setting on your 
system. See the Advanced 
section of your 
system’s display 
properties.
Table 3-2. 
Troubleshooting
Problem Possible cause Sug gested action Reference
 
 
 
						

							
 Chapter 3.    3-5
Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft® Windows 
XP® Microsoft Windows Vista.  Please see the Install Driver section of the  Reference and 
Driver CD  for automatic installation. 
Installing the monitor dr iver in Windows Vista
To use the Plug and Play feature Micr osoft Windows Vista, do the following:
Note:  You must download file from the Lenovo  Monitor CD to use the Plug and Play 
feature in Windows Vista.
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the  Windows Vista operating system.
4. Open the  Display Properties  window by clicking  Start, Control Panel and  then 
double-clicking the  Hardware and Sound  icon.
5. Click the  Personalization  icon.
6. Click the  Display Settings  icon.
7. Click the  Advanced Settings  button.
8. Click the  Monitor tab.
9. Click the  Properties button.
10. Click the  Driver tab.
11. Open the  Update Driver Software-Generic PnP Monitor  window by clicking 
on  Update Driver  and then click the  Browse my computer for driver software  
button.
12. Select  Let me pick from a list of device drivers on my computer .
13. Click the  Have Disk button. Click on the  Browse button and navigate to the 
following directory:                                                                                                     
X:\Monitor Drivers\Windows Vista                                                                                     
(where X is the drive letter designator for the CD-ROM drive).
14. Select the  LEN6
521.inf file and click the  Open button. Click the  OK button.

15. Select  LEN L215wA  and click Next. The files will be copied from the CD to 
your
 hard disk drive.

16. Close all open windows and remove the CD.
17. Restart the system. The sy stem will automatically select the maximum refresh 
rate and corresponding Color Matching Profiles.
Note:  On LCD monitors, unlike CRTs, a faster  refresh rate does not improve display 
quality. Lenovo recommends using either 1920  x 1080 at a refresh rate of 60 Hz, or 640 
x 480 at a refresh rate of 60 Hz.
 
						

							
 3-6L215 Wide Flat Panel Monitor User’s Guide 
 
Installing the monitor driver in Windows XP
To use the Plug and Play feature in Wind ows XP, files should be loaded from the 
Reference and Driver CD .
Note:  This section must be completed befo re continuing with the Windows XP 
automatic image setup.
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow the system to boot into  Windows XP.
4. Open the  Display Properties  window by clicking  Start J  Settings  J  Control 
Panel , and then double-clicking the  Display icon.
5. Click the  Settings tab.
6. Click the  Advanced button.
7. Click the  Monitor tab.
8. Click the  Properties button.
9. Click the  Drivers tab.
10. Open the  Hardware Update Wizard  window by clicking on Update Driver, and 
then click  Next.
11. Select  Install from a list or Spe cific location(Advanced) , and then click Next.
12. Select  Dont search. I will choo se the driver to install option, and then click 
Next .
13. Click the  Have Disk button. Click on the  Browse button and navigate to 
the
 following directory:                                                                                                     

X:\Monitor Drivers\Windows XP                                                                                 
(where X is the drive letter designator for the CD-ROM drive).
14. Select the  LEN6
521.inf file and click the  Open button. Click the  OK button.

15. Select  LEN L215wA  and click Next. The files will be copied from the CD to 
your
 hard disk drive.

16. Close all open windows and remove the CD.
17. Restart the system. The sy stem will automatically select the maximum refresh 
rate and corresponding Color Matching Profiles.
Note:  On LCD monitors, unlike CRTs, a faster  refresh rate does not improve display 
quality. Lenovo recommends using either 1920  x 1080 at a refresh rate of 60 Hz, or 640 
x 480 at a refresh rate of 60 Hz.
 
						

							
Service information 
Product numbers 
The product number for your monitor is located on the rear cover as show belowrear cover as show belowrearrrrraside of the display bezel as 
shown below. 
 
Chapter 3. Reference information 3-7
The prodcut number for your monitor is located on the rear cover as show below. 
 
						

							
Service parts 
The following parts are for use by Lenovo service, or Lenovo authorized dealers, 
to support the customer warranty. Parts are for service use only. The table below 
shows information for model 6325-xx1.
 (same to L215p wide)
 
 
 
 
 
Table 3-3. List of service parts
   
   
   
  
    
 
 
 
 
FRU(Field 
Replaceable unit) 
Part number 
DESCRIPTION    Machine Type model 
  (MTM)   COLOR 
  
 
 45J8720 Monitor 6325- HB1                      Black  
45J8721 
L215 Wide-DVI cable      

 
45J8722
  

 
L215 Wide- FRU 
 
 
 
  
45J8726    
L215 Wide -Clean Rag  
   
 
330R5139
   L215 Wide-Analog cable 
 
3-8L215 Wide Flat Panel Monitor User’s Guide
6325- HB1                      Black
6325 - HB1                      Black
6325 - HB1                      Black
6325 - HB1                      Black 
 
SSStand. 
L215 Wide- FRU 
 
						

							
Appendix A. Service and Support 
The following information describes the technical support that is available for your 
product, during the warranty period or throughout the life of the product. Refer to 
your Lenovo Statement of Limited Warranty for a full explanation of Lenovo 
warranty terms. 
Telephone technical support 
Installation and configuration support through the Customer Support Center will 
be withdrawn or made available for a fee, at Lenovo’s discretion, 90 days after the 
option has been withdrawn from marketing. Additional support offerings, 
including step-by-step installation assistance, are available for a nominal fee. 
To assist the technical support representative, have available as much of the 
following information as possible: 
v   Option name 
v   Option number 
v   Proof of purchase 
v   Computer manufacturer, model, serial number, and manual 
v   Exact wording of the error message (if any) 
v   Description of the problem 
v   Hardware and software configuration information for your system
If
 possible, be at your computer. Your technical support representative might want 
to walk you through the problem during the call. 
Worldwide telephone list 
Phone numbers are subject to change without notice. For the most current phone 
numbers, go to http://www.lenovo.com/think/support and click Support phone 
list . 
 Country or Region Telephone Number 
Africa 
 
Argentina 0800-666-0011 (Spanish) 
Australia 131-426 (English) 
 
                           
Online technical support 
Online technical support is available during the life of your product through the 
Lenovo  Support Web site at http://www.lenovo.com/think/support. 
During the warranty period, assistance for replacement or exchange of defective 
components is available. In addition, if your option is installed in a LLENOVOLenovo  
 computer, you might be entitled to service at your location. Your technical
 
support
 representative can help you determine the best alternative. 
Afr i ca: +44 (0)1475-555-055 
Sou th A fr i ca: +27-11-3028888 and 0800110756 
C entr al A fr i ca: C ontact     y ou r  L enov oSer v i cepr ov i der
Appendix A. Service and Support A-13
    
						

							
Country or Region Telephone Number 
Austria Up and running support: 01-24592-5901 
Warranty service and support: 01-211-454-610 
(German) 
Belgium Up and running support: 02-210-9820 (Dutch) 
Up and running support: 02-210-9800 (French) 
Warranty service and support: 02-225-3611 (Dutch, French) 
Bolivia 0800-0189 (Spanish) 
Brazil Sao Paulo region: (11) 3889-8986 
Toll free outside Sao Paulo region: 0800-7014-815 
(Brazilian Portuguese) 
Canada 1-800-565-3344 (English, French) 
In Toronto only call: 416-383-3344 
Chile 800-224-488 (Spanish) 
China 800-810-1818 (Mandarin) 
China (Hong Kong S.A.R.) Home PC: 852-2825-7799 
Commercial PC: 852-8205-0333 
ThinkPad and WorkPad: 852-2825-6580 
(Cantonese, English, Putonghua) 
Colombia 1-800-912-3021 (Spanish) 
Costa Rica 284-3911 (Spanish) 
Croatia 0800-0426 
Cyprus +357-22-841100 
Czech Republic +420-2-7213-1316 
Denmark Up and running support: 4520-8200 
Warranty service and support: 7010-5150 
(Danish) 
Dominican Republic 566-4755 
566-5161 ext. 8201 
Toll Free within the Dominican Republic: 1-200-1929 
(Spanish) 
Ecuador 1-800-426911 (Spanish) 
El Salvador 250-5696 (Spanish) 
Estonia +386-61-1796-699 
Finland Up and running support: 09-459-6960 
Warranty service and support: +358-800-1-4260 
(Finnish) 
France Up and running support: 0238-557-450 
Warranty service and support (hardware): 0810-631-213 
Warranty service and support (software): 0810-631-020 
 
(French) 
Germany Up and running support: 07032-15-49201 
Warranty service and support: 01805-25-35-58 
(German) 
Greece +30-210-680-1700 
Guatemala 335-8490 (Spanish) 
Honduras Tegucigalpa & San Pedro Sula: 232-4222 
San Pedro Sula: 552-2234 
(Spanish) 
 
A-2  L215 Wide Flat Panel Monitor User¡¯s Guide© Copyright Lenovo 2009. ©  A-1
 
						

							
Country or Region Telephone Number 
Hungary +36-1-382-5720 
India 1600-44-6666 
Alternate Toll Free: +91-80-2678-8940 
(English) 
Indonesia 800-140-3555 
+62-21-251-2955 
(English, Bahasa, Indonesian) 
Ireland Up and running support: 01-815-9202 
Warranty service and support: 01-881-1444 
(English) 
Italy Up and running support: 02-7031-6101 
Warranty service and support: +39-800-820094 
(Italian) 
Japan Desktop: 
Toll free: 0120-887-870 
For International: +81-46-266-4724 
 
ThinkPad: 
Toll free: 0120-887-874 
For International: +81-46-266-4724 
Both of the above numbers will be answered with a Japanese language voice 
prompt. For telephone support in English, please wait for the Japanese voice 
prompt to end, and an operator will answer. Please ask for ″English support 
please,″ and your call will be transferred to an English speaking operator. 
 
PC Software: 
0120-558-695 
Overseas calls: +81-44-200-8666 
(Japanese) 
Korea 1588-5801 (Korean) 
Latvia +386-61-1796-699 
Lithuania +386-61-1796-699 
Luxembourg +352-298-977-5063 (French) 
Malaysia 1800-88-8558 (English, Bahasa, Melayu) 
Malta +356-23-4175 
Mexico 001-866-434-2080 (Spanish) 
Middle East +44 (0)1475-555-055 
Netherlands +31-20-514-5770 (Dutch) 
New Zealand 0800-446-149 (English) 
Nicaragua 255-6658 (Spanish) 
Norway Up and running support: 6681-1100 
Warranty service and support: 8152-1550 
(Norwegian) 
Panama 206-6047 (Spanish) 
Peru 0-800-50-866 (Spanish) 
Philippines 1800-1888-1426 
+63-2-995-8420 
(English, Philipino) 
 
Appendix A. Service and Support A-33