Lenovo Yoga 2 User Guide

27
Chapter 4. Troubleshooting
Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
This section lists frequently asked questions by category.
Finding information
What safety precautions should I follow when using my computer?
The Lenovo Safety and General Information Guide which came with your 
computer contains safety precautions for using your computer. Read and 
follow all the precautions when using your...

28
Chapter 4. Troubleshooting
What can I do if the back-up process fails?
If you can start the backup but it fails during the back-up process, try the 
following steps:
1Close all open programs, and then restart the back-up process.
2Check to see if the destination media is damaged. Select another path 
and then try again.
When do I need to restore the system to its factory status?
Use this feature when the operating system fails to start up. If there is 
critical data on the system partition, back it up...

Chapter 4. Troubleshooting
29
Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 
Display problems
When I turn on the 
computer, nothing appears 
on the screen.•If the screen is blank, make sure that:
- The AC power adapter is connected to the 
computer, and the power cord is plugged into a 
working electrical outlet.
-The computer power is on. Press the Power button...

30
Chapter 4. Troubleshooting
The computer does not 
return from sleep mode and 
the computer does not 
work. •If your computer is in sleep mode, connect the AC 
power adapter to the computer, then press the 
Windows button or the Power button.
•If the system still does not return from sleep mode, 
your system has stopped responding, and you cannot 
turn off the computer; reset the computer. Unsaved 
data may be lost. To reset the computer, press and 
hold the Power button for eight seconds or more. If...

Chapter 4. Troubleshooting
31
Battery problems
Your computer shuts down 
before the battery status 
indicator shows empty.
-or-
Your computer operates 
after the battery status 
indicator shows empty.•Recharge the battery.
Other problems
Your computer does not 
respond.•To  turn off your computer, press and hold the Power 
button for eight seconds or more. If the computer still 
does not respond, remove the AC power adapter.
•Your computer might lock when it enters sleep mode 
during a communication...

32
Trademarks 
The following terms are trademarks or registered trademarks of Lenovo in the 
United States, other countries, or both.
Lenovo 
OneKey
Microsoft and Windows are trademarks of Microsoft Corporation in the United 
States, other countries, or both.
Other company, products, or service names may be trademarks or service marks 
of others. 

en-US
Rev. AA00
©Lenovo China 2013