Lexmark C534dn User Manual

							To enable and configure 802.1x after installing the required certificates:
1Open a Web browser. In the address line, enter the IP address of the printer or print server to be protected using
the format: http://ip_address/.
2Click Configuration.
3Under Other Settings, click Network/Ports.
4Click 802.1x Authentication. If a wireless internal print server is installed in the printer, click Wireless instead.
Using Secure mode
Secure mode is a way to securely communicate over TCP and UDP ports.
There are three ways to configure the TCP and UDP ports:
Disabled—Never allows network connections
Secure and Unsecure—Allows the port to remain open, even in Secure mode
Unsecured Only—Allows the port to open only when the printer is not in Secure mode
Note: A password must be set to enable Secure mode. Once enabled, only the ports set to Secure and Unsecure
will be open.
To configure Secure mode using the Embedded Web Server:
1Open a Web browser. In the address line, enter the IP address of the printer or print server to be protected using
the format: http://ip_address.
2Click Configuration.
3Under Other Settings, click Network/Ports.
4Click TCP/IP Port Access.
Administrative support
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							Troubleshooting
Checking an unresponsive printer
If your printer is not responding, make sure:
The power cord is plugged into the printer and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electrical equipment plugged into the outlet is working.
The printer is turned on.
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem.
Solving printing problems
Multiple-language PDFs do not print
CauseSolution
Documents contain unavailable
fonts.1Open the document you want to print in Adobe Acrobat.
2Click the printer icon.
The Print dialog appears.
3Select Print as image.
4Click OK.
Control panel display is blank or displays only diamonds
CauseSolution
Printer self test failed.Turn the printer off, wait about 10 seconds, and then turn the printer back
on.
If Performing Self Test and Ready do not appear, turn the printer
off and contact Customer Support.
Error message about reading USB drive appears
USB device may not be supported.For information regarding tested and approved USB flash memory devices,
see the Lexmark Web site at www.lexmark.com.
Troubleshooting
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							Jobs do not print
CauseSolution
Printer is not ready to receive data.Make sure Ready or Power Saver appears on the display before
sending a job to print. Press 
 to return the printer to the Ready state.
Specified output (exit) bin is full.Remove the stack of paper from the output (exit) bin, and then press
.
Specified tray is empty.Load media in the tray.
Wrong printer software is installed.Verify you are using the correct printer software with your printer.
If you are using a USB port, make sure you are running
Windows 2000, Windows XP, or Windows Server 2003 and using
Windows ME, Windows 2000, Windows XP, or
Windows Server 2003 compatible printer software.
Internal print server is not set up properly
or is not connected properly.Verify that you have properly installed the print server and configured
the printer for network printing.
For more information about installing a network printer, click View
Users Guide and Documentation on the Software and
Documentation CD.
Copies of the printer software are also available on the Lexmark Web
site at www.lexmark.com.
You are using the wrong USB or Ethernet
cable, or the cable is not securely
connected.Make sure you are using a recommended cable.
Make sure the connection is secure.
Confidential and other held jobs do not print
CauseSolution
Formatting error has occurred.Print the job. (Only part of the job may print.)
Delete the job.
Printer has insufficient memory.Free up additional printer memory by scrolling through the list of held jobs and
deleting some of them.
Printer has received invalid data.Delete the job.
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							Job takes longer than expected to print
CauseSolution
Job is too complex.Reduce the complexity of your print job by eliminating the number and size of fonts,
the number and complexity of images, and the number of pages in the job.
Page Protect is set to On.Set Page Protect to Off:
1From the control panel, press .
2Press  until Settings appears, and then press .
3Press  until Setup Menu appears, and then press .
4Press  until Page Protect appears, and then press .
5Press  until Off appears, and then press .
Job prints from the wrong tray or on the wrong paper
CauseSolution
Control panel menu settings do not match the media
loaded in the tray.Make sure the Paper Size and Paper Type specified in
the printer software match the paper size and type in the
tray.
Incorrect characters print
CauseSolution
Printer is in Hex Trace mode.If Ready Hex appears on the display, you must exit Hex Trace mode before you
can print your job. Turn the printer off and back on to exit Hex Trace mode.
Tray linking does not work
CauseSolution
Tray linking is not configured properly.Make sure the media size and type are the same in
both trays.
Make sure the paper guides in the trays are set for
the correct media size.
Make sure the Paper Size and Paper Type are set
correctly in the Paper menu.
For more information, see “Tray linking” on
page 36 or see the Menus and Messages Guide on
the Software and Documentation CD.
Troubleshooting
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							Large jobs do not collate
CauseSolution
Collate is not set to On.From the Finishing menu or the printer software, set Collate to On.
Note: Setting Collate to Off in the software overrides the setting in the
Finishing menu.
For more information, see the Menus and Messages Guide on the
Software and Documentation CD.
Job is too complex.Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
Printer does not have enough memory.Add printer memory or an optional hard disk.
Unexpected page breaks occur
CauseSolution
Job has timed out.Set the Print Timeout to a higher value:
1From the control panel, press .
2Press  until Settings appears, and then press .
3Press  until Setup Menu appears, and then press .
4Press  until Timeouts appears, and then press .
5Press  until Print Timeout appears, and then press .
6Press  until the desired value appears, and then press .
Solving option problems
Option does not operate correctly or quits after it is installed
If an option does not operate correctly or quits working after it is installed:
Turn the printer off, wait for about 10 seconds, and then turn the printer on. If this does not fix the problem,
unplug the printer, and then check the connection between the option and printer.
Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is
not listed, reinstall it.
Make sure the option is selected in the program you are using.
Mac OS 9 users: Make sure the printer is set up in the Chooser.
Troubleshooting for specific options follows. If the suggested corrective action does not fix the problem, contact
Customer Support.
Drawers
Make sure the connection between the drawer and printer is secure.
Make sure the media is loaded correctly.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
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							Hard disk with adapter
Make sure the hard disk is securely connected to the printer system board.
Infrared adapter
If infrared communication stops or does not occur, make sure:
The distance between the two infrared ports is 1 meter (39 in.) or less. If communication does not occur between
ports, move the ports closer together.
Both ports are stable.
The computer and printer are on a level surface.
The angle of communication between the two infrared ports is within 15 degrees of either side of an imaginary
line drawn between the two infrared ports.
No bright light, such as direct sunlight, is interfering with communication.
No objects are placed between the two infrared ports.
Internal print server
Make sure the internal print server is securely connected to the printer system board. For more information, see
“Installing an internal print server or port interface card” on page 24.
Make sure you are using the correct cable, that it is securely connected, and the network software is correctly
set up. For information about installing software for network printing, click View Users Guide and
Documentation on the Software and Documentation CD.
Memory card
Make sure the memory card is securely connected to the printer system board.
USB/parallel interface card
Make sure the USB/parallel interface card is securely connected to the printer system board.
Make sure you are using the correct cable and that it is securely connected.
Solving paper feed problems
Paper frequently jams
CauseSolution
Media loaded does not meet the printer specifications.Use recommended paper and other specialty media. For
detailed specifications, see the Card Stock & Label
Guide available on the Lexmark Web site at
www.lexmark.com.
Too much media was loaded.Make sure the stack of media you load does not exceed
the maximum stack height indicated in the tray or on the
multipurpose feeder.
Guides in the selected tray are not set to the appropriate
position for the paper size loaded.Move the guides in the tray to the correct position.
Media has absorbed moisture due to high humidity.Load media from a fresh package.
Store media in its original wrapper until you load it.
Troubleshooting
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							Paper jam message remains after jam is cleared
CauseSolution
The entire paper path was not cleared, or  was not
pressed.Clear media from the entire paper path, and then press
.
Page that jammed does not reprint after you clear the jam
CauseSolution
Jam Recovery in the Setup menu is set to Off.Set Jam Recovery to Auto or On:
1Press .
2Press  until Settings appears, and then press
.
3Press  until Setup Menu appears, and then
press 
.
4Press  until Print Recovery appears, and
then press 
.
5Press  until Jam Recovery appears, and then
press 
.
6Press  until On or Auto appears, and then
press 
.
Solving print quality problems
Isolating print quality problems
To help isolate print quality problems, print the print quality test pages:
1Turn the printer off.
2From the control panel, press and hold  and  while turning the printer on.
3Release both buttons when Performing Self Test appears.
The printer performs its power-on sequence, and then CONFIG MENU appears.
4Press  until Prt Quality Pgs appears, and then press .
The pages are formatted. Printing Quality Test Pages appears, and then the pages print. The message
remains on the control panel until all the pages print.
5After the print quality test pages print, press  until Exit Config Menu appears, and then press .
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Troubleshooting
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							Repeating defects
ExampleCauseSolution
))
If marks occur repeatedly only in one color and
multiple times down a page, a toner cartridge
or photoconductor may be defective.Replace the toner cartridge if the defects occur
every:
33.5 mm (1.32 in.)
35.7 mm (1.41 in.)
Replace the photoconductor if the defects
occur every:
28.3 mm (1.11 in.)
72.4 mm (2.85 in.)
If marks occur down the page repeatedly in all
colors, the fuser may be defective.Replace the fuser if the defects occur every
116.2 mm (4.58 in.).
Color misregistration
ExampleCauseSolution
ABCDEABCDE
ABCDEABCDE
Color has shifted outside of the
appropriate area or has been
superimposed over another color area.Adjust the color alignment. For more
information, see “Adjusting the color
alignment” on page 88.
Remove and reinstall the
photoconductors. For more
information about installing supplies,
see the Users Guide on the
Software and Documentation CD.
Note: If you have not resolved the issue,
adjust the color alignment again.
Adjusting the color alignment
1Make sure the printer is turned off.
2From the control panel, press and hold  and  while turning the printer on.
3Release both buttons when Performing Self Test appears.
The printer performs its power-on sequence, and then CONFIG MENU appears.
4Press  until Color Alignment appears, and then press .
5Press  again to print the alignment page.
6Press  until Set A appears, and then press .
7From the printed sheet, find the straightest of the 20 lines beside the letter A.
8Press  or  until that number is displayed, and then press .
Submitting Selection appears.
9Repeat steps 6 through 8 to align sets A through L.
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							10Press .
11Press  until Exit Config Menu appears, and then press .
Resetting the Printer appears briefly, followed by a clock, and then Ready appears.
Dark lines
ExampleCauseSolution
ABCDE
ABCDE ABCDE
Toner cartridge(s), photoconductor, or
transfer belt is defective.If the problem is on the front (print side)
of the page:
1Replace the toner cartridge(s)
causing the line.
2If the problem still occurs, replace
the photoconductor unit.
If the problem is on the back of the page,
replace the transfer belt.
Light colored line, white line, or incorrectly colored line
ExampleCauseSolution
ABCDE
ABCDE
Toner cartridge is defective.Replace the color cartridge causing the
line.
Photoconductors are defective.Replace the photoconductor units.
Transfer belt is defective.Replace the transfer belt.
Printhead lenses are dirty.Clean the printhead lenses.
Streaked horizontal lines
ExampleCauseSolution
ABCDE
ABCDE
ABCDE
A toner cartridge is defective,
empty, or worn.Replace the toner cartridge.
Fuser is defective or worn.Replace the fuser.
Photoconductors may be
defective.Replace the photoconductor units.
Troubleshooting
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							Streaked vertical lines
ExampleCauseSolution
ABCDE
ABCDE
ABCDE
Toner is smeared before fusing to the
media.If media is stiff, try feeding from
another tray.
Toner cartridge is defective.Replace the toner cartridge causing
the streaks.
Transfer belt is defective.Replace the transfer belt.
Print is too light
CauseSolution
Toner Darkness setting is too light, RGB Brightness
setting is too bright, or RGB Contrast setting is incorrect.Select a different Toner Darkness setting, RGB
Brightness setting, or RGB Contrast setting from
Print Properties before sending the job to print.
Note: This solution applies to Windows users only.
Adjust the color quality settings in the Quality menu.
The media being used does not meet the printer
specifications.Load media from a new package.
Avoid textured media with rough finishes.
Make sure the media you load in the trays is not
damp.
Make sure the Paper Type and Paper Weight
settings match the type of media you are using.
Color Saver is On.Turn Color Saver off.
Toner is low.Replace the toner cartridge.
Toner cartridge is defective or worn.
Troubleshooting
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