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Lexmark C546dtn User Manual

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    							82 Replace waste toner box
    Replace the waste toner bottle, and then press  to clear the message.
    82 Waste toner box missing
    Replace the waste toner bottle, and then press  to clear the message.
    82 Waste toner box nearly full
    Press  to clear the message.
    88 Cartridge is low
    Press  to clear the message.
    88 Replace  cartridge
    The specified toner cartridge is exhausted.
    1Replace the specified toner cartridge.
    2Touch Continue to clear the message and continue printing.
    Solving basic printer problems
    If there are basic printer problems, or the printer is unresponsive, make sure:
    The power cord is plugged into the printer and a properly grounded electrical outlet.
    The electrical outlet is not turned off by any switch or breaker.
    The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
    Other electronic equipment plugged into the outlet is working.
    The printer is turned on. Check the printer power switch.
    The printer cable is securely attached to the printer and the host computer, print server, option, or other network
    device.
    All options are properly installed.
    The printer driver settings are correct.
    Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
    printer back on. This often fixes the problem.
    Solving printing problems
    Printer control panel display is blank or displays only diamonds
    The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.
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    							If Ready does not appear, turn the printer off and contact Customer Support.
    Error message about reading USB drive appears
    Make sure the USB drive is supported.
    Jobs do not print
    These are possible solutions. Try one or more of the following:
    MAKE SURE THE PRINTER IS READY TO PRINT
    Make sure Ready or Power Saver appears on the display before sending a job to print.
    CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL
    Remove the stack of paper from the standard exit bin.
    CHECK TO SEE IF THE PAPER TRAY IS EMPTY
    Load paper in the tray.
    MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED
    Verify that you are using the correct printer software.
    If you are using a USB port, make sure you are running a supported operating system and using compatible printer
    software.
    MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING
    Make sure the internal print server is properly installed and that the printer is connected to the network.
    Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the
    network cables, and then try printing the network setup page again. Contact your system support person to make
    sure the network is functioning correctly.
    Copies of the printer software are also available on the Lexmark Web site at http://support.lexmark.com.
    MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE
    For more information, visit the Lexmark Web site at http://support.lexmark.com.
    MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED
    Check the cable connections to the printer and print server to make sure they are secure.
    For more information, see the setup documentation that came with the printer.
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    							Job takes longer than expected to print
    These are possible solutions. Try one or more of the following:
    REDUCE THE COMPLEXITY OF THE PRINT JOB
    Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.
    CHANGE THE PAGE PROTECT SETTING TO OFF
    1From the printer control panel, press .
    2Press the arrow buttons until Settings appears, and then press .
    3Press the arrow buttons until Setup Menu appears, and then press .
    4Press the arrow buttons until Print Recovery appears, and then press .
    5Press the arrow buttons until Page Protect appears, and then press .
    6Press the arrow buttons until Off appears, and then press .
    Job prints from the wrong tray or on the wrong paper
    C
    HECK THE PAPER TYPE SETTING
    Make sure the paper type setting matches the paper loaded in the tray:
    1From the printer control panel Paper menu, check the Paper Type setting.
    2Before sending the job to print, specify the correct type setting:
    For Windows users, specify the type from Print Properties.
    For Macintosh users, specify the type from the Print dialog.
    Incorrect characters print
    M
    AKE SURE THE PRINTER IS NOT IN HEX TRACE MODE
    If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the
    printer off and back on to exit Hex Trace mode.
    Tray linking does not work
    These are possible solutions. Try one or more of the following:
    LOAD THE SAME SIZE AND TYPE OF PAPER
    Load the same size and type of paper in each tray to be linked.
    Move the paper guides to the correct positions for the paper size loaded in each tray.
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    							USE THE SAME PAPER SIZE AND PAPER TYPE SETTINGS
    Print a menu settings page and compare the settings for each tray.
    If necessary, adjust the settings from the Paper Size/Type menu.
    Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper
    Size/Type menu.
    Large jobs do not collate
    These are possible solutions. Try one or more of the following:
    MAKE SURE COLLATE IS SET TO ON
    From the Finishing menu or Print Properties, set Collate to On.
    Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.
    REDUCE THE COMPLEXITY OF THE PRINT JOB
    Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of
    images, and the number of pages in the job.
    MAKE SURE THE PRINTER HAS ENOUGH MEMORY
    Add printer memory or an optional hard disk.
    Unexpected page breaks occur
    Increase the Print Timeout value:
    1From the printer control panel, press .
    2Press the arrow buttons until Settings appears, and then press .
    3Press the arrow buttons until General Settings appears, and then press .
    4Press the arrow buttons until Timeouts appears, and then press .
    5Press the arrow buttons until Print Timeout appears, and then press .
    6Press the arrow buttons until the desired value appears, and then press .
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    							Solving option problems
    Settings chosen from the software program or application can change or override settings chosen from the printer
    control panel. If an option is not functioning, then make sure it is selected in the software as well as the printer control
    panel.
    Option does not operate correctly or quits after it is installed
    These are possible solutions. Try one or more of the following:
    RESET THE PRINTER
    Turn the printer off, wait for about 10 seconds, and then turn the printer on.
    CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
    1Turn the printer off.
    2Unplug the printer from the wall outlet.
    3Check the connection between the option and the printer.
    MAKE SURE THE OPTION IS INSTALLED
    Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
    listed, reinstall it.
    MAKE SURE THE OPTION IS SELECTED
    From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the
    Chooser.
    Paper trays
    These are possible solutions. Try one or more of the following:
    MAKE SURE THE PAPER IS LOADED CORRECTLY
    1Open the paper tray.
    2Check for paper jams or misfeeds.
    3Make sure paper guides are aligned against the edges of the paper.
    4Make sure the paper tray closes properly.
    RESET THE PRINTER
    Turn the printer off, wait about 10 seconds, and then turn the printer on.
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    							MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
    If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not
    be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that
    came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.
    Memory card
    Make sure the memory card is securely connected to the printer system board.
    Flash memory card
    Make sure the flash memory card is securely connected to the printer system board.
    Multipurpose feeder
    These are possible solutions. Try one or more of the following:
    CHECK THE MULTIPURPOSE FEEDER
    Make sure the 650-sheet duo drawer (multipurpose feeder) is installed properly.
    CLEAR ANY JAMS
    Clear any jams in the multipurpose feeder.
    CHECK THE POWER CORD CONNECTION
    Make sure:
    The power cord is plugged into the printer and a properly grounded electrical outlet.
    The outlet has power.
    CHECK THE PAPER
    Use recommended paper and specialty media. For more information, see “Paper and specialty media guidelines” on
    page 48.
    CHECK THE PAPER GUIDES
    Move the guides in the tray to the correct position for the size loaded.
    CHECK FOR SERVICE MESSAGES
    If a service message appears, turn the printer off, wait about 10 seconds, and then turn the printer back on. If the
    error recurs, then call for service. You may have a printer part that requires adjustment or replacement.
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    							Solving paper feed problems
    Paper frequently jams
    These are possible solutions. Try one or more of the following:
    CHECK THE PAPER
    Use recommended paper and specialty media. For more information, see “Paper and specialty media guidelines” on
    page 48.
    MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
    Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
    multipurpose feeder.
    CHECK THE PAPER GUIDES
    Move the guides in the tray to the correct positions for the paper size loaded.
    THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
    Load paper from a fresh package.
    Store paper in its original wrapper until you use it.
    Paper jam message remains after jam is cleared
    1Clear jammed paper from the entire paper path.
    2Press  to clear the message and continue printing.
    Page that jammed does not reprint after you clear the jam
    In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
    1Press .
    2Press the arrow buttons until Settings appears, and then press .
    3Press the arrow buttons until General settings appears, and then press .
    4Press the arrow buttons until Print Recovery appears, and then press .
    5Press the arrow buttons until Jam Recovery appears, and then press .
    6Press the arrow buttons until On or Auto appears, and then press .
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    							Solving print quality problems
    Isolating print quality problems
    To help isolate print quality problems, print the print quality test pages:
    1Turn the printer off.
    2From the printer control panel, press and hold  and the right arrow button while turning the printer on.
    3Release both buttons when the clock animation appears.
    The printer performs its power-on sequence, and then Config Menu appears.
    4Press the arrow buttons until Prt Quality Pgs appears, and then press .
    The pages are formatted, Printing Quality Test Pages appears, and then the pages print. The message
    remains on the display until all the pages print.
    5After the print quality test pages print, press the arrow buttons until Exit Config Menu appears, and then
    press 
    .
    The information in the following topics may help you solve print quality problems. If these suggestions still do not
    correct the problem, then call for service. You may have a printer part that requires adjustment or replacement.
    Blank pages
    These are possible solutions. Try one or more of the following:
    PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE
    Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge.
    THE TONER MAY BE LOW
    When 88 Cartridge Low appears, order a new toner cartridge.
    If the problem continues, the printer may need to be serviced. For more information, contact Customer Support.
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    							Clipped images
    Try one or more of the following:
    CHECK THE GUIDES
    Move the width and length guides in the tray to the correct positions for the paper size loaded.
    CHECK THE PAPER SIZE SETTING
    Make sure the paper size setting matches the paper loaded in the tray:
    1From the printer control panel Paper menu, check the Paper Size setting.
    2Before sending the job to print, specify the correct size setting:
    For Windows users, specify the size from Print Properties.
    For Macintosh users, specify the size from the Page Setup dialog.
    Characters have jagged or uneven edges
    These are possible solutions. Try one or more of the following:
    CHECK THE PRINT QUALITY SETTINGS
    Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q.
    Enable Enhance Fine Lines in the Quality menu.
    MAKE SURE DOWNLOADED FONTS ARE SUPPORTED
    If you are using downloaded fonts, then verify that the fonts are supported by the printer, the host computer, and
    the software program.
    Dark lines
    ABCDE
    ABCDE ABCDE
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    							The imaging kit may be defective.
    If Black and color imaging kit life warning orBlack imaging kit life warning appears,
    replace the imaging kit.
    Gray background
    ABCDE
    ABCDE ABCDE
    CHECK THE TONER DARKNESS SETTING
    Select a lighter Toner Darkness setting:
    From the printer control panel Quality menu, change the setting.
    For Windows users, change the setting from Print Properties.
    For Macintosh users, change the setting from the Print dialog.
    Incorrect margins
    These are possible solutions. Try one or more of the following:
    CHECK THE PAPER GUIDES
    Move the guides in the tray to the correct positions for the paper size loaded.
    CHECK THE PAPER SIZE SETTING
    Make sure the paper size setting matches the paper loaded in the tray:
    1From the printer control panel Paper menu, check the Paper Size setting.
    2Before sending the job to print, specify the correct size setting:
    For Windows users, specify the size from Print Properties.
    For Macintosh users, specify the size from the Page Setup dialog.
    Troubleshooting
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