Lexmark C935dn User Manual
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C935 Series Users Guide August 2011 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2007 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550 Downloaded From ManualsPrinter.com Manuals
Contents Safety information.......................................................................................8 Learning about the printer.........................................................................10 Printer configurations.............................................................................................................................10 Understanding the control panel............................................................................................................13 Installing options........................................................................................15 Installing internal options........................................................................................................................15 Available options .............................................................................................................................................. 15 Accessing the system board to install internal options .................................................................................... 16 Installing a memory card .................................................................................................................................. 17 Installing a flash memory or firmware card ...................................................................................................... 18 Installing a printer hard disk ............................................................................................................................. 20 Installing an internal print server or port interface card .................................................................................. 21 Reinstalling the system board........................................................................................................................... 23 Attaching cables......................................................................................................................................23 Loading paper and specialty media............................................................25 Setting the Paper Size and Paper Type....................................................................................................25 Configuring Universal paper settings......................................................................................................25 Loading the 520-sheet trays....................................................................................................................27 Loading the 520‑sheet trays ............................................................................................................................. 27 Using A5 or statement paper sizes ................................................................................................................... 29 Loading the 867‑ and 1133‑sheet trays..................................................................................................30 Using the multipurpose feeder...............................................................................................................31 Linking and unlinking trays......................................................................................................................34 Linking trays ...................................................................................................................................................... 34 Unlinking trays .................................................................................................................................................. 34 Assigning a Custom Type name.................................................................................................................. 34 Changing a Custom Type name........................................................................................................35 Paper and specialty media guide................................................................36 Paper guidelines......................................................................................................................................36 Paper characteristics......................................................................................................................................... 36 Unacceptable paper.......................................................................................................................................... 37 Selecting paper ................................................................................................................................................. 37 Selecting preprinted forms and letterhead ...................................................................................................... 37 Using recycled paper ........................................................................................................................................ 38 Contents2 Downloaded From ManualsPrinter.com Manuals
Using letterhead......................................................................................................................................38 Using transparencies...............................................................................................................................40 Using envelopes......................................................................................................................................40 Using labels.............................................................................................................................................41 Using card stock......................................................................................................................................41 Storing paper...........................................................................................................................................42 Supported paper sizes, types, and weights.............................................................................................42 Paper sizes supported by the printer................................................................................................................ 42 Paper types and weights supported by the printer .......................................................................................... 44 Paper types and weights supported by the finisher ......................................................................................... 44 Supported finishing features ............................................................................................................................ 45 Printing......................................................................................................48 Installing printer software.......................................................................................................................48 Printing a document from Windows.......................................................................................................48 Printing a document from a Macintosh computer..................................................................................48 Printing confidential and other held jobs................................................................................................48 Holding jobs in the printer ................................................................................................................................ 48 Printing confidential and other held jobs from Windows................................................................................. 49 Printing confidential and other held jobs from a Macintosh computer ........................................................... 50 Printing from a USB flash memory device...............................................................................................51 Printing information pages......................................................................................................................52 Printing a menu settings page .......................................................................................................................... 52 Printing a network setup page.......................................................................................................................... 52 Printing a font sample list ................................................................................................................................. 53 Printing a directory list...................................................................................................................................... 53 Printing the print quality test pages ................................................................................................................. 53 Canceling a print job................................................................................................................................54 Canceling a print job from the control panel .................................................................................................... 54 Canceling a print job from the Windows taskbar ............................................................................................. 54 Canceling a print job from the Windows desktop ............................................................................................ 54 Canceling a print job from Mac OS 9 ................................................................................................................ 54 Canceling a print job from Mac OS X ................................................................................................................ 55 Printing in black and white......................................................................................................................55 Using Max Speed and Max Yield.............................................................................................................55 Clearing jams..............................................................................................56 Avoiding jams..........................................................................................................................................56 Understanding jam numbers and locations............................................................................................56 200–203 paper jams................................................................................................................................58 Contents3 Downloaded From ManualsPrinter.com Manuals
230–231 paper jams................................................................................................................................58 241 paper jam.........................................................................................................................................60 242–244 paper jams................................................................................................................................61 250 paper jam.........................................................................................................................................64 280–282 paper jams................................................................................................................................65 283–284 and 287–288 paper jams..........................................................................................................66 284–286 paper jams................................................................................................................................68 289 staple jam.........................................................................................................................................69 Understanding printer menus....................................................................73 Menus list................................................................................................................................................73 Supplies menu.........................................................................................................................................74 Paper menu.............................................................................................................................................75 Default Source menu ........................................................................................................................................ 75 Paper Size/Type menu ...................................................................................................................................... 75 Configure MP menu .......................................................................................................................................... 77 Substitute Size menu ........................................................................................................................................ 78 Paper Texture menu ......................................................................................................................................... 78 Paper Loading menu ......................................................................................................................................... 79 Custom Types menu ......................................................................................................................................... 80 Universal Setup menu....................................................................................................................................... 80 Bin Setup menu................................................................................................................................................. 81 Reports menu..........................................................................................................................................82 Reports menu ................................................................................................................................................... 82 Settings menu..........................................................................................................................................84 Setup menu....................................................................................................................................................... 84 Finishing menu.................................................................................................................................................. 88 Quality menu .................................................................................................................................................... 90 Utilities menu.................................................................................................................................................... 93 PDF menu.......................................................................................................................................................... 95 PostScript menu................................................................................................................................................ 96 PCL Emul menu ................................................................................................................................................. 96 PPDS menu........................................................................................................................................................ 99 HTML menu .................................................................................................................................................... 100 Image menu .................................................................................................................................................... 101 Security menu.......................................................................................................................................102 Network/Ports menu.............................................................................................................................102 TCP/IP menu ................................................................................................................................................... 102 IPv6 menu ....................................................................................................................................................... 103 Wireless menu ................................................................................................................................................ 104 Standard Network and Network menus................................................................................................... 104 Contents4 Downloaded From ManualsPrinter.com Manuals
Standard USB and USB menus ................................................................................................................. 106 Serial menu .............................................................................................................................................. 107 NetWare menu ............................................................................................................................................... 110 AppleTalk menu .............................................................................................................................................. 110 LexLink menu .................................................................................................................................................. 111 USB Direct menu ............................................................................................................................................. 111 Help menu.............................................................................................................................................111 Understanding printer messages..............................................................112 List of status and error messages..........................................................................................................112 Maintaining the printer............................................................................129 Cleaning the exterior of the printer......................................................................................................129 Storing supplies.....................................................................................................................................129 Conserving supplies...............................................................................................................................129 Checking the status of supplies.............................................................................................................130 Checking the status of supplies from the control panel ................................................................................. 130 Printing a menu settings page ........................................................................................................................ 130 Checking the status of supplies from a network computer ............................................................................ 130 Ordering supplies..................................................................................................................................130 Ordering toner cartridges ............................................................................................................................... 130 Ordering photoconductors ............................................................................................................................. 131 Ordering staple cartridges .............................................................................................................................. 131 Ordering a waste toner box ............................................................................................................................ 131 Replacing supplies.................................................................................................................................132 Replacing the waste toner box ....................................................................................................................... 132 Cleaning the printhead lenses ........................................................................................................................ 137 Replacing a photoconductor ........................................................................................................................... 141 Replacing a toner cartridge............................................................................................................................. 144 Recycling Lexmark products..................................................................................................................146 Moving the printer................................................................................................................................146 Before moving the printer .............................................................................................................................. 146 Moving the printer to another location.......................................................................................................... 147 Setting the printer up in a new location ......................................................................................................... 147 Shipping the printer ........................................................................................................................................ 148 Administrative support............................................................................149 Adjusting the brightness or contrast of the display..............................................................................149 Disabling control panel menus..............................................................................................................149 Adjusting Power Saver..........................................................................................................................149 Restoring the factory default settings...................................................................................................150 Contents5 Downloaded From ManualsPrinter.com Manuals
Encrypting the printer hard disk............................................................................................................150 Locking the control panel menus using the Embedded Web Server.....................................................151 Locking the entire printer......................................................................................................................151 Modifying confidential print settings....................................................................................................152 Supporting IPSec...................................................................................................................................152 Supporting SNMPv3..............................................................................................................................152 Using 802.1x authentication.................................................................................................................153 Creating an administrative password....................................................................................................154 Using Secure mode................................................................................................................................154 Troubleshooting.......................................................................................155 Checking an unresponsive printer.........................................................................................................155 Door A will not shut properly................................................................................................................155 Solving printing problems.....................................................................................................................156 Multiple‑language PDFs do not print .............................................................................................................. 156 Control panel display is blank or displays only diamonds............................................................................... 156 Error message about reading USB drive appears ........................................................................................... 156 Jobs do not print ............................................................................................................................................. 156 Confidential and other held jobs do not print ................................................................................................ 157 Job takes longer than expected to print ......................................................................................................... 158 Job prints from the wrong tray or on the wrong paper .................................................................................. 158 Incorrect characters print ............................................................................................................................... 158 Tray linking does not work.............................................................................................................................. 158 Large jobs do not collate................................................................................................................................. 159 Unexpected page breaks occur....................................................................................................................... 159 Solving option problems........................................................................................................................159 Option does not operate correctly or quits after it is installed ...................................................................... 159 Drawers........................................................................................................................................................... 160 Finisher ........................................................................................................................................................... 160 Flash memory card ......................................................................................................................................... 161 Hard disk with adapter ................................................................................................................................... 161 Internal print server ........................................................................................................................................ 161 Memory card .................................................................................................................................................. 161 USB/parallel interface card ............................................................................................................................. 161 Solving paper feed problems.................................................................................................................161 Paper frequently jams..................................................................................................................................... 161 Print jobs are not routed to the booklet‑maker bin ....................................................................................... 162 Paper jam message remains after jam is cleared ........................................................................................... 162 Page that jammed does not reprint after you clear the jam .......................................................................... 162 Solving print quality problems..............................................................................................................163 Isolating print quality problems ...................................................................................................................... 163 Contents6 Downloaded From ManualsPrinter.com Manuals
Blank pages ..................................................................................................................................................... 164 Characters have jagged or uneven edges ....................................................................................................... 164 Clipped images................................................................................................................................................ 164 Dark lines ........................................................................................................................................................ 164 Gray background............................................................................................................................................. 165 Incorrect margins ............................................................................................................................................ 165 Light colored line, white line, or incorrectly colored line ............................................................................... 166 Paper curl........................................................................................................................................................ 166 Print irregularities ........................................................................................................................................... 166 Print is too dark .............................................................................................................................................. 167 Print is too light............................................................................................................................................... 168 Repeating defects ........................................................................................................................................... 169 Skewed print ................................................................................................................................................... 169 Solid color pages ............................................................................................................................................. 169 Toner fog or background shading appears on the page ................................................................................. 169 Toner rubs off ................................................................................................................................................. 170 Toner specks ................................................................................................................................................... 170 Transparency print quality is poor .................................................................................................................. 171 Uneven print density ...................................................................................................................................... 171 Solving color quality problems..............................................................................................................171 FAQ about color printing ................................................................................................................................ 171 Contacting Customer Support...............................................................................................................174 Notices.....................................................................................................175 Edition notice........................................................................................................................................175 Industry Canada notices........................................................................................................................177 Power consumption..............................................................................................................................184 Index........................................................................................................188 Contents7 Downloaded From ManualsPrinter.com Manuals
Safety information Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: The printer weighs 201 lbs (91.2 kg), and requires at least four people or a properly rated mechanical handling system to lift it safely. This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts. CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. This product uses a laser. CAUTION—POTENTIAL INJURY: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions. This symbol indicates the presence of a hot surface or component. CAUTION—HOT SURFACE: To reduce the risk of injury from a hot component, allow the surface to cool before touching it. This product uses a ground fault circuit interrupter (GFCI). Monthly testing of the GFCI is recommended. CAUTION—POTENTIAL INJURY: If you are installing memory or option cards sometime after setting up the printer, turn the printer off and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going to the printer. CAUTION—POTENTIAL INJURY: Turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going into the printer. CAUTION—POTENTIAL INJURY: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing. CAUTION—POTENTIAL INJURY: If installing a flash memory or firmware card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing. CAUTION—POTENTIAL INJURY: If installing a printer hard disk after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing. CAUTION—POTENTIAL INJURY: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Safety information8 Downloaded From ManualsPrinter.com Manuals
CAUTION—POTENTIAL INJURY: The printer weighs 91.2 kg (201 lb); therefore, it requires at least four people or a properly rated mechanical handling system to lift it safely. Use the handholds on the sides of the printer to lift it, and make sure your fingers are not under the printer when you set it down. Disconnect all cords and cables from the printer before moving it. Safety information9 Downloaded From ManualsPrinter.com Manuals
Learning about the printer Printer configurations All printer models have standard network capability. Basic model 1Standard exit bin 2Control panel 3Standard 520‑sheet tray (Tray 1) 4Multipurpose feeder 5Duplex unit Learning about the printer10 Downloaded From ManualsPrinter.com Manuals