Lexmark E240n User Manual
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101 Print quality problems Print quality problems You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Use the following table to find solutions to print quality problems.Dust is gathering on the paper tray when it is extended.Attach the dust cover to the back of the printer. This protects the paper tray from the environment as well as keeping the tray from being knocked out of position while it is extended. See Attaching the dust cover for information about attaching the dust cover. The paper tray is getting bumped and pushed out the front of the printer when it is extended. SymptomCauseSolution White lines The printhead lens is dirty. Either the toner cartridge or the fuser is defective.Try the following in this order: 1Clean the printhead lens. (See How to clean the printhead lens on page 105.) 2Replace the toner cartridge. 3Replace the fuser *. Streaked horizontal linesThe toner cartridge or fuser may be defective, empty, or worn.Replace the toner cartridge or fuser * as needed. Streaked vertical lines Toner is smeared before fusing to the paper. The toner cartridge is defective. If paper is stiff, try feeding from another tray or the manual feeder. Replace the toner cartridge. *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Setup Utility. See Using the Local Printer Setup Utility on page 87 for more information. Problem / QuestionSolution / Answer ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE Downloaded From ManualsPrinter.com Manuals
102 Print quality problems Print irregularities Paper has absorbed moisture due to high humidity. You are using paper that does not meet the printer specifications. The fuser is worn or defective. Load paper from a fresh package in the paper tray. Avoid textured paper with rough finishes. Make sure the printer driver paper type setting matches the type of paper you are using. Replace the fuser *. Print too light The Toner Darkness setting is too light. You are using paper that does not meet the printer specifications. The toner cartridge is low on toner. The toner cartridge is defective. Select a different Toner Darkness † setting from the printer driver before sending the job to print. Load paper from a new package. Avoid textured paper with rough finishes. Make sure the paper you load in the trays is not damp. Replace the toner cartridge. Print too dark The Toner Darkness setting is too dark. The toner cartridge is defective. Select a different Toner Darkness † setting from the printer driver before sending the job to print. Replace the toner cartridge. Transparency print quality is poor (Print has inappropriate light or dark spots, toner is smeared, or horizontal or vertical light bands appear.) You are using transparencies that do not meet the printer specifications. The Form Type setting in the printer driver is set to something other than transparency. Use only transparencies recommended by the printer’s manufacturer. Make sure the Form Type setting is set to transparency. Toner specks The toner cartridge is defective. The fuser is worn or defective. Toner is in the paper path. Replace the toner cartridge. Replace the fuser *. Call for service. Toner rubs off the paper easily when you handle the sheets The Paper Texture setting is wrong for the type of paper or specialty media you are using. The Paper Weight setting is wrong for the type of paper or specialty media you are using. The fuser is worn or defective. Change Paper Texture † from Normal to Smooth or Rough. Change Paper Weight † from Plain to CardStock (or other appropriate weight). Replace the fuser *. Gray background The Toner Darkness setting is too dark. The toner cartridge is defective. Select a different Toner Darkness † setting from the printer driver before sending the job to print. Replace the toner cartridge. SymptomCauseSolution *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Setup Utility. See Using the Local Printer Setup Utility on page 87 for more information. ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE Downloaded From ManualsPrinter.com Manuals
103 Print quality problems Uneven print densityThe toner cartridge is defective. Replace the toner cartridge. Ghost Images The Form Type setting in the printer driver is set incorrectly. Toner level is low in the toner cartridge. Make sure the Form Type setting is correct for the paper or specialty media you are using. Replace the toner cartridge. Uneven printing (Print only appears on one side of the page.)The toner cartridge is not properly installed.Remove and then reinsert the toner cartridge. Incorrect marginsThe Form Size setting in the printer driver is different than the size paper that is loaded in the tray. For example, you inserted A4 size paper into the selected tray but did not set the Form Size to A4.Set the Form Size to A4. Skewed print (Print is inappropriately slanted.) The guides in the selected tray are not in the correct position for the paper size loaded in the tray. The manual feeders guides are not in the correct position for the paper size loaded in the feeder. Move the guides in the tray so that they are snug against the sides of the paper. Move the manual feeders guides so that they are snug against the sides of the paper. Blank pagesThe toner cartridge is defective or empty.Replace the toner cartridge. SymptomCauseSolution *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Setup Utility. See Using the Local Printer Setup Utility on page 87 for more information. ABCDE ABCDE ABCDE DE DE DE Downloaded From ManualsPrinter.com Manuals
104 Print quality problems Solid black pages The toner cartridge is defective. Your printer requires servicing. Replace the toner cartridge. Call for service. Paper curls badly once it prints and exits to the binThe Paper Weight setting is wrong for the type of paper or specialty media you are using.Change Paper Weight † to Smooth. SymptomCauseSolution *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Setup Utility. See Using the Local Printer Setup Utility on page 87 for more information. Downloaded From ManualsPrinter.com Manuals
105 Print quality problems How to clean the printhead lens You can solve some print quality problems by cleaning the printhead lens. 1Turn the printer off. 2Open the front cover by pressing the button on the left side of the printer and lowering the cover. Downloaded From ManualsPrinter.com Manuals
106 Print quality problems 3Remove the print cartridge assembly out of the printer by pulling on the toner cartridge handle. Note:Do not press the button on the print cartridge assembly. Place the print cartridge assembly on a flat, clean surface. Warning:Do not leave the print cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. Downloaded From ManualsPrinter.com Manuals
107 Print quality problems 4Locate the glass printhead lens, which is located within the recessed area in the top of the printer. 5Gently wipe the printhead lens with a clean, dry, lint-free cloth. Warning:Not using a clean, dry, lint-free cloth may result in damage to the printhead lens. 6Install the print cartridge assembly into the printer by aligning the arrows on the guides of the print cartridge assembly with the arrows on the tracks in the printer and pushing the print cartridge assembly in as far as it will go. 7Close the front cover. 8Turn the printer on. Printhead lens Downloaded From ManualsPrinter.com Manuals
108 Index Numerics 550-sheet drawer 50 A Auto CR after LF (Setup menu) 83 Auto LF after CR (Setup menu) 83 B booklets 42 Busy light 59 buttons 52 C canceling a print job 46 card stock 26 cleaning the printhead lens 105 clearing paper jams 34 configuration menus Network MAC Binary PS 82 NPA Mode 82 Set Card Speed 82 Parallel MAC Binary PS 83 Mode 2 83 NPA Mode 82 Protocol 82 printing the Printer Settings Configuration sheet 80 Setup Auto CR after LF 83 Auto LF after CR 83 USB MAC Binary PS 83 NPA Mode 83 Utilities Hex Trace 84 Print Quality Test Pages 84 Reset Factory Defaults 84 Reset Photoconductor Counter 84 D duplex 39, 63 dust cover 31 E electronic emission statement 3 emission statement 3 envelopes 24 Error light 60, 61, 65, 66, 67, 68, 69, 71, 72, 73, 79 secondary error codes 70 See also operator panel, secondary error codes extending trays 30 F FCC statement 3 folio 30 H Hex Trace (Utilities menu) 84 I interfaces network 82 parallel 82 USB 83 IP address setting 18, 86 verifying 19, 86 J jams 34 L labels 25 legal 30 letterhead 24, 44 lights 52, 53 Linux 15, 20 Downloaded From ManualsPrinter.com Manuals
109 Index Load Paper light manual feeder 62 Tray 1 or 550-sheet tray 62 loading 250-sheet tray (Tray 1) 28 550-sheet tray 28 letterhead 44 manual feeder 32 Local Printer Setup Utility 87 M MAC Binary PS Network menu 82 Parallel menu 83 USB menu 83 Macintosh 14 to print to a network printer 19 USB printing 14 maintaining the printer cleaning the printhead lens 105 manual duplex light sequence 63 printing 39 manual feeder 32, 62 memory card 49 menu settings page 85 menus navigating advancing in 81 entering 80 exiting 81 returning to Home menu 81 scrolling through 81 Network 82 Parallel 82 saving settings 81 Setup 83 USB 83 Utilities 84 messages See operator panel light sequences Mode 2 (Parallel menu) 83 multiple page printing 41 N NetWare 21 Network menu 82 network setup page 19, 85 NPA Mode Network menu 82 Parallel menu 82 USB menu 83 N-up printing 41 O operator panel buttons 52 light sequences Busy 59 Canceling job 67 Change invalid toner cartridge 66 Close door 61 Defragment flash 59 Error 61, 65, 67, 68, 69, 70, 71, 72, 73, 79 Flushing data 60 Formatting flash 59 Hex Trace Ready 59 Load manual feeder 62 Load media 62 Manual duplex 63 Not ready 61 Offline 61 Photoconductor kit near full 64 Print side two 63 Printer error 68 Programming engine code 67 Programming system code 67 Ready/Power Saver 58 Replace photoconductor kit 64, 65 Resetting printer 67 Restoring factory defaults 67 secondary error codes 70 Service error 68 Toner low 63 Unsupported toner cartridge 65 Waiting 60 lights 52, 53 options 550-sheet drawer 50 memory card 49 overlays 44 P paper 24 choosing 24 jams 34 loading 28, 32 storing 26 Parallel menu 82 photoconductor kit changing 96 level 90 light sequences 91 ordering 88 recycling 95 Photoconductor kit near full light 64 ports parallel 82 USB 83 posters 43 print cartridge See toner cartridge print quality problems 101 Print Quality Test Pages (Utilities menu) 84 Printer Settings Configuration sheet printing 80 printhead lens, cleaning 105 printing booklets 42 duplex 39 letterhead 44 multi-page (N-up) 41 overlays 44 posters 43 watermarks 44 problems print quality 101 Protocol (Parallel menu) 82 Downloaded From ManualsPrinter.com Manuals
110 Index R rear exit 32 recycling supplies 95 Replace photoconductor kit light 64, 65 Reset Factory Defaults (Utilities menu) 84 Reset Photoconductor Counter (Utilities menu) 84 S safety information 3 secondary error codes 70 Complex page 74 Error communicating with the host computer 77 Font error 76 Host interface disabled 77 Insufficient collation area 75 Insufficient printer memory 74 Invalid engine code 79 Invalid network code 79 Memory full 78 Network interface errors 76 Paper jam at the input sensor 71 Paper jam in the manual feeder 71 Paper jam in Tray 1 73 Paper jam in Tray 2 73 Paper jams as a printed job exits the tray 72 Paper jams as it exits the tray into the printer 72 PPDS font error 76 Short paper 78 service error lights 68 Set Card Speed (Network menu) 82 Setup menu 83 storing paper 26 supplies 26, 89 supplies conserving 89 ordering 88 recycling 95storing 26, 89 system board accessing 47 T TCP/IP 86 test page 85 toner cartridge changing 92 error 65 light sequences 91 ordering 88 recycling 95 toner level 90 Toner Low light 63 transparencies 24 tray extending 30 troubleshooting 99 print quality 101 U UNIX 15, 20 USB menu 83 Utilities menu 84 W Waiting light 60 watermarks 44 Windows 13, 16 Downloaded From ManualsPrinter.com Manuals