Lexmark Pinnacle Pro901 User Manual

							Pro900 Series Users Guide
November 2009 www.lexmark.com
Machine type(s):
4444
Model(s):
301, 30E
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							Contents
Safety information.............................................................................6
About your printer.............................................................................7
Thank you for choosing this printer!...............................................................................................................................7
Minimizing your printer's environmental impact......................................................................................................7
Finding information about the printer...........................................................................................................................8
Understanding the parts of the printer.......................................................................................................................10
Ordering and replacing supplies...................................................13
Ordering ink cartridges.....................................................................................................................................................13
Using genuine Lexmark ink cartridges........................................................................................................................13
Replacing ink cartridges....................................................................................................................................................14
Ordering paper and other supplies..............................................................................................................................15
Recycling Lexmark products...........................................................................................................................................15
Using the printer control panel buttons and menus................16
Using the printer control panel......................................................................................................................................16
Understanding the home screen...................................................................................................................................17
Navigating menus using the touch screen................................................................................................................18
Changing the Power Saver timeout.............................................................................................................................19
Saving paper and energy with Eco-Mode..................................................................................................................20
Resetting to factory settings............................................................................................................................................20
Using the printer software.............................................................21
Minimum system requirements.....................................................................................................................................21
Using the Windows printer software............................................................................................................................21
Using the Macintosh printer software.........................................................................................................................23
Finding and installing optional software....................................................................................................................24
Updating the printer software (Windows only)........................................................................................................25
Reinstalling the printer software...................................................................................................................................25
Loading paper and original documents......................................27
Loading the paper tray......................................................................................................................................................27
Loading envelopes or photo paper..............................................................................................................................30
Loading various paper types...........................................................................................................................................32
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							Saving paper default settings.........................................................................................................................................35
Loading original documents on the scanner glass.................................................................................................36
Loading original documents into the ADF.................................................................................................................36
Printing...............................................................................................37
Tips for printing....................................................................................................................................................................37
Printing basic documents.................................................................................................................................................37
Printing specialty documents.........................................................................................................................................41
Working with photos..........................................................................................................................................................43
Printing from a Bluetooth-enabled device.................................................................................................................49
Printing on both sides of the paper (duplexing)......................................................................................................52
Managing print jobs...........................................................................................................................................................54
Copying...............................................................................................58
Tips for copying....................................................................................................................................................................58
Making copies.......................................................................................................................................................................58
Copying photos....................................................................................................................................................................59
Copying an ID card..............................................................................................................................................................59
Copying a two-sided document....................................................................................................................................59
Enlarging or reducing images.........................................................................................................................................60
Adjusting copy quality.......................................................................................................................................................60
Making a copy lighter or darker.....................................................................................................................................60
Collating copies using the printer control panel.....................................................................................................61
Repeating an image on one page.................................................................................................................................61
Copying multiple pages on one sheet ........................................................................................................................61
Making a duplex copy........................................................................................................................................................62
Canceling copy jobs...........................................................................................................................................................63
Scanning.............................................................................................64
Tips for scanning..................................................................................................................................................................64
Scanning to a local or network computer..................................................................................................................64
Scanning to a flash drive or memory card..................................................................................................................65
Scanning photos into an editing application............................................................................................................65
Scanning documents into an editing application...................................................................................................67
Scanning directly to e-mail using the printer software.........................................................................................68
Scanning to a PDF...............................................................................................................................................................68
Scanning FAQ.......................................................................................................................................................................69
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							Canceling scan jobs............................................................................................................................................................70
E-mailing............................................................................................71
Setting up the printer to e-mail......................................................................................................................................71
Creating an e-mail contact list........................................................................................................................................72
Sending e-mail......................................................................................................................................................................74
Canceling an e-mail............................................................................................................................................................76
Faxing.................................................................................................77
Setting up the printer to fax............................................................................................................................................77
Configuring the fax settings............................................................................................................................................88
Creating a contact list........................................................................................................................................................90
Sending faxes........................................................................................................................................................................91
Receiving faxes.....................................................................................................................................................................93
Faxing FAQ.............................................................................................................................................................................94
Networking......................................................................................101
Installing the printer on a wireless network............................................................................................................101
Advanced wireless setup................................................................................................................................................106
Installing the printer on an Ethernet network........................................................................................................115
Networking FAQ................................................................................................................................................................116
Using SmartSolutions....................................................................129
What is SmartSolutions?.................................................................................................................................................129
Creating and customizing printer solutions............................................................................................................130
Maintaining the printer.................................................................132
Maintaining ink cartridges.............................................................................................................................................132
Cleaning the exterior of the printer............................................................................................................................134
Cleaning the scanner glass............................................................................................................................................134
Cleaning the touch screen.............................................................................................................................................135
Troubleshooting.............................................................................136
Before you troubleshoot................................................................................................................................................136
Using the Service Center to solve printer problems............................................................................................136
If Troubleshooting does not solve your problem..................................................................................................136
Setup troubleshooting....................................................................................................................................................136
Jams and misfeeds troubleshooting..........................................................................................................................141
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							Print troubleshooting......................................................................................................................................................145
Copy and scan troubleshooting..................................................................................................................................146
E-mail troubleshooting...................................................................................................................................................148
Fax troubleshooting.........................................................................................................................................................149
Memory card troubleshooting.....................................................................................................................................155
Network troubleshooting..............................................................................................................................................157
Notices..............................................................................................176
Product information.........................................................................................................................................................176
Edition notice.....................................................................................................................................................................176
Power consumption.........................................................................................................................................................179
Index.................................................................................................192
Contents
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							Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
Use only the power supply and power cord provided with this product or the manufacturer's authorized
replacements.
Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—POTENTIAL INJURY:  Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do
not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—POTENTIAL INJURY:  The area behind the duplex cover has protruding ribs as part of the paper
path. To avoid injury, use caution when accessing this area for clearing a paper jam.
SAVE THESE INSTRUCTIONS.
Safety information
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							About your printer
Thank you for choosing this printer!
We've worked hard to make sure it will meet your needs.
To start using your new printer right away, use the setup materials that came with the printer, and then skim the
User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully,
and make sure you check the latest updates on our Web site.
We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied.
If you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted
to help you get back on track fast. And if you find something we could do better, please let us know. After all, you
are the reason we do what we do, and your suggestions help us do it better.
Minimizing your printers environmental impact
We are committed to protecting the environment and are continually improving our printers to reduce their
environmental impact. By selecting certain printer settings or tasks, you may be able to reduce your printer's
environmental impact even further.
Conserving energy
•Activate Eco-Mode. This feature sets the screen brightness to low and sets the printer to change to Power Saver
mode after the printer is left idle for 10 minutes.
Select the lowest Power Saver timeout. The Power Saver feature puts the printer in a minimum-power standby
mode after the printer has been idle for a set amount of time (the Power Saver timeout).
Share your printer. Wireless/network printers allow you to share a single printer among multiple computers,
thus conserving energy and other resources.
Conserving paper
Activate Eco-Mode. On selected printer models, this feature sets the printer to automatically print on both sides
of the paper (duplex) for copy and fax jobs, and for printing in Windows and Mac OS X 10.6 or later.
Print more than one page image on one side of the paper. The “Pages per sheet” feature allows you to print
multiple pages on one sheet. You can print up to 8 page images on one side of a sheet of paper.
Print on both sides of the paper. Duplexing lets you print on both sides of the paper manually or automatically
(depending on your printer model).
Preview print jobs before printing. Use the preview features found in Toolbars, the Print or Print Preview dialog,
or the printer display (depending on your printer model).
Scan and save. To avoid printing multiple copies, you can scan documents or photographs and save them to a
computer program, application, or flash drive for presentation.
Use recycled paper.
About your printer
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							Conserving ink
Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and
are ideal for printing documents that are mostly text.
Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges.
Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and
“Deep Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints.
Recycling
Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return
an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid bag.
Recycle the product packaging.
Recycle your old printer instead of throwing it away.
Recycle paper from discarded print jobs.
Use recycled paper.
To read the Lexmark Environmental Sustainability Report, see www.lexmark.com/environment.
Finding information about the printer
Publications
What are you looking for?Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
Setup documentation
The setup documentation came with the printer and is
also available on the Lexmark Web site at
http://support.lexmark.com.
About your printer
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							What are you looking for?Find it here
Additional setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Performing printing, copying, scanning, and faxing tasks,
depending on your printer model
Configuring printer settings
Viewing and printing documents and photos
Setting up and using printer software
Setting up and configuring the printer on a network,
depending on your printer model
Caring for and maintaining the printer
Troubleshooting and solving problems
User's Guide
The User's Guide is available on the installation software
CD.
For updates, check our Web site at
http://support.lexmark.com.
Creating and customizing printer solutions, depending on your
printer modelSmartSolutions User's Guide and Help
Go to http://smartsolutions.lexmark.com. Click the
User's Guide link to view basic SmartSolutions
information, or click ? to view context-sensitive
information.
Help using the printer softwareWindows or Mac Help
Open a printer software program or application, and
then click Help.
Click 
 to view context-sensitive information.
Notes:
The Help installs automatically with the printer
software.
The printer software is located in the printer
Program folder or on the desktop, depending on
your operating system.
The latest supplemental information, updates, and online
technical support:
Troubleshooting hints and tips
Frequently asked questions
Documentation
Driver downloads
Live chat support
E-mail support
Lexmark Support Web site—
http://support.lexmark.com
Note: Select your region, and then select your product
to view the appropriate support site.
Record the following information (located on the store
receipt and the back of the printer), and have it ready
when you contact support so that they may serve you
faster:
Machine Type number
Serial number
Date purchased
Store where purchased
About your printer
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							What are you looking for?Find it here
Telephone supportIn the US, call us at:
1-800-332-4120
Monday–Friday (8:00 AM–11:00 PM ET), Saturday
and Sunday (11:00 AM–8:00 PM ET)
Support telephone numbers and hours of operation for
your region or country can be found on the Support
Web site (http://support.lexmark.com) or on the
printed warranty that came with your printer.
Warranty informationWarranty information varies by country or region:
In the US—See the Statement of Limited Warranty
included with this printer, or at
http://support.lexmark.com.
Rest of the world—See the printed warranty that
came with your printer.
Understanding the parts of the printer
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2
3
4
567
8
9
10
Use theTo
1Automatic Document Feeder (ADF) trayLoad original documents in the ADF. Recommended for
scanning, copying, or faxing multiple-page documents.
Note: Do not load postcards, photos, small items, or thin
media (such as magazine clippings) into the ADF. Place
these items on the scanner glass.
2ADF output trayHold documents as they exit from the ADF.
3Wi-Fi indicatorCheck wireless status.
4Memory card slotInsert a memory card.
5PictBridge and USB portConnect a PictBridge-enabled digital camera, a USB
Bluetooth adapter, or a flash drive to the printer.
6Paper exit trayHold paper as it exits.
7Paper tray (Tray 1)Load paper.
About your printer
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