LG Stylo 2 Plus User Guide

							Appendix90
 NOTE 
b Your personal data from internal phone storage—including information about 
your Google account and any other accounts, your system/application data and 
settings, any downloaded applications and your DRM licence—might be lost 
in the process of updating your phones software. Therefore, LG recommends 
that you backup your personal data before updating your phones software. LG 
does not take responsibility for any loss of personal data.

b This feature depends on your network service provider, region and country. 
						

							Appendix91
FAQ
This chapter lists some problems you might encounter when using your 
phone. Some problems require you to call your service provider, but most 
are easy to fix yourself.
Message Possible causes Possible corrective measures
SIM card 
error There is no SIM card 
in the phone or it is 
inserted incorrectly. Make sure that the SIM card is 
correctly inserted.
No network 
connection/ 
Dropped 
network Signal is weak or 
you are outside the 
carrier network.
Move toward a window or into 
an open area. Check the network 
operator coverage map.
Operator applied 
new services. Check whether the SIM card is more 
than 6~12 months old. If so, change 
your SIM or USIM card at your 
network providers nearest branch. 
Contact your service provider.
Codes do 
not match To change a security 
code, must need 
to confirm the new 
code by re-entering 
it.
If you forget the code, contact your 
service provider.
The two codes you 
entered do not 
match.
No 
applications 
can be set Not supported by 
service provider or 
registration required.
Contact your service provider. 
						

							Appendix92
Message Possible causes Possible corrective measures
Downloaded 
application 
causes a lot 
of errors. Remove the 
application.
1  
Tap 
 > .
2   Tap the Gener
 al tab > Apps.
3   Tap the app > Uninstall.
Calls no

t 
available Dialing error  New network not authorised.
New SIM card 
inserted.
Check for new restrictions.
Pre-paid charge limit 
reached. Contact service provider or reset limit 
with PIN2.
Phone 
cannot be 
turned on On/Off key pressed 
too briefly.
Press the On/Off key for at least two 
seconds.
Battery is not 
charged. Charge battery. Check the charging 
indicator on the display.
Charging 
error Battery is not 
charged.
Charge battery.
Outside temperature 
is too hot or cold. Make sure phone is charging at a 
normal temperature.
Contact problem Check the charger and its connection 
to the phone.
No voltage Plug the charger into a different 
outlet.
Charger defective Replace the charger.
Wrong charger Use only original LG accessories.
Number not 
allowed. The Fixed dialling 
number function 
is on. Check the Settings menu and turn 
the function off. 
						

							Appendix93
Message Possible causes Possible corrective measures
Impossible 
to receive/ 
send SMS & 
photos Memory full Delete some data, such as 
applications or messages from 
your phone to make more memory 
available.
Files do not 
open Unsupported file 
format
Check the supported file formats.
The screen 
does not 
turn on 
when I 
receive a call. Proximity sensor 
problem If you use a protection tape or case, 
make sure it has not covered the 
area around the proximity sensor. 
Make sure that the area around the 
proximity sensor is clean.
No sound Vibration mode Check the settings status in the 
sound menu to make sure you are 
not in vibration or no interruptions 
mode.
Hangs up or 
freezes Intermittent 
software problem If the screen freezes or the phone 
does not respond when you try to 
operate it, remove the battery and 
reinsert it. Then power the phone 
back on.
OR
Try to perform a software update 
thr
 ough the website. 
						

							Appendix94
Anti-Theft Guide
You can set up your device to prevent other people from using it if its 
been reset to factory settings without your permission. For example, 
if your device is lost, stolen, or wiped, only someone with your Google 
account or screen lock information can use the device.
All you need to make sure your device is protected is:

b Set a screen lock: If your device is lost or stolen but you have a 
screen lock set, the device cant be erased using the Settings menu 
unless your screen is unlocked. 

b  Add your Google account on your device: If your device is wiped but 
you have your Google account on it, the device cant finish the setup 
process until your Google account information is entered again. 
After your device is protected, youll need to either unlock your screen or 
enter your Google account password if you need to do a factory reset. 
This ensures that you or someone you trust is doing the reset.
 NOTE  
b Do not forget your Google account and password you had added to your 
device prior to performing a factory reset. If you cant provide the account 
information during the setup process, you wont be able to use the device at all 
after performing the factory reset. 
						

							Appendix95
More information
Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL, and other open source 
licenses, that is contained in this product, please visit 
http://opensource. lge.com.
In addition to the source code, all referred license terms, warranty 
disclaimers and copyright notices are available for download. 
LG Electronics will also provide open source code to you on CD-ROM for a 
charge covering the cost of performing such distribution (such as the cost 
of media, shipping, and handling) upon email request to opensource@
lge.com. This offer is valid for three (3) years from the date on which you 
purchased the product.
Trademarks

b  Copyright©2016 LG Electronics, Inc. All rights reserved. LG and the 
LG Logo are registered trademarks of LG Corp. 

b  Google™, Google Maps™, Gmail™, YouTube™, Hangouts™ and Play 
Store™ are trademarks of Google, Inc.

b  Bluetooth is a registered trademark of Bluetooth SIG, Inc. worldwide.

b Wi-Fi and the Wi-Fi logo are registered trademarks of the Wi-Fi 
Alliance.

b  All other trademarks and copyrights are the property of their 
respective owners. 
						

							For Your SafetyFor Your Safety 
						

							For Your Safety97
Important Information
This user guide contains important information on the use and operation 
of this phone. Please read all the information carefully for optimal 
performance and to prevent any damage to or misuse of the phone. Any 
changes or modifications not expressly approved in this user guide could 
void your warranty for this equipment. Any changes or modifications not 
expressly approved by the manufacturer could void the user’s authority to 
operate the equipment.
Before You Start
Violation of the instructions may cause serious injury or death.
WARNING: This product contains chemicals known to the State of 
California to cause cancer and birth defects or reproductive harm. 
Wash hands after handling.

b  Never place your phone in a microwave oven as it will cause the battery \
to explode.

b   When riding in a car, do not leave your phone or set up the hands-free kit 
near the air bag. If wireless equipment is improperly installed and the \
air 
bag is deployed, you may be seriously injured.

b   Your phone contains an internal battery. Do not dispose of your phone near 
fire or with hazardous or flammable waste. You should dispose of your 
phone in accordance with all applicable laws.

b   Do not use the phone in areas where its use is prohibited. (For example\
: 
aircraft)

b   Do not expose the battery charger or adapter to direct sunlight or use i\
t in 
places with high humidity, such as a bathroom.

b    Do not use harsh chemicals (such as alcohol, benzene, thinners, etc.) \
or 
detergents to clean your phone. This could cause a fire. 
						

							For Your Safety98

b  Do not drop, strike, or shake your phone severely. It may harm the internal 
circuit boards of the phone.

b   Do not use your phone in high explosive areas as the phone may generate \
sparks.

b   Do not damage the power cord by bending, twisting, pulling, or heating. \
Do 
not use the plug if it is loose as it may cause electric shock or fire.

b   Do not place any heavy items on the power cord. Do not allow the power 
cord to be crimped as it may cause electric shock or fire.

b   Do not handle the phone with wet hands while it is being charged. It may\
 
cause an electric shock or seriously damage your phone.

b   Do not disassemble the phone.
b  Do not place or answer calls while charging the phone as it may short-
circuit the phone and/or cause electric shock or fire.

b   Do not attempt to repair or modify the device yourself. Your device is 
equipped with an internal rechargeable battery which should be replaced \
only by LG or an authorized LG repair center. 
         You should never attempt to open or disassemble this device yourself and \
 doing so may cause damage that voids your warranty.

b  Make sure that no sharp-edged items, such as animal’s teeth or nails, come 
into contact with the battery. This could cause a fire.

b   Be careful that children do not swallow any parts (such as earphone, 
connection parts of the phone, etc.) This could cause asphyxiation or 
suffocation resulting in serious injury or death.

b   Unplug the power cord and charger during lightning storms to avoid elect\
ric 
shock or fire.

b   Only use chargers provided by LG. The warranty will not be applied to 
products provided by other suppliers.

b   Only authorized personnel should service the phone and its accessories. \
Faulty installation or service may result in accidents and consequently \
invalidate the warranty.

b   An emergency call can be made only within a service area. For an 
emergency call, make sure that you are within a service area and that th\
e 
phone is turned on. 
						

							For Your Safety99

b  Your phone is an electronic device that generates heat during normal 
operation. Extremely prolonged, direct skin contact in the absence of 
adequate ventilation may result in discomfort or minor burns. Therefore,\
 
use care when handling your phone during or immediately after operation.\

b   Use and store your phone in temperatures between 0°C/32°F and 
45°C/113°F, if possible. Exposing your phone to extremely low or high 
temperatures may result in damage, malfunction, or even explosion. 
HAC statement
This phone has been tested and rated for use with hearing aids for some 
of the wireless technologies that it uses. Ho wever, there may be some 
newer wireless technologies used in this phone that have not been tested 
yet for use with hearing aids. It is important to try the different features 
of this phone thoroughly and in different locations, using your hearing aid 
or cochlear implant, to determine if you hear any interfering noise. Consult 
your service provider or the manufacturer of this phone for information 
on hearing aid compatibility. If you have questions about return or 
exchange policies, consult your service provider or phone retailer.
This mobile phone has a Hearing Aid Mode that, when activated, may 
reduce interference with some hearing aid models.
FCC RF Exposure Information
WARNING! Read this information before operating the phone.
In August 1996, the Federal Communications Commission (FCC) of the 
United States, with its action in Report and Order FCC 96-326, adopted 
an updated safety standard for human exposure to Radio Frequency (RF) 
electromagnetic energy emitted by FCC regulated transmitters. Those 
guidelines are consistent with the safety standard previously set by both 
U.S. and international standards bodies. The design of this phone complies 
with the FCC guidelines and these international standards.
Body-worn Operation
This device was tested for typical use with the back of the phone kept 
0.39 inches (1.0 cm) from the body. To comply with FCC RF exposure 
requirements, a minimum separation distance of 0.39 inches (1.0 cm) 
must be maintained between the user’s body and the back of the phone.