LG V20 User Guide
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Appendix130 Phone software update LG Mobile phone software update from the Internet For more information about using this function, please visit http://www.lg.com/common/index.jsp, select your country and language. This feature allows you to conveniently update the firmware on your phone to a newer version from the Internet without needing to visit a service center. This feature will only be available if and when LG makes a newer firmware version available for your device. Because the mobile phone firmware update requires the user’s full attention for the duration of the update process, please make sure you check all instructions and notes that appear at each step before proceeding. Please note that removing the USB cable during the upgrade may seriously damage your mobile phone. • LG reserves the right to make firmware updates available only for selected models at its own discretion and does not guarantee the availability of the newer version of the firmware for all handset models.
Appendix131 LG Mobile Phone software update via Over- the-Air (OTA) This feature allows you to conveniently update your phone’s software to a newer version via OTA, without connecting a USB cable. This feature will only be available if and when LG makes a newer firmware version available for your device. First check the software version on your mobile phone: Settings General About phone Update Center Software Update Check now for update. • Your personal data from internal phone storage—including information about your Google account and any other accounts, your system/ application data and settings, any downloaded applications and your DRM license—might be lost in the process of updating your phone’s software. Therefore, LG recommends that you backup your personal data before updating your phone’s software. LG does not take responsibility for any loss of personal data. • This feature depends on the area or service provider.
Appendix132 FAQ This chapter lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most are easy to fix yourself. MessagePossible causes Possible corrective measures SIM card error There is no SIM card in the phone or it is inserted incorrectly. Make sure the SIM card is correctly inserted. No network connection/ Dropped network Signal is weak or you are outside the carrier network. Move toward a window or into an open area. Check the network operator coverage map. Operator applied new services. Check whether the SIM card is more than 6-12 months old. If so, change your SIM or USIM card at your network provider's nearest branch. Contact your service provider. Codes do not match To change a security code, confirm the new code by re-entering it. If you forget the code, contact your service provider. The two codes you entered do not match No applications can be set Not supported by service provider or registration required. Contact your service provider. Downloaded application causes a lot of errors. Remove the application. 1. Tap Settings. 2. Tap General Apps. 3. Tap the app Uninstall.
Appendix133 MessagePossible causes Possible corrective measures Calls not available Dialing error New network not authorized. New SIM card inserted. Check for new restrictions. Pre-paid charge limit reached. Contact service provider or reset the limit with PIN2. Phone cannot be turned on On/Off key pressed too briefly. Press the On/Off key for at least two seconds. Battery is not charged. Charge battery. Check the charging indicator on the display. Charging error Battery is not charged. Charge battery. Outside temperature is too hot or cold. Make sure phone is charging at a normal temperature. Contact problem Check the charger and its connection to the phone. No voltage Plug the charger into a different outlet. Charger defective Replace the charger. Wrong charger Use only original LG accessories. Number not allowed. The Fixed dialing number function is on. Check the Settings menu and turn the function off. Impossible to receive/ send text and multimedia messages Memory full Delete some data, such as applications or messages from your phone to make more memory available.
Appendix134 MessagePossible causes Possible corrective measures Files do not open Unsupported file format Check the supported file formats. The screen does not turn on when I receive a call. Proximity sensor problem If you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean. No sound Vibration mode Check the settings status in the sound menu to make sure you are not in vibration or no interruptions mode. Hangs up or freezes Intermittent software problem If the screen freezes or the phone does not respond when you try to operate it, remove the battery and reinsert it. Then power the phone back on. Alternatively, try to perform a software update through the website.
Appendix135 Anti-Theft Guide Set up your device to prevent other people from using it if it's been reset to factory settings without your permission. For example, if your device is lost, stolen, or wiped, only someone with your Google account or screen lock information can use the device. All you need to make sure your device is protected is: • Set a screen lock: If your device is lost or stolen but you have a screen lock set, the device can't be erased using the Settings menu unless your screen is unlocked. • Add your Google account on your device: If your device is wiped but you have your Google account on it, the device can't finish the setup process until your Google account information is entered again. After your device is protected, you'll need to either unlock your screen or enter your Google account password if you need to do a factory reset. This ensures that you or someone you trust is doing the reset. • Do not forget your Google account and password you had added to your device prior to performing a factory reset. If you can't provide the account information during the setup process, you won't be able to use the device at all after performing the factory reset.
Appendix136 More information Open Source Software Notice Information To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected]. This offer is valid for three (3) years from the date on which you purchased the product. Trademarks • Copyright ©2016 LG Electronics, Inc. All rights reserved. LG and the LG logo are registered trademarks of LG Group and its related entities. • Google™, Google Maps™, Gmail™, YouTube™, Hangouts™ and Play Store™ are trademarks of Google, Inc. • Bluetooth ® is a registered trademark of Bluetooth SIG, Inc. worldwide. • Wi-Fi ® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. • All other trademarks and copyrights are the property of their respective owners.
Appendix137 DOLBY AUDIO Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories. TypeC-HDMI • You may not need to connect the charger with TypeC-HDMI gender to output the screen. Connect the charger for reducing the battery consumption. • When you connect the device with TypeC-HDMI gender or HDMI cable, you can view the UHD video on the TV, projector, or monitor. You need the UHD supporting gender and HDMI cable for UHD output. • Copyright protected content (DRM/HDCP) may be limited depending on your output device. You can only view your own device screen. • Some video files may not be played properly depending on the hardware performance or memory limit. • Some videos may not be played properly depending on the screen resolution, frame per second, average bit transfer rate, or encoding settings. • If the screen is cut or displayed abnormally, change the screen size into the original size on the TV or monitor. • The devices can mutually connect with themselves by connecting them with TypeC-HDMI gender and HDMI cable even if the power is turned o f f. • If the TV, projector, monitor do not output the screen, disconnect the HDMI cable with the gender for a moment. Some genders may not mutually connected with each other.
Appendix138 Laser safety statement CDRH Compliance THIS PRODUCT COMPLIES WITH APPLICABLE REQUIREMENT OF THE DHHS PERFORMANCE STANDARD FOR LASER PRODUCT, 21 CFR SUBCHAPTER J. Caution! This product employs a Laser system. To ensure proper use of this product, please read this owner’s manual carefully and retain for future reference. Should the unit require maintenance, contact an authorized service center. Use of controls, adjustments, or the performance of procedures other than those specified herein may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure or make direct contact with the laser.