Logitech Harmony 650 User Manual

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LOGITECH HARMONY 650 USER MANUAL
Troubleshooting problems with your Harmony 650
In this section, you’ll find some commonly reported issues and the suggested solutions. 
These solutions may help you fix problems you’re experiencing. If you still cannot fix 
the problem, refer to Getting help with your Harmony 650 on page 18.
The TV doesn’t go to the right input when starting Activities.From My Harmony, check your Activity to ensure it is set up to use the correct 
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input for your TV. Next, check that the inputs are in the correct order so the 
Harmony 650 can cycle through each input.   
When you try to add a new TV to your account, you get a message 
informing you that you haven’t entered the correct model number. The model number for many devices can be found on the front of the device. If it 
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isn’t there, it might be on a label on the back, bottom, or side of the device. The 
model number shouldn’t be confused with the serial number for the device, or 
the model number of the device’s remote control, as many different devices by a 
manufacturer can share the same remote. 
 
If you can’t find a device’s model number, you can use the device’s original remote 
to teach its commands to your Harmony remote. For more information, see 
Teaching commands using your old remote on page 15. 
The On Demand command isn’t on the Harmony 650 for the Watch TV 
Activity. You can map the command to any unused button on the Harmony 650 or on the 
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remote’s screen. The command is likely in our database, but wasn’t mapped to the 
Activity. If we’re missing the command, the Harmony 650 can learn it from your 
original remote. For more information, see  Teaching commands using your old 
remot e on page 15. 
My Harmony is unable to communicate with the Harmony 650. Ensure that the USB cable is plugged into your computer and into your remote. 
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Ensure that you are not connecting through a USB hub. If you are, connect the 
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cable directly to a computer USB port. 
Unplug the USB cable from your computer, and plug it in again. Unplug the USB 
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cable from your remote, and plug it in again. 
Close your browser, start your browser again, and return to My Harmony. 
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Plug the USB cable into a different USB port of your computer. 
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Disable any anti-virus, firewall, or pop-up blocker program. 
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Restart your computer. 
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Getting help with your Harmony 650
Several support features are available to help you with the setup and customization of 
your Harmony 650. To access support for your Harmony 650, follow these steps:Go to 
1.  MyHarmony.com. 
Sign into your account.
2. 
Click 
3.  Support. 
You’ll be taken you to Logitech’s Support page where the following support options 
are available:
FAQs 
(Frequently Asked 
Questions) A searchable list of customer questions with answers provided 
by Logitech’s support staff and other users.
Community 
forums
A message board where Logitech users and moderators discuss 
product issues and suggest solutions (accessible directly at 
http://forums.logitech.com).
Support staff Contact Logitech Support staff via phone or e-mail.
Using the on-remote help
When one or more of your devices don’t power on or off, or when they don’t 
switch inputs correctly, you can use the Help button on the remote for simple 
troubleshooting. Answer the questions on your Harmony 650 to re-synchronize it with 
your entertainment system. See Using the Help button on page 6. 
						

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LOGITECH HARMONY 650 USER MANUAL
Glossary
Activity 
An Activity is something you do with your entertainment system, like watching TV, 
listening to music, or playing a game. With your Harmony remote, you can set up an 
Activity so that a single button on the remote turns on the necessary devices, and 
switches them to the required inputs.
Amplifier 
A stereo component that outputs to speakers, and increases the gain or level of an 
audio signal. An amplifier doesn’t typically include a radio.
Aspect ratio 
The ratio of image width to image height. Common ratios are 1.85:1 and 2.35:1. 
Television screens are usually 1.33:1 (also known as 4:3). HDTV is 1.78:1, or 16:9.
A/V switch 
A device with several audio and video source inputs that sends a selected audio/video 
source input signal to an output device like speakers or a TV.
Device 
A component in your home entertainment system.
DVD recorder (DVR) 
A standalone unit that resembles and functions very much like a VCR. Like a VCR, DVD 
recorders all have AV source inputs; as well, it can record TV shows.
Input 
Inputs are the connections on the back of your devices. Using these inputs, you 
connect your devices to each other.
In sync 
The Harmony 650 knows what state all of your devices are in, such as whether they are 
on or off and which inputs they were last using. When it loses track of this information, 
it becomes “out of sync”. Your remote can send commands to your devices to become 
“in sync” again. 
IR (Infrared) 
Type of signal used by most remote controls. Harmony remotes can control devices 
that use IR for remote control. 
Mini-system 
A single unit that is some combination of the functionality of a DVD, VC\
R, radio, and 
amplifier. Also known as a home theater or home cinema.
Output device 
A device that produces the sound or picture, for example, a TV or speakers.
Passthrough 
A device that routes video or audio from one device to another device. 
						

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Personal Video Recorder (PVR) 
Contains an internal recorder and player that records and plays video without the use 
of a removable tape or disc. Typically PVRs can pause, rewind, instantly replay, and 
play slow-motion for live or recorded TV. Examples of PVR service providers are TiVo, 
ReplayTV, UltimateTV, and Keen PM. Many cable and satellite providers also provide 
PVR services and have PVRs included in some of their cable/satellite receivers.
Receiver 
Also referred to as a tuner or a stereo receiver. A receiver can be any component 
that receives or tunes broadcast signals, or AM/FM radio. Typically refers to the single 
component that includes a preamplifier, surround processor, multi-channel amplifier, 
and AM/FM tuner.
RF (Radio Frequency) 
Used by some remote controls to control devices because it doesn’t have the same 
line-of-sight restrictions as IR (infrared) signals. 
						

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LOGITECH HARMONY 650 USER MANUAL
Product Specification
LCD size
1.5" (diagonal)
LCD resolution 128 x 128 pixels
LCD colors 65,000 colors
Power source Batteries
Battery type AA Alkaline 
Brands supported 5,000+
Devices supported 225,000+
Maximum # of devices per account 5
Backlit keypad Yes
Backlight color Yellow 
IR learning Yes (Up to 200 KHz)
Learning capabilities Any standard IR device
IR transmitters 2
IR transmission range Up to 50 ft
Memory type Flash
Memory capacity 2MB
Weight 6 oz (with battery installed)
Dimensions 8.75” x 2.3” x 1.3” 
Warranty 1 year (2 years for Europe)
Supported platforms Microsoft® Windows XP or Vista with 
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Internet Explorer 7+, or Firefox 3+
Microsoft® Windows 7 with Internet 
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Explorer 8+ or Firefox 3+
Intel Mac OS® 10.4.8+ with Firefox 3+ or 
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Safari 4 
Note: + indicates the specified version of 
software, or a later version. 
						

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