Midway Artic Thunder Game Operations Manual For 39 Dedicated Video Game
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ARCTIC THUNDERTROUBLESHOOTING - 3 START UP TROUBLESHOOTING Symptom Cause Required Action Video Game Machine (VGM) does not start. VGM appears com- pletely non-functional. No audio No illumination No video displayPower problem 1. Check power is switched on. 2. Make sure fans in Arcade Computer are turning. If not: Is the power supply connected to its power cable? Is power supply turned on? 3. Plug cord into AC power outlet. Verify presence of AC line voltage. Improper line volt- age switch setting1. Turn off power. Unplug AC line cord. Check line voltage switch. If necessary, set it to agree with local AC line voltage. Retest game. Open fuse 1. Turn off power. Examine fuse on power chassis, cabinet wall or electronic equipment shelf. Replace faulty fuses with identically rated parts. Turn on game power. If fuse opens again, check wiring harness and connectors. Faulty wiring 1. Remove line cord. Test line cord, power plug, and IEC connector for breaks or damage. Verify continuity of each wire in cord. Install cord on power chassis. Press connector firmly to seat it. 2. Assure that cabinet wiring harness connectors fully seat in corresponding power supply and board connectors. 3. Inspect wiring for breaks or damage. Video Game Machine (VGM) does not start. VGM accepts cur- rency or tokens. Audio and video are present.Faulty coin mech- anism1. Unlock and open coin door. Check each currency acceptor to assure proper mounting. Verify each release latch is closed and locked. 2. Test mechanism with good and bad coins to see if mechanism accepts and rejects currency cor- rectly. 3. Inspect to see if external acceptor indicators (Pric- ing, Flashing Arrows, etc.) are lit. 4. Verify each acceptor operates properly by placing it in working game. Replace bad parts. Faulty switches 1. Access Diagnostic Menu, then select SWITCH TESTS. Conduct test to confirm operation of each switch. 2. Assure no loose parts or wires are caught in switch contacts. 3. Check for continuity in each suspect switch con- nection (Common to Normally Open or Common to Normally Closed). 4. Replace faulty switches (bent levers, broken actu- ators, etc.).
TROUBLESHOOTING - 4 MIDWAY AMUSEMENT GAMES, LLC Video Game Machine (VGM) does not start. VGM accepts cur- rency or tokens. Audio and video are present.Faulty wiring 1. Assure no wires are caught in hinges, latches or switch contacts. 2. Check wiring continuity from circuit board connec- tors to acceptors. Video Game Machine (VGM) appears non- functional. Currency acceptor price indicator is illumi- nated.Power problem 1. Inspect circuit boards under low-light conditions. The LED’s glow and the fan turns when proces- sor circuits receive voltage and indicate pres- ence of DC from power supply. However, voltages or signals may not be normal. 2. Switch on power to game machine and measure DC voltage settings. Refer to the Cabinet Wiring Diagram for specific wiring information and volt- age limits. Set the digital voltmeter to the 20-volt DC set- ting and measure the power connector pins. Adjust the +5V source if necessary. Set the digital voltmeter to the 2-volt AC setting and measure DC voltages at power connector pins. Any reading here indicates that supply voltages are unstable and may contain ripple or noise. Faulty wiring 1. Switch off power to game. Check both wiring har- ness connectors and other types of connectors to make sure they fully seat onto mating board con- nectors. Faulty circuit boards or Arcade Computer1. Run power-up self-test sequence. Note errors or failures during test. 2. Switch off power to Arcade Computer, but NOT the game machine. Wait for HDD to stop spinning, then loosen the thumbscrews on computer cover and remove. Listen for beeping sounds. Symptom Cause Required Action
ARCTIC THUNDERTROUBLESHOOTING - 5 LINKING PROBLEM TROUBLESHOOTING Symptom Cause Required Action Cannot connect multi- ple Video Game Machines (VGMs) togetherFaulty wiring 1. Install required crossover between cabinets. Each coupler connects two VGMs (one pair). Do not use standard telephone type couplers or wiring for link- ing. 2. Use only 10 Base-T, Ethernet-type, Category 5, twisted-pair wiring. 3. Do not overextend linking cables supplied with VGM. Improper linking hardware1. Use required network hub for your local network. A Hub Link Kit permits up to four VGM connec- tions. Array completion requires basic kit brackets and spacers. VGM does not recog- nize other players in linking operation VGM functions nor- mally by itselfImproper settings 1. Record any error messages that occur during self- test. 2. Check that each VGM has a unique ID number. 3. Access the Diagnostic menu, then select LINKING TEST. Confirm the link is enabled. Power problem 1. Verify the hub receives power. AC adapter wires are thin and easily damaged. Faulty wiring (3 or more VGMs)1. Inspect hub indicator lights. Illuminated indicator lights for each active port light up if the cable(s) are properly connected. Check for cable continuity from hub to VGM for each indicator that failed to light. 2. Assure no loose wires are caught in hinges, doors or under cabinet. 3. Verify linking cable connects to CPU Board for each game. 4. Verify each linking cable operates properly by placing it in a working game. CAUTION Do not remove or install any connector when the power is turned on. Installation under power will damage the circuit boards, ROM’s or hard disk drive and void the warranty.
TROUBLESHOOTING - 6 MIDWAY AMUSEMENT GAMES, LLC LINKING PROBLEM TROUBLESHOOTING Symptom Cause Required Action Some Video Game Machines (VGMs) in group link properly, while others do notImproper hub switch setting1. Assure switches on hub are set according to kit instructions. (VGMs on a network do not require couplers. Hub has electronic crossover.) 2. Inspect hub indicator lights for link activity. See manufacturer’s literature for diagnostics. Wrong software version1. Verify all linked VGMs use same software version. Machines with different versions will not recognize each other. Contact your distributor for a software update if needed. Faulty wiring (2 VGMs)1. Insert only the supplied crossover connection between coupled VGMs. Standard couplers appear identical to devices supplied with games, but do not include an internal crossover. 2. Verify each linking crossover coupler operates properly by placing it in a working link between two VGMs. Faulty wiring (3 or more VGMs)1. Use an additional crossover connector and cable to extend game or hub link connection. Two cross- overs cancel each other out and results in same problem as no link crossover. 2. Connect cables directly to hub. Do not use a crossover coupler and hub together in single net- work. 3. Separate communications wiring from other wir- ing. Wires that must cross can only cross at right angles to limit noise pickup. CAUTION Do not remove or install any connector when power is turned on. Installation under power will damage the circuit boards, ROM’s or hard disk drive and void the warranty.
ARCTIC THUNDERTROUBLESHOOTING - 7 PLAYER CONTROL TROUBLESHOOTING Symptom Cause Required Action Intermittent or com- pletely non-functional player controls Video Game Machine (VGM) starts normally.Faulty switches or lamps1. Access the Diagnostic Menu, then select SWITCH TEST. Conduct test to confirm switch operation. 2. Access Diagnostic Menu, then select LAMP TEST. Conduct test to confirm lamp operation. 3. Check for loose parts or wires caught in switch contacts. 4. Check continuity at each switch connection (Com- mon to Normally Open or Common to Normally Closed). 5. Verify player control operates properly by placing it in working VGM. 6. Verify light bulbs used for dashboard switches are type specified in parts listing. Other types will light, but may produce too much heat. Excess heat may cause switches to bind. Faulty switch wir- ing1. Check for wires caught in door hinges, latches, or switch contacts. 2. Verify harness connectors are attached and fully seated. 3. Assure control switches connect properly to con- trol input wires. 4. Check cabinet wiring is correct for this VGM. Steering pulls to one sideFaulty Wheel Driver Board1. Access the Diagnostic Menu, then select CALI- BRATE FEEDBACK. Perform the calibration sequence. 2. Locate power amp on Wheel Driver Board’s large heatsink. Test Board and replace bad part or board if necessary. No wheel feedback Steering does not aim vehicle as expectedImproperly set calibration1. Access Diagnostic Menu, then select CONTROL- LER TEST. Select and perform one of the test sequences to aid in correcting calibration. Faulty circuit 1. Examine fuses and cables on Wheel Driver Board. 2. Check cables and wiring between Arcade Com- puter, interface board, wheel driver and motor. 3. Replace bad parts. Faulty motor 1. Inspect motor. Refer to the Steering Assembly Service instructions in Chapter 3 for complete details.
TROUBLESHOOTING - 8 MIDWAY AMUSEMENT GAMES, LLC Sloppy, unpredictable or ineffective steering Video is present Video Game Machine (VGM) operates nor- mallyBlocked or faulty fan1. Fan located on power supply acts as an exhaust fan; with power switched on, check fan airflow to assure that nothing blocks airflow. Faulty mechani- cal parts1. Inspect motor for faulty or worn belts, bearings, couplings, gears, etc. Refer to the Steering Assembly Service instructions in Chapter 3 for complete details. Faulty Wheel Driver Board1. Inspect Wheel Driver Board under low-light condi- tions. To indicate presence of AC from the trans- former the LED’s glow when voltage is received. However, voltages or signals may not be normal. 2. Examine fuses and cables on Wheel Driver Board. Replace bad fuses. 3. Use digital voltmeter to verify AC voltage between each fuse holder and ground. Measure approxi- mately 25V. See Wiring Diagram. 4. Use the 20-VAC setting on digital voltmeter to measure DC voltage at motor. Do not move steer- ing wheel, drive belt, or motor while making this measurement. Any reading indicates unstable supply that may contain ripple or noise. 5. Select CONTROLLER TEST from the Diagnostic Menu. Follow on-screen instructions to verify operation of the wheel motor and steering position sensor. 6. Verify proper operation of Wheel Driver Board by placing it in working VGM. Loose or worn drive belt1. Inspect motor for faulty or worn belts, bearings, couplings, gears, etc. Refer to the Steering Assembly Service instructions in Chapter 3 for complete details. 2. If drive belt isn’t worn or damaged, check its tight- ness. WARNING The Wheel Driver Board heatsink, power resistors, and other components may be very hot. The DC Motor in the steering wheel may also be hot. Symptom Cause Required Action
ARCTIC THUNDERTROUBLESHOOTING - 9 VIDEO TROUBLESHOOTING Symptom Cause Required Action Monitor appears non- functional Audio is present Video Game Machine (VGM) controls oper- ate normallyPower problem 1. Verify connection of AC Power to video monitor. Inspect neck of CRT in dim light. Glowing filament near CRT base confirms monitor circuits receive power. However, voltages or signals may not be normal. Faulty wiring 1. Switch off power. Verify that video signal and Remote Adjustment Board connectors seat prop- erly on Video Monitor Board. 2. Assure that video cables connect to circuit boards and Arcade Computer. 3. Assure that no wires are caught on chassis or mounting brackets. Improper monitor adjustments1. Try setting Brightness and Contrast above mini- mum levels. Faulty monitor cir- cuitry1. Check AC line for a blown fuse on Video Monitor Board. Replacement fuses must be identically rated. 2. If the fuse is good, verify video monitor operates correctly by placing it in a working VGM. 3. If monitor is bad; Check monitor power supply. 4. If the power supply is good, Check monitor hori- zontal output transistor and related circuitry. Graphic images from game do not appear No audio Power-up self-test runsImproper compo- nents1. Verify circuit boards are correct for this game. Labels on each board record manufacturers’ name, assembly number and hardware version. 2. Verify HDD is correct for this game. Label on HDD records assembly number and software version. Hard Disk Drive (HDD) problems1. Allow game to load normally. Note and record any error messages that occur during self-test. Power Problems 1. Turn on Power. Use 20-volt DC setting on digital voltmeter to measure DC voltages present at Power connector pins. Verify +5V source if it is adjustable. Refer to Cabinet Wiring Diagram for specific wiring information and voltage limits. 2. Use 2-Volt AC setting on digital voltmeter to mea- sure DC voltages at Power Connector pins. Any reading indicates the supply voltages are unstable and may contain ripple or noise. White areas at screen edges appear tinged with color Dots at screen edges appear ovoid or cylin- dricalPicture tube dynamic conver- gence is out of alignment1. Have service bureau dynamically re-converge monitor. This procedure requires removing and repositioning yoke. Service bureau must follow instructions from monitor manufacturer.
TROUBLESHOOTING - 10 MIDWAY AMUSEMENT GAMES, LLC Video images tear or roll, or have black bar down middle of screenFaulty wiring 1. Check connectors and cables between circuit boards and monitor for wiring continuity. 2. Assure connection of all cabinet ground wires, especially at video monitor chassis. Faulty monitor cir- cuitry1. Verify video monitor operates correctly by con- necting it to working game machine. 2. Assure video monitor is correct type for this game. Video monitors with wrong resolution can’t lock sync. Improper sync signals1. Make sure Video Board emits proper type of sync. 2. Verify jumpers are set correctly for monitor. Electromagnetic fields1. Move game cabinet further away from machines, appliances, or other video games. Missing colors Faulty wiring 1. Check connectors and cables for wiring continuity from circuit boards to video monitor. Faulty monitor color drive cir- cuitry1. Verify video monitor operates correctly by con- necting it to a working game machine. One color is dimmer or brighter than others Whites appear tinted everywhere on screenMaladjusted color bias pots 1. Access Diagnostic Menu, then select MONITOR TEST. Perform the COLOR BARS TEST. Adjust three bias pots for best colors. (Most monitor neck boards include these pots.) 2. Check White Screen. Touch up controls. If whites still seem tinted, have service bureau rejuvenate picture tube. Picture is too narrow Maladjusted WIDTH pot .1. Access Diagnostic Menu, then select MONITOR TEST. Perform CROSSHATCH TEST. 2. Adjust screen width using the width pot on Monitor Remote Control Board, located behind coin door. Picture is too short Maladjusted HEIGHT pot or damaged vertical circuit1. Access Diagnostic Menu, then select MONITOR TEST. Perform CROSSHATCH TEST. Adjust screen height using the height pot on the Monitor Remote Control Board behind coin door. If pot has no effect, service vertical output cir- cuit. Picture seems shifted to one sideMaladjusted HORIZONTAL POSITION pot1. Access Diagnostic Test, then select MONITOR TEST. Perform CROSSHATCH TEST. Adjust Horizontal Position pot for best picture using the Monitor Remote Control Board behind coin door. Keystone-shaped pic- ture Shorted turns in yoke 1. Substitute working yoke. 2. Have service bureau converge monitor. 3. Retest monitor. Symptom Cause Required Action
ARCTIC THUNDERTROUBLESHOOTING - 11 Blotches of color appear on screenPicture tube aper- ture mask is mag- netized1. Demagnetize monitor with external degaussing coil. Take care not to magnetize neighboring games. Monitor may be left on or off during this procedure. White areas in center of screen appear tinged with color Object edges have fringe of one or more colorsPicture tube purity or static conver- gence is out of alignment 1. Turn on Video Game Machine (VGM). 2. Access Diagnostic Menu, then select MONITOR TEST. Perform tests for CROSSHATCH, RED, GREEN and BLUE screens to correct monitor dis- play problem. Display screen with the most severe problem. Locate the Purity and Static Convergence ring magnets on monitor neck. To minimize, observe screen and adjust magnets. Follow instructions from monitor manufacturer. Picture is dim or faded Maladjusted BRIGHTNESS pot or subnormal pic- ture tube emission1. Access Diagnostic Menu, then select MONITOR TEST. Perform COLOR BARS TEST. Adjust Brightness and Contrast using pots located on Monitor Remote Control Board, behind coin door. 2. If pots have no effect, have service bureau rejuve- nate picture tube. Symptom Cause Required Action
TROUBLESHOOTING - 12 MIDWAY AMUSEMENT GAMES, LLC TYPICAL CUTAWAY REAR VIEW CAUTION Do not remove or install any connector when power is turned on. Installation under power will damage the circuit boards or ROM’s and void the warranty. WARNING: HIGH VOLTAGE. Video Game Machine (VGM) monitors generate and store potentially lethal high voltages. Avoid touching any part of the monitor until power has been off for some time. A picture tube can maintain a hazardous charge for up to several days. Only qualified technicians should service monitors. Turn off the power, unplug the VGM and discharge the CRT before attempting service. Even properly discharged tubes can revert to a highly charged state, without reapplication of power. WARNING In normal operation, the monitor doesn’t require isolation from AC line voltage. During bench servicing, you may need to operate the monitor outside the cabinet. If you do, isolate the monitor from line voltage with an isolation transformer. CAUTION Do not operate the monitor without its Remote Adjustment Board. WARNING: HANDLE FLUORESCENT TUBE AND CRT WITH CARE. If you drop a fluorescent tube or CRT and it breaks, it will implode! Shattered glass can fly eight feet or more from the implosion.