Miele W 1514 Operating Instructions
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With the help of the following notes, minor faults in the performance of the machine, some of which may result from incorrect operation, can be put right without contacting the Service Department. ,Repair work to electrical appliances should only be carried out by a suitably qualified person in strict accordance with current local and national safety regulations. Repairs and other work by unqualified persons could be dangerous. The manufacturer cannot be held liable for unauthorised work. The programme does not start Problem Possible cause Remedy The display remains dark and the programme selector is not lit up.There is no power to the machine.Check whether – the mains plug is plugged in and switched on. – the fuse or circuit breaker has tripped. You are asked to enter a code.Access via a code has been activated.Enter the code and confirm the entry. Deactivate the code if you do not wish this message to appear in the display the next time the machine is switched on. The display is dark.The display has switched off automatically to save energy (Standby mode).Press a button. Standby comes to an end. Problem solving guide 41
Fault messages in the display Problem Possible cause RemedyA 2Fault Check drainage system–The water outlet is blocked or restricted. –The drain hose has been fixed too high.–Clean the drain filter and the drain pump. –The maximum delivery head is 1 m. 2Fault Water intake Open stopcockThe water inlet is blocked or restricted.Check whether –the stopcock is opened properly. –the inlet hose is kinked. LWaterproof system activated Close the stopcockThe water protection system has reacted.Call the Service Department. ;Technical fault. Call the Service DepartmentThere is a fault. Start the programme again. If the fault message appears again, contact the Service Department. The following flashes in the display: Anti-crease alternately with Check detergent Excessive foam has built up during washing.Use less detergent next time and follow the manufacturers instructions on dosage given on the packaging. ATo switch off the fault message: Switch the machine off with theI-On/0-Off button. Problem solving guide 42
Problems with the load size indicator or calibrating to zero Problem Possible cause Remedy The display indicates a load of
General problems Problem Possible cause Remedy The machine shakes during the spin cycle.The machine feet are not level.Level the machine (see Installation). The laundry has not been spun properly and is still wet.The machine detected an imbalance during the final spin and reduced the spin speed automatically.Include both large and small items in the load as this will give better distribution. The laundry has not been spun satisfactorily.The spin speed selected was too low.Select a higher spin speed next time. The pump makes strange noises.This is not a fault! These noises occur at the end of a pump sequence as a normal part of the operation. There is a lot of detergent residue in the detergent drawer.The water pressure is too low.– Clean the water inlet filter. – Select Water plus. Powder detergent used with water softeners can be sticky.Add washing powder and then add the water softener. Fabric conditioner is not completely dispensed or too much water remains in the§compartment.The siphon tube is not correctly positioned, or is clogged up.Clean the siphon, (see “Cleaning and care - Cleaning the detergent dispenser drawer”). The display is in a different language.A different language has been selected inSettings LanguageJ.Set the language you want. The flag symbol will guide you. When laundry is dry it feels hard to the touch.Too vigorous wash action.Programme in gentle action and more water. Not enough detergent used.Increase detergent dose to prevent limescale build up in laundry. No fabric conditioner used.Use fabric conditioner in last rinse. Problem solving guide 44
An unsatisfactory wash result Problem Possible cause Remedy Liquid detergent does not give the required result.Liquid detergents usually contain no bleaching agents. They do not remove fruit, coffee and tea stains.–Use a general purpose detergent containing a bleaching agent. –Pour stain removers into compartmentjof the dispenser drawer and liquid detergent into a dispenser ball. –Never put stain removers and liquid detergent together in the dispenser drawer. Grey, greasy particles cling to washed laundry.Insufficient amounts of detergent were used to break down the particles of grease in heavily soiled laundry.– Use more detergent. – Before washing the next load run aCottons 95°Cprogramme with powder detergent but without a load. A stale smell is in the drum and on laundry.Low temperature washing.– Before washing the next load run aCottons 95°Cprogramme with powder detergent but without a load. White residues which look like powder detergent are seen on dark textiles after washing.The detergent contained compounds (zeolites) to aid water softening which are not soluble in water. They have ended up on the laundry.– Try and brush off the residues with a soft brush once the laundry is dry. – Wash dark textiles using a detergent which contains no zeolites. Liquid detergents usually contain no zeolites. – Use theDark garments programme. Clothes are coming out creased.Programme was overloaded.– Reduce quantity of clothes in drum. The wrong programme was used.– Check care labels and the programme chart. – Use easy iron conditioners. Problem solving guide 45
The door will not open Possible cause Remedy The machine is not connected to the electricity supply and/or is not switched on.Insert the plug in the socket and switch on and/or switch the machine on with theI-On/0-Offbutton. The safety lock has been activated.Deactivate the safety lock as described in Changing the programme sequence - Safety lock. Access via a code has been activated.Deactivate the code as described in Settings menu. Power cut.Open the drum door as described in the next section. The door was not correctly engaged.Press hard against the lock side of the drum door and then press theDoorbutton. There is still water in the drum and the machine is unable to drain.Clean the drain filter and drain pump as described in the next section. For safety reasons the drum door cannot be opened if the suds temperature is higher than 55°C. Problem solving guide 46
Opening the drum door in the event of a blocked drain outlet and/or power failure ^Switch the washing machine off. There is a lever behind the detergent drawer fascia panel. ^Remove the lever. ^ Use it to open the access flap.Blocked drain outlet If the drain outlet is blocked, up to 25 litres of water will be retained in the machine. ,Caution: if laundry has been washed at a high temperature, water draining out of the machine will still be hot. Danger of scalding! Procedure for draining the machine ^Place a suitable container under the access flap. When draining water from the machine, donotunscrew the drain filter completely or take it right out. ^ Unscrew the drain filter lid until water runs out. To interrupt the flow of water: ^ Tighten the drain filter back up again. Problem solving guide 47
Once the flow of water ceases: ^Remove the drain filter completely. ^Clean it thoroughly. ^ Remove any foreign objects (e.g. buttons, coins, etc.) and fluff from the filter housing. Turn the impeller by hand to check that it rotates freely. Any foreign object causing an obstruction should be removed. ^ Put the drain filter back in place and secure. ,Make sure the drain filter is securely tightened. Otherwise there is a risk of water leakage during use. Opening the drum door ,Always make sure that the drum is stationary before reaching into the machine to remove laundry. Reaching into a moving drum is extremely dangerous. ^ Pull the emergency release downwards (see illustration). The drum door will open. Problem solving guide 48
In the event of any faults which you cannot remedy yourself, please contact: –your Miele Dealer or –the Miele Customer Contact Centre (see back cover for contact details). When contacting your Dealer or Miele, please quote the model and serial number of your machine, both of which are shown on the data plate visible above the porthole glass when the door is open.Future updates (PC) The indicator light marked PC is the interface used by Miele service technicians during servicing work for testing purposes and for updating the machines programme data. Appliance guarantee Please see the guarantee card supplied with your machine. Optional accessories Optional accessories for this washing machine are available from your Miele Dealer, the Miele Spare Parts Department or via the internet at www.miele-shop.com. Please note that telephone calls may be monitored and recorded for training purposes. After sales service 49
Front view aInlet hose with Waterproof system bElectricity supply cable c-fFlexible drain hose (with detachable swivel elbow) gControl panelhDetergent dispenser drawer iDrum door jAccess to drain filter, drain pump and emergency release kHandle recesses for moving the machine lFour height adjustable feet Installation and connection 50