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Miele W 2839 I Wpm Re Operating Instructions

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    							With the help of the following notes, minor faults in the performance of the
    machine, some of which may result from incorrect operation, can be put right
    without contacting the Service Department.
    Repair work to electrical appliances should only be carried out by a
    suitably qualified person in strict accordance with current local and national
    safety regulations. Repairs and other work by unqualified persons could be
    dangerous. The manufacturer cannot be held liable for unauthorised work.
    The programme does not start
    Problem Possible cause Remedy
    The display remains
    dark and the indicator
    lights for the
    programme buttons
    are not lit up.There is no power to
    the machine.Check whether
    – the mains plug is plugged
    in and switched on.
    – the fuse or circuit breaker
    has tripped.
    You are asked to enter
    a code.Access via a code has
    been activated.Enter the code and confirm
    the entry. Deactivate the
    code if you do not wish this
    message to appear in the
    display the next time the
    machine is switched on.
    The display is dark.The display has
    switched off
    automatically to save
    energy (Standby
    mode).Press a button. Standby
    comes to an end.
    Problem solving guide
    41
     
    						
    							Fault messages in the display
    Problem Possible cause Remedy
    Fault
    Check drainage
    system–The water outlet is
    blocked or
    restricted.
    –The drain hose has
    been fixed too high.–Clean the drain filter and
    the drain pump.
    –The maximum delivery
    head is 1 m.
    Fault
    Water intake
    Open stopcockThe water inlet is
    blocked or restricted.Check whether
    –the stopcock is opened
    properly.
    –the inlet hose is kinked.
    Waterproof system
    activated
    Close the stopcockThe water protection
    system has reacted.Call the Service
    Department.
    Technical fault.
    Call the Service
    DepartmentThere is a fault. Start the programme again.
    If the fault message
    appears again, contact the
    Service Department.
    The following flashes in
    the display:
    Anti-crease
    alternately with
    Check detergent
    Excessive foam has
    built up during
    washing.Use less detergent next
    time and follow the
    manufacturer's instructions
    on dosage given on the
    packaging.
    To switch off the fault message: Switch the machine off with theI-On/0-Off
    button.
    Problem solving guide
    42
     
    						
    							Problems with the load size indicator or calibrating to zero
    Problem Possible cause Remedy
    The display indicates
    a load of
    
    						
    							General problems
    Problem Possible cause Remedy
    The machine shakes
    during the spin cycle.The machine feet are not
    level.Level the machine (see
    "Installation).
    The laundry has not
    been spun properly and
    is still wet.The machine detected an
    imbalance during the final
    spin and reduced the
    spin speed automatically.Include both large and
    small items in the load as
    this will give better
    distribution.
    The laundry has not
    been spun satisfactorily.The spin speed selected
    was too low.Select a higher spin
    speed next time.
    The pump makes
    strange noises.This is not a fault! These noises occur at the end of
    a pump sequence as a normal part of the operation.
    There is a lot of
    detergent residue in the
    detergent drawer.The water pressure is too
    low.– Clean the water inlet
    filter.
    – Select Water plus.
    Powder detergent used
    with water softeners can
    be sticky.Add washing powder
    and then add the water
    softener.
    Fabric conditioner is not
    completely dispensed or
    too much water remains
    in thecompartment.The siphon tube is not
    correctly positioned, or is
    clogged up.Clean the siphon, (see
    “Cleaning and care" -
    "Cleaning the detergent
    dispenser drawer”).
    The display is in a
    different language.A different language has
    been selected inSettings
    Language.Set the language you
    want. The flag symbol
    will guide you.
    When laundry is dry it
    feels hard to the touch.Too vigorous wash
    action.Programme in gentle
    action and more water.
    Not enough detergent
    used.Increase detergent dose
    to prevent limescale
    build up in laundry.
    No fabric conditioner
    used.Use fabric conditioner in
    last rinse.
    Problem solving guide
    44
     
    						
    							An unsatisfactory wash result
    Problem Possible cause Remedy
    Liquid detergent
    does not give the
    required result.Liquid detergents
    usually contain no
    bleaching agents.
    They do not remove
    fruit, coffee and tea
    stains.–Use a general purpose
    detergent containing a
    bleaching agent.
    –Pour stain removers into
    compartmentof the
    dispenser drawer and liquid
    detergent into a dispenser ball.
    –Never put stain removers and
    liquid detergent together in the
    dispenser drawer.
    Grey, greasy
    particles cling to
    washed laundry.Insufficient amounts of
    detergent were used
    to break down the
    particles of grease in
    heavily soiled laundry.– Use more detergent.
    – Before washing the next load
    run aCottons 95°Cprogramme
    with powder detergent but
    without a load.
    A stale smell is in
    the drum and on
    laundry.Low temperature
    washing.– Before washing the next load
    run aCottons 95°Cprogramme
    with powder detergent but
    without a load.
    White residues
    which look like
    powder detergent
    are seen on dark
    textiles after
    washing.The detergent
    contained compounds
    (zeolites) to aid water
    softening which are
    not soluble in water.
    They have ended up
    on the laundry.–
    Try and brush off the residues
    with a soft brush once the
    laundry is dry.
    –
    Wash dark textiles using a
    detergent which contains no
    zeolites. Liquid detergents
    usually contain no zeolites.
    –
    Use theDark garments
    programme.
    Clothes are coming
    out creased.Programme was
    overloaded.–
    Reduce quantity of clothes in
    drum.
    The wrong
    programme was used.–
    Check care labels and the
    programme chart.
    –
    Use easy iron conditioners.
    Problem solving guide
    45
     
    						
    							The door will not open
    Possible cause Remedy
    The machine is not
    connected to the
    electricity supply and/or is
    not switched on.Insert the plug in the socket and switch on and/or
    switch the machine on with theI-On/0-Offbutton.
    The safety lock has been
    activated.Deactivate the safety lock as described in
    "Changing the programme sequence - Safety
    lock".
    Access via a code has
    been activated.Deactivate the code as described in "Settings
    menu".
    Power cut.Open the drum door as described in the next
    section.
    The door was not correctly
    engaged.Press hard against the lock side of the drum door
    and then press theDoorbutton.
    There is still water in the
    drum and the machine is
    unable to drain.Clean the drain filter and drain pump as described
    in the next section.
    For safety reasons the drum door cannot be opened if the suds temperature is
    higher than 55°C.
    Problem solving guide
    46
     
    						
    							Opening the drum door in the
    event of a blocked drain outlet
    and/or power failure
    Switch the washing machine off.
    1. Drain the machine
    If the drain outlet is blocked,(up to 25
    litres)of water will be retained in the
    machine.
    Caution: if laundry has been
    washed at a high temperature, water
    draining out of the machine will still
    be hot. Danger of scalding!
    
    Use a screwdriver to open the flap in
    the machine plinth.
    
    Pull the flap and the drain hose
    attached to it out of the machine.
    
    Point the drain hose into a suitable
    container.Remove the stopper.
    Once the flow of water ceases,
    replace the stopper in the end of the
    hose.
    Problem solving guide
    47
     
    						
    							2. Open the drum door
    Always make sure that the drum
    is stationary before reaching into the
    machine to remove laundry.
    Reaching into a moving drum is
    extremely dangerous.
    Door hinged right
    Use a screwdriver to push the
    emergency door latch downwards
    (see illustration). The drum door will
    open.Door hinged left
    Use a screwdriver to push the
    emergency door latch downwards
    (see illustration). The drum door will
    open.
    3. Clean the drain filter
    There is a lever behind the detergent
    drawer fascia panel.
    
    Remove the lever.
    Problem solving guide
    48
     
    						
    							The drain filter access flap is visible
    when the drum door is open.
    Use the lever to open the access
    flap.
    
    Unscrew the drain filter completely.Check that the impeller can turn
    easily. Remove any foreign objects
    (e.g. buttons, coins, etc.) and fluff.
    Then clean the drain filter and the
    drain filter housing.
    Put the drain filter back in place and
    secure.
    Make sure the drain filter is
    securely tightened. Otherwise there
    is a risk of water leakage during use.
    Problem solving guide
    49
     
    						
    							In the event of any faults which you
    cannot remedy yourself, please
    contact:
    –your Miele Dealer or
    –the Miele Customer Contact Centre
    (see back cover for contact details).
    When contacting your Dealer or Miele,
    please quote the model and serial
    number of your machine, both of which
    are shown on the data plate visible
    above the porthole glass when the door
    is open.Future updates (PC)
    The indicator light marked PC is the
    interface used by Miele service
    technicians during servicing work for
    testing purposes and for updating the
    machine's programme data.
    Appliance guarantee
    Please see the guarantee card
    supplied with your machine.
    Optional accessories
    Optional accessories for this washing
    machine are available from your Miele
    Dealer, the Miele Spare Parts
    Department or via the internet at
    www.miele-shop.com.
    Please note that telephone calls may
    be monitored and recorded for
    training purposes.
    After sales service
    50
     
    						
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