Multitech Multivoip 100 Model Mvp110 Voice/fax Over Ip Networks User Guide

							61 Chapter 4 - MultiVOIP Software
Manual Upgrade Procedure
Follow this procedure only if you want to manually upgrade your MultiVOIP.
Note: Steps 4-8 must be performed locally via the command port.
1. Run MultiVOIP configuration from your old version of MultiVOIP software and take note of the
current settings. Your MultiVOIP will be reset to factory defaults during this upgrade.
2. Uninstall your old version of MultiVOIP software by selecting the “Uninstall MultiVOIP
Configuration” option from the program group.
3. Install the H.323 compatible software from the MultiVOIP CD.
4. From the program group of the MultiVOIP software, run “Download H.323 Stack” and select the
default file.
5. From the program group of the MultiVOIP software, run “Download Voice Coders” and select the
default file.
6. From the program group of the MultiVOIP software, run “Download Factory Defaults”.
7. From the program group of the MultiVOIP software, run “Download Firmware”. Enter “*.upg” in
the File Name box and press ENTER.
8. From the program group of the MultiVOIP software, run “Download Firmware” and select the file
named mtvoip.bin.
9. Select MultiVOIP Configuration from the program group and reconfigure your MultiVOIP.  The
upgrade is complete. 
						

							


	


Chapter 5 - Remote Configuration 
						

							63 Chapter 5 - Remote Configuration and Management
Introduction
This chapter provides procedures for viewing or changing the configuration of a remote unit.  Two
methods are provided to access a remote unit; the first method is modem based and the second
method uses IP.  Within the IP method, three applications can be used: 1) LAN-Based using TFTP
(Trivial File Transfer Protocol), 2) Telnet as a client application, or 3) a standard web browser on the
Internet.
Remote Configuration
Remote configuration requires the MVP110 software to be loaded on the local PC.  The local PC then
controls the remote MVP110 either via the modem connection or the LAN.
Modem-Based
To remotely configure a MVP110, a local PC with a modem needs to be connected to a dial-up line
and the MVP110 software configured to call the remote MVP110. The remote MVP110 needs to have
a modem connected to a dial-up line and the Command Port. Once the connection to the remote unit
is made, you can change the configuration as required. Once the configuration is changed, you can
download the new configuration to the remote MVP110. Refer to the Modem-Based Remote
Configuration Procedure in this chapter to remotely configure a MVP110.
1. At the remote site, remove the serial cable from the PC to the Command Port connector on the
back panel of the MVP110.
2. At the remote site, connect a special cable (Remote Configuration Cable) from the Command
Port connector on the back panel of the MVP110 to the RS-232 connector on the modem. The
special cable is a serial cable with male connectors on both ends. Refer to Appendix B for cable
details.
Connect the modem to your local telephone line.
Provide your telephone number to the person verifying your configuration.
Configure the remote modem for 19200 baud and turn on Force DTR.
3. At the main site, connect your local PC to a modem that is connected to a dial-up line.
4. Install the MVP110 software on the local PC. When installed, click Start | Programs | MultiVOIP
100 | Configuration Port Setup, or double-click the Configuration Port icon in the MultiVOIP
100 program group.
5. The MultiVOIP 100 Setup dialog box displays.   
						

							64 Chapter 5 - Remote Configuration and Management
Verify that the Communication Type is set for COM Port and the COM port of your local PC is
selected in the Select Port list.
In the Dial String box, enter the AT command for dialing (ATDT) plus the phone number of the
remote MVP110.
If your Modem Initialization String, Initialization Response, or Connect Response values are
different from the defaults in the dialog box, refer to your modem user documentation and change
the default values to match your modem.
Click OK when you are satisfied with your selections.
6. Run the MVP110 Configuration program. Click Start | Programs | MultiVOIP 100 | MultiVOIP
Configuration, or double-click the MultiVOIP Configuration icon in the MultiVOIP 100 program
group.
7. The Dialing dialog box displays while software is dialing the remote MultiVOIP.
8. The Reading Setup dialog box displays.
9. The MultiVOIP 100 Setup menu displays.  This is the dialog box of the remote MultiVOIP.  Refer
to the online Help for a description of the user interface.
10. After you have changed the configuration of the remote MultiVOIP, click Download Setup to
update the configuration. The remote MultiVOIP will be brought down, the new configuration
written to the unit, and the unit will reboot.
11. Click Exit when downloading is complete.
12. The Hangup connection? dialog box displays.
Click Yes to disconnect the phone connection to the remote site.
13. If the same telephone number is not going to be used again in the immediate future, you can
remove it from the Port Setup dialog box.   
						

							65 Chapter 5 - Remote Configuration and Management
LAN-Based 
The LAN-based remote configuration requires a Windows Sockets compliant TCP/IP stack. TCP/IP
protocol software must be installed and functional before the configuration program can be used.
1. You must assign an Internet (IP) address for the PC and for each node that will be managed by
the configuration program. Refer to the protocol software documentation for instructions on how
to set the IP addresses.  It is recommended that you ping each MultiVOIP to verify the
connection and its IP address.
Once you have completed this step, you should be able to use the protocol Ping command for
the PC host name. You should also test the network interface configuration by Pinging another
TCP/IP device that is connected to the network.
2. Install the MVP110 software on the local PC. When installed, click Start | Programs | MultiVOIP
100 | Configuration Port Setup, or double-click the Configuration Port Setup icon in the
MultiVOIP 100 program group.
3. The MultiVOIP Port Setup dialog box displays.
Verify that IP is set for the Communication Type.
In the MultiVOIP IP Address box, enter the IP Address of the remote MultiVOIP.
4. Click OK when you are satisfied with your selections.
5. Run the MultiVOIP Configuration program. Click Start | Programs | MultiVOIP 100 | MultiVOIP
Configuration, or double-click the MultiVOIP Configuration icon in the MultiVOIP 100 program
group.
6. The MultiVOIP 100 Setup dialog box displays. This is the dialog box of the remote MultiVOIP.
Refer to the online Help provided with your MultiVOIP for the definition of each dialog box and
field within a dialog box.   
						

							66 Chapter 5 - Remote Configuration and Management
7. After you have changed the configuration of the remote MultiVOIP , click Download Setup to
update the configuration. The remote MultiVOIP will be brought down, the new configuration
written to the unit, and the unit will reboot.
8. Click Exit when downloading is complete.
9. Double-click the MultiVOIP Configuration icon in the MultiVOIP 100 program group to verify
that the MultiVOIP is running.
Telnet
A typical Telnet client application is described next. The MVP110 has a built-in Telnet Server that
enables Telnet client PCs to access the MVP110. A typical Telnet client is allowed to configure the
MVP110. In addition, the MVP110 can be remotely accessed and configured from anywhere on the
Internet through its Web interface.
The Telnet Server option has to be selected from the Applications Setup dialog box using the
MultiVOIP 100 Configuration icon. Click Start I Run and enter telnet in the Run window and a blank
Telnet screen displays.  Click Connect | Remote System and the Connect dialog box displays.
Select from the drop-down list (or enter) a Host Name (the IP address of the MultiVOIP). Then select
telnet from the Port list and vt100 from the Term Type list.
Once you have entered a valid Host Name (IP address), Port, and Term Type, click Connect to be
connected to the target MultiVOIP.  The MultiVOIP Telnet Server menu displays.
MultiVOIP Telnet Server Menu
The MultiVOIP Telnet Server menu provides three basic options: Voice over IP Configuration, Phone     
						

							67 Chapter 5 - Remote Configuration and Management
Directory Database, and Phone Directory Configuration. A further option enables you to close the
Telnet session.
Voice over IP Configuration
Selecting Option 1 displays the Main menu, which allows further configuration options. These
options include Protocol Stacks (option 1), Applications (option 2), System Information (option 3), and
Voice Channels (option 4). For further descriptions of these options, refer to Chapter 4 - MVP110
Software.
Phone Directory Database
Selecting Option 2 enables you to add entries to the Phone Directory Database. Refer to Chapter 4
- MVP110 Software, for more details on the database.
Phone Directory Configuration
Selecting Option 3 enables you to configure and manage the Phone Directory. The various options
are described in detail in Chapter 4 - MVP110 Software.
Web Management
The MVP110 can be accessed, via a standard Web browser, from anywhere on the connected
Internet. In order to provide this support, the WEB Server option has to be enabled from the
Applications Setup dialog box (see Chapter 4 - MVP110 Software).
Once enabled, you can access the MVP110 by entering its IP address in your web browser. The
following page displays.   
						

							68 Chapter 5 - Remote Configuration and Management
If a Password was entered in the Applications Setup dialog box, then enter the password and the
Enter.
From this page you can access all the configuration options. Refer to Chapter 4 - MVP110 Software,
for a description of the configuration options.     
						

							


	


Chapter 6 - Warranty, Service and Tech Support 
						

							70 Chapter 6 - Warranty, Service and Tech Support
Introduction
This chapter starts out with statements about your MVP110 2-year warranty. The next section, Tech
Support, should be read carefully if you have questions or problems with your MVP110. It includes
the technical support phone numbers, space for recording your product information, and an
explanation of how to send in your MVP110 should you require service. The final section explains
how to receive support from the Internet.
Limited Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in
material or workmanship for a period of two years from date of purchase, or if proof of purchase is
not provided, two years from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY
DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water,
or power surges or which have been neglected, altered, abused, used for a purpose other than the
one for which they were manufactured, repaired by Customer or any party without MTS’s written
authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement
of any products which prove to be defective within the warranty period or, at MTS’s option, issuance
of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory
— transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Addendum for North American Products
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota, factory (Multi-Tech Systems, Inc., 2205 Woodale Drive, Mounds View, MN 55112,
Attn: Repairs, Serial #_____). A Returned Materials Authorization (RMA) is not required. Return
shipping charges (surface) will be paid by MTS. Please include, inside the shipping box, a description
of the problem, a return shipping address (must have street address, not P.O. Box), a telephone
number, and if the product is out of warranty, a check or purchase order for repair charges.
Extended two-year overnight replacement agreements are available for selected products. Please
refer to our Overnight Replacement Agreement for details on rates and coverages. Please direct your
questions regarding technical matters, product configuration, verification that the product is defective,
etc., to our Technical Support department at 1-800-972-2439.
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at (800) 328-9717 or (763) 785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.