NEC Attendant Monitor Operations Manual

							ATTENDANT MONITOR
Operations  Manual
NEC America, Inc.
NDA-30135
Revision 1
October, 2000
Stock Number 241662 
						

							LIABILITY DISCLAIMER
NEC America, Inc. reserves the right to change the specifications, 
functions, or features, at any time, without notice.
NEC America, Inc. has prepared this document for the exclusive use 
of its employees and customers. The information contained herein is 
the property of NEC America, Inc. and shall not be reproduced 
without prior written approval from NEC America, Inc.
NEAX and D
term are registered trademarks of NEC Corporation.
© 2000 NEC America, Inc.
Printed in the USA
All other brand or product names are or may be trademarks or 
registered trademarks of, and are used to identify products or 
services of, their respective owners. 
						

							NDA-30135  Revision 1Page i
Attendant Monitor Operations Manual CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1
How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Manual Organization  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Chapter 1 - Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Chapter 2 - Installation and Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Chapter 3 - Administrator Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Chapter 4 - Attendant Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What is Attendant Monitor?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
Chapter 2 - INSTALLATION & CONFIGURATION  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   3
Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
Application Configuration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
AttendantMonitor Component  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Primary Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
OAI Facilities  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9
OAI-Conf Settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
User-Defined Parameters  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Database Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
Attendant Monitor Database  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Master Database File - filename ’attmon’.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
Application Database File - filename ’Attmon’. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
Configuring the Attendant Monitor Database  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
AMNO: PBX assignment of Monitored Number  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Tenant Number Database  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Master Database File - filename ’tenant_m’.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
Application Database File - filename ’tenants’. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
Configuring the Tenant Number Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
Initialize Component  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
Chapter 3 - ADMINISTRATOR TASKS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   15
Attendant Monitor Database Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
AMNO: PBX assignment of Monitored Number  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Tenant Number Database Records  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
Chapter 4 - ATTENDANT TASKS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   17
Login and Logout  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17 
						

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CONTENTS Attendant Monitor Operations Manual
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							NDA-30135   Revision 1Page 1
Attendant Monitor Operations Manual INTRODUCTION
Chapter 1 INTRODUCTION
This manual provides the information needed to configure and operate the 
Attendant Monitor software application.
How To Use This Manual
This manual describes the various screens, windows and functions for the 
installation, configuration and operation of Attendant Monitor. Examples of 
displayed screens and step-by-step procedures are shown in the following chapters. 
The procedural steps to perform a given task are given in sequence and marked as 
shown below:
Step 1:From the Main Menu, select...
Manual 
OrganizationChapter 1 - Introduction
This chapter details how to use this manual, the actual manual organization, and an 
overview of the Attendant Monitor application. 
Chapter 2 - Installation and Configuration
Chapter 2 describes how to install and configure the application, along with the key 
usage conventions, main menu screen, and an overview of the main menu 
functions.
Chapter 3 - Administrator Tasks
This chapter describes the various functions and tasks available to maintain the 
Attendant Monitor databases.
Chapter 4 - Attendant Tasks
Chapter 4 describes the basic attendant functions and tasks. 
						

							Page 2NDA-30135   Revision 1
INTRODUCTION Attendant Monitor Operations Manual
What is Attendant Monitor?
OverviewAttendant Monitor is an application that will accumulate attendant statistics when 
attendant consoles are used in a stand alone environment. Attendant Monitor serves 
as the event collector for the Attendant Console Statistics application, detecting 
events generated by the attendants and the PBX, and sending messages to the 
Attendant Console Statistics Logger component. The Logger parses the messages 
and saves the statistic data in an Informix Database. The data is then used to 
generate attendant statistic reports.
Note:Attendant Monitor is not required if Attendant Console Statistics is used with the 
Hospitality Center System (HCS) or the Medical Center System (MCS), since 
these applications serve as event collectors.
The following diagram illustrates how Attendant Monitor interfaces with the 
Attendant Console Statistics application.
Console Statistics Components
Event Collector
Informix
Database
Logger
Admi ni st r at or
Repor tsAutomated
Report
Gener at or
Attendant
Moni tor 
						

							NDA-30135   Revision 1Page 3
Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION
Chapter 2 INSTALLATION & CONFIGURATION
This chapter provides a step-by-step description of the installation, initial 
configuration, and Main Menu functions for Attendant Monitor. Before proceeding 
with the configuration, ensure that the SCO UNIX operating system and the 
Applications Manager (APM) platform software are installed on the system.
The Applications Manager Operations Manual provides detailed instructions for 
using the APM menus and for completing the data entry screens illustrated in this 
manual. NEAX2400 IMS system manuals provide the procedures for making the 
data assignments at the NEAX MAT.
Installation Procedure
This section describes the procedures to install the Attendant Monitor application 
software. Follow the procedure below to install the software.
Note:Some keyboards use a marked Return key for the carriage return function. Other 
keyboards mark this function key as Enter. The installation procedure will iden-
tify this function as Return (Enter). When the procedure indicates, use the appro-
priate marked key on your particular keyboard.
To begin the Attendant Monitor 
software installation, type apmadm at 
the UNIX login prompt and press 
Enter. 
(If your “apmadm” account requires a 
password, enter the “apmadm” 
password at the subsequent password 
prompt.)
Continue with the installation on the following pages...login: apmadm
password: 
						

							Page 4NDA-30135   Revision 1
INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual
APM Administration Main Menu.
Type ’i’ in the “Enter Option: [ ]” field   
to select “Installation of Applications/
Packages” and press Enter.
Note:  The APM Platform release and date 
may vary from this example.
Attendant Monitor is an application. 
When prompted for the package to be 
installed, type ’applications’ and press 
Enter.
You are asked to select the installation 
media. Type ’F’ for “Floppy Disk 
Device” and press Enter.
Note:  The standard Floppy Disk Device 
will be a 3.5 inch type.
NEC America                  APM Administration          Wed - Oct 31, 1996
APM Platform Release  Rel2.3  (May 22, 1996)
Main Menu
APM
Debug Facilities
Halt APM System
File Archive
Installation of Applications/Packages
Removal of Packages
Start-up APM System
Logout
UNIX
Enter Option:  [i]
  APM Status: ACTIVE PBX Simulator
NEC America                  APM Administration          Wed - Oct 31, 1996
Installation of Applications/Packages
Available Packages are:
applications   asl   mtl   tcpip   uapname   uucp   x25
Enter Package to be installed:  applications 
Installation of Applications/Packages
Available Packages are:
applications   asl   mtl   tcpip   uapname   uucp   x25
Enter Package to be installed: applications 
Release Media Devices are:
(F)loppy Disk Device            (C)artridge Tape Device
Enter Release Media Device:  F 
NEC America                  APM Administration          Wed - Oct 31, 1996 
						

							NDA-30135   Revision 1Page 5
Attendant Monitor Operations Manual INSTALLATION & CONFIGURATION
Next, you are requested to insert the 
Attendant Monitor installation diskette 
in the Floppy Disk Device. 
Insert the diskette and press Enter to 
continue.
Note:  The Attendant Monitor
 installation diskette will be a 3.5 inch type.
The screen displays the files as they are 
loaded from the media. Some files may 
scroll off the screen, until all the files 
from the diskette have been processed. 
You are asked if all of the application 
release media (diskettes) have been 
processed. Type ’n’ for any additional 
diskettes for Attendant Monitor. When 
all diskettes have been loaded, type ’y’ 
(yes) and press Enter. 
Note:  The number of bytes, tape blocks, 
and/or files may vary from this example.
APM installation begins, processing all 
of the Attendant Monitor installation 
files and checking them for correctness. 
The screen indicates the status of this 
installation. 
Note:  Some revisions and dates may vary 
from this example.
Install Procedure
Installing from /dev/fd0
Insert OAI Application/Update Release Media #1
Enter  to continue: 
Install Procedure
Installing from /dev/fd0
Insert OAI Application/Update Release Media #1
Enter  to continue:
Copying ........
tar: blocksize = 20
                                       .
                                         .
Has all release media been loaded [y or n] ? y x oai/app/attMonitor/install/etc/updstats.Z, 112163 bytes, 220 tape blocks
x oai/app/attMonitor/install/etc/swpcall.Z, 115463 bytes, 226 tape blocks
x oai/app/attMonitor/install/etc/swpattl.Z, 114652 bytes, 224 tape blocks
x oai/app/attMonitor/install/bluebars1.Z, 562 bytes, 2 tape blocks
x oai/app/attMonitor/install/bluebars2.Z, 343 bytes, 1 tape blocks
x oai/app/attMonitor/install/stats_ins.Z, 5263 bytes, 11 tape blocks
x oai/app/attMonitor/install/createAccounts.Z, 947 bytes, 2 tape blocks
x oai/app/consoleStats.ins, 2050 bytes, 5 tape blocks
x oai/chksum_app, 5259 bytes, 11 tape blocks
OAI Platform is at revision 6 for machine i386 (May 22 1996 Rel3.1.4)
attMonitor     Revision: 6machine type: i386              Version: Ver3.0.0
Processing, please wait...
Validating installed files
..............
Validation Completed
Looking for installation scripts
           Installing the Release Files
Processing files 
						

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INSTALLATION & CONFIGURATION Attendant Monitor Operations Manual
Select the installation option for 
Attendant Monitor. For a new 
installation, type ’I’ and press Enter. 
The installation of files will now begin.
If performing an upgrade, type U and 
press Enter. If you wish to Cancel the 
installation at this time, type ’C’ and 
press Enter.
Screen messages show the installation 
and backup directories being installed.
Status messages show the installation of 
various files.
                      Installation Options
NEC America                 Attendant Monitor            Wed - Oct 31,1996
                        [I]nstall
                        [U]pgrade
                       [C]ancel Installation
                        Enter Option
NEC America                 Attendant Monitor            Wed - Oct 31,1996
Creating installation directories
Creating backup directories
NEC America                 Attendant Monitor            Wed - Oct 31,1996
Installing APM database files...
Installing executable files...
Updating APM Configuration files... Installing config files...