NEC Center User Guide

							 
Installation and Setup
 
Center 4.0 User Guide
 
 3
 
Installation
 
Further, if the customer later wants an additional 6 more simultaneous 
connections, he would purchase another 8-session license (the closest 
number to 6). The installer would enter the license number and NCS Ware 
will add this number to the system’s total, providing this customer with a 
total of 33 (8+25) simultaneous connections.
 
Table 2: Center 4.0 Upgrade Packages (session license only)
 
The following are included in a Center 4.0 license upgrade package.
• Center 4.0 User Guide (for each license purchased)
• Center 4.0 End User License Agreement (for the number of session 
licenses purchased)
 
Installation and Setup 
To install the Center client software on each user machine, you can load 
Center client on a network server and then using your company’s 
distribution software, deliver the Center client software to each desktop PC. 
Most frequently, this means loading the software onto a shared network file 
server and copying the software to each desktop PC. Alternatively, you can 
use Center 4.0 CD ROM to install the program on each desktop.
 
Pre-Installation Checklist 
Before installation Center, please review the following checklist:
• Make sure that NCS Ware 4.0 has been installed on the NCS Serv 
system.
• Make sure that N-TeliView VM Service has been installed on the 
NCS Serv system, as discussed in a subsequent subsection. 
 
Software Part Number# of (Simultaneous) 
Software License
 
None 77317-40-004 4 session license
None 77317-40-008 8 sessions license
None 77317-40-016 16 session license
None 77317-40-024 24 session license
None 77317-40-032 32 session license
None 77317-40-048 48 session license 
						

							 
Installation 
 
4
 
Center 4.0 User Guide
 
• Make sure that TCP/IP is enabled on both machines.
• Make sure the client is able to connect to the server on the network.
 
Installing N-TeliView Voice Mail Service on the 
NCS Serv System 
First, NCS Ware Telephone Switching Service must be installed and 
running on the server. Telephone Switching Service is loaded and run when 
the server is started and anytime you run the NCS Ware Administrator. 
1. Insert the Center 4.0 CD disk in the network server with NCS Ware 
installed.
2. Run 
 
SETUP.EXE
 
 under 
 
\Center Server 
 
directory. Enter the license 
number when prompted. For a new installation, you will have to enter 
2 numbers, one for Center option pack and one for the session license.
3. If prompted to reboot the system, select NO and click on FINISH.
4. Start the VM Services from the Windows 
 
Start
 
 menu, select 
 
Programs
 
 
 
 N-TeliView VM Service  Start N-TeliView 
VM Service
 
.
 
Client System Requirements 
Each client system must meet the following minimum requirements. For 
server system requirements, see the 
 
NCS Ware Getting Started Manual
 
. 
• IBM/PC AT compatible system
• Intel 133 MHz Pentium
• Windows 95 (with DCOM95 installed), or Windows 98 (or higher), or 
Windows 2000, or Windows NT 4.0 or higher, Server or Workstation.
• 30 MB Hard Drive Disk Space
• 32 MB RAM
• SVGA monitor (800 x 600) with 256 color display, or better
• Keyboard and Mouse
• NCS Ware Release 4.0 running on a server accessible to this client.  
						

							 
Session Licensing and License Upgrade Procedures
 
Center 4.0 User Guide
 
 5
 
Installation
 
Installing  
Center
 
 on a Client System 
After completing the pre-installation checklist, proceed as follows on the 
client machine:
1. Exit any/all Windows applications.
2. Insert the Center 4.0 CD into the CD ROM drive.
3. Run the 
 
Setup
 
 program under \
 
Center Client
 
 and follow the step by 
step installation instructions as they appear on the screen.
You are now ready to log onto Center as a Desktop User, N-TeliAgent or 
an NCS Supervisor. For more detailed information on each version, refer 
to subsequent chapters in this manual.
 
Session Licensing and License Upgrade 
Procedures 
Customers purchase one or more of these packages for the desired capacity 
of simultaneous Center users. For example, if purchasing the 16 sessions 
license for a group of 20 people, all 20 workstations can have Center 
installed, but only 16 workstations can use Center at the same time. 
 
Upgrading Licenses 
To increase the number of simultaneous Center sessions, follow these 
steps:
1. Insert either the NCS Ware 4.0 CD or the Center 4.0 CD into the CD 
drive.
2. Run the 
 
SETUP.EXE
 
 in the NCS Ware or Center folder to run the 
setup program.
3. Select the 
 
Upgrade N-TeliView License
 
 option and click 
 
OK
 
.
4. Enter the 20-digit software license key located on the 
 
End User 
License Agreement
 
 shipped with your upgrade package and click 
 
Next
 
.
5. After the code is validated, the system will confirm that the upgrade 
was successful and ask if you wish to add additional licenses. 
You can add additional licenses now or at any point later by following 
this procedure. 
						

							 
Installation 
 
6
 
Center 4.0 User Guide
 
6. You can verify the new license and number of sessions installed when 
you run NCS Admin by selecting 
 
About
 
 
 
NCS Ware…
 
 on the 
 
Help
 
 
menu, then clicking the 
 
License Information 
 
button to view a window 
that displays licenses and session information.
The NCS Ware server does not need to be rebooted to activate these new 
sessions installed with this upgrade procedure. 
 
Removing Center Software 
Uninstalling  
Center
 
  
1. At the client machine, close the Center application. Right click on the 
telephone icon on the system tray and click 
 
Exit
 
.
1. From the Windows 
 
Start
 
 menu, select 
 
Programs
 
 
 
 Center   
Uninstall Center
 
.
2. Click 
 
OK
 
 when the dialog box asks if you want to uninstall the 
program, and respond to any additional prompts.
 
Uninstalling N-TeliView Voice Mail Service at 
NCS Serv 
1. From the Windows 
 
Start
 
 menu, select 
 
Programs
 
 
 
 NTeliView 
VM Service  Stop NTeliView VM Service
 
.
2. In the Control Panel, select 
 
Add/Remove Programs
 
. 
3. Choose 
 
N-TeliView VM Service
 
 and click the 
 
Add/Remove
 
 or 
 
Change/Remove 
 
button, depending on which version of Windows 
you’re running. 
4. Click 
 
OK
 
 to in the dialog box to confirm you want to remove the 
service, and respond to any additional prompts.
 
Microsoft Outlook Support 
Center supports Microsoft Outlook 97, 98, and 2000, permitting the Center 
user to obtain phone numbers to dial from Outlook’s Contact Lists. Center 
also allows the user to see the incoming calls which have a matching record 
in the Outlook Contact Lists. 
						

							 
ACT/GoldMine Support
 
Center 4.0 User Guide
 
 7
 
Installation
Center requires that you to set up the Microsoft Contacts list prior to using 
this feature in Center.
ACT/GoldMine Support
Center supports ACT 2000 and GoldMine 5.0 contact management 
software, allowing the Center and N-TeliView user to access contact lists 
from ACT or GoldMine contact records. 
						

							Installation 
8Center 4.0 User Guide 
						

							Logging In
Center 4.0 User Guide 9
Getting Started
CHAPTER 2
Getting Started
Center 4.0 is a suite of desktop applications for managing personal calls, 
workgroup calls and performing phone and supervisory functions from a 
PC. Center contains three applications:
•N-TeliView is the primary software application designed for general 
PC desktop users in an NCS Serv environment. With N-TeliView 
you can access, configure and perform several of NCS Serv’s PBX 
functions directly from the desktop. These functions include call 
handling, call forwarding, voice messaging, extension monitoring, and 
N-TeliFind, One Number Access. In addition, N-TeliView integrates 
with contact management software including Microsoft Outlook, ACT 
and GoldMine.
•N-TeliAgent is a version of Center designed for workgroup agents. 
Through an N-TeliAgent windows, you can monitor workgroup 
related statistics, workgroup call pick up and member login/logout 
directly from the desktop.
•NCS Supervisor is a version of Center designed for supervisors of 
workgroup agents. Through NCS Supervisor you can monitor the 
status and performance of a workgroup, including N-TeliAgent calls, 
real time workgroup statistics and trunk state. This information can be 
stored to an internal or external CDR database for future review and 
analysis.
Logging In
Before you log in
When you log in for the first time, you need to know either the server name 
or the IP address of the server you’ll be linking to. If you use the server 
name and not the IP address, Center replaces the name with the IP address, 
eliminating the need of a DNS (Domain Naming System) search each time 
you log on.
To obtain the NCS Serv IP address, ask your IT administrator.  
						

							Getting Started 
10Center 4.0 User Guide
If you are connecting to the Internet through a modem connection, before 
you log in, establish a session connection from your PC to your local 
Internet Service Provider. If you’re using a low-speed connection, the login 
may take some time as a large amount of data is transferred to your desktop. 
To Log In
1. Run the Center application and, if this is the first login to this 
NCS Serv system, enter the servers IP address or name of the system 
you will be using. If this is not your first login, go on to the next step.
Figure 1. Logging In
2. Enter your Extension number and Password assigned to your phone.
Optionally, you can check the Always save password check box to 
store your login password the next time you access Center.
3. To use an IP connection for voice communication, the extension must 
be set up as in IP extension in NCS Admin and you must have 
Microsoft NetMeeting 3.01 or higher installed on your desktop. You 
cannot log in as a workgroup agent or supervisor using an IP extension. 
Refer to the discussion in the next subsection for more information on 
using IP extensions.
4. If you’re using a full duplex sound card and headset as an IP extension, 
select the IP Extension Integrated with NetMeeting check box to 
access Center through an IP extension. 
If you’re using an Internet Phone Jack or IP telephone, do NOT select 
the IP Extension Integrated with NetMeeting check box.  
						

							Logging in from a Remote Location (IP Extension)
Center 4.0 User Guide 11
Getting Started
5. Click OK to open the next login window. 
Figure 2. Choosing the type of login
6. Select the usage—Desktop User (N-TeliView), Workgroup Agent 
(N-TeliAgent), or Workgroup Supervisor (NCS Supervisor)—and 
click OK to complete the login.
Logging in from a Remote Location (IP 
Extension)
For desktop use, but not for workgroup agent or supervisor use, you can 
access Center from a remote location using an IP extension. All the call 
handling functions are the same as logging in locally, with the exception of 
the ability to configure N-TeliFind, One Number Access. You can pick up 
voice mail, forward local business office phone calls to another site such as 
a home desktop PC, and even receive the phone calls as you would at the 
office.
In order to run Center remotely, if you connect to the Internet through a 
modem connection, first you need to establish a session connection to your 
Internet Service Provider.
To use Center remotely through an IP Extension, follow the steps below.
1. Check with your administrator to make sure the extension you’re using 
has been set up as an IP extension in NCS Admin.
2. If you are not already running NetMeeting 3.01 or higher, download 
and install it from Microsoft’s web or FTP sites. 
3. Leave the IP Extension Integrated with NetMeeting check box 
unchecked
 unless you specifically want to use that option. (See 
Figure 1 on page 10.)
4. Click OK. 
						

							Getting Started 
12Center 4.0 User Guide
Note for those using the IP Extension Integrated with 
NetMeeting option. Center uses conferencing features that 
require the same data channels as NetMeeting. If NetMeeting 
is running, you will see a prompt reminding you to close the program. 
Troubleshooting IP Connectivity
If problems occur, they may be due to a failure to connect to your ISP 
provider or due to firewalls at your work preventing direct access to the 
NCS Serv server. For firewall installation, see the NCS Ware Getting 
Started Manual chapter on Software Installation. 
As a test, you can choose Run from the Windows Start menu, then enter 
Ping  [ENTER]
where  is the NCS Serv system you want to connect to. An 
example of the IP address form is 123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Hiding or Exiting Center
Using Center as a desktop user or workgroup agent, 
when you minimize the Center desktop by clicking the 
Minimize symbol (the dash), it is hidden—it doesn’t 
appear anywhere in the Windows desktop except as a telephone icon in the 
tray in the lower right corner, as discussed in a following subsection. 
To exit Center entirely, right click the telephone icon and select Exit. 
Pop Up Center when You Get a Call
You can configure Center to pop up when you have incoming calls, when 
you’re using center as a desktop user or workgroup agent. Pop ups work 
when Center is hidden (minimized) but not when you have exited (closed) 
the program. See “Screen Pop and Auto Close” on page 57.