NEC EliteMail Vms/Elitemail Limited Technician Guide

EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance4 - 7
5. To select a file, highlight it, then either press 
 or press

 .  A selected (or tagged) file is displayed with a small
triangle to the right. To transfer more files, repeat this
procedure for each.
Optionally, you may list and select files using DOS wildcard
character * or ?.  Press 
!to display the FILENAMES box,
then specify. If REP*.* is entered, every file beginning with
REP is selected.
6. Check your choices before...

4 - 8Transferring Files Issue 3 EliteMail VMS/EliteMail Limited
SECTION 4 
O
THER FILE MENU 
F
UNCTIONSAdditional functions at the File Menu include:

Make Directory

View Files

Delete Files.
To use any, start from the File Menu.  The function line at the bottom of the
screen lists some functions by function key and abbreviated name.
4.1 Make Directory Under the Current Directory in the Active 
List
1. Press 



 
 to display the File Menu expanded menu.
2. Press 
. to make a directory.
3....

EliteMail VMS/EliteMail LimitedIssue 3
Console Maintenance4 - 9
SECTION 5 
REPLOG F
ILESThe voice mail system keeps a record (log) of every call it answers, dials,
or transfers.  When the system handles a call, a line is added to a DOS file
called REPLOG files.  REPLOG files are named using the following
format: 
REPLOG
d.m
Where d is the day, and m is the number of the month.  Each day a new
REPLOG file is created.  The REPLOG for March 20, is REPLOG20.3
; the
REPLOG for November 6 is REPLOG6.11
.  For...

Console MaintenanceA - 1
Advanced Features
 
SECTION 1 
G
ENERAL 
I
NFORMATIONRemote Maintenance provides several additional features that may be useful
for advanced applications.  This appendix explains how to: 

Suspend and resume a remote session without ending the connection.
This feature is useful if you want to perform operations on the remote
computer without disconnecting from the host computer.

Use the billing log to keep track of calls made and answered by the
remote computer.  You can...

A - 2Advanced Features Issue 3 EliteMail VMS/EliteMail Limited
SECTION 2 
S
USPEND AND 
R
ESUME SESSIONYou can suspend a remote session without disconnecting from the host
computer.  When you suspend a remote session, the remote computer no
longer controls the host computer. A suspended session allows you to run
other programs on the remote computer as if you were not connected to a
host computer. Later, you can quickly resume the remote session without
having to again call the host computer to...

EliteMail VMS/EliteMail LimitedIssue 3
Console MaintenanceA - 3
SECTION 3 
U
SE BILLING LOGIn some cases, you may want to keep track of the number and length of
calls made or received by the remote computer.  To do this, turn on the
billing log
.  When the billing log is on, the information about a session is
saved as a single record in a text file.  You can print this file on a printer, or
use it in database, spreadsheet, or word processing programs. The
information is useful to bill a customer for the...

A - 4Advanced Features Issue 3 EliteMail VMS/EliteMail Limited
Start Time
The time the connection started.
End Time
The time the connection ended.
Elapsed Time
Time connected.
Turn on the billing log:
1. At the Remote Maintenance Main Menu, press 
% for Support
Menu.
2. At the Support Menu, press 
 to select Billing Log.
3. Press 

 to accept the default name SESSION.LOG, or enter a
new name, and press 

.
4. When prompted, enter an Operator ID, and press 

.  The
Operator ID...

EliteMail VMS/EliteMail LimitedIssue 3
Console MaintenanceA - 5
You can also use the Save Screen Image feature to copy screens from
other applications running on the remote computer. You do not have to
establish a connection with a host computer to use this feature.

The Save Screen Image feature can capture screens displayed in text mode
(for example, the voice mail system screens).  Screens displayed in EGA or
VGA graphics mode cannot be captured.
Copy a screen:
1. Display the screen you want to...

A - 6Advanced Features Issue 3 EliteMail VMS/EliteMail Limited
View a screen:
1. Press 
	
-

 to display the Remote Maintenance Main Menu.
2. Press 
% for Support Menu.
3. At the Support Menu, press 
. to select Record/Playback Menu.
4. Press 
. to select View Screen Images.
5. To view the file the system offers, press 

.   Otherwise, enter a
different filename, and press

.
6. If you took snapshots of several different screens, press 
) or 
( to
move back and forth...

Console MaintenanceB - 1
Solving Problems
 
SECTION 1 
F
OLLOW TABLE 
P
ROCEDURE
PROBLEM SOURCE/SOLUTION
The computer hangs 
completely during 
restart. COM port conflict exists.
Remove or disable any mouse or expansion board (
e.g., 
SIO board or a voice board) that may be using the same 
COM port as the modem. 
If this is not possible, reconfigure the software to assign 
the modem to another COM port. For details, refer to 
Chapter 2 Section 3 Set Up Remote Software on 
page 2-3
.
Unsuccessful...