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NEC I-Series Acd User Guide

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    Page 1 ACD User Guide 92600ACDU03 92600ACDU03.qxd 3/12/01 11:14 AM Page 1
    Page 2 Answering Outside Calls . . . 1. Lift handset. Press the flashing line key if not connected. If your ACD Group has Automatic Answer enabled and you are using a customer- provided headset, the next call waiting is picked up as soon as you press SPK. Log In or Out of Your ACD Group Keyset 1. + . OR 1. + (ACD Log On/Off). DSL or SLT 1. Lift handset. 2. Dial . Log your extension into the ACD Group: Answer an outside call ringing your ACD Group: Answering Calls 92600ACDU03.qxd 3/12/01 11:14 AM...
    Page 3 Keyset 1. + . OR 1. + (ACD Log On/Off). 2. to log out. OR 2. to cancel and return to the group. DSL or SLT 1. Lift handset. 2. . 3. to log out. OR 3. to cancel and return to the group. Work Time Work Time temporarily busies-out your phone so that you can work at your desk uninterrupted. This gives you time to fill out important logs and records as soon as you are finished with your call. There are two types of Work Time - Manual and Automatic. Manual Work Time allows you to put your...
    Page 4 Keyset 1. (Work Time). OR 1. + . SLT/DSL 1. Lift handset. 2. Dial . Keyset 1. (Work Time). OR 1. + . SLT/DSL 1. Lift handset. 2. Dial . Rest Mode Rest Mode temporarily logs your phone out of your ACD Group. This may be required if you get called away for your desk. There are two types of Rest Mode - Manual and Automatic. Manual Rest Mode allows you to temporarily log out of your ACD Group. When Automatic Rest Mode is Cancel Work Time: Activate Work Time: Handling Your Calls (cont’d)...
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