NEC Neax2000 Ivs Feature Programming Manual
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CHAPTER 2 ND-45670 (E) Pag e 8 4 Revision 2.0 AUTHORIZATION CODE 2. In a system without an Application Processor (PN-AP01) DESCRIPTION DATA Designate the MP card for this feature. (1) 216: Designation of Processor for Au- thorization Code (2) 0: MP (PN-CP00) card Specify whether Service Set Tone should be provided after dialing the access code for Authorization Code.(1) 362: Provision of Service Set Tone af- ter dialing the access code. (2) 0/1 : Not to be provided/To be provid- ed Assign the Class of Service for Authorization Code to the required stations.• CM12 YY = 02 [Service Restriction Class (A) (00- 15 )] • CM15 YY = 31 (Authorization Code) (1) Service Restriction Class(A) (00-15) as- signed by CM12 YY = 02 (2) 1 : Allowed Assign the access code for each Authorization Code.• Y = 0-3 (Numbering Plan Group 0-3) (1) X-XXX: Access Code (2) 086: Authorization Code Specify the maximum number of digits for all Authorization Codes.(1) 11: Authorization Code Max. digits (2) Max. number of digits (01-08 ) Define the Authorization Code. • Y = 0 (1) XX: Code Serial No. (00-99) (2) X-X...X: Authorization Code Max. num- ber of digits specified by CM42 YY = 11.CM08 START CM20 A CM12 CM15 CM42 CM2A
ND-45670 (E) CHAPTER 2 Page 85 Revision 2.0 AUTHORIZATION CODE Note:Up to 100 Authorization Codes combined with Forced Account Codes can be defined. DESCRIPTION DATA Define the purpose (Y = 1) and the temporary Class of Service (Y = 2-4) for each Authorization Code.• Y = 1 (Purpose of the Code) (1) XX: Code Serial No. (00-99) (2) 1: Authorization Code • Y = 2 (Trunk Restriction Class) (1) XX : Code Serial No. (00-99) (2) X : Trunk Restriction Class (1-8) specified by CM35 YY = 51-68. • Y = 3 [Service Restriction Class (A)/ (B)] (1) XX: Code Serial No. (00-99) (2) XX XX: *a: Service Rest. Class (A) 00- 15 *b: Service Rest. Class (B) 00-15 • Y = 4 (Service Restriction Class (C)) (1) XX: Code Serial No. (00-99) (2) XX: Service Rest. Class (C) 00-15 CM2A A END *b *a
CHAPTER 2 ND-45670 (E) Page 86 Addendum-002 Revision 2.2 JANUARY, 1999 AUTOMATED ATTENDANT PROGRAMMING DESCRIPTION DATA Assign the data for Automated Attendant to the required trunks. Note: When providing a Night Message for Automated Attendant, the 2nd An- swering Message which is assigned by CM49 YY=00, 2nd data 02XX is used for the Night Message. In that case, the 2nd data 08 of CM30 YY=30, 31 cannot be specified for handling of Busy/Not Available Auto- mated Attendant destination.• YY=02 (Terminating System in Day mode) • YY=03 (Terminating System in Night mode) (1) Trunk No. (000-255) (2) 09: Automated Attendant • YY=30 (Handling of busy/not available Automated Attendant destination in Day mode) • YY=31 (Handling of busy/not available Automated Attendant destination in Night mode) (1) Trunk No. (000-255) (2) 00 : C.O. Line Release 01 : Forwarded to TAS 03 : Forwarded to ATTCON 04 : Forwarded to DIT Station 06 : DT Connection for redial 08 : 2nd Answering Message + DT Connection for redial Note 15 : C.O. Line Release • YY=32 (Handling of timed-out Auto- mated Attendant Call in day mode) • YY=37 (Handling of time-out Automat- ed Attendant in night mode) (1) Trunk No. (000-255) (2) 00 : C.O. Line Release 01 : Forwarded to TAS 03 : Forwarded to ATTCON 04 : Forwarded to DIT Station 06 : DT Connection for redial 15 : C.O. Line ReleaseCM30 START A
ND-45670 (E) CHAPTER 2 Addendum-002 Page 87 JANUARY, 1999 Revision 2.2 AUTOMATED ATTENDANT DESCRIPTION DATA • YY=33 (When YY=30, 31 is set to data 08, and all DTMF Receivers are busy.) (1) Trunk No. (000-255) (2) 00 : Disconnection 01 : Forwarded to TAS Indicator 03 : Forwarded to SN610 ATTCON 15 : Disconnection Assign the DTMF Receiver for only Automat- ed Attendant, if desired.•Y=2 (1) XX X: DTMF Receiver No. Card No. 00-15 assigned by CM10 (E200-E215) Circuit No. (0-3) (2) 0: Only for Automated Attendant Specify whether inter-tenant connection is al- lowed on an Automated Attendant incoming call.•Y=2 (1) XX XX *a: Tenant No. (00-63) of called station *b: Tenant No. (00-63) of trunk (2) 0/1 : Restricted/Allowed Assign the answering method for the Auto- mated Attendant, to the required tenants.•Y=0 (1) Tenant No. (00-63) (2) 00 : DT Connection 02 : 1st Answering Message + DT Connection 03 : DT Connection For providing a Night message, assign the answering method of Night Mode, to the required tenants. (1900 Series Release 2 Enhancement)•Y=2 (1) Tenant No. (00-63) (2) 00 : DT Connection 01 : Hold Tone on MP Card + DT Connection 02 : Night Message (Assigned by CM49 YY=00-02XX) 03 : According to the data set by CM64 Y=0 A CM45 CM63 CM64 CM30 *b *a B
CHAPTER 2 ND-45670 (E) Page 88 Addendum-002 Revision 2.2 JANUARY, 1999 AUTOMATED ATTENDANT DESCRIPTION DATA Specify whether no Dial tone connection is re- quired for the answering method assigned by CM64 Y=0.•Y=2 (1) 06 (2) 0/1 : Without DT/With DT Specify the ringing rate for an Automated At- tendant Call.(1) 180 (2) 0/1 : 0.2 sec. ON-0.2 sec. OFF 0.2 sec. ON-0.2 sec. OFF 0.2 sec. ON-2 sec. OFF /As per CM35 YY=33 Specify the process when a call is transferred by an Automated Attendant to a predeter- mined Station and time-out occurs.(1) 359 (2) 0/1 : Disconnect the call/Continue to call Specify the process for an Automated Atten- dant call when a caller dials while receiving the message.(1) 363 (2) 0/1 : Not allowed (Allowed after re- ceiving the message/Allowed) Specify the time before an Automated Atten- dant Call is redirected because no digits are re- ceived from the calling party.•Y=0 (1) 34 (2) 01-30: 4-120 sec. in 4 sec. increments If no data is set, the default setting is 32-36 seconds. Specify the time before answering by Auto- mated Attendant. Specify the timing of unanswered call after forwarding to predetermined station in Auto- mated Attendant. Specify the time before Dial Tone time-out in Automated Attendant.•Y=0 (1) 59 (2) 00-08: 0-32 sec. If no data is set, the default setting is 4-8 sec- onds. •Y=0 (1) 39 (2) 01-30: 4-120 sec. in 4 sec. increments If no data is set, the default setting is 32-36 seconds. •Y=0 (1) 43 (2) 01-14: 1-14 sec. in 1 sec. increments If no data is set, the default setting is 14 seconds. CM41 CM08 C CM48 B
ND-45670 (E) CHAPTER 2 Addendum-002 Page 89 JANUARY, 1999 Revision 2.2 AUTOMATED ATTENDANT When the 1st and/or 2nd answering message is required: CM30 YY=30, 31, 2nd data 08/CM64 Y=0, 2nd data 02, or Night Message is required: CM64 Y=2, 2nd data 02, do the following programming. The following steps are al- ways required. HARDWARE REQUIRED For providing the first and/or second Answering Message/Night Message, Digital Announcement Trunk (PN- 2DATA) is required. DESCRIPTION DATA Assign a Digital Announcement Trunk Circuit No. to the required LEN. Note: The Digital Announcement Trunk Circuit No. must be assigned to the first LEN (Level 0) and/or the third LEN (Level 2) of each LT slot.(1) LEN (0000-0511) (2) EB000-EB127: Digital Announcement Trunk Circuit No. For PIM0/1: EB000-EB031 For PIM2/3: EB032-EB063 For PIM4/5: EB064-EB095 For PIM6/7: EB096-EB127 Assign the function of the Digital Announce- ment Trunk.• YY=00 (1) XXX: Digital Announcement Trunk Cir- cuit No. (000-127) assigned by CM10. (2) XX XX *a: 01: 1st Answering Message 02: 2nd Answering Message /Night Message *b: Message No. (00-63) Assign the Message No. to the required ten- ants.• YY=01 (For 1st Answering Message) • YY=02 (For 2nd Answering Message /Night Message) (1) XX: Tenant No. (00-63) (2) XX: Message No. (00-63) assigned by YY=00. To record, replay, or delete a message, assign the respective Digital Announcement Trunk access codes.• Y=0-3 (Numbering Plan Group 0-3) (1) X-XXX: (Access Code) (2) A00: Record A01: Replay A02: Delete Specify the message replay timer for Auto- mated Attendant.•Y=0 (1) 51 (2) 01-15: 4-60 sec. in 4 sec. increments If no data is set, the default setting is 36-40 seconds. CM10 CM49 CM20 CM41 C END *b *a
CHAPTER 2 ND-45670 (E) Pag e 9 0 Revision 2.0 AUTOMATIC CALL DISTRIBUTION (ACD) PROGRAMMING To activate ACD: DESCRIPTION DATA For each ACD Group, assign station numbers, one by one, in the order of hunting. Note:Up to 60 stations can be assigned into a single ACD group. Example:For setting Station Numbers 200, 201, 202 into one ACD Group. 1st Operation (1) 200 (2) 201 2nd Operation (1) 201 (2) 202 3rd Operation (1) 202 (2) 200•Y = 0 (1) X-XXXX (Station No.) (2) X-XXXX (Another Station No. to be linked) Assign the Pilot Station and Member Station. Note:Pilot station must be a non-equipped LEN (CM10) phantom.•Y = 1 (1) X-XXXX (ACD Station No.) (2) 1/0 : Pilot Station/Member Station Assign the ACD Group Number. • Y = 2 (1) X-XXXX (ACD Station No.) (2) 00-15 (ACD Group 00-15) Specify ACD service for each type of call. • Y = 4 (Internal Call: from station/AT- TCON) (1) X-XXXX (Pilot Station No. of the ACD Group) (2) 0/1 :Not to be provided/To be provid- ed • Y = 5 (C.O. Incoming Call: DDD: FX/ WAT S ) (1) X-XXXX (Pilot Station No. of the ACD Group) (2) 0/1 : Not to be provided/To be provid- ed CM17 START A 3rd 1st 2nd 200 202 201
ND-45670 (E) CHAPTER 2 Page 91 Revision 2.0 AUTOMATIC CALL DISTRIBUTION (ACD) DESCRIPTION DATA • Y = 6 (Tie Line Incoming Call) (1) X-XXXX (Pilot Station No. of the ACD Group) (2) 0/1 : Not to be provided/To be provid- ed • Y = 7 (DID Call) (1) X-XXXX (Pilot Station No. of the ACD Group) (2) 0/1 :Not to be provided/To be provid- ed • Y=B (Designation of the number of queuing in each ACD group) (1) X-XXXX (Pilot Station No. of the ACD Group) (2) 0/1 : To be provided (See CM42-16)/ Not to be provided Specify the maximum number of queuing in each ACD group.(1) 16 (2) 01-99 (Number of queuing in each ACD group) Specify the basic call answer delay time for use in PEG Count analysis.•Y = 0 (1) 16 (2) 01-30: 4-120 sec. in 4 sec. increments If no data is set, the default setting is 32-36 seconds. Assign the access code for ACD Station Busy- Out Set and Reset.• Y = 0-3 (Numbering Plan Group 0-3) (1) X-XXX (Access Code) (2) 044: Busy-Out Set 045: Busy-Out Reset CM41 A B CM20 CM42 CM17
CHAPTER 2 ND-45670 (E) Pag e 9 2 Revision 2.0 AUTOMATIC CALL DISTRIBUTION (ACD) DESCRIPTION DATA Assign the ACD Busy-Out key on the Multiline Terminal, if required.• YY = 00 (1) Primary Extension No. + + Key No. (2) F0044: ACD Busy-Out Assign the Release key on the Multiline Terminal, if required.• YY = 00 (1) Primary Extension No. + + Key No. (2) F1020: Release Specify the processing for an incoming call when all ACD Stations are busy.(1) 212 (2) 0/1 : Busy Tone Connection/Queuing Specify the processing for a held call after the agent sets the ACD Busy-Out.(1) 214 (For the held Call from Tie Line) (2) 0/1 : Reconnected by Switch Hook Flash/ Disconnected (1) 215 (For the held call from C.O. Line) (2) 0/1 : Reconnected by Switch Hook Flash/ Disconnected Specify whether the transferred C.O. call from a station or SN610 ATTCON is placed into queuing mode when all ACD stations are busy. Note:This data is only effective when CM08-212 is set to 1.(1) 227 (2) 0: The call is placed into queuing mode. Note 1 : Recall to the transferring station (when the call is transferred from a station) or attendant Camp-On is set (when the call is transferred from the ATTCON.) Enable the ACD Busy-Out set and reset from the secondary extension. (1200 Series Enhancement)(1) 442 (2) 0/1 : Available/Not Available END B CM90 CM08, ,
ND-45670 (E) CHAPTER 2 Page 93 Revision 2.0 AUTOMATIC CALL DISTRIBUTION (ACD) To provide ACD delay announcement: DESCRIPTION DATA Assign the Class of Service for Digital Announcement Trunk Access (Record/ Replay/Delete) to the required station.• CM12 YY=02 (1) X-XXXX: Station No. (2) XX XX *a *a: Service Restriction Class (A) (00-15 ) • CM15 YY=33 (1) XX: Service Restriction Class (A) as- signed by CM12 YY=02 (2) 1 : Allowed Assign the Digital Announcement Trunk Circuit No. to the required LEN. Note:The Digital Announcement Trunk Circuit No. must be assigned to the first LEN (Level 0) and/or the third LEN (Level 2) of each LT slot.(1) LEN (0000-0511) (2) EB000-EB127: Digital Announcement Trunk Circuit No. For PIM0/1: EB000-EB031 For PIM2/3: EB032-EB063 For PIM4/5: EB064-EB095 For PIM6/7: EB096-EB127 Specify the pattern of the message sent to each ACD group periodically.•Y=A (1) X-XXXX: Pilot Station number of the ACD Group (2) 0: To be sent periodically If the data for CMl7 Y = A is “0,” set the interval time for repetition of the ACD Delay Announcement.•Y = 0 (1) FUNCTION No.: 47 (2) 01-30 (12 -134 sec.) If no data is set, the default setting is 44-50 sec. Define the maximum waiting time of an ACD Call before affecting the ACD PEG Count. This timing is also applied to the duration of Ringback Tone after a call arrives, prior to answer by the ACD Delay Announcement.•Y = 0 (1) FUNCTION No.: 16 (2) 02-30 (8 -120 sec.) If no data is set, the default setting is 32-36 sec. CM41 CM12 CM15 A START CM10 CM17