NEC Projector Np216 User Manual

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7. Appendix
No  image  is  displayed  from  your  PC  or  video  equipment  to  the 
projector.Still no image even though you connect the projector to the PC 
first, then start the PC.
Enabling your notebook PC’s signal output to the projector.
•	 A	combination 	of 	function 	keys	 will	enable/disable 	the 	exter-nal	 display.	 Usually,	 the	combination	 of	the	 “Fn”	 key	along	with	 one	of	the	 12	function	 keys	turns	 the	external	 display	on or off. 
No image (blue or black background, no display).
Still  no  image  even  though  you  press  the  AUTO  ADJ. 
button.
Still  no  image  even  though  you  carry  out  [RESET]  in  the 
projector’s menu.
Signal cable’s plug is fully inserted into the input connector
A message appears on the screen.
( _____________________________________________ )
The source connected to the projector is active and available.
Still  no  image  even  though  you  adjust  the  brightness  and/or 
the contrast.
Input source’s resolution and frequency are supported by the 
projector.
7 Troubleshooting Check List
Before  contacting  your  dealer  or  service  personnel,  check  the  following  list  to  be  sure  repairs  are  needed  also  by 
referring to the “Troubleshooting” section in your user’s manual. This checklist below will help us solve your problem 
more efficiently.
* Print this page and the next page for your check.
Frequency of occurrence   always    sometimes (How often?_____________________)     other (__________________)
Power
No power (POWER indicator does not light green)   See also “Status Indicator (STATUS)”. Power cable’s plug is fully inserted into the wall outlet.
Lamp cover is installed correctly.
Lamp  Hours  Used  (lamp  operation  hours)  was  cleared  after 
lamp replacement.
No power even though you press and hold the POWER button 
for 1 second.Shut down during operation.
Power cable’s plug is fully inserted into the wall outlet.
Lamp cover is installed correctly .
[AUTO POWER OFF] is turned off (only models with the [AUTO 
POWER OFF] function).
[OFF TIMER] is turned off (only models with the [OFF TIMER] 
function).
Video and Audio
Image is too dark.
Remains  unchanged  even  though  you  adjust  the  brightness 
and/or the contrast.
Image is distorted.
Image appears to be trapezoidal (unchanged even though you 
carry out the [KEYSTONE] adjustment).
Parts of the image are lost.
Still  unchanged  even  though  you  press  the  AUTO  ADJ.  but -
ton.
Still  unchanged  even  though  you  carry  out  [RESET]  in  the 
projector’s menu.
Image is shifted in the vertical or horizontal direction.
Horizontal  and  vertical  positions  are  correctly  adjusted  on  a 
computer signal.
Input source’s resolution and frequency are supported by the 
projector.
Some pixels are lost.
Image is flickering.
Still  unchanged  even  though  you  press  the  AUTO  ADJ.  but -
ton.
Still  unchanged  even  though  you  carry  out  [RESET]  in  the 
projector’s menu.
Image shows flickering or color drift on a computer signal.
Still  unchanged  even  though  you  change  [FAN  MODE]  from 
[HIGH ALTITUDE] to [AUTO].
Image appears blurry or out of focus.
Still unchanged even though you checked the signal’s resolution 
on PC and changed it to projector’s native resolution.
Still unchanged even though you adjusted the focus.
No sound.
Audio  cable  is  correctly  connected  to  the  audio  input  of  the 
projector.
Still unchanged even though you adjusted the volume level.
AUDIO OUT is connected to your audio equipment (only models 
with the AUDIO OUT connector).
Other
Remote control does not work.
No  obstacles  between  the  sensor  of  the  projector  and  the 
remote control.
Projector is placed near a fluorescent light that can disturb the 
infrared remote controls.
Batteries are new and are not reversed in installation. 
Buttons on the projector cabinet do not work (only models with the [CONTROL PANEL LOCK] function)
[CONTROL  PANEL  LOCK]  is  not  turned  on  or  is  disabled  in 
the menu.
Still unchanged even though you press and hold the EXIT button 
for a minimum of 10 seconds. 
						

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7. Appendix
In the space below please describe your problem in detail.
Information on application and environment where your projector is used
ProjectorModel number:
Serial No.:
Date of purchase:
Lamp operating time (hours):
Eco Mode:  Off  On
Information on input signal:
Horizontal synch frequency  [          ] kHz
Vertical synch frequency [          ] Hz
Synch polarity H  (+)   (−)
 V  (+)   (−)
Synch type  Separate   Composite
  Sync on Green
STATUS Indicator:
Steady light  Orange   Green
Flashing light  [          ] cycles
Remote control model number:
Signal	cable
NEC standard or other manufacturer’s cable?
Model number:                        Length:              inch/m
Distribution amplifier Model number:
Switcher Model number:
Adapter Model number:
Projector PC
DVD player
Installation	environment
Screen size:      inch
Screen type:  White matte    Beads   Polarization
  Wide angle    High contrast
 Throw distance:    feet/inch/m
 Orientation:  Ceiling mount    Desktop
Power outlet connection: 
 Connected directly to wall outlet
 Connected  to  power  cord  extender  or  other  (the 
number of connected equipment______________)

  Connected to a power cord reel or other (the number 
of connected equipment______________)
Computer Manufacturer:
Model number:
Notebook PC  / Desktop 
Native resolution:
Refresh rate:
Video adapter:
Other:
Video	equipment
VCR, DVD player, Video camera, Video game or other
Manufacturer:
Model number: 
						

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7. Appendix
 TravelCare Guide
TravelCare - a service for international travelers
This  product  is  eligible  for  “TravelCare”,  NEC’s  unique  international 
warranty.
Please note that TravelCare coverage differs in part from coverage under 
the warranty included with the product.
Services offered with TravelCare
This warranty allows customers to receive service on their product at the 
NEC and NEC-designated service stations in the countries listed herein 
when temporarily traveling internationally for business or pleasure.
For details on services offered by the different service stations, please 
refer to the “List of TravelCare Outlets” below.
1	Repair	servicesThe product will be repaired and delivered within 10 business days, 
not including shipping time.
During the term of warranty, the cost of maintenance parts, labor costs 
for  repairs  and  shipping  costs  within  the  service  station’s  coverage 
area are covered by the warranty.
2	Replacement	product	rental	serviceIf  the  customer  desires,  he  or  she  can  rent  a  replacement  product 
while the original product is being repaired.
Fee: US$200 for 12 days
This  fee  must  be  paid  at  the  local  service  station  in  cash  or  credit 
card. 
The US$200 rental fee is non-refundable even if the customer rents 
it less than 12 days before returning.
The replacement product will be delivered within 3 business days.
If the customer did not return the replacement product within 12 days, 
the customer will be charged the price of the unit.
If the customer returned the replacement product in a faulty or dam-
aged condition, the repair cost will be charged to the customer.
Note that this service is not offered in all countries and regions. Please 
refer to the “List of TravelCare Outlets”.
In addition, this replacement product rental service is not offered after 
the product’s warranty has expired.
Term of warranty
1
a.   Upon  presentation  of  the  warranty  or  receipt  received  upon purchase:
  Valid for the term indicated on the warranty or the normal term of warranty for the country of purchase.
b.  When only the product is brought in:
  Valid for a period of within 14 months of the date of manufacture indicated by the serial number attached to the product.
2 When a product whose term of warranty is expired is brought in:
 Repairs will be offered for a fee. In this case the customer is not eligible for the replacement product rental service.
3 In the following cases, repairs may be charged, even if the product’s warranty is still in effect:
1)  If the term of warranty, model name, serial number and name of the store of purchase are not indicated on the warranty or have 
been altered.
2) Problems or damage caused by dropping or shocks during ship-
ment or movement by the customer or by improper handling by 
the customers.
3)  Problems or damage caused by improper usage or unwarrantable alterations or repairs by the customer.4) Problems or damage caused by fire, salt damage, gas damage, earthquakes, lightning damage, storm or flood damage or other 
natural  disasters  or  such  external  factors  as  dust,  cigarette 
smoke, abnormal voltage, etc.
5) Problems or damage caused by use in hot or humid places, in vehicles, boats or ships, etc.6) Problems or damage caused by expendable supplies or devices connected to the product other than those designated by NEC.
7) Problems caused by natural consumption, wear or deterioration of parts under normal usage conditions.8) Problems or damage to lamps and other expendable supplies, included parts or optional parts.9) Other  conditions  stipulated  in  the  warranty  included  with  the product also apply.
NOTE: The product can be used overseas with voltages indicated in the rating 
label on the product by using a power cable suited for the standards and power 
source voltage of the country in which the product is being used.
List of TravelCare Outlets
This list applies as of December 1, 2009.
For the most up-to-date information, please refer to the websites of 
the service stations in the various countries on the List of TravelCare 
Outlets or to the NEC website at http://www.nec-display.com/global/
index.html
In	EuropeNEC Europe Ltd. / European Technical CentreAddress:	 Unit	G,	Stafford	Park	12,	 Telford	TF3	3BJ,	U.K.Telephone:	 +44	1952	237000Fax	Line:	 +44	1952	237006Email Address:  [email protected] Address:  http://www.neceur.com
(Regions Covered)
EU:	 Austria*,	Belgium*,	Bulgaria*,	Czech	Republic*,	Cyprus*,	Denmark*, Estonia*, Finland*, France*, Germany*, 
Greece*, Hungary*, Ireland*, Italy*, Latvia*, Lithuania*, 
Luxembourg*, Malta*, The Netherlands*, Poland*, Portu-
gal*, Romania*, Slovakia*, Slovenia*, Spain*, Sweden* 
and the United Kingdom*
EEA:  Norway*, Iceland and Liechtenstein
In North America
NEC Display Solutions of America, Inc.
Address:   500 Park Boulevard, Suite 1100 Itasca, Illinois 60143, U.S.A.Telephone:	 +1	800	836	0655Fax	Line:	 +1	800	356	2415Email Address:  [email protected] Address:  http://www.necdisplay.com/
(Regions Covered)
U.S.A. *, Canada*
In Oceania
AWA Limited.
Address:   151 Arthur Street  Homebush West NSW 2140 AustraliaCustomer Call CentreTelephone: 0297647777Fax Line:   1300772688Email Address:  [email protected]
For Travel Care service, while customer is in Australia, the cus -
tomer will contact AWA on 1300366144, select Option 4. If you 
want to book warranty service by email customer goes to: 
[email protected].
(Regions Covered)
Australia
Visual Group Ltd.
Address:   28 Walls Road Penrose Auckland New ZealandTelephone:  095250740Fax Line:   095809607Email	Address:	 [email protected]
(Regions Covered)
New Zealand
NOTE: In countries designated with an asterisk(*), replacement product\
 rental 
service are offered. 
						

							85
7. Appendix
NEC Corporation of Malaysia Sdn. Bhd.Address:	 33rd	Floor,	Menara	TA	One,	22,	Jalan	P.	Ram-
lee, 50250 Kuala Lumpur, Malaysia
Telephone:	 +6	03	2178	3600	(ISDN)Fax	Line:	 +6	03	2178	3789Email Address:  [email protected] Address:  http://www.necmalaysia.com.my/home.html
(Regions Covered)
Malaysia
Hyosung ITX Co., Ltd.
Address:   1st Fl., Ire B/D. #2, 4Ga, Yangpyeng-Dong, Youngdeungpo-Gu, Seoul, Korea 150-967Telephone:	 +82	2	2163	4193Fax	Line:	 +82	2	2163	4196Email Address:  [email protected]
(Regions Covered)
South Korea
Lenso Communication Co., Ltd.
Address:   292 Lenso House 4, 1st Floor, Srinakarin Road, Huamark, Bangkapi, Bangkok 10240, 
Thailand
Telephone:	 +66	2	375	2425Fax	Line:	 +66	2	375	2434Email Address:  [email protected] Address:  http://www.lensocom.com/
(Regions Covered)
Thailand
e-flex L.L.C. 
Address:   Al Suwaidi Road, Rashidiya 43500 Dubai  
United Arab Emirates
Telephone:	 +971	4	2861533Fax	Line:	 +971	4	2861544Email Address:  [email protected]
(Regions Covered)
United Arab Emirates
Samir Photographic Supplies
Address:	 P.O.Box	599,	Jeddah	21421,	Saudi	ArabiaTelephone:	 +966	2	6828219Fax	Line:	 +966	2	6830820Email Address:  [email protected]
(Regions Covered)
Saudi Arabia
NOTE: In countries designated with an asterisk(*), replacement product\
 rental 
service are offered.
In	Asia	and	Middle	EastNEC Display Solutions, Ltd.Address:   686-1, Nishioi, Oi-Machi, Ashigarakami-Gun, Kanagawa	258-0017,	JapanTelephone:	 +81	465	85	2369Fax	Line:	 +81	465	85	2393Email Address:  [email protected] Address:  http://www.nec-display.com/global/index.htm l
(Regions Covered)
Japan*
NEC Solutions (China) Co.,Ltd.
Address:   Rm 1903, Shining Building, 35 Xueyuan Rd,  Haidian District Beijing 100083, P.R.C.Telephone:	 +8610	82317788Fax	Line:	 +8610	82331722Email Address: [email protected]	 [email protected] Address: http://www.necsl.com.cn
(Regions Covered)
China
NEC Hong Kong Ltd.
Address:   25/F., The Metropolis Tower, 10 Metropolis Drive, Hunghom, Kowloon, Hong KongTelephone:	 +852	2369	0335Fax	Line:	 +852	2795	6618Email Address:  [email protected]  [email protected] Address: http://www.nec.com.hk
(Regions Covered)
Hong Kong
NEC Taiwan Ltd.
Address:   7F, No.167, SEC.2, Nan King East Road, Taipei, Taiwan, R.O.C.Telephone:	 +886	2	8500	1700Fax	Line:	 +886	2	8500	1420Email Address:  [email protected] Address:  http://www.nec.com.tw
(Regions Covered)
Taiwan
NEC Asia Pte.Ltd.
Address:   401 Commonwealth Drive, #07-02, Haw Par Technocentre, Singapore 149598Telephone:	 +65	6	273	8333Fax	Line:	 +65	6	274	2226Email Address:  [email protected] Address:  http://www.nec.com.sg/
(Regions Covered)
Singapore 
						

							86
7. Appendix
TO:	NEC	or	NEC’s	Authorized	Service	Station: 		
FM: 
 (Company & Name with signature) 
Dear Sir (s), 
I would like to apply your TravelCare Service Program based on attached registration and qualification sheet and agree with your 
following conditions, and also the Service fee will be charged to my credit card account, if I don’t return the Loan units within the 
specified period. I also confirm following information is correct.     Regards.
 
application sheet for  travelCare service Program
P-1/    , Date:      /       /       ,
Country, 
product purchased :
User’s Company Name :
User’s Company Address : 
Phone No., Fax No. :
User’s Name :
User’s Address :
Phone No., Fax No. :
Local Contact office :
Local Contact office Address :
Phone No., Fax No. :
User’s Model Name :
Date of Purchase :
Serial No. on cabinet :
Problem of units per User :
Required Service :  (1) Repair and Return  (2) Loan unit 
Requested period of Loan unit :
Payment method : (1) Credit Card    (2) Travelers Cheque  (3) Cash
In Case of Credit Card : 
Card No. w/Valid Date : 
						

							87
7. Appendix
5.	Loan	Service	Charges	and	Conditions:Upon  acceptance  of  this  NEC  Projector,  Customer  agrees  to  assume 
liability for this loan unit.
The  current  cost  of  use  of  this  loan  unit  is  US$200  for  12  calendar 
days.
If Customer does not return the unit within the 12 calendar days, Cus -
tomer will be charged the next highest cost up to and including the full 
list 	price 	to 	Credit 	Cards, 	which 	price 	will 	be 	informed 	by 	NEC 	Authorized	Service  Stations.  Please  see  the  attached  listing  of  contacts  for  each 
country to arrange for pickup of the loan unit.
 If you return to their country of origin with the loan unit, you will be charged 
additional freight to return the unit to the loaning country.
Thank you for your understanding of this program.
Condition of your TravelCare Service Program
Enduser  is  requested  to  understand  following  condition  of TravelCare 
Service  Program  and  complete  the  necessary  information  on  the  ap -
plication sheet.
1. 	Service	Options:There	 are	3	types	 of	[Service]	 available.	Enduser	 has	to	understand	following condition and is required to fill in the Application Sheet. 
1) Repair and Return:
 The ‘Faulty unit’ is sent or collected from the customer. It is repaired and  returned  within  10  days  to  the  customer,  excluding  transport 
time. 
 There  may  have  a  case,  repair  and  return  can’t  be  done  by  NEC Authorized	 Service	Station,	 because	 of	shortage	 of	spare	 parts	due	to same model is not sold in the territory.
2) Repair and Return with Loan: (This service is limited to some Service Stations)
 This service is offered to the Enduser, who cannot wait until their unit is repaired.
 The customer can borrow a unit for US$200 up to 12 days. Customer then	 sends	 in	inoperable	 unit	to	nearest	 NEC	Authorized	 Service	Station  for  service.  In  order  to  prevent  collection  problem,  Enduser 
is required to fill in Application Sheet. 
 Enduser  needs  to  confirm  the  availability  of  the  Service  to  NEC Authorized	Service	Stations.
3) Loan Only:
	 For	 this	service,	 NEC	Authorized	 Service	Station	supplies	 the	cus-
tomer with a loan unit for US$200 up to 12 days. Customer keeps the 
inoperable unit and when customer returns home, customer arranges 
to have the projector serviced in the home country.
2. 	Warranty	Exclusions:This program does not apply if the Projector’s serial number has been 
defaced, modified or removed. 
If,	 in	the	 judgement	 of	NEC	 Authorized	 Service	Station	or	its	 agent	 the	defects or failures result from any cause other than fair wear and tear or 
NEC neglect, or fault including the following without limitation:
1) Accidents, transportation, neglect, misuse, abuse, water, dust, smoke or default of or by the Customer its employees or agents or any third 
party;
2) Failure or fluctuation of electrical power, electrical circuitry, air con-
ditioning, humidity control or other environmental conditions such as 
use	it	in	smoking	area; 	
3) Any fault in the attachments or associated products or components (whether or not supplied by NEC or its agents which do not form part of	the	Product	covered	by	this	warranty);
4) Any act of God, fire, flood, war, act of violence or any similar occur-
rence;
5)	Any	 attempt	 by	any	 person	 other	than	any	person	 authorized	 by	NEC	to adjust, modify, repair, install or service the product.
6) Any Cross-border charges such as, duty, insurance, tax etc.
3.	Charges	for	 Warranty	Exclusions	and	Out	of	 Warranty	Case:In  case  faulty  unit  is  under  warranty  exclusions  case  or  under  Out  of Warranty	period,	NEC	Authorized	 Service	Station	will	Inform	 estimation	of actual service cost to the Enduser with reason.
4.	Dead	on	Arrival	(DOA): 	Enduser must take this issue up with their original supplier in the country 
of purchase.
NEC	Authorized	 Service	Station	will	repair	 the	DOA	 unit	as	a	Warranty	repair, but will not exchange DOA unit with new units. 
						

							© NEC Display Solutions, Ltd. 2009 - 20107N951471