NEC Xen Ipk Features And Specifications Manual
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Xen IPK Features and Specifications Manual Features and Specifications Manual A10 – 41 Doc. No. 8201 - Release 1.0 July 2003 ¶+BTTCall Forward - Busy Immediately/Delay Selection 4-42 ¶+BMCall Forward - No Answer Time Selection 1-2-22 4When the system is at default this Memory Block must be programmed for the feature to be used. Order and Shortcut System Data NameMemory BlockFunction 1-8-07 Attendant Page-Line Key1-8-08 Station Page-Line Key

July 2003 NEC Business Solutions Ltd 42 – A10Assigned Night Answer (ANA) Doc. No. 8201 - Release 1.0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK

Features and Specifications Manual A11 – 43 Doc. No. 8201 - Release 1.0 July 2003 Attendant Add-On ConsoleA-11 FEATURE DESCRIPTIONThe Attendant Add-On Console functions in conjunction with a Multiline Terminal programmed as an Attendant. This console provides access to a maximum of 48 stations and/or outside lines. The Busy Lamp Field status is shown as a red LED for each station or trunk. Trunks can include CO/PBX, ISDN, DID and E&M Tie Lines. In addition, the Attendant Add-On Console also has 12 function keys that can be used for attendant messaging, paging access, or other undefined functions. SYSTEM AVAILABILITYTerminal Type Any terminal programmed as an Attendant Position. Required Components DCR-60-1A( ) or DCU-60-1A( ) Console. OPERATING PROCEDURES 1. Attendant answers an incoming CO/PBX call. 2. Press the DSS/BLF key for the desired station. The calling party is put on Non-Exclusive Hold. 3. When the called party answers the Attendant call, the Attendant announces the call and then presses N on the Attendant Add-On Console. 4. Go on-hook. - OR - Attendant answers an incoming CO/PBX call. 5. Press the Attendant Add-On Console key for the desired station. The calling party is put on Non-Exclusive Hold. 6. Press N on the Add-On Console. 7. Go on-hook. To transfer a call:

July 2003 NEC Business Solutions Ltd 44 – A11Attendant Add-On Console Doc. No. 8201 - Release 1.0 July 2003 1. Lift the handset and receive internal dial tone. 2. Press the DSS/BLF key for the desired station. Hear ringback tone or voice announce the station. 3. Called party answers. 1. Press the Message Wait or Station Lockout key. 2. Press the DSS/BLF key for the desired station. 1. Go off-hook with the handset or just press a CO line key on the Attendant Add-On Console. 2. Dial the desired number. Press the incoming CO line key or flashing O if ringing is assigned. SERVICE CONDITIONSData Assignment Additional attendant-type features can be allowed or denied in the Class of Service (Attendant) Feature Selection. Restrictions A maximum of four DCR-60-1A( ) or DCU-60-1A( ) Consoles can be installed per system. A maximum of four Attendant Add-On Consoles can be connected to one station. General The 48 DSS keys and 12 function keys on Attendant Add-On Consoles are flexible and can be changed. Both DSS/BLF for stations and CO lines can appear on the same DCR-60-1A( ) or DCU-60-1A( ) Consoles. To call a station: To set/cancel Message Waiting or Station Outgoing Lockout (Outgoing Restrict) to station: To make an outgoing call using the Attendant Add-On Console from the Attendant Position: To answer an incoming call using the Attendant Add-On Console from the Attendant Position

Xen IPK Features and Specifications Manual Features and Specifications Manual A11 – 45 Doc. No. 8201 - Release 1.0 July 2003 Depending on System Programming (DSS Call Voice/Tone Signal Selection), the called party rings or receives a voice announcement when an Attendant makes a call using the Attendant Add-On Console. When the Attendant transfers a call, the transferred outside line remains on Non-Exclusive Hold until the call is answered. Each installed Attendant Add-On Console reduces the maximum number of stations by one. The keys are assigned at default as follows: Busy Lamp Field indications show if Multiline Terminals, outside lines, or zone paging is in use. Busy Lamp Field status indications at the Attendant Add-On Console are: Keys 01~48 ICM Call Stations 100-147 (depending on system configuration) 49Night Mode 50~53Direct Paging Access Internal Zone and All Zone Page 54Vacant 55Message 56~59External All Zone Paging External Zone and All Zone Page 60Transfer LED IndicationsBusy Lamp Field Status Off Station Idle Green Not Used Red Busy Flashing DND, Call Forward - All Calls, Break Mode (by ACD Agent) Winking Function Programming Mode LED IndicationsOutside Line Status Off Outside Line Idle Green In Use (by Attendant station) Red Busy Winking Call On Hold Flashing Incoming Call

July 2003 NEC Business Solutions Ltd 46 – A11Attendant Add-On Console Doc. No. 8201 - Release 1.0 July 2003 Message Waiting/Station Outgoing Lockout status indications at the Attendant Add-On Console are: The Attendant, with an Attendant Add-On Console, can set a message to a Single Line Telephone if the Single Line Telephone is equipped with a Message Waiting LED and connected to a SLI(8)-U( ) ETU. When the Message Waiting indication is set, the Large LED flashes green on Multiline Terminals and continues to flash until the message is cancelled by an Attendant. Attendant Add-On Consoles can be assigned to any Multiline Terminal programmed as an Attendant Position. When the entire system is switched into the Night Mode, the Night Transfer (NT) key LED on the Attendant Add-On Console lights red. An Attendant Add-On Console cannot have a Message Wait key and a Station Lockout key assigned at the same time. If multiple CO calls are ringing at an Attendant Station or Attendant Add-On Console, the calls are answered in first in-first out order. RELATED FEATURES LIST LED IndicationsStation Status Off No Message/Lockout Not Set Green Message Waiting/Lockout Set Feature NumberFeature Name A-13 Attendant Positions A-14 Attendant Station Outgoing Lockout B-2 Background Music Over External Speakers M-1 Message Waiting

Xen IPK Features and Specifications Manual Features and Specifications Manual A11 – 47 Doc. No. 8201 - Release 1.0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data NameMemory BlockFunction 1-8-07 Attendant Page-Line Key1-8-08 Station Page-Line Key ¶+BS4Telephone Type Assignment7-2 ¶+BTD4Attendant Add-On Console to Telephone Port Assignment1-6-01 ¶+BTDAttendant Add-On Console Key Selection 1-6-05 ¶+BTDDSS Call Voice/Tone Signal Selection 1-6-03 ¶+BTSClass of Service (Attendant) Feature Selection 1 1-8-07 All ¶+BTSClass of Service (Station) Feature Selection 2 1-8-08 4-2 ¶+BTTStation To Class Of Service Feature Assignment 4-17 ¶+BTTCO/PBX Ring Assignment (Day Mode) 4-01 ¶+BTTCO/PBX Ring Assignment (Night Mode) 4-02 ¶+BTMLine Key Selection for Telephone Mode 4-12 ¶+BTMExtension Line Key Ring Assignment (Day Mode) 4-37 ¶+BTMExtension Line Key Ring Assignment (Night Mode) 4-38 ¶+BTTPrime Line/Hot Line Assignment 4-23 ¶+BTDAttendant Transfer Selection During Live Record 1-6-08 4When the system is at default this Memory Block must be programmed for the feature to be used.

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Features and Specifications Manual A12 – 49 Doc. No. 8201 - Release 1.0 July 2003 Attendant Camp-OnA-12 FEATURE DESCRIPTIONThe Attendant Camp-On feature, used at an Attendant Position with an Attendant Add-On Console, allows a call to be transferred to a busy station. Press the Transfer key on the Attendant Add-On Console to send the Camp-On tone to the busy station. A camped on call that is not answered in a preprogrammed time recalls to the Attendant Position. SYSTEM AVAILABILITYTerminal Type Any terminal with Display programmed as an Attendant Position. Required Components DCR-60-1A( ) or DCU-60-1A( ) Console. OPERATING PROCEDURES 1. Press the DSS/BLF key on the Attendant Add-On Console or the Attendant Position for the desired station. 2. Receive call waiting tone. 3. Press N on the Attendant Add-On Console or on the Attendant Position. Camp-On is set. 4. Go on hook. 5. After time-out, if the Camp-On is not answered, a recall tone is received at the Attendant Position, and the LED on the assigned CO/ PBX line key or Call Appearance Key returns to flashing green. 6. Press the CO/PBX line key with the flashing green LED to return to the call. 1. The user is engaged in a call. 2. Receive a camp-on tone. The O flashes red, the Large LED flashes green, and CO/PBX line flashes green, if assigned. 3. Press O and talk with the CO/PBX incoming caller. The previous call is put on hold. To use this feature at an Attendant Position with a CO/PBX Call in progress: To answer a Camp-On Call from a Multiline Terminal:

July 2003 NEC Business Solutions Ltd 50 – A12Attendant Camp-On Doc. No. 8201 - Release 1.0 July 2003 1. The user is engaged in a call. 2. Receive a camp-on tone. 3. Hang up or put the call on System Call Park. 4. Go off-hook, and talk with the CO/PBX incoming caller. SERVICE CONDITIONSData Assignment This feature is allowed only if the system is programmed for Ring Transfer. The Attendant Camp-On Recall Timer can be set for 30 seconds, 1, 1.5, 2, 3, 5, 8, or 10 minutes (default:1 minute). In Class of Service (station) assignments, stations can be assigned not to receive an Attendant Camp-On tone. Restrictions Camp-On is not allowed to stations that have received Tone Override. General The camp-on tone is heard over the handset or from the speaker if the Multiline Terminal is in the handsfree mode. Any number of outside calls can be camped on to a station. When the station goes idle, the Camp-On calls are answered in order from the lowest numbered lines to the highest numbered lines. Two types of Camp-On are provided by the system zAttendant Camp-On zStation Camp-On. RELATED FEATURES LIST To answer a Camp-On Call from a Single Line Telephone: Feature NumberFeature Name C-17 Class of Service D-14 Do Not Disturb (DND) S-12 Speed Dial – System