Nitsuko Inview Lan Wallboard User Guide

							If it’s inViewTMyou’re in control.
LAN Wallboard
The inViewTMLAN Wallboard is a Windows-based product which can show two different views and be customized using standard
Windows tools such as “click and drag,” toggle buttons and a tool bar. Each time a view is opened, it defaults to the last display and
configuration under the login name.
Status View
The user can view the status of any member of an agent or extension group using the status window. The user selects the agent or
extension from one list box and then picks the group to view from the other box. The status of each group member is coded using
the standard inDepth colors:

Gray for logged-off

Blue for busy

Green for available

Yellow for ring and ring on
The toolbar buttons allow the user to toggle between the wallboard status windows and change the properties of the status view.
Users may choose to display short names (rather than long names) and to change the font size using the properties button. A help file
is available at any time for users to reference. Please note that there are no alarms on this window.
This status window shows all members of the
Telesales agent group.
Users press             to toggle to the wallboard 
window.
Users press             to change the window
properties. 
						

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Wallboard View
The user can select any of the large character windows available on the inDepth+ and either call center or personal agent statistics. The
background coloring of the labels distinguishes the two. All parameters have automatic labels which can be customized. Labels can be
displayed without their associated parameter value.
Toggling from the wallboard view to the status view is provided by two toolbar buttons.
To select different parameters the user must enter the edit mode. Font sizes may be changed by accessing the properties window.
Customizing the Wallboard View
Like inDepth+, the window view can be customized on each PC using the toggle button for the edit mode. Please note that the status
window cannot be edited.
The edit mode allows users to add, delete, and edit the display. Each user can save one wallboard on each PC they use but can only
open one at any time.
Message Boxes
As with physical wallboards, supervisors can send messages. The advantage of the PC wallboard is that the message can be sent to
every user and not just those within sight of the physical wallboard.
The message box appears as an overlapped window and has a time limit attached to it by the supervisor. If the message is left, it will
disappear when the time limit expires. It can also be cleared manually by the sender or the recipient.
If the message appears when one is already displayed, the second message overlaps the first. If the time limit on the first message has
not expired when the second message has been dealt with or expired itself, it will reappear.
The message box appears below the wallboard unless there is no room, in which case it appears above the wallboard.
Other Product Features
Pop Up Alarms
The wallboard can be minimized and will pop up when the alarm threshold, set by the supervisor, is exceeded.
Security
The supervisor controls agents with a logon system. The number of active wallboards is limited by dongling and licensing. InViewTMis
available to anyone on the LAN, such as the Managing Director. Multiple logins on one PC are supported.
Always On Top Option
This allows the user to keep the wallboard on top of all other applications.
Help File
Standard help file access is available at all times.
Configuration Tools
Using standard Windows procedures, the wallboard and its border can be re-sized using click and
drag. The layout can be sharpened using the snap to grid option which aligns objects with a grid. If
the supervisor changes the configuration of the inDepth+, the LAN wallboard display may also be
affected.
This status window uses short names for a minimal look. The toolbar has been turned off.
Please note: All screen shots are taken from the prototype product.
This wallboard window shows four general call cen-
ter parameters (from a choice of over 200): Calls in
Queue, Longest Wait Time, number of calls answered
and abandoned. There are two personal call center
parameters, distinguished by the background color of
the label. This allows agents to see what they are
doing compared with the overall call center perfor-
mance.