Nitsuko Nvm-2 Voice Mail With Automated Attendant Set Up Guide

							NVM-2
Voice Mail
with Automated Attendant
Set Up Guide
Part No. 17690SET02
Issue 1-0, December 1997 (2412)
4 FOREST PARKWAY, SHELTON, CONNECTICUT  06484 TEL:  203-926-5400  FAX:  203-929-0535 
						

							This manual has been developed by Nitsuko America.  It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system.  Any comments or
suggestions for improving this manual would be appreciated.  Forward your remarks to:
Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
Attention:  Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or
representation with respect to, any of the equipment covered.  This manual is subject to change without notice and
Nitsuko America has no obligation to provide any updates or corrections to this manual.  Further, Nitsuko America
also reserves the right, without prior notice, to make changes in equipment design or components as it deems
appropriate.  No representation is made that this manual is complete or accurate in all respects and Nitsuko America
shall not be liable for any errors or omissions.  In no event shall Nitsuko America be liable for any incidental or
consequential damages in connection with the use of this manual.  This document contains proprietary information
that is protected by copyright.  All rights are reserved.  No part of this document may be photocopied or reproduced
without prior written consent of Nitsuko America.
ã 1997 by Nitsuko America.  All Rights Reserved
Printed in U.S.A. 
						

							    Table of Contents
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Introducing NVM-2
Welcome to NVM-2 .......................................................................................................1
Default Voice Mail Setup ...............................................................................................2
Default Automated Attendant Answering.......................................................................2
Default Automated Attendant Dialing Menu..................................................................2
Getting NVM-2 Up and Running
STEP 1: Check Equipment........................................................................................4
STEP 2: Observe Safety Precautions ........................................................................6
STEP 3: Install Your Phone System..........................................................................6
STEP 4: Install NVM-2 and Batteries.......................................................................7
STEP 5: Connect NVM-2 with Your Phone System .................................................8
STEP 6: Program NVM-2 for the Correct Phone System .......................................10
STEP 7: Program Your Phone System for Voice Mail ...........................................16
STEP 8: Set NVM-2 Time and Date .......................................................................16
STEP 9: Call (Log Onto) a Subscriber Mailbox .....................................................16
STEP 10: Try Out the Automated Attendant ............................................................17
STEP 11: Re-record the Main Greeting (Instruction Menu) .....................................17
STEP 12: Customize 3 Basic Subscriber Mailbox Features......................................18 
						

							    Table of Contents
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							    Introducing NVM-2
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Welcome to
NVM-2
 Voice Mail &
Automated
Attendant
for Your
Phone
System
The NVM-2 Automated Attendant:
· 
Answers your incoming calls with a recorded main greeting (also called an
Instruction Menu).  It typically begins with the phrase Thank you for calling XYZ
company
 followed by a list of dialing options.  You can customize this main greeting
anytime you wish.  Or, you can use the default.
 
· 
Lets outside callers press digits on their Touch Tone phone to process their own call.
If you wish, you can customize the dialing options for callers (i.e., For Sales, press
1.   For customer Service, press 2.  For Joe, press 3.  etc
. ).  Or, you can use the
default selection of dialing options.
 
 
 The NVM-2 Voice Mail System:
· 
Lets an Automated Attendant caller leave a recorded message for an extension if the
extension is busy, does not answer, or is in Do Not Disturb mode.   Or, the caller can
return to the Automated Attendant Instruction Menu.
 
· 
Provides a Subscriber  Mailbox for each Portrait Phone System extension user.  This
Subscriber Mailbox holds the recorded messages, lets the extension users record and
send messages to each other, plus more.
 
 
 About This Guide
 This guide explains how to get the NVM-2 up and running with any of the phone systems
that can integrate with it:  the Portrait, Nitsuko 124i,  the Onyx VS or Businesscom
 DS01
Phone Systems. When you are done with the setup procedure, each phone system
extension will have a Subscriber  Mailbox and the Automated Attendant will answer calls
using the default main greeting and dialing options.  To customize NVM-2, see the
NVM-2 Programming Guide.
 
  
						

							    Introducing NVM-2
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Default
Voice Mail
Setup
 
· 
The default numbering of Subscriber Mailboxes that NVM-2 provides depends on
the phone system (Portrait, VS, DS01 or 124i) that you install.  However, the default
database for all three phone systems provides 23 Subscriber Mailboxes and reserves
one extension number for connecting a FAX machine. You can change the number
assigned to the FAX machine or convert it to a Subscriber Mailbox if you don’t have
a FAX.  This will increase your total number of Subscriber Mailboxes to 24.
 
· 
NVM-2 lets extension users know when they have a new message in their Subscriber
Mailboxes.  The Message Lamp on Key Phones is blinking when the mailbox has a
new message.  Single Line Phone users receive stutter dial tone (for a few seconds
when they lift the handset if there is a new message.)
 
· 
After leaving a message in a Subscriber Mailbox, an Automated Attendant caller can
dial 0 (zero) to reach the lowest numbered extension in the system  (which is
frequently an operator extension).
 
 
 
Default
Automated
Attendant
Answering
 
· 
By default, the Automated Attendant answers with this recorded main greeting
(Instruction Menu):  Thank you for calling.  If you are calling from a Touch Tone
phone please dial the extension number you wish to reach or dial zero for
assistance.  If you are calling from a Rotary Dial phone, please stay on the line for
assistance. 
 This can be re-recorded at any time.
 
· 
NVM-2 lets the Automated Attendant play different main greetings according to
schedules that are based on the day(s)/date and time.  For example, you can set up a
schedule for typical business workdays (Monday-Friday, starting at
 9:00 AM).  Then you can set up another schedule for typical off-hours (Monday-
Friday, starting at 5:00 PM).   This way you can have two main greetings:  one for
workdays, one for off-hours.  These schedules are already set up as default.
 
 
 
Default
Automated
Attendant
Dialing
Menu
 
 You can customize a dialing menu using Keys 0-8.  Keys 9, * and #  are permanently
fixed for certain function (described in the list below).  You can also let callers dial
extension numbers or mailbox numbers.
 
 By default, the dialing menu is as follows:
· 
Press 0 (zero) or wait on the line for the operator (during the workday schedule).
Press 0 (zero) or wait on the line to record a message for the operator (during the off-
hour schedule).
· 
Dial a Subscriber extension number to transfer to that extension.  If the extension is
busy, does not answer, or is in Do Not Disturb, what the caller hears next depends on
the phone system.  With the Portrait phone system, the caller hears, At the tone,
leave a message for extension XX. 
 With the 124i, VS, or DS01, NVM-2 gives the
caller two choices:  Press 1 to leave a message or press 2 for other options.  If callers
press 1, they can leave a recorded message in the Subscriber’s mailbox. If callers
press 2, they return to the Instruction Menu.
· 
Press 9 to hang up the call (this cannot be changed).
 · 
Press * and a Subscriber extension number to leave a recorded message in that
mailbox (this cannot be changed). 
						

							    Introducing NVM-2
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· 
Press # and a Subscriber Mailbox Number to log onto that mailbox and listen to the
messages and/or use other Voice Mail features (this cannot be changed).
 
 Note:
  (1) The actions for Keys 4-8 are undefined in the Portrait.  In the VS, DS01
            and the 124i, the action for Keys 1-2 and 4-8 are undefined.
   (2) There is also a “Time-out” function.  The Time-out function determines
what the Automated Attendant does with a call if the caller doesn’t do
anything for 7 seconds after the main greeting (Instruction Menu) finishes
playing.  By default, the Time-Out function works one of two ways depending
on whether the Time-Out occurs during the workday schedule or during the
off-hours schedule.  During the workday schedule, by default, the Automated
Attendant sends the caller to the operator extension.  During off-hours, the
caller can press 0 (zero) to leave a message for the operator extension.
 
  
						

							 
     Getting NVM-2 Up and Running 
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STEP 1
Check
Equipment
 
 
 System Equipment Requirements:
· 
Be sure you have the correct phone system equipment.  See your phone system
installation manual for details.
· 
For each NVM-2 port, you will need an analog station port from the phone system.
For the Portrait, the analog station ports are provided through the Portrait Voice
Mail Interface Unit (P/N 82440).  Each Voice Mail Interface Unit supports two
Voice Mail ports.
For the Portrait Phone S
ystem:
· 
You will need one of the following Portrait setups:
 
 
Setup 1:
  - Portrait 824 main cabinet (P/N 82400) with software version 2.1B or higher and
  2CO/8STA PCB (P/N 82402
A).
 
 
Note:  The NVM-2 ports must be connected to the 2CO/8STA PCB(P/N 82402
A).
(station ports 8-25, which are stations 9-16)
 
 OR
 
Setu
p 2:
  - Portrait 824 main cabinet (P/N 82400
A) with software version 2.1B or higher.
 
 
Note:  The NVM-2 ports must be connected to station ports 1-8 (stations 10-17). 
 OR
 
Setu
p 3:
  - Portrait 824 main cabinet (P/N 82400
A) with software version 2.1B or higher and
  2CO/8STA PCB (P/N 82402).
 
 
Note:  The NVM-2 ports may be connected to any station port.
 
For the Nitsuko 124i Phone S
ystem:
· 
Port on the ASTU Card
 
For the On
yx VS or Businesscom DS01 Phone Systems:
· 
Keyset port with an ASI (P/N 89749) (one per Voice Mail port) or a Dual OPX/ASI
(P/N 88750 Series 2) (supports two voice mail ports)
· 
Software required in a Single Cabinet:  Version Y4.0 or higher, (P/N 88529 Series
Y2)
NVM-2 Equipment Requirements:
· 
NVM-2 cabinet (see Figures 1 and 2)
· 
NVM-2 AC power adapter, AC outlet (120V, 60Hz)
· 
Modular line cord(s) (2-wire or 4-wire)
· 
RJ 14 to RJ 11 Adapter or RJ 14 Jack.
IMPORTANT
· 
8 alkaline AA batteries to 
prevent loss of messages and programming in the
event of a 
power failure.  If the Voice Mail does not have batteries and a power
failure occurs, all 
programming options will return to default values.
(Batteries not included.)
 
 
 
  
						

							 
     Getting NVM-2 Up and Running 
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 Figure 1:  NVM-2 Cabinet (Back Panel)
 
 
 
 
 
Figure 2:  NVM-2 Cabinet (Front Panel) 
						

							 
     Getting NVM-2 Up and Running 
  Issue 1-0 Getting NVM-2 Up and Running  u
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STEP 2
Observe
Safety
Precautions
  
 Phone System Safety Precautions:
 See the Phone System Installation Manual
 
 NVM-2 Safety Precautions:
· 
Do not expose this product to rain or any type of moisture.
· 
Do not locate the unit near heating appliances.
· 
Do not expose the operating unit to direct sunlight.
· 
Locate the unit away from devices that generate electrical noise like
fluorescent lamps and motors.
· 
Protect the unit from dust, high temperatures, and vibration.
· 
Do not place any covering over the unit while it is in operation.
· 
Do not obstruct the ventilation holes on the sides of the unit.
· 
Allow at least two inches of clearance from any adjacent surface.
· 
The environment must be 50 to 104 deg F (10 to 40 deg C); 10-90 % relative
humidity (non-condensing)
STEP 3
Install Phone
System
Install the phone system (if it is a new installation) in accordance with the phone
system installation manual.
IMPORTANT NOTE ABOUT THE OUTSIDE LINES
You should request, from your telephone company, that your outside lines have
the following feature:  open loop flash disconnect supervision
.   Request that your
telephone company apply an open of at least 800 milliseconds.  If this feature is
not available in your area, request that continuous dial tone be sent upon
disconnect from the far end (that is, when an Automated Attendant caller hangs
up).  These type of outside lines prevent the unwanted recording of silence.  This
can happen when an Automated Attendant caller records a message and hangs ups
and the NVM-2 is unable to detect the hang up.