Nitsuko Nvm-series Voice Mail And Automated Attendant Quick Reference Guide

							17600QRC04
Voice Mail and Automated Attendant
Quick Reference Guide
NVM-Series
Part No. 17600QRC04
Issue 1-0 January 1998
Printed in U.S.A. (183) 4 Forest Parkway, Shelton, CT 06484TEL:203-926-5400  FAX:203-929-0535
Sending Calls to a Mailbox
For ONYX/DS01:Get Intercom dial tone lPress # lDial NVM-Seriesmaster ext. lPress 1 to forward unanswered calls or 2
for busy and unanswered calls or 3 for all calls lHang up
For 124i/384i Keysets:Press idle CALL key 
lPress Call Forwarding key or dial *2 lDial Call Forwarding Type (2 on busy; 6 on
no-answer; 4 to forward all calls) lPress Voice Mail key or dial NVM-Seriesmaster ext. lSelect type of calls to be forwarded (dial
2 for all calls, 3 for outside calls or 4 for Intercom calls) lHang up
For Portrait:Press SPK 
lPress TRFR lDial Voice Mail ext lDial Call Forwarding type (0 for all calls, 1 for busy, 2 for no
answer, 3 for busy/no answer) lPress SPK
For ONYX/DS01:Get Intercom dial tone
lPress # lHang up
For 124i/384i Keysets:Press idle CALL key
lDial *20
For Portrait:Press SPK
lPress TRFR twicelPress SPK
For ONYX/DS01:Press TRF (if none, press Intercom key) lPress MSG key lDial mailbox lHang up
For 124i/384i Keysets:Press HOLD 
lPress Voice Mail key lCall extension lHang up
For Portrait:Press ICM
lDial ext.lPress 3lPress TRFRlHang up
For ONYX/DS01/124i/384i/Portrait:Press RECORD key to start/stop (conversation goes into your mailbox) To record your phone
conversation To transfer your outside call
to a mailbox To cancel forwarding To forward your incoming
calls to your mailbox
Additional Ways to Call the Auto Attendant or Your Mailbox
For ONYX/DS01/124i/384i:Forward calls to your mailbox (see above) lCall your line lWait for greeting lDial kbefore
beep for Auto Attendant or # before beep for mailbox To call Auto Attendant or
mailbox
Additional Ways to Record a Message
Dial Auto Attendant number lWait for greeting lPress klDial ext. lLeave message lHang up
For ONYX/DS01:Press Message key (or dial 6 if no key) lLeave message after tone lHang up
For 124i/384i:Press Voice Mail key (or dial 8 if no key)
For Portrait:Dial 3 After you make an Intercom
call to busy/no-answer/DND
extension Quick Message from outside
17600QRC04_04.QXD  7/10/98 3:47 PM  Page 1 
						

							Voice Maillets outside callers leave recorded messages for you and lets you leave recorded messages for co-workers. Messages get stored
in each personÕs mailbox. To listen to your messages or use other Voice Mail features, you call your mailbox and access the Main Menu.
Automated Attendantanswers your companyÕs calls with a recorded Welcome Message and gives dialing instructions for callers to follow.
L5 Listen to Messages
RE
MF
MC
TI
SA
E
73
63
62
84
72
3
Record REply
Have Msg Forwarded
Make Call to Sender 
Get Time, Date, [Sender]
SAve Message
Erase Msg
VU
VD
VN
#
88
83
86
#
Turn Volume Up
Turn Volume Down
Restore Volume to Normal
Exit Listen Mode
See also ÒSelect Listen
ModeÓ on the Main Menu
RL
L
B
BB
G
]
75
5
2
22
4
]
Reverse Listening Order
Listen to Next Msg
Backup a Few Secs
Backup to Beginning
Go Ahead a Few Secs
Pause/Resume Listening
While listening you can:
B
BB
]
E
TI
#
2
22
]
3
84
#
Backup a Few Secs
Backup to Beginning
Pause/Resume 
Erase Recording
Hear Time/Date 
End Recording
While recording you can:
]N
]]
]6
]]
When done recording you can:
Main Menu
RS77 Record & Send a Message
Enter mailbox numbers toreceive msg, up to 10.
Specify recipients by name.
After you press *N, follow the
voice prompts.
Erase msg and return to
Main Menu.
CM26
Check or Delete Message 
Lets you know if a msg that
you sent has been listened
to. If not listened to, you can
delete it. NVM-
Seriesalso
lets you listen to the msg
before you delete it.]R
]U
]C
#
]N
]
]]
]7
]8
]2
#
]6
]
]]
After entering a mailbox number or name you can:
Enter another mailbox number. Or, pressN to enter another mailbox name.
Request a return receipt. As soon as the
recipient listens to your msg, NVM-
Serieslets you know by placing a ÒreceiptÓ in your
mailbox. The receipt consists of two parts:
the voice prompt Ò
The following return
receipt arrived on (date/time) from
(name or number),Ó
followed by the
msg that was listened to. After you press
*R, you can go to the top of this menu. 
Tag a message as ÒurgentÓ so the mes-
sage gets priority handling in the recipientÕs
mailbox. Upon logging on to their mailbox,
the recipient hears 
ÒThis is an urgentmessageÓfollowed by the message. 
Tag a message as Òconfidential.Ó
Recipients of confidential messages can-
not use the MF command or Auto
Forward feature to send the message to
another mailbox. 
Send msg and return to Main Menu.
Specify next recipient by the opposite
method, then go to the top of this menu.
Cancel previous mailbox. If no mailbox
recipients remain, go to previous menu.
Otherwise, go to the top of this menu.
Erase msg and go to Main Menu.
G4
Mailbox Greetings
You can have 3 different
greetings. NVM-
Seriesplays
the greeting you select as
Òactive.Ó If Auto Attendant
DND is ON, the Auto
Attendant does not ring your
phone. Callers immediately
hear your greeting. If OFF, the
Auto Attendant will try your
extension. Callers hear your
greeting only if you do not
answer or are busy. (Note that
NVM-2 has only one greeting.)
RN76
Record Mailbox Name
NVM-Serieswill play your
mailbox name in the voice
prompts instead of your
mailbox number.
FD33
Future Delivery Message
NVM-Seriessends the mes-
sage on the date and time
you specify.
PG74
PaGing Message 
When a caller tries to reach
you, NVM-Seriesuses the
message to page you. If the
message is ON, NVM-
Seriespages immediately. If OFF,
NVM-Seriespages only if
you do not answer. See also
the UserÕs Guide.
OP67 Mailbox OPtions
TI84 TIme and Date
SA72 Sys Admin Options
(For Sys Admin Mailboxes only)
1N
1S
1H
1A
16
17
14
12
Select Listen Mode 
New Messages
Saved Messages
Held Messages
All Messages
These options are also avail-
able while listening to a msg.
X9 EXit Mailbox
S
N
AH
AF
7
6
24
23
Security Code
Changes or erases your
mailbox security code.
Message Notification
Calls co-worker
àor outsidenumber when you get a msg.
Auto Help 
Turns some voice promptson/off.
Auto Forward 
Copies your msgs to any
mailbox you choose.
The mailbox options are as follows:
To call your mailbox and access the Main Menu:
1.From outside: Dial NVM-Seriesphone number ________.
From any ext: Get intercom dial tone. Dial NVM-SeriesMaster ext ________.
From your ONYX/DS01 ext: Press MSG key (or dial *6 if no key).
From your 124i/384i ext: Press Voice Mail key. Or, press CALL key, dial *8. On single lines, dial *8.
From your Portrait ext: Press ICM, dial *.
2.If you hear the company greeting, dial # (or other log-on code ________). Otherwise, go to step 3.
3.If requested, dial your mailbox number________.
4.If requested, dial your security code ________.
If you dial * at this point, NVM-Series will ask you to enter a mailbox number.5.Select the desired feature from the Main Menu.
To access a feature, dial the letters shown to the left of the feature name. For your convenience, their
corresponding numbers are shown to the right. YouÕll notice that the letters you dial to access a fea-
ture match some of the letters in the feature name. To get a recorded help message at any time,
press 0. For detailed information on the features, see the UserÕs Guide.
AT
CW
CA
#
28
29
22
#
Auto Time-Stamp 
Plays the msg time, dateand sender after the msg.
Call Waiting 
Lets a caller send beeps to
your ext while you are busy
on a call.
Call Announcing à
Lets you know who is calling.
Exit Menu
 and [ ] mean the option is not available in NVM-2.àmeans the option is not available in Portrait.
17600QRC04_04.QXD  7/10/98 3:47 PM  Page 2 
						

							17600QRC04
Voice Mail and Automated Attendant
Quick Reference Guide
NVM-Series
Part No. 17600QRC04
Issue 1-0 January 1998
Printed in U.S.A. (183) 4 Forest Parkway, Shelton, CT 06484TEL:203-926-5400  FAX:203-929-0535
Sending Calls to a Mailbox
For ONYX/DS01:Get Intercom dial tone lPress # lDial NVM-Seriesmaster ext. lPress 1 to forward unanswered calls or 2
for busy and unanswered calls or 3 for all calls lHang up
For 124i/384i Keysets:Press idle CALL key 
lPress Call Forwarding key or dial *2 lDial Call Forwarding Type (2 on busy; 6 on
no-answer; 4 to forward all calls) lPress Voice Mail key or dial NVM-Seriesmaster ext. lSelect type of calls to be forwarded (dial
2 for all calls, 3 for outside calls or 4 for Intercom calls) lHang up
For Portrait:Press SPK 
lPress TRFR lDial Voice Mail ext lDial Call Forwarding type (0 for all calls, 1 for busy, 2 for no
answer, 3 for busy/no answer) lPress SPK
For ONYX/DS01:Get Intercom dial tone
lPress # lHang up
For 124i/384i Keysets:Press idle CALL key
lDial *20
For Portrait:Press SPK
lPress TRFR twicelPress SPK
For ONYX/DS01:Press TRF (if none, press Intercom key) lPress MSG key lDial mailbox lHang up
For 124i/384i Keysets:Press HOLD 
lPress Voice Mail key lCall extension lHang up
For Portrait:Press ICM
lDial ext.lPress 3lPress TRFRlHang up
For ONYX/DS01/124i/384i/Portrait:Press RECORD key to start/stop (conversation goes into your mailbox) To record your phone
conversation To transfer your outside call
to a mailbox To cancel forwarding To forward your incoming
calls to your mailbox
Additional Ways to Call the Auto Attendant or Your Mailbox
For ONYX/DS01/124i/384i:Forward calls to your mailbox (see above) lCall your line lWait for greeting lDial kbefore
beep for Auto Attendant or # before beep for mailbox To call Auto Attendant or
mailbox
Additional Ways to Record a Message
Dial Auto Attendant number lWait for greeting lPress klDial ext. lLeave message lHang up
For ONYX/DS01:Press Message key (or dial 6 if no key) lLeave message after tone lHang up
For 124i/384i:Press Voice Mail key (or dial 8 if no key)
For Portrait:Dial 3 After you make an Intercom
call to busy/no-answer/DND
extension Quick Message from outside
17600QRC04_04.QXD  7/10/98 3:47 PM  Page 1