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Nortel Call Center Supervisor Guide

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    Page 1 Part No. P0919438 02 Call Center Supervisor Guide
    Page 2 2 P0919438 02 Call Center Supervisor Guide Copyright © 2001 Nortel Networks All rights reserved. 2001. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary...
    Page 3 3 Call Center Supervisor Guide Call Center Supervisor Guide Call Center is an application that handles incoming calls as efficiently and economically as possible. Call Center answers calls, then routes the calls to agents in a skillset that most closely matches the needs of the caller. If there are no agents available, the calls are placed in a skillset to wait for an appropriate agent. Waiting callers receive periodic announcements and informative messages. This guide describes how a you can use Call...
    Page 4 4 Call Center Supervisor Guide P0919438 02 Logging on to Call Center 1Press ≤·‚›. 2Enter your Agent ID number and press OK . Your Agent ID number is given to you by your Call Center Administrator. 3Enter your password and press OK . The default password you enter to log on for the first time, or if your password is reset, is 0000. If you enter the default password, you must change your password. Enter a new password from four to eight digits long and press OK . Enter your new password again and...
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