Northern Telecom Pc Console 1.1 User Guide

1-800-4 NORTEL
www.nortel.com/norstar
Norstar is a trademark of Northern Telecom
P0887496 01
Printed in Canada
Norstar is a trademark of Northern Telecom
© Copyright Northern Telecom 1998
Norstar PC Console 1.1
User Guide 

P0887496 01 Norstar PC Console 1.1 User Guide
Table of contents
Chapter 1 Introduction to Norstar PC Console  1
About this guide  1
Conventions 2
Naming of window components  2
Using the keyboard to navigate around Norstar PC Console  2
Processing a call with right-click mouse capability  3
References 4
Chapter 2 Understanding Norstar PC Console  5
Server program  5
Attendant program  5
Reports program  6
Norstar PC Console features  6
Easy to use, time saving Graphical User Interface (GUI)  6
Advanced...

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Using the menu bar  24
File menu 24
Edit menu 24
View menu  25
Tools menu  25
Transfer menu 26
Caller menu  27
Target menu  28
Attendant menu  29
Help menu  29
Using the toolbar  29
Using the Caller Information group box  32
Using the call processing area  34
Using the Directory group box 35
Search and edit functions in the Directory group box  36
Directory list 38
Chapter 5 Handling calls  41
Answering calls as an attendant  41
Finding the called...

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P0887496 01 Norstar PC Console 1.1 User Guide
Chapter 7 Generating reports  69
Report types 69
Calls by Customers report  69
Calls to Employees report  70
Extension Directory report  70
Working with the Reports window  71
Database group box  71
Information group box  71
Period group box  72
Employees and customers group boxes  73
Creating and viewing reports  74
Selecting the database  74
Selecting a report type  75
Setting the report period  76
Selecting employees and customers for the report  77...

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P0887496 01 Norstar PC Console 1.1 User Guide
Introduction to Norstar PC Console
Norstar PC Console is an application that provides centralized call management and call 
activity reporting capability to a business. Norstar PC Console runs on one or more Pentium™ 
Class personal computers (PCs) under a compatible Windows operating system. 
You can customize the way Norstar PC Console is set up to best suit your company’s call man-
agement requirements. A telephone attendant uses the graphical user...

2
 Introduction to Norstar PC Console
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Conventions
Naming of window components
Refer to Components of the Attendant main window on page 21 for window terminology used 
in this document.
Using the keyboard to navigate around Norstar PC Console 
You can use the keyboard to do many tasks quickly in Norstar PC Console. There are three 
kinds of keyboard navigation. The first two types are Windows standard while the third type is 
particular to Norstar PC Console....

Introduction to Norstar PC Console 3
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Shortcut keys defined on the menus
Shortcut key combinations are indicated beside some menu commands. In cases where the 
Ctrl
 key is with another key, make sure to hold the Ctrl
 key down while pressing the second 
key in the combination. The additional shortcut keys are as follows.
In the Edit
 menu:
In the Transfer
 menu:
In the Caller 
menu:
Commands initiated by holding down the Alt key plus an additional key
Call...

4
 Introduction to Norstar PC Console
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• transfer a call to voice mail
• link transfer
• park a call and page an employee
• camp a call on an extension
To use right-click mouse capability:
1. Position the cursor on a name or extension in the Directory
 group box and right-click the 
mouse. A drop-down list of call options appears. 
2. Click (left- or right-click) one of the call processing options. 
References
As a Norstar PC Console attendant, you may need to...