OKI B440dn User Manual

							
Troubleshooting > 71
>Remove any paper that you find (2), and then close the tray.
10. Close the top cover and press down to latch it closed.
11. The printer will warm up and commence prin ting when ready. The page lost through 
the jam will norma lly be reprinted.
PRINT QUALITY PROBLEMS
Before consulting a service representative  regarding a print quality problem, check the 
table below to see if there is a solution , or something you might have overlooked.
NOTE
If the edge of the jammed paper protru des (or can be seen) from the exit, 
reinstall the image drum, close the top cover and switch the printer on. Remove 
the jammed paper from the exit when the exit roller begins rotating after a few 
seconds after switching on. However, if the jammed paper cannot be removed, 
contact a service representative.
SYMPTOMPROBLEMSOLUTION
Blank sheets printed. Image drum cartridge 
not properly installed. Reinstall image drum cartridge.
Empty or missing toner 
cartridge. Install new toner cartridge.
Entire page prints 
faintly. Empty toner cartridge. 
Pages get fainter when 
toner is used up. Install new toner cartridge.
LED array is dirty. Clean LED array.
Page has grey 
background. Static electricity, 
generally from dry 
environments, causes 
toner to stick to 
background. Change paper to a smoother laser bond or 
use a humidifier.
Page prints all black. Hardwa re problem. Contact service.
Page has repetitive 
marks. Damaged image drum 
cartridge causes 
repetitive marks every 
1.6 inches (4.06 cm) 
due to surface nicks and 
scratches. Generate a cleaning page, repetitive marks 
may be temporary.
Oblong area of faint 
print appears on 
each page. Drop out caused by 
using paper exposed to 
high humidity. Change paper stocks, check paper storage 
environment or use a dehumidifier; check 
toner level.
12
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Troubleshooting > 72
Vertical white 
streaking or faint 
areas on page.
Toner is low and does 
not distribute properly, 
or the drum is worn out. Replace toner cartri
dge. Check drum and 
replace the drum, if  necessary. Contact 
service.
LED array is dirty. Clean LED array.
Vertical black lines. Hardwa re problem. Contact service.
Fuzzy print. LED array is dirty. Clean LED array.
Distorted print. Paper path, lamp  assembly, or fusing unit 
problem. Generate cleaning page.
Contact service.
Faded print. Toner cartridge is not  correctly installed.
To n e r  l o w . Install toner cart
ridge correctly.
Replace toner cartridge.
Smeared or blotched 
print. Dirty rollers; toner 
dropped inside printer or 
image drum problem. Replace image drum and toner.
Contact service.
Printed page is light/
blurred. Is toner low? Replac
e toner cartridge.
Is paper meant for laser 
printers? Use recommended paper.
LED array is dirty. Clean LED array.
Bold characters and 
dark lines are 
smeared. Toner is low. Install new toner cartridge.
Print is darker than 
usual. Darkness setting is too 
high. Change darkness setting.
Pages curl 
excessively. Printing on wrong side 
of paper. Turn paper over in tray. (Note arrow on 
paper package). Install paper print side 
down in tray.
Moisture in paper. 
Improper storage. Avoid storing paper in
 areas of excessive 
temperature and humidity. Store paper in 
protective wrapping.
High humidity. Recommended  operating humidity: 20-
80%.
SYMPTOMPROBLEMSOLUTION
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Troubleshooting > 73
PAPER FEED PROBLEMS
SYMPTOMPROBLEMSOLUTION
Paper Jams occur frequently. 
Multiple sheets of paper are 
fed at the same time. The printer is tilted. Place the paper on a stable 
and flat surface.
Paper is too thick or too thin. 
Paper is moist, folded, 
creased or warped.  Use paper suitable for the 
printer. Avoid storing paper in 
areas of excessive 
temperature and humidity. 
Store paper in
 protective 
wrapping
Paper is not aligned. Align the paper edges to the  paper guides.
Only one sheet of paper is 
loaded in the Paper tray or 
Manual Feed/Multi Purpose 
tray. Load several sheets of paper.
Sheets of paper is added to 
the existing paper stock in the 
Paper tray or Manual Feed/
Multi Purpose tray. Remove existing sheets of 
paper from the tray and add 
the new sheets to them, 
ensuring alignment and then 
load the tray.
Postcards, envelopes, label 
sheets or transparencies are 
loaded in the Paper tray.
Postcards or envelopes are 
placed in the wrong 
orientation. You cannot print using the 
Paper tray. Load postcards, 
envelopes, label sheets or 
transparencies in the Manual 
Feed tray or Multi Purpose 
tray.
Check and load in the correct 
orientation.
Paper is not fed into the 
printer. Improper setting is selected 
for 
Paper Source  in the 
printer driver. Select the correct paper 
source from the 
Source drop 
down menu.
The printer menu setting is 
incorrect. Set the size of the paper in 
the Setup Menu of the printer.
Printing does not resume after 
removing jammed paper. Printing does not resume only 
by removing paper jam.Open and close the top cover.
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Troubleshooting > 74
SOFTWARE PROBLEMS
Your software (operating environment, applications and printer drivers) controls the 
printing process. Make sure you have selected  the right driver for use with your printer. 
See your software documentation for more information.
HARDWARE PROBLEMS
SYMPTOMPROBLEMSOLUTION
Printing is garbled. Incorrect driver is 
installed. Install an appropriate driver.
Printer’s output is 
below rated speed. Much of the printing 
delays will be caused by 
your application. 
Sometimes purely text 
documents will print 
slowly depending on the 
selected fonts and how 
they are transferred to 
the printer. For maximum speed, use text in your 
document and use a pr
inter resident font.
Size of top margin 
increases with each 
page printed. Creeping text. Number 
of lines per page in 
software is not equal to 
number of lines per 
page of printer. Many software packages assume 66 lines 
per page, but your prin
ter’s default is 64. 
Adjust software accordingly, or set LINES 
Per PAGE in the soft control panel to equal 
lines per page in your software.
SYMPTOMPROBLEMSOLUTION
Graphic image prints 
partly on one page, 
partly on the next. Insufficien
t printer 
memory for this image 
at this resolution. Change the resolution, reduce the image 
size, or install more memory in your 
printer.
When you try to 
print nothing 
happens, but printer 
indicates it is ready 
to receive data. Configuration error. Check cable connection. If more than one 
printer is available, make sure your printer 
has been selected.
Garbage prints. Incorrect cable  configuration. Also, see 
Software Problems. Check cable configuration, continuity, and 
length.
Printer freezes or 
displays error 
message when 
computer is 
rebooted. Booting the computer 
while the printer is on 
can cause a 
communications error.
Turn printer off before
 rebooting computer.
Odours. Gases are given off by  forms or adhesives 
passing through the hot 
fusing unit. Make sure the forms 
you use can withstand 
heating, and provide adequate ventilation.
Printer is on but 
must warm up 
before a job is 
printed. Power Save mode is set 
on to conserve energy. 
The fuser must heat up 
before you can begin 
printing the next job. To eliminate warm up delay, change Power 
Save setting.
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Installing options > 75
INSTALLING OPTIONS
The following options are available to extend the performance of your printer:
> 32, 64, 128, 256MB RAM DIMM: to extend the main memory of your printer and 
speed up the processing of large files
> Second paper tray: to increase your prin ter’s paper handling capacity by 530 sheets 
(75g/m²)
INSTALLING OPTIONS ORDER NUMBERS
INSTALLATION PROCEDURE
To install any of the above opti ons, follow the detailed installation sheet that accompanies 
the option.
32MB RAM DIMM 44029502
64MB RAM DIMM 44029504
128MB RAM DIMM 44029506
256MB RAM DIMM 44029509
Second Paper Tray 43990702
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Specifications > 76
SPECIFICATIONS
GENERAL
A summary of the basic characteristics of your printer appears in the table below:
PRINTER MODELMODEL NUMBER
B410d N22110B
B410dn N22113B
B430d N22111B
B430dn N22115B
B440dn N22116B
ITEMSPECIFICATION
Dimensions B410d, B410dn: 369mm x 395mm x 268mm (W x D x H)
B430d, B430dn: 369mm x 395mm x 268mm (W x D x H)
B440dn: 369mm x 395mm x 297mm (W x D x H)
Weight B410/B430: 10.3 kg approximately (without second tray) B440: 10.9 kg approximately (without second tray)
Printing method Electro-photographic  printing using LEDs as light source
Print colour Monochrome
Print speed Letter: 30 pa ges per minute maximum
A4: 28 pages per minute maximum
Resolution B410d, B410dn: 600 x 2400 dots per inch B430d, B430dn and B440dn: 1200 x 1200 dots per inch
Operating platform Windows
2000/XP/XP server 2003 x 64 bit edition/Vista/Vista x 64 bit edition
Mac
OS X PowerPC (10.2.8 - 10.5) / OS X Intel (10.4.4 - 10.5)
Unix/Linux
Emulations B410d, B410dn: PCL5e, PCLXL, Epson FX, IBM ProPrinter B430d, B430dn, B440dn: PCL5e, PCLXL, Epson FX, IBM ProPrinter, PS3 
Interfaces Parallel port in compli ance with IEEE 1284-1994 standard
USB 2.0 High speed 
B410dn, B430dn, B440dn: 100BASE-TX/10Base-T
Processor 297 MHz PowerPC
Memory B410d, B410dn: 32MB expandible to 288MB B430d, B430dn and B440dn: 64MB expandible to 320MB
Printer/Fuser life 200,000 pages or 5 years
Toner life Starter: 1,500 pages Replacement: (ISO/IEC19752)
B410d, B410dn: 3,500 pages
B430d, B430dn: upto 7,000 pages
B440dn: upto 10000 pages
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Specifications > 77
Image drum life Simplex printing
25,000 pages (continuous)
20,000 pages (3 pages per job)
12,000 pages (1 page per job)
Duplex printing
15,000 pages (continuous)
13,000 pages (3 pages per job)
10,000 pages (1 page per job)
Paper sizes A4, A5, A6, B5, Letter, Legal  13, Legal 14, Executive, Custom, C5, C6, 
Com-9,Com-10, DL, Monarch, Statement
Paper feed B430d, B430dn, B440dn: Automati c feeding via paper trays (including 
optional second tray and Multi Purpose Tray)
B410d, B410dn: Manual feeding of single sheets
Paper feed capacity
at 75g/m² B410d, B410dn and B430d, B430dn: Tray 1: 250 sheets 
B440dn: Tray1: 530 sheets 
Optional Tray 2: 530 sheets
B430d, B430dn, B440dn: Multi 
Purpose Tray: 50 sheets 
B410d, B410dn: Manual Feed Tray: Single sheet 
Paper output Face up, face down depend ing on paper size, type and thickness
Power consumption At 22°C Typical: 450W
Idle: 70W
Power save mode: 7W
Paper output 
capacity at 75g/m² Face down: 150 sheets
Monthly duty cycle B410d, B410dn: 50,000 pages  B430d, B430dn, B440dn: 70,000 pages
Consumables Toner ca rtridge, Image drum
Power cable Approximately 1.8 m  max. length (not provided)
Noise level Operation: 53 dB(A)  Standby mode: 30dB(A)
Power saving mode: Background level
Environmental 
conditions Operation: 10 - 32°C, 20% - 80% RH, 
Storage: 10-43°C, 10% - 90% RH
When the printer is stored, 
it should be in its original packaging, with no 
moisture formation.
ITEMSPECIFICATION
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Specifications > 78
PAPER AND TRAY INFORMATION
Feed and ejection methods vary depending on the type, size and thickness of medium used. 
Use the chart below and the notes/symbols/terms  on the following page for initial guidance. 
(Minor variations to settings may be necessa ry depending on user setup and environmental 
conditions).
 
Feed
Tray Ejection 
Method
Paper type Size Weight T1 T2 MPT MF FU FD
Plain paper A4 Letter L, ML, M, MH 0 0 0 0 0 0
A5
B5
Executive L, ML, M, 
MH, H
000 0 00
Legal (13)
Legal (14) H000000
Statement L, ML, M,  MH, H0X0 0 00
A6 L, ML, M,  MH, HXX0 0 0 0
Custom L, ML, M, MH
UU00 00
W: 
86  – 216

L: 
140 – 356

H
UU00 00
Postcards - X X 0 0 0 X
Envelopes Com-9 Com-10
DL
C5
C6
Monarch
Custom
W: 
86 - 216

L: 
140 - 356

-XX000X
Labels A4 Letter -XX000X
Transpa-
rencies A4
Letter -XX000X
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Specifications > 79
Duplex Printing
Auto Manual
Paper 
type Size Wei-
ghtT
1T
2 MPT M
FT1 T2 MPT MF
Plain 
paper A4
Letter L, ML, 
M, MH
000 X 0 0 0 0
Legal (13)
Legal (14) HXXX X000 0
A5
B5
Executive L, ML, 
M, 
MH, H
XXX X 0 0 0 0
Statement L, ML,  M, 
MH, HXXX X 0 X 0 0
A6 L, ML,  M, 
MH, HXXX X X X 0 0
Custom L, ML,  M, MH
UUUXUU00
W: 
86  - 216

L: 1
40 - 356

HXXX X
UU00
Postcards - X X X X X X X X
Enve-
lopes Com-9
Com-10
DL
C5
C6
Monarch
Custom
W: 
86
 – 216

L: 14
0 – 356

-XXXXXXX X
Labels A4 Letter -XXXXXXX X
Tr a n s p a -
rencies A4
Letter -XXXXXXX X
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Specifications > 80
NOTES/SYMBOLS/TERMS
Notes:
1.When an optional second paper tray is used, the original tray is referred to as Tray 1 
and the optional tray as Tray 2.
2. It is possible to use custom paper sizes with the PS emulation driver.
3. Tray 1 can accommodate paper with width  of 100 to 216mm and length of 210 to 
316mm.
4. Tray 2 can accommodate paper with width  of 148 to 216mm and length of 210 to 
316mm.
5. When printing using Auto Duplex, pa per will not be ejected face up.
6. The printing speed is reduced when you set the paper size of A5, A6, Postcards, 
Envelopes as Heavy.
7. Label mode must be selected in the printe r driver, if you want to print on heavy 
media which exceeds 120g/m
2.
SYMBOL/
TERMMEANING
T1 Paper Tray 1
T2 Paper Tray 2 (optional)
MPT Multi Purpose Tray (B430 & B440)
MF Manual Feed Tray (B410)
FU Face Up printing from  the rear of the printer
FD Face Down printing from the top of the printer
W,  L W i d t h ,  L e n g t h  i n  m m
L Light paper weight: 64g/m
2
ML
Medium Light paper weight: 64 - 74g/m2
MMedium paper weight: 75 - 87g/m2
MHMedium Heavy paper weight: 88 - 104g/m2
H
Heavy paper weight: 105 - 120g/m2
oCan be used
x Cannot be used
UCan be used depending on the size.
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