Palmone Palmpilot Professional Organizer Handbook

							Chapter 3: Reference page 47
Note:  If you are not sure, try PPP; if that doesn’t work, ask your
Internet Service Provider or your System Administrator for the
correct connection type.
Defining Primary and Secondary DNS
The Domain Naming System (DNS) is a mechanism in the
Internet for translating the names of host computers into IP
addresses.  When you enter a DNS number (or IP address), you
are identifying a specific server that handles the translation
services.
Each IP address has four sections, separated by periods.  In the
Details dialog, you enter each section separately.  Each section of
an IP address is made up of a number from 0 to 255; numbers are
the only allowable characters in this field.
Note:  Ask your Internet Service Provider or your System
Administrator for the correct Primary or Secondary DNS IP
numbers.
Tip:  Many systems do not require that you enter a DNS.  If you
are not sure, leave the DNS field blank.
To enter a primary and secondary DNS:
1. Tap anywhere in the first section of the Primary DNS field,
which is to the left of the first period, to insert the cursor.
2. Use the stylus to write Graffiti character strokes (or the on-
screen keyboard) to enter the first section of the IP address.
Note that each section can only be a number from 0 to 255.
3. Tap anywhere in the second section of the Primary DNS field
to insert the cursor, then enter the second section of the IP
address.
4. Tap anywhere in the third section of the Primary DNS field to
insert the cursor, then enter the third section of the IP
address. 
						

							page 48PalmPilot Professional Handbook
5. Tap anywhere in the last section of the Primary DNS field to
insert the cursor, then enter the last section of the IP address.
6. Repeat steps 1 through 5 for the Secondary DNS number.
7. Tap the OK button to confirm your selection and return to the
Network Preferences screen.
IP Address
Everyone who logs on to the Internet needs to have a unique
identifier (an IP address), whether permanent or temporary.
Some networks dynamically assign a temporary IP address when
clients log on; others do not.  The IP Address field lets you identify
whether your network provides automatic (dynamic) temporary IP
addressing.
Note:  If your IP address is permanently assigned, you will need to
get that information from your System Administrator.  If you are
not sure, select Automatic.
To identify dynamic IP addressing:
nTap the IP Address: Automatic checkbox (so that it’s
checked), as shown in the following diagram:
Tap to select
automatic IP address
To enter a permanent IP address:
1. Tap the IP Address: Automatic box (so that it’s empty).  A
permanent IP address field appears below the check box.
2. Tap anywhere in the first section of the IP Address field,
which is to the left of the first period, to insert the cursor. 
						

							Chapter 3: Reference page 49
Then enter the first section of the IP address.  Note that each
section can only be a number from 0 to 255.
3. Repeat step 2 for the remaining three IP address fields.
4. Tap the OK button to confirm your selection and return to the
Network Preferences screen.
Idle Timeout
The Idle Timeout setting defines how long your PalmPilot waits
before dropping the connection with your ISP or dial-in server
when you switch out of a TCP/IP application.
To set the Idle Timeout:
1. Tap anywhere on the text inside the Idle Timeout field.  A pick
list appears, as shown in the following diagram:
Tap to select
idle timeout value
The Idle Timeout pick list offers the following selections:
nImmediate.  This means that your PalmPilot will immediately
drop the connection to your ISP when you switch to another
application.
n1 minute.  This means that your PalmPilot will wait one
minute for you to open another application before it drops the
connection.
n2 minutes.  This means that your PalmPilot will wait two
minutes for you to open another application before it drops the
connection. 
						

							page 50PalmPilot Professional Handbook
n3 minutes.  This means that your PalmPilot will wait three
minutes for you to open another application before it drops the
connection.
nPower Off.  This means that your PalmPilot will keep your
PPP or SLIP session connected until you power off your
PalmPilot (or until it times out).  This option works best with
the PalmPilot Modem.
2. Tap to select a timeout value.
3. Tap OK to confirm your selection and return to the Network
Preferences screen.
Creating a Login Script
A login script is a series of commands, similar to an autoexec.bat
file, that automates logging in to your ISP.  You can create login
script files by selecting commands from the Command pick list in
the Login Script dialog.  Some of the commands from the
Command Pick list, like Send, require additional information to be
executed.  Those commands have a parameter field so that you
can add the necessary data.
Note:  You can also use non-ASCII and literal characters in your
login script.  Refer to Appendix A: Non-ASCII Characters for Login
Scripts for additional information.
To create a login script:
1. From the Details dialog, tap the Script button.  The Login
Script dialog appears.
2. Tap on the word “End” to display the Command list, as
displayed in the following diagram: 
						

							Chapter 3: Reference page 51
Tap hereTap to select
a command
The following commands are available:
nWait For.  The Wait For command tells your PalmPilot to wait
until specified characters are sent by the TCP/IP server it is
connecting to before executing the next command.
nSend.  The Send command transmits specified characters to
the TCP/IP server to which you are connecting.
nSend CR.  The Send CR command transmits a carriage return
or LF character to the computer to which you are connecting.
nSend UserID.  The Send UserID command transmits the
User ID information entered in the User ID field of the
Network Preferences screen.
nSend Password.  The Send Password command transmits
the Password entered in the Password field of the Network
Preferences screen.  If you did not enter a password in the
Password field, this command will prompt you to enter one.
The Password command is usually followed by a Send CR
command.
nDelay.  The Delay command tells your PalmPilot to wait a
specified number of seconds before executing the next
command in the login script.
nGet IP.  The Get IP command reads an IP address and uses it
as your PalmPilot organizer’s IP address.  This command is
used with SLIP connections.
nPrompt.  The Prompt command opens a dialog and prompts
you to enter text of some kind (for example, a password or a
security code). 
						

							page 52PalmPilot Professional Handbook
nEnd.  The End command is a place holder, indicating the last
line in the login script file.
3. Tap to select the command you want from the Command list.
If the command needs additional information to be executed, a
field appears to the right of it.  A cursor is displayed at the
beginning of the field, representing the point where new text
will appear.  Use the stylus to write Graffiti character strokes
(or the on-screen keyboard) to enter the additional
information.
4. Repeat steps 2 and 3 until the login script is complete.
5. Tap OK to confirm your selection and return to the Details
dialog.
Network Preferences Menu Commands
The Network Preferences screen includes menu commands to
make it fast and easy to create and edit service templates.  This
section explains the menu commands that are specific to the
PalmPilot TCP/IP application.
Refer to the PalmPilot Handbook for information about menu
commands that are common to all of your PalmPilot applications.
Service Menu
When you select the Service menu, its menu commands appear on
the screen as shown in the following diagram:
nNew.  The New command creates a new (empty) service
template and adds it to the Service pick list.
nDelete.  The Delete command deletes a selected service
template from the Service pick list. 
						

							Chapter 3: Reference page 53
nDuplicate.  The Duplicate command creates a copy of a
selected service template and adds it to the Service pick list.
Options Menu
When you select the Options menu, its menu command appears on
the screen as shown in the following diagram:
nView Log.  The View Log displays the Network Log screen.
Deleting a Service Template
There is only one way to delete a service template; use the Delete
command from the Service menu.
To delete a service template:
1. From the Network Preference screen, tap the word Service.
The pick list appears, listing all of the PalmPilot organizer’s
available pre-defined service templates.
2. Tap to select the service you want to delete.
3. Tap the Menu button.  The menus for the Network
Preferences screen appear.
4. From the Service menu, tap Delete.  The Delete Service alert
appears, as shown in the following diagram:
Tap here to delete
a service provider
5. Tap the OK button to confirm that you want to delete the
service template. 
						

							page 54PalmPilot Professional Handbook
TCP/IP Troubleshooting
If you are having a problem with establishing a network
connection using PalmPilot TCP/IP, check this section and try the
suggestions listed.
Displaying expanded Service Connection Progress messages:
If you are having a problem connecting to your ISP or dial-in
server, it’s helpful to identify at what point in the log-on procedure
the connection fails.  An easy way to do this is to display the
expanded Service Connection Progress messages.  Expanded
Service Connection messages describe the current stage of the
log-on procedure. Press the Scroll Down button at any point
during log-on to display these messages.
Viewing the Network Log:
If viewing the expanded Service Connection Progress messages
does not give you enough information to find out why you cannot
connect to your ISP or dial-in server, take a look at the Network
Log. The Network log is a listing of all of the communication that
occurs between your modem and your dial-in server during the
log-on procedure.  The information displayed in the Network log
will help your ISP or your System Administrator pinpoint where in
the log-on procedure communication is failing and why.
To view the Network Log:
1. From the Network Preferences screen, tap the View Log
command from the Options menu.  The Network Log screen
appears.
2. Tap the up and down arrows of the scroll bar to see the entire
contents of the Network Log.
3. When you are finished, tap the Done button to return to the
Network Preferences screen. 
						

							Chapter 3: Reference page 55
Adding a DNS Number:
If your ISP or dial-in server requires a DNS number and you have
not entered that information in the Network Preferences screen, it
will only appear that you have successfully logged on to your
network.  When you try to use an application or look up
information, the connection will fail.  If this occurs, try adding a
DNS number.  Ask your ISP or your System Administrator for the
correct Primary and Secondary DNS IP numbers. 
						

							page 56PalmPilot Professional Handbook
Chapter 3
Reference
Technical Support
If you have a problem using the PalmPilot™ connected organizer,
make sure you have reviewed the Troubleshooting section of this
chapter before seeking assistance.  The electronic README file
(included on the PalmPilot Desktop installation diskette) contains
information about last minute revisions, cautions, and usage tips
which may solve your problem.  If you have a problem related to
the HotSync
™ technology, refer to the PalmPilot Handbook for
troubleshooting information.
For further assistance, please visit our web site where PalmPilot
HelpNotes are posted: http://www.palmpilot.com.
Before requesting support, experiment a bit to reproduce and
isolate the problem.  When you do call support, please be ready to
provide information about the version of DOS/Windows or
Macintosh operating system you are using, the actual error
message or state you are experiencing, and the steps to reproduce
it.
Online Support
Web Accesshttp://www.palmpilot.com